based on 4813 ING product reviews as rated by Mozo community

ING personal loans

ING is part of the ING Group, one of the world's largest financial institutions, but it isn't like other banks. ING pioneered branchless banking in Australia, getting rid of branches and passing on the savings to customers in the form of better rates and lower fees. From high-interest savings accounts and term deposits to low-rate home loans, ING aims to keep your banking simple.

ING offers the following personal loans

Rates and fees verified as correct at 24 February 2024. Other information correct at the time of writing. Advertiser disclosure.
Product Interest rate from Comparison rate from Upfront fee
Unsecured Personal Loan (Fixed)

6.89% p.a.to 18.99% p.a.

7.10% p.a.to 19.23% p.a.based on $30,000
over 5 years

$150.00

What personal loans does ING offer?

Unsecured Personal Loan:

ING’s unsecured personal loan option is an award-winning loan with minimal fees and flexible repayment options. Customers can borrow between $5,000 and $60,000 with this loan and opt for a loan term between 1 and 7 years (though if you're looking for a 6 or 7-year term, your loan size will have to be over $30,000). 

On top of that, there is the choice between fortnightly and monthly regular repayments, as well as the option to make extra repayments. There is no redraw facility attached to this loan. 

While there are no ongoing service, exit or early repayment charges to worry about, there is a one-off establishment fee to budget for. However, if you already have or apply to receive your loan funds in an Orange Everyday bank account with ING, the bank will waive this upfront cost. Our expert judges loved this personal loan option and gave ING a 2024 Mozo Experts Choice Award for the category of Excellent Credit Unsecured Personal Loan.

ING personal loan features at a glance

  • Extra Repayments: For borrowers that like the option to make extra contributions towards their loan on top of their regular repayments, the ING unsecured loan offers that. At no additional cost and no limit, customers can put more money towards their loans whenever they like. Just be mindful that there is no redraw facility, so borrowers can not access their extra funds later down the track. 

  • No Early Repayment Penalty: Some lenders slap borrowers with a hefty fee for paying down a loan early, however this isn’t the case with ING. If you end up paying off your debt ahead of time, there are no additional costs to budget for. 

How do you apply for an ING personal loan?

When applying online for an ING personal loan, it can take as little as 20 minutes to complete the form. Then, once approved, you could receive your funds on the same day if you are an ING Orange Everyday account holder. 

In order to apply for an ING personal loan, you must satisfy the following: 

  • Be 18 years or older (and provide identification documents to prove it) 

  • Be an Australian citizen 

  • Be able to provide your PAYG Payslips and employment information 

  • For existing customers, be able to provide your ING client number

How are ING personal loans rated?

Mozo users have rated ING personal loans on price, features, convenience, trust and customer service so you can see what real Aussies have to say about their experiences.

Icon of personal-loans
ING personal loans
Overall
Price
Features
Customer service
Convenience
Trust

19 Reviews

Recent ING personal loan reviews

ING Unsecured Personal Loan
Overall 9/10
ING are a brand I trust.

ING are the most honest I’ve found. They tell me the truth every time, I’ve felt looked after every time I’ve called or messaged them. Their customer service is amazing!

Read full review

ING are the most honest I’ve found. They tell me the truth every time, I’ve felt looked after every time I’ve called or messaged them. Their customer service is amazing!

Price
7/10
Features
5/10
Customer service
10/10
Convenience
5/10
Trust
8/10
Less
Candice, New South Wales, reviewed 8 months ago
ING Unsecured Personal Loan
Overall 1/10
Complete Waste of Time and Totally Unprofessional

Took over 5 weeks and 3 different occasions of asking for additional documents which were always ready and provided almost immediately just to end up having a loan rejected, with absolutely no explanation. My account was locked citing "fraud" and customer service was not able to assist, just redirected to a whole different team after waiting over an hour and a half to speak with an agent. Shortly after received an email that the application was unsuccessful with no explanation as to why after being run in circles for well over a month. Utterly disappointed and will be taking this further with the company directly.

Read full review

Took over 5 weeks and 3 different occasions of asking for additional documents which were always ready and provided almost immediately just to end up having a loan rejected, with absolutely no explanation. My account was locked citing "fraud" and customer service was not able to assist, just redirected to a whole different team after waiting over an hour and a half to speak with an agent. Shortly after received an email that the application was unsuccessful with no explanation as to why after being run in circles for well over a month. Utterly disappointed and will be taking this further with the company directly.

Customer service
1/10
Convenience
1/10
Trust
1/10
Less
David, Victoria, reviewed 8 months ago
ING Personal Loan
Overall 9/10
ING

ING are the best to bank with NO ATM FEE's!!!!! quick transfers, they send you emails to confirm all information, safe, secure, I set up my splurge account as per recommendation from barefoot investor

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ING are the best to bank with NO ATM FEE's!!!!! quick transfers, they send you emails to confirm all information, safe, secure, I set up my splurge account as per recommendation from barefoot investor

Price
10/10
Features
10/10
Customer service
10/10
Convenience
10/10
Trust
10/10
Less
Jessica, Queensland, reviewed over 1 year ago
ING Unsecured Personal Loan
Overall 1/10
Very very bad new look rate check

Very bad service with new look I don’t like. Different credit score

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Very bad service with new look I don’t like. Different credit score

Price
1/10
Features
1/10
Customer service
1/10
Convenience
1/10
Trust
1/10
Less
Vidya, New South Wales, reviewed over 2 years ago
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