Rates and fees verified as correct at 06 August, 2021. Other information correct at the time of writing. Advertiser disclosure.
| Product | Monthly premiums available | Maximum no claim discount | Online discount | Choice of repairer | |
|---|---|---|---|---|---|
| Price Saver Comprehensive | Yes costs extra | Not Published | 15% discount on first year’s premium | Optional Extra | Go to site |
All of Virgin Money’s car insurance policies are underwritten by the Auto & General Insurance Company. Auto & General has been operating in Australia since 2000. It is a member of the Insurance Council of Australia and is regulated by the Australian Prudential Regulation Authority.
Virgin Money offers four types of car insurance. This consists of two types of third party insurance and two types of comprehensive insurance.
If you’re interested in purchasing Virgin Money’s comprehensive car insurance policy you will have two versions to choose from. These are the Price Saver and Price Promise comprehensive policies.
Generally speaking, the Price Saver comprehensive car insurance policy offers a higher and all-around broader level of cover. Plus, it comes with a 15% discount off your first year’s premium, when you purchase online. So, it may be more suited to someone who likes searching for insurance for their wheels, from the comfort of their own web browser.
On the other hand, if you would rather get on the phone and talk to an actual person, you may be more interested in the Price Promise policy. This version doesn’t come with a 15% discount, but it does offer a second-year price promise. This promises that your premium will stay the same in the second year of your policy, granted that your situation doesn’t change. To purchase this policy you can call Virgin Money on 1800 887 707.
It’s important to know just what your car insurance policy covers you for. Here are a few of the major things your Virgin Money Price Saver comprehensive plan will cover the costs of:
Legal liability cover, up to $20 million
Accidental damage cover
Storm, flood, hail and fire damage cover
Collision cover
Cover for damage caused by attempted theft or malicious act
New car replacement. If your car is written off within two years or 40,000 kilometres from the original registration
Up to $1,000 worth of emergency transport and accommodation cover. Up to $200 per day
Up to $1,000 worth of cover for hire car costs, following a theft (14-day limit).
Up to 14 days worth of cover for a hire car following a no-fault accident.
A lifetime guarantee on authorised repairs (for as long as you own the car)
Up to $500 worth of cover for personal items (includes theft and forced entry)
Plus, up to $500 worth of cover for child seats
Up to $1,000 worth of cover for replacement car keys
You will also receive access to Virgin Money’s Hail Hero app which provides SMS alerts to warn you of upcoming hail events.
There are a few extras on offer, should you wish to tailor your policy to your individual needs more. These include:
No claim discount protection
A choice of market value or agreed value
Reduced windscreen excess
The option to nominate your preferred repairer
Accident hire car cover (for at-fault accidents)
Roadside assistance cover.
Virgin Money offers roadside assistance as an optional extra, meaning you will have to pay a bit more to get it. It includes cover for if:
your car breaks down and needs to be towed
your wheels have a flat battery
your car runs out of fuel
your car has a flat tyre
your keys are locked inside your car, or you lose your keys.
With this cover, you are entitled to an unlimited number of call-outs over the course of one year. Cover includes:
Technical phone assistance
Up to $20 worth of cover for minor roadside repairs
Breakdown towing, up to 15km in metropolitan areas and 50km in rural areas
Assistance for a flat battery
Up to $125 worth of cover for lost keys
Up to $15 worth of cover for fuel costs, should you run out
Help with tyre changes
Help with arranging a hire car, if you are more than 100km from home
Help with arranging accommodation, if you are more than 100km from home.
It should be noted that unless you have a comprehensive policy that includes hire car and emergency accommodation cover, you will have to pay for these yourself.
As with all car insurance policies, there are a number of exclusions. Some things that Virgin Money will not cover you for are:
General wear and tear of your vehicle
Incidents that happen outside Australia
Tyre damage caused by punctures, cuts or bursts
Liability for damage caused by someone not listed on your policy, or excluded by age.
Read Virgin Money’s product disclosure statement for a full list of general exclusions.
