Are you after a low-cost car insurance policy with plenty of flexible features? Virgin Money’s comprehensive policy might just be the ticket. It’s packed with coverage for items in your car and the four-wheeled structure itself, plus handy inclusions if your car is involved in an accident or crime. Take all that protection and slap a few of the discounts Virgin Money offers on top and you’ve got yourself a great-value insurance policy.
Like many comprehensive car insurance policies, this one ticks off major natural disasters, accidents and theft when covering your vehicle at an agreed upon value or at market price. You’ll also be sorted if you damage other cars or property, and can expect specific coverage for things like personal property (up to $500), baby capsules (up to ($500) and trailers (up to $1,000).
After an accident, you can book in for towing (if the vehicle is unsafe to drive because of the damage) and essential repairs which Virgin Money will cover, and can you claim a certain amount of travel and accommodation costs. If your car is stolen or if you’re in a not-at-fault accident, you’ll be eligible for hire car cover up to 14 days (or up to $1,000) – at-fault cover can be included as an optional extra.
There are a couple of other things which also come optionally at price bumps, like reduced excess windscreen cover, having your own choice of repairer and protection for if you break your no claims discount.
Speaking of discounts – there are a few we better mention. That no claims discount can go as high as 15% of your premium, and you’ll knock another 15% off in the first year simply by applying for your policy online.
Anyone after far-reaching cover who can take advantage of safe-driving and online discounts.
If you’re a young or inexperienced driver (under 21 or with less than 2 years driving history), there is an additional excess of $600. And if you want to pay your premium in monthly instalments, it’ll cost extra.
Yes costs extra
$500 - $1,850
$600 for drivers under 21, $500 for drivers under 25, $600 for unlisted drivers, $500 for inexperienced drivers over 25.
not disclosed (NSW)
not disclosed (SA)
not disclosed (ACT)
not disclosed (QLD)
not disclosed (WA)
not disclosed (VIC)
not disclosed (NT)
not disclosed (TAS)
5 years
15% discount on first year’s premium
n/a
Maximum no claim discount is protected for life against no-fault claims, after 2 years having held no claim discount protection already. Others can purchase protection for extra premium.
Restricted Drivers Discount available
Optional Extra
Optional Extra
Yes
n/a
n/a
Agreed or Market
Yes - within 2 years or 40,000 kilometres of original registration, whichever comes first
Up to $500 if damaged or stolen.
Yes - standard excess. Option to reduce windscreen excess to $40 for an additional premium.
Up to $500
Reasonable towing costs. Up to $1,000 travel and accommodation costs (max $200 per day).
Yes - Up to 14 days, max $1,000 total.
Not at fault - Yes. At fault - Optional Extra, up to 14 days.
Yes - legal liability cover when using a substitute vehicle.
Up to $1,000 for trailer only.
Up to $1,000 if stolen.
Up to $500
Covered only if agreed in writing.
$5,000 within 12 months of accident.
No
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Customer Portal is a waste of time. Can make some minor adjustments but can't cancel a policy when you sell a car so you have to talk with them. Closed on the Saturday after Good Friday despite what their answering machine states. Presuming will be very difficult to get to them on the phone at all.
Read full reviewCustomer Portal is a waste of time. Can make some minor adjustments but can't cancel a policy when you sell a car so you have to talk with them. Closed on the Saturday after Good Friday despite what their answering machine states. Presuming will be very difficult to get to them on the phone at all.
Accident occurred three weeks ago. I am the one making all the phone calls. Kept on phone for over 40 minutes at times. Rang again today was told that Virgin were still waiting for images of the car. Told customer service that they had received the images over a week ago. He apologises stating 'oh yes they are here. Tells me the car was written off (something I was told 2 weeks ago). Lady on the phone last week apologises for the delay from Assessment Team and says she has emailed them (7 days ago). Vehicle only valued at $3800 but because it's been written off the claim will be delayed. Thank god it wasn't worth $50,000 I'd be waiting years for a refund. Absolutely appalling customer service. Yes! I should have read the reviews on this company! So I will wait another week to make yet another loooooonnnnnng phone call to hear the next excuse. In the meantime have bought a new car and insured with a reputable insurance company (same one as our other vehicle). Bottom line: don't go with the cheapest, go with the best!
Read full reviewAccident occurred three weeks ago. I am the one making all the phone calls. Kept on phone for over 40 minutes at times. Rang again today was told that Virgin were still waiting for images of the car. Told customer service that they had received the images over a week ago. He apologises stating 'oh yes they are here. Tells me the car was written off (something I was told 2 weeks ago). Lady on the phone last week apologises for the delay from Assessment Team and says she has emailed them (7 days ago). Vehicle only valued at $3800 but because it's been written off the claim will be delayed. Thank god it wasn't worth $50,000 I'd be waiting years for a refund. Absolutely appalling customer service. Yes! I should have read the reviews on this company! So I will wait another week to make yet another loooooonnnnnng phone call to hear the next excuse. In the meantime have bought a new car and insured with a reputable insurance company (same one as our other vehicle). Bottom line: don't go with the cheapest, go with the best!
Virgin money was really great at handling my not at fault claim one week after I was a new customer! Very easy to deal with. Claims team friendly. Get sms updates on phone. Could cover more with comprehensive cover though.
Read full reviewVirgin money was really great at handling my not at fault claim one week after I was a new customer! Very easy to deal with. Claims team friendly. Get sms updates on phone. Could cover more with comprehensive cover though.
Really poor handling of a windscreen claim too nearly 3 months to finalise as their recommended repairer was very tardy. Then they hiked the premium up as a result of making a claim.
Read full reviewReally poor handling of a windscreen claim too nearly 3 months to finalise as their recommended repairer was very tardy. Then they hiked the premium up as a result of making a claim.
Disingenuous in their policy coverage and approach to claim underhanded. Multiple contacts to progress claim and still awaiting outcome. The conduct of the assessor will result in moving policies elsewhere, which in the long run will cost the company more.
Read full reviewDisingenuous in their policy coverage and approach to claim underhanded. Multiple contacts to progress claim and still awaiting outcome. The conduct of the assessor will result in moving policies elsewhere, which in the long run will cost the company more.