Crowd favourite Bendigo Bank wins seven Mozo People’s Choice Awards

Ceyda Erem

24 May 2019

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From party pies to hitting up the Karaoke bar on a Friday afternoon, Australia is full of crowd favourites - even when it comes to banking.

And according to this year’s Mozo People’s Choice Award winners, it looks like many Aussies can’t go wrong with Bendigo Bank.

In fact, although the award categories have changed over the past decade, Bendigo Bank has been among the Mozo People’s Choice Award winners every year since 2012. And this year, the community focused bank has done it again, collecting a massive seven Mozo People’s Choice Awards in seven categories which include:

- Outstanding Customer Satisfaction

- Excellent Customer Service

- Highly Trusted

- Staff Friendliness

- Customer Satisfaction Bank Accounts

- Customer Satisfaction Credit Cards

- Most Recommended  

“The Mozo People’s Choice Awards have evolved over the years, as we adapted to better reflect what Aussies care about and found the easiest way to show that to them. But Bendigo Bank joined our winners list at the very beginning, and since then has pretty much been a constant,” said Mozo Data Services Director, AJ Duncanson.

A big bank with heart

Bendigo Bank holds the title of Australia’s fifth largest retail bank with over 1.7 million customers across the country and a purpose to help Aussies reach their financial goals.

The Bank has been around for more than 160 years and does a lot of work within the local community - according to Bendigo Bank, since 1998 more than $205 million has been returned to communities for local initiatives as decided by communities themselves

And if the Mozo People’s Choice Awards lineup is anything to go by, all this work to put customers first has well and truly paid off.

“We’re delighted to be recognised so strongly in this year’s Mozo People’s Choice Awards, and consistently since 2012. The results demonstrate that our strategy, customer and community focus, product offering, commitment to market-leading innovation, partnerships and the authenticity of our people continues to resonate with Australians,” said Marnie Baker, Managing Director, Bendigo and Adelaide Bank.

The Mozo People’s Choice Awards

So how does a bank like Bendigo Bank come out on top seven years in a row?

For the Mozo People’s Choice Awards, our winners are determined by everyday Aussies in a nationwide survey, conducted by IPSOS on behalf of Mozo.

Respondents were asked which providers they use, then asked to rank their providers on a scale of 1 to 10 across factors such as trust and customer service, reflected in the award categories.

In our banking category, 141 banking providers were rated across 4,966 survey responses.

If you’d like more information on how our People’s Choice Award winners are chosen or if you’re interested to find out if your provider made it onto this year’s winners list, you can check out our full Mozo People’s Choice Awards winner list.

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