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Whether you’re looking to switch from your current NBN provider or are moving house and need a new broadband connection, there are tonnes of NBN deals up for grabs.
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With over 170 NBN providers in Australia, there’s more choice than ever when searching for an NBN plan to suit your needs. But with so many options, it can be overwhelming to know where to start.
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Are you a serial downloader? Do you often stream videos in HD? Or are you just tired of your internet lagging in the evenings?
Read MoreThe Mozo Experts Choice Broadband Awards and Mozo People’s Choice Awards highlight Australia's best broadband plans and providers. Our Experts Choice Awards recognise value-packed products chosen by our panel of expert judges, while the People’s Choice Awards winners are hand-picked by everyday Aussies.
Our 2024 Mozo Experts Choice Broadband Award winners include:
Accord With Officeworks
Exetel
Flip
Iinet
Kogan
Southern Phone
Spintel
Superloop
Tomi
TPG
Broadband providers that won a 2024 Mozo People’s Choice Award include:
Aussie Broadband – Excellent Service & Support, Most Recommended and Outstanding Customer Satisfaction
Superloop – Connection Quality, Excellent Service & Support, Most Recommended and Outstanding Customer Satisfaction
Starlink – Connection Quality, Most Recommended and Outstanding Customer Satisfaction
More information on the Mozo Experts Choice and People’s Choice Awards and methodology:
Read Mozo editorial reviews of Australia’s Best NBN plans
The NBN (National Broadband Network) is Australia’s high-speed internet infrastructure that replaced older ADSL connections with fibre-based technology (where speed depended on how close you lived to your local telephone network) to increase internet speeds.
Between 2009 and 2020, all Australian households transitioned to the NBN network (as instructed by the Australian government), providing faster and more reliable internet access across the country.
For more information, go check out our numerous NBN guides.
There are two main types of broadband speeds to consider when choosing a broadband plan: download and upload speed.
Here’s an overview of the two:
Download speed
This is the rate at which data is transferred from the internet to your device, which is crucial for activities like streaming media and downloading files.
Activities such as video calls depend on your download and upload speeds.
Upload speed
This refers to how fast data is sent from your device to the internet.
Sending emails, uploading files, and video calls rely heavily on your upload speeds.
Both speed types are typically measured in ‘Mbps’ (megabits per second) and are vital when choosing the right broadband plan for your needs.
NBN broadband plans are generally divided into six different speed tiers, each of which varies, catering to different household needs. Here’s a look at the six main NBN speed types:
NBN 12: Basic speed for minimal/lone internet users, with a regular download speed of up to 12Mbps and 7Mpbs during peak hours.
NBN 25: Budget option for small (one to two-person) households, which uses up to 25Mbps and 15-20Mbps during peak hours.
NBN 50: Suitable option for families or households with two to four people. It offers a download speed of up to 50Mpbs and around 30-45Mpbs during peak times.
NBN 100: Ideal for larger families or households with gamers or who regularly download larger files. The regular download speeds are up to 100Mpbs, or around 60-90Mbps during peak hours.
NBN 250: Fairly new to the market – features super-fast download speeds of up to 250Mpbs and around 150-200Mpbs during peak hours. It is typically suited to those who require high-speed internet or small businesses.
NBN 1000: This is the fastest speed available and requires an FTTP connection.
Peak internet usage occurs in the evening (7-11pm), so broadband providers typically advertise NBN plan evening speeds as this is when connection speeds can slow down. Make sure to check a plan’s estimated evening speed before signing up.
Your household size and internet usage habits will determine your data needs. Streaming services like Netflix can use about 300MB of data per hour, while basic web browsing might use less than 7GB monthly. A gamer will require a greater data allowance than someone who lives alone and rarely uses the internet. Aim to find a plan that matches your household's internet use.
Aside from speed, connection and price, other features you might want to consider when shopping around on NBN plans include:
Fees: Check for any upfront or ongoing fees, like a setup or installation fee.
Sign-up credits or discounts: Many broadband providers offer special deals and offers to new customers, like sign-up credits or discounts. Just be sure you’ll see long-term savings in your annual bill.
Add-ons or extras: Some broadband providers offer free bonuses when you sign up for an NBN plan, like access to streaming services, gaming consoles and video games.
Contract terms: Decide whether you’re happy with a fixed contract or prefer a no lock-in plan, which gives you the flexibility to switch if a better offer comes along without the hassle.
Modem options: Find out whether the internet service provider (ISP) gives you a choice between bringing your own modem/router or using one that they provide.
Bundling options: Consider bundling your internet with other household services (like your phone or energy plan) for convenience and potential discounts.
While opting for a lower-cost NBN plan can be more cost-effective, it’s important to consider potential downsides. ‘Cheaper’ NBN plans can sometimes come with slower speeds, limited data allowances, or basic features overall that might be less suited to heavy internet users.
Another thing to watch out for could be extra charges for exceeding data limits if the plan doesn’t have unlimited data. There are lots of value-packed, budget-friendly NBN options out there, so do your research and evaluate whether the plan you’re looking at can truly meet your household’s needs.
At the time of writing, there are over 100 NBN providers in Australia, with a select few going on to become award-winners. Here are some popular NBN providers from the 2024 Mozo Experts Choice Broadband Awards:
Exetel: won three 2024 Mozo Experts Choice Broadband Awards – compare Exetel NBN plans
Flip: won five 2024 Mozo Experts Choice Broadband Awards, including Broadband Provider of the Year
iiNet: won one 2024 Mozo Experts Choice Broadband Awards – compare iiNet Phone broadband plans
Kogan: won two 2024 Mozo Experts Choice Broadband Awards – compare Kogan broadband plans
Southern Phone: won two 2024 Mozo Experts Choice Broadband Awards – compare Southern Phone broadband plans
Spintel: won four 2024 Mozo Experts Choice Broadband Awards – compare SpinTel broadband plans
Superloop: won three 2024 Mozo Experts Choice Broadband Awards – compare Superloop broadband plans
TPG: won four 2024 Mozo Experts Choice Broadband Awards – compare TPG broadband plans
Looking for more popular plans? Read about some of the best NBN plans in Australia in 2024.