If you’re tossing up between Virgin Money’s comprehensive Price Saver and Price Promise policies, it is worth noting that there are a few variations. These include:
Discounts: Price Saver offers a 15% discount for purchasing online, but Price Promise does not. Although, Price Promise does promise that your premium will stay the same in the second year of your policy (as long as your situation doesn’t change).
New car replacement: With Price Saver, you will be covered if your new car is written off within two years or 40,000km. For Price Promise, it is a shorter period of within 12 months.
Emergency accommodation and transport: Price Saver offers up to $1,000 worth of cover, while Price Promise offers a maximum of $600.
Personal items cover: Maximum cover with Price Saver is $500 and $250 with Price Promise.
Caravan cover: Up to $1,000 worth of cover with Price Saver and up to $500 worth of cover with Price Promise.
Death benefit: Price Promise does not offer a death benefit, while Price Saver comes with a death benefit of up to $5,000.
A Virgin Money plan allows you to choose between a low or high excess level. The rub is though that if you choose a low excess, you’ll pay a higher premium and vice versa.
So whether a low or high excess is right for you will largely depend on your budget and how likely you think it is you’ll make a claim.
Snagging discounts can be a great way to keep the cost of your car insurance low. Some that you might be able to apply to your Virgin Money policy include:
A no claims discount
A 15% discount for buying the comprehensive Price Saver policy online
A restricted drivers discount
One-off promotions.
If you haven’t heard of it before, a no claims discount is something that a number of car insurers offer. Quite simply it is money off for driving safely.
To get it with Virgin Money you will have to have a comprehensive policy and a good claim history. Virgin may also give you the no claims discount if your previous insurer did. For each year that you do not make an at fault claim, Virgin Money will increase your no claims discount by one rating. This will go on until you reach the maximum rating (rating 1), which is a 15% discount. The ratings and corresponding discounts are as follows:
No claims discount rating | Percentage of discount |
1 | 15% |
2 | 12% |
3 | 9% |
4 | 6% |
5 | 3% |
6 | 0% |
Your premium is worked out according to how likely it is you’ll make a claim on your policy - the more likely it is you’ll claim, the more you’ll pay. So, when you get an insurance quote, Virgin Money will be trying to work out how safe you are as a driver and car owner. Some things that might influence that decision include:
When you take out a car insurance policy, you often get the choice between paying your premium all in one lump sum, or as monthly instalments. Virgin Money is no different, but keep in mind that if you choose the monthly option, you will pay extra for the convenience.
So now you know the important details of a Virgin Money car insurance policy - but what about other things that you really won’t know unless you’ve bought a policy and made a claim, like how simple the claims process is, or what Virgin Money customer service is like? Well, we’ve thought of that too. Head over to our customer review section to read all about it.
In the best case scenario, you’ll never need to make a claim on your car insurance policy. But just in case you do, it's a good idea to know what information you’ll need to make your claim successful. For a Virgin Money policy, this includes:
If there are any witnesses, their name and contact details
Mozo users have rated Virgin Money car insurance on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.
60 Reviews
Had a terrible experience last year trying to get my car fixed properly with Virgin. After the accident I opted to get my car fixed at my chosen repairer. After getting the car assessed I got a call from the senior assessor at virgin saying he had approved the damages to the car. The only issue was he only approved the minor issues (the cheap ones) and avoided the major. I only found out because my repairer advised (and showed photo evidence) that there was other major damages hidden under the car that was caused in the accident and needed to be replaced. When I called the assessor back he was adamant that the repairer was just trying to milk more damages out of the car and that I should just accept it and move on. After going back and forth and getting really frustrated the repairer suggested to me to get a third party assessor in and to let the insurer know that it was dangerous and against the law not to replace the cracked part (called a ''cross member'' from memory?). Not long after I suggested to the assessor that I wanted a third party opinion to come in to re-assess, I then got a text back (not a call) to say that the extra repairs had now been approved (about 5k worth). They were trying to rip me off from the start! Was so angry at the time. I recommend to make sure you have a choice of your own repairer (because they will only fix what they can see on the outside), and secondly get a third party opinion if your repairer suggests it. I'd say most insurers are like this, not just Virgin.
