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NBN Co has released a series of documents outlining the process for customers to become eligible for free upgrades to an NBN FTTP connection, allowing access to the faster broadband speed tiers on the network.
New research has shown most Australians are happy with the price and speed of their home broadband when compared to similar products in peer nations. Figures featured in the report show Australia has seen the largest improvement in broadband affordability between 13 similar nations between financial years 2018-2020.
It’s September, folks (A.K.A., the Silicon Valley equivalent of Christmas). Yep, you guessed it! Apple has just announced its next iPhone drop. Introducing the iPhone 13 series…
Winners from our Mozo Experts Choice Awards are designed to highlight the products that offer great value to customers and are chosen by our expert judges. Winners for our Mozo People’s Choice Awards, on the other hand, are selected by everyday Aussies.
For additional info on the awards and methodology:
The NBN stands for the national broadband network and is now how we get internet supplied to our homes. Between 2009 and 2020, every household across the country was required to switch to the NBN network, as instructed by the Australian government.
The rollout was to improve internet speeds through fibre-based infrastructure, where previously our internet was supplied via ADSL connection, and speed was dependent on how close you lived to your local telephone network.
With the project officially completing in 2020, almost every household in the country is now a part of the NBN network.
The switch to the NBN was compulsory, but more network providers are also now available. This means a greater opportunity to snag a better deal!
There are four different types of NBN connections, and the one you receive will depend on where you live. The connection types are:
Once you start comparing NBN broadband plans, you’ll notice that plan types vary based on speed. Generally speaking, there are six different NBN speed types, they are:
You might be wondering why broadband providers choose to advertise ‘evening speeds’ with their products. This is because ‘peak’ internet usage (between 7 pm and 11 pm) tends to slow down connection speeds and can reduce the maximum speed on your plan.
So when you are thinking about signing up for an NBN plan, just make sure you’re comfortable with the estimated evening speed.
This will depend on how you and the other people in your home use the internet. Are streaming services like Netflix or Stan used daily? Does anyone regularly play and download video games? Or do you primarily use the internet to scroll through Facebook or check emails?
Consider that Netflix uses about 300MB per hour while browsing the web only requires 7GB per month. To suitably meet these basic needs, NBN plans with speeds of 50 and above should work well for a smaller number of people in the home (2 - 4).
Aside from speed, connection and price, other features you might want to consider when shopping around on NBN plans include:
If you like to keep to a tight budget, you might be tempted to opt for an NBN plan that’s on the cheaper end. But it’s important to keep in mind that ‘cheaper’ NBN plans tend to be for lower speed or basic plans, like NBN 12 or NBN 25, which might not be the right fit for your internet usage.
Other than a slower download and upload speed, these plans might also have a small-cap on data allowances. Not to mention that if you do go over your data allowance, you will be charged more on your bill.
At the time of writing, there are more than 100 NBN providers in Australia, some of which have even gone on to win awards. Some of the most popular NBN providers in our 2021 Mozo Experts Choice Awards were:
Looking for more popular plans? Read about some of the best NBN plans in Australia in 2021.
There’s a good chance you already are! One easy way to find out whether your home has been switched over to the NBN network is to visit the NBN website and enter your address.
Absolutely, but there are a few things you will need to take care of first. If you are currently on a contract NBN plan, you’ll first need to make sure your contract has expired to avoid being slapped with an early termination fee.
Once this is done, you’ll then need to get in touch with your new ISP, who will organise for your home to be connected to their service. In some cases, they’ll even contact your old provider to make them aware of the transfer.
The best NBN speed for your household will depend on how much internet data you and anyone else in your home use on a daily basis.
Households with two or more people might benefit from an NBN plan that features an NBN 50 or NBN 100 speed, as these cater to larger homes that need fast internet. On the other hand, if you live with your partner or roommate, an NBN 25 speed plan might be suitable.
You can use Mozo’s NBN comparison tool to find NBN plans in your area. All you need is your most recent bill handy and to answer a few quick questions about your internet usage.
Once you’ve found an NBN plan, you like the look of, hit the ‘go to site’ button. From there, you’ll be redirected to the provider’s site, where you can start the application process.
Yes, you can. Under the Technology Choice Program, Aussies can now elect to have their FTTC or FTTN connection upgraded to an FTTP connection. As an FTTP connection is one of the faster connection types available, households who want super-fast internet would consider a move like this.
A technician will need to come out to make the transition by replacing your copper wiring with a Fibre-Optic cable. This can mean that your internet connection is disrupted for a short period of time. One thing to keep in mind is that a switch like this is not free and can be expensive.
Yes, it can. At the moment, NBN charges operate with both fixed and variable components. The fixed areas of your bill are the modem and other accessories you may have picked up with your plan.
Any other expenses that may be added to your monthly bill are excess charges, like when you exceed your allocated data limit. However, it’s worth noting that if, by chance, you don’t use up all your data for the month, you will still be charged your regular bill price.
If you decide to break your current NBN contract plan, you will need to contact your NBN provider. Generally speaking, cancelling a contract before its expiration date is not a good idea, as the fees and charges you may be subject to can add up.
For instance, you may be asked to pay an early termination fee, which is usually the remaining balance of your modem or any other devices purchased under that plan. Additionally, you may also be asked to pay a portion of your monthly bill for each remaining month of the contract.
Yes, you can generally transfer your NBN plan, but this can depend on where you’re moving to. The first thing you’ll need to check is the type of NBN connection available at your new address. If you find a different connection type to your current location, you might need to rejig your NBN plan. If you can keep your current NBN provider when moving house, you will need to get in touch with them to find out what their moving house policy is, as this varies.
Some broadband providers require you to organise a date and time to send in a technician to manually switch you over, while others will handle the process from start to finish. Just be wary that you may be charged disconnection or reconnection fees, set up fees or may even need to pay for new cables and other equipment if required.
Even when you’ve made the switch to a competitive offer, there’s still the chance for internet bill shock. The good news is, there are a few things you can do to keep your broadband data usage low:
If you go over your monthly data allowance, NBN providers tend to slow down your internet speed until the end of the billing month. And in some cases, you may be charged extra for every GB of data you go over. That’s why it’s important to make sure you choose an NBN plan that’s best suited to your household’s needs.
Right here! Not only can you compare a range of NBN plans, but you can also check out the winners of our most recent Mozo Experts Choice NBN Awards. Our awards are categorised by speed and whether they are a contract plan. So there’s a winner for all kinds of households.
If you’ve got a household of streamers, then you might want to compare NBN plans that feature a speed of NBN 100 or more. It might also be worth comparing evening speeds across different broadband providers, as this is typically when most households tend to use their streaming services.
Gamers usually download and stream data from the internet at higher levels than other users. In this case, you might want to compare NBN plans that offer speeds of NBN 100 or above, as these plans provide fast speeds and can prevent your connection from being disrupted while gaming.
Mbps stands for megabits per second and is the measurement of your internet bandwidth - that is, the maximum speed at which you can download data onto your computer or other devices. The higher the MBps in your NBN plan, the faster you can download files from the internet.
We get it. You want to make sure you’re getting the best deal on your NBN plan, but understanding the terminology and jargon can be a headache. That’s why we compiled our very own NBN glossary to help you make sure you know exactly what you’re getting into.