There’s a good chance your home is already connected to the NBN. To confirm, visit the NBN website and enter your address to check your connection status. If you're not connected, you'll need to sign up for an NBN plan through a broadband provider.
Mbps stands for megabits per second and measures the speed of your internet. The higher the Mbps, the faster your connection will be and the faster you can download files from the internet. It represents the maximum speed at which you can download data onto your computer or other devices.
There are four main types of NBN connections available depending on where you live in Australia:
Fibre to the Premise (FTTP): Connects your home directly to NBN via fibre optic connection, offering more reliable speeds. A technician will need to install an NBN utility box outside your home and a connection box inside.
Fibre to the Node (FTTN): Requires a box or cabinet to be installed in your area, usually placed at the end of the street. Fibre optic cables then travel from the cabinet to the copper network to permit an NBN signal to reach your home.
Fibre to the Curb (FTTC): Uses the copper network to connect to a nearby Distribution Point Unit (DPU), typically found inside the telecommunication pits on your street.
Fibre to the Building (FTTB): Generally used for apartment blocks or larger buildings. A fibre optic cable is installed at the bottom of the building, which links up to existing cables to supply each unit with the internet.
You can use Mozo’s NBN comparison tool to find plans available in your area. All you need is your most recent bill handy and to answer a few quick questions about your internet usage.
Once you’ve found an NBN plan you like the look of, hit the ‘go to site’ button. From there, you’ll be redirected to the provider’s site, where you can start the application process.
Depending on how often you stream music, movies and other media, you might consider choosing a plan with NBN50 or NBN100 speeds, particularly if multiple users are streaming simultaneously.
It might also be worth comparing evening speeds across different broadband providers, as this is typically when most households tend to use their streaming services.
For gamers, you might consider an NBN 100 plan or higher to ensure a fast and stable connection with low latency to help prevent your connection from being disrupted while gaming. This is especially important for online gaming and downloading large files.
For 4K streaming, NBN50 is usually sufficient, but if multiple users are streaming or using data-intensive applications, NBN100 might be a better choice.
Yes, you can generally switch NBN providers at any time.
However, if you’re on a contract, you’ll need to check that your contract has expired first to avoid potentially getting charged early termination fees. Your new provider will handle the transfer and, in some cases, will notify the previous provider for you.
Yes, under the Technology Choice Program, you can now elect to upgrade certain connection types, like FTTC or FTTN to FTTP. As an FTTP connection is one of the faster connection types available, households who want super-fast internet might consider a move like this.
Doing so involves having a technician come and replace the existing infrastructure, which could be costly and may result in a brief service disruption.
You can test your internet speed using free online tools like speedtest.net. Tools like this measure your download and upload speeds to ensure you’re getting what you’re paying for.
Yes, if you're on a no-contract plan, your monthly internet costs may fluctuate based on excess data charges or provider pricing changes. However, providers are required to notify you in advance if prices change.
NBN charges operate with both fixed and variable components. The fixed areas of your bill are the modem and other accessories you may have picked up with your plan. Any other expenses that may be added to your monthly bill are excess charges, like when you exceed your allocated data limit. If you don’t use up all your data for the month, you’ll still be charged your regular bill price.
Contract NBN plans: typically lock you in for 12-24 months and sometimes offer perks like discounted hardware. Some Aussies opt for a contract NBN plan if they want a new modem but want to pay it off over time. Some contract NBN plans also give you access to extras, like streaming services.
No-contract NBN plans: Generally offer a no lock-in period, making them more flexible, typically allowing you to switch providers at any time, but may require paying for a modem (or other equipment) upfront. It might be suited to someone with a short lease who can’t commit to a longer contract.
If you cancel a broadband/NBN contract early, you may need to pay an early termination fee, which is usually the remaining balance of any hardware (like a modem) and a prorated amount of your remaining monthly repayments.
Yes, most NBN providers allow you to use your own modem, but you’ll need to check if it’s compatible with their network. If it’s not, you may need to purchase a new modem.
Yes, most providers allow you to transfer your NBN plan when moving, but you’ll need to check what connection type is available at your new address. Some providers may charge reconnection fees or require a technician visit to set up the service.
If you exceed your regular data allowance, your NBN provider may throttle (slow down) your speed for the rest of the month or charge you for additional data. To avoid this, you might consider going for an unlimited data plan.
Turn off auto-play: Turn off auto-play on videos in social media app settings.
Don’t stream in HD: Stream in standard definition instead of HD (high definition)
Watch your usage: Monitor your internet usage using your provider's data tracking tools.
As a starting point, you can use Mozo’s free broadband comparison tool (above) to compare internet options – you can filter plans by speed, contract length, and cost.
For some users, 5G can offer faster speeds than NBN, but it depends on your location and usage. NBN is generally more stable for home internet, whereas 5G might be better for mobile users.
Be sure to check out the winners of the Mozo Experts Choice NBN Awards to see which plans offer the best value for money.
We get it. You want to ensure you’re getting the best deal on your NBN plan, but understanding the terminology and jargon can be a headache. That’s why we compiled our very own NBN glossary – to help you learn all the lingo and make navigating your internet a little easier.
