Frequently asked questions about Virgin Money car insurance
What does a Virgin Money car insurance policy cover?
It’s important to know just what your car insurance policy covers you for. Here are a few of the major things your Virgin Money comprehensive plan will cover the costs of:
- A new car if yours is totalled
- Your personal property
- Windscreen cover
- Emergency repairs
- Emergency travel and accommodation
- Rental car if yours is stolen
Remember that for most of these benefits, certain conditions or limits apply.
Can I choose any optional extras?
Yes! There are a few extras you can add in order to tailor your policy to your needs, including roadside assistance, a rental car after an accident or modifications made to your vehicle.
Remember these are only included if put in writing on your policy documents.
Are there discounts on offer?
Snagging discounts can be a great way to keep the cost of your car insurance low. Some that you might be able to apply to your Virgin Money policy include:
- A no claims discount
- Discount for buying online
- Restricted drivers discount
At the moment, you can also score bonus Velocity points when switching your car insurance to Virgin Money.
What excess option should I go for?
Like most car insurance policies, a Virgin Money plan allows you to choose between a low or high excess level. Here’s the rub: if you choose low excess, you’ll pay a higher premium, and vice versa.
So whether a low or high excess is right for you will largely depend on your budget and how likely you think it is you’ll make a claim.
How is my premium calculated?
Your premium is worked out according to how likely it is you’ll make a claim on your policy - the more likely it is you’ll claim, the more you’ll pay. So, when you get an insurance quote, Virgin Money will be trying to work out how safe you are as a driver and car owner. Some things that might influence that decision include:
- The make, model and colour of the car you drive
- Where you live and where you keep your car
- Who you are - your age, gender and driving experience
How can I pay my premium?
When you take out a car insurance policy, you often get the choice between paying your premium all in one lump sum, or as monthly installments. Virgin Money is no different, but keep in mind that if you choose the monthly option, you will pay extra for the convenience.
How is Virgin Money rated by customers?
So now you know the important details of a Virgin Money car insurance policy - but what about other things that you really won’t know unless you’ve bought a policy and made a claim, like how simple the claims process is, or what Virgin Money customer service is like? Well, we’ve thought of that too. Head over to our customer review section to read all about it.
How to make a claim
In the best case scenario, you’ll never need to make a claim on your car insurance policy. But just in case you do, it's a good idea to know what information you’ll need to make your claim successful. For a Virgin Money policy, this includes:
- Your name
- Your contact number
- Your address
- Vehicle registration details for your car and any others involved
- You licence number
- A report of what happened
If there are any witnesses, their name and contact details