Read full reviewHad a terrible experience last year trying to get my car fixed properly with Virgin. After the accident I opted to get my car fixed at my chosen repairer. After getting the car assessed I got a call from the senior assessor at virgin saying he had approved the damages to the car. The only issue was he only approved the minor issues (the cheap ones) and avoided the major. I only found out because my repairer advised (and showed photo evidence) that there was other major damages hidden under the car that was caused in the accident and needed to be replaced. When I called the assessor back he was adamant that the repairer was just trying to milk more damages out of the car and that I should just accept it and move on. After going back and forth and getting really frustrated the repairer suggested to me to get a third party assessor in and to let the insurer know that it was dangerous and against the law not to replace the cracked part (called a ''cross member'' from memory?). Not long after I suggested to the assessor that I wanted a third party opinion to come in to re-assess, I then got a text back (not a call) to say that the extra repairs had now been approved (about 5k worth). They were trying to rip me off from the start! Was so angry at the time. I recommend to make sure you have a choice of your own repairer (because they will only fix what they can see on the outside), and secondly get a third party opinion if your repairer suggests it. I'd say most insurers are like this, not just Virgin.
Scammed by the offer they are currently running for a gift voucher included - 5 months now and still chasing the missing gift card (chasing the card itself for over 2 months). The phone operators mediate between you the customer and virgin so you are not even dealing directly with the company!! I have now switched back to my old provider...just don't waste your time - I would hate to have to handle an actual claim with them - DODGEY - AVOID!!!
Read full reviewScammed by the offer they are currently running for a gift voucher included - 5 months now and still chasing the missing gift card (chasing the card itself for over 2 months). The phone operators mediate between you the customer and virgin so you are not even dealing directly with the company!! I have now switched back to my old provider...just don't waste your time - I would hate to have to handle an actual claim with them - DODGEY - AVOID!!!
Customer Portal is a waste of time. Can make some minor adjustments but can't cancel a policy when you sell a car so you have to talk with them. Closed on the Saturday after Good Friday despite what their answering machine states. Presuming will be very difficult to get to them on the phone at all.
Read full reviewCustomer Portal is a waste of time. Can make some minor adjustments but can't cancel a policy when you sell a car so you have to talk with them. Closed on the Saturday after Good Friday despite what their answering machine states. Presuming will be very difficult to get to them on the phone at all.
Accident occurred three weeks ago. I am the one making all the phone calls. Kept on phone for over 40 minutes at times. Rang again today was told that Virgin were still waiting for images of the car. Told customer service that they had received the images over a week ago. He apologises stating 'oh yes they are here. Tells me the car was written off (something I was told 2 weeks ago). Lady on the phone last week apologises for the delay from Assessment Team and says she has emailed them (7 days ago). Vehicle only valued at $3800 but because it's been written off the claim will be delayed. Thank god it wasn't worth $50,000 I'd be waiting years for a refund. Absolutely appalling customer service. Yes! I should have read the reviews on this company! So I will wait another week to make yet another loooooonnnnnng phone call to hear the next excuse. In the meantime have bought a new car and insured with a reputable insurance company (same one as our other vehicle). Bottom line: don't go with the cheapest, go with the best!
Read full reviewAccident occurred three weeks ago. I am the one making all the phone calls. Kept on phone for over 40 minutes at times. Rang again today was told that Virgin were still waiting for images of the car. Told customer service that they had received the images over a week ago. He apologises stating 'oh yes they are here. Tells me the car was written off (something I was told 2 weeks ago). Lady on the phone last week apologises for the delay from Assessment Team and says she has emailed them (7 days ago). Vehicle only valued at $3800 but because it's been written off the claim will be delayed. Thank god it wasn't worth $50,000 I'd be waiting years for a refund. Absolutely appalling customer service. Yes! I should have read the reviews on this company! So I will wait another week to make yet another loooooonnnnnng phone call to hear the next excuse. In the meantime have bought a new car and insured with a reputable insurance company (same one as our other vehicle). Bottom line: don't go with the cheapest, go with the best!
† Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers.