Optus hack: Can I get my driver’s licence replaced?

By Niko Iliakis · · 3 min read
Fact Checked
Advertiser disclosure
Woman on laptop looking out of window.

Driver’s licence numbers are among the most sensitive identity documents that have been leaked in the recent Optus data breach, but affected Australians will be happy to hear they might be able to get new ones at no cost.

By now, customers whose driver’s licences (as well as other important documents such as passports) were compromised should have received emails or SMS messages from Optus alerting them of the fact. 

While the states and territories usually charge residents who wish to have their driver's licences reissued with a fresh number, there’s currently a lot of pressure on Optus to foot the bill.

Here’s what we know so far about how you can go about replacing your licence and whether or not you’ll be expected to pay.

NSW

NSW residents will be able to apply for a new licence via Service NSW.

Impacted customers will be contacted by Optus in the next few days to confirm the need to replace their driver’s licence, according to Minister for Customer Service Victor Dominello.

“The cost to replace your driver’s licence is $29 and will be charged by Service NSW at the time of application – reimbursement advice will be issued by Optus to customers in the coming days,” he said in a recent Twitter thread.

Victoria

The Victorian government has confirmed it will be supporting impacted customers who wish to have their licences replaced, but advises against using the usual licence replacement channels.

Concerned residents can request to have their licence flagged on the Victorian and national licence databases, as a measure against potential fraud. The form to do so is available here.

While this won’t protect you from any malicious activity by a third party, it will prevent people from making unauthorised changes or accessing individual information through the Victorian licence database.

VicRoads said it plans to release more information on licence replacements shortly.

ACT

Customers in the ACT have been advised to call Access Canberra on 13 22 81 or visit the Access Canberra website for information on how to get their licence re-issued with a new number.

Queensland

In Queensland, affected customers can get their licence re-issued with a new number by the Department of Transport and Main Roads at no cost.

You’ll need to visit a Customer Service Centre with written confirmation from Optus or an enforcement authority that your information has been compromised 

For urgent inquiries, Queensland residents can also call the dedicated hotline that has been set up for this matter on 3097 3108.

Western Australia

Prior to the Optus data breach, technical limitations prevented WA drivers from ever changing their licence number. 

But Premier Mark McGowan said system updates currently in the works will soon allow residents to get their licence numbers reissued.

"People have lost their driver’s licences and their identity through no fault of their own, so we’ll provide a new driver’s licence with a new number as soon as we can get the system up and operational,” he said.

"I expect that will be quite quick."

South Australia

South Australian drivers who were caught up in the Optus data breach will be able to get their driver’s licence replaced free of charge. To do so, you’ll need to visit a Service SA centre with documentation you’ve received from Optus.

“Once your licence number has been changed, a new driver licence card will be produced and posted to you,” Service SA said.

Your new licence will be immediately available digitally through your mySAGOV account and on the mySAGOV app.”

Tasmania

The Tasmanian premier has announced that impacted customers can arrange to have a new driver’s licence and number issued at no cost. This can be done at any Service Tasmania Shop.

Residents also have the option to pay the prescribed licence fee (excluding the photo fee) and have their licence renewed for a period of either 1, 2, 3, 4 or 5 years, depending on when their current licence expires.

Northern Territory

The Northern Territory has not yet announced specific measures for residents hoping to get their licences reissued with a new number.

The Optus data breach has caused widespread panic among current and former customers alike. For more information on how to navigate the security issues that have cropped up, read our Optus cyber attack guide.

Mozo may receive payment if you click products on our site. We don’t compare the entire market, but you can search our database of 91 car loans using the filters.
Last updated 5 December 2025 Important disclosures and comparison rate warning*

Car loan comparisons on Mozo

  • Promoted

    Low Rate Car Loan Excellent Credit

    • Fixed, Secured
    Interest rate from
    5.66 % p.a.
    to
    23.03 % p.a.
    Comparison rate from
    6.45 % p.a.
    to
    24.98 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $605
    Go to site

    Borrow up to $100,000. No monthly account or early repayment fees. Available for new or used vehicles. Fast, simple online application with loan approval in as little as 9 minutes according to Harmoney.

  • Promoted

    New Car Loan

    • up to 4 years old, Fixed, Secured
    Interest rate from
    5.99 % p.a.
    Comparison rate from
    6.34 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $608
    Go to site

    Fast online conditional approval. No monthly account fee. Unrestricted additional repayments. No penalty for early payout, and a fast application process. Borrow up to $125,000. Apply online in under 10 minutes.

  • Promoted

    Car Loan

    • Variable, Secured
    Interest rate from
    5.99 % p.a.
    Comparison rate from
    7.12 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $608
    Go to site

    Low variable car loan rate for purchasing new and demo vehicles from dealers. Personalised loan amounts between $5,000 and $150,000. Flexible repayment options. Choose between the 3 to 7 year loan terms. Good credit history. Stable employment history and Australian citizenship or PR required.

  • Promoted

    Used Car Loan

    • Fixed, Secured, No vehicle age limit, $5,000-$100,000
    Interest rate from
    5.95 % p.a.
    to
    18.99 % p.a.
    Comparison rate from
    5.95 % p.a.
    to
    21.78 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $608
    Go to site

    Get a competitive fixed interest rate on a secured used car loan of up to $100,000 depending on your credit score. No vehicle age limits. Easy online application. Fast pre-approval. Pre-approved funds held for 1 month. No monthly account keeping fees, no exit fees and no early repayment fees. Flexible weekly, fortnightly or monthly repayments on terms from 1 to 7 years.

  • Promoted

    New Car Loan

    • Fixed, Secured, $5,000-$100,000
    Interest rate from
    5.95 % p.a.
    to
    18.99 % p.a.
    Comparison rate from
    5.95 % p.a.
    to
    21.78 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $608
    Go to site

    Get a competitive fixed interest rate on a secured new car loan of up to $100,000 depending on your credit score. Easy online application. Fast pre-approval. Pre-approved funds held for 1 month. No monthly account keeping fees, no exit fees and no early repayment fees. Flexible weekly, fortnightly or monthly repayments on terms from 1 to 7 years.

  • Promoted

    Car Loan

    • Fixed, Secured
    Interest rate from
    6.54 % p.a.
    Comparison rate from
    7.67 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $613
    Go to site

  • Low Rate Car Loan Excellent Credit

    • Fixed, Secured
    Interest rate from
    5.66 % p.a.
    to
    23.03 % p.a.
    Comparison rate from
    6.45 % p.a.
    to
    24.98 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $605
    Go to site

    Borrow up to $100,000. No monthly account or early repayment fees. Available for new or used vehicles. Fast, simple online application with loan approval in as little as 9 minutes according to Harmoney.

  • Unsecured Personal Loan

    • Fixed
    Interest rate from
    5.76 % p.a.
    to
    24.03 % p.a.
    Comparison rate from
    5.76 % p.a.
    to
    24.98 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $606
    Go to site

    Fast, easy and 100% online, this is a low cost loan with no ongoing fees or extra repayment penalties. It's perfect for savvy borrowers with great credit. If you’re over 18 and earn above $30,000, you could qualify (other eligibility criteria may apply).

  • Debt Consolidation Loan

    Interest rate from
    5.76 % p.a.
    to
    24.03 % p.a.
    Comparison rate from
    5.76 % p.a.
    to
    24.98 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $606
    Go to site

    Roll multiple debts into one loan to streamline your finances with one set of repayments and one interest rate. Competitive fixed interest rates with no monthly or early repayment fees and flexible repayment options. Easy online application and funding in as little as 24 hours (subject to approval).

  • New Car Loan

    • up to 4 years old, Fixed, Secured
    Interest rate from
    5.99 % p.a.
    Comparison rate from
    6.34 % p.a.
    Based on $30,000 over 5 years
    Monthly repayment
    $608
    Go to site

    Fast online conditional approval. No monthly account fee. Unrestricted additional repayments. No penalty for early payout, and a fast application process. Borrow up to $125,000. Apply online in under 10 minutes.

Showing 8 results from 91 car loans. Use the filters to see more

* WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

^See information about the Mozo Experts Choice Personal Loan Awards

Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.

While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.

Today's car loans deals