Mozo peoples choice awards 2022

Mozo People’s Choice Awards for Car Insurance 2022

We questioned over 2000 Australians to find out just how well their car insurance providers are performing across a range of areas from trust through to sign-up experience, claims processing and customer satisfaction. See the winners for 2022 and who regular Australians voted as their most preferred car insurance providers.

Excellent Claims Experience

Excellent Customer Service

Highly Trusted

Most Recommended

Outstanding Customer Satisfaction

Sign-Up Experience


Car insurance award winners

Whether you’re a casual driver or are behind the wheel often, you want to be sure you’re covered for damage, should an accident occur when on the road.

“Over 2000 Australians rated their car insurance providers for things like customer satisfaction, trust and claims processing in this year’s Mozo People’s Choice Awards,” said Peter Marshall, Mozo People’s Choice Awards adjudicator. “So if you’ve just got your annual renewal notice and you have a clear idea of what factors are important to you, check out this year’s winners list.”   

GIO logo

GIO People’s Choice Awards 2022

Excellent Claims Experience Sign-Up Experience Highly Trusted Outstanding Customer Satisfaction
Excellent%20 claims%20 experience Sign up%20 experience Highly%20 trusted Outstanding%20 customer%20 satisfaction

GIO Australia was founded in 1927 and as an Australian general insurance provider, it specialises in cover for things like car, home and contents, travel and life insurance. It offers a range of car insurance policies depending on your needs and budget ranging from Platinum, Comprehensive, Third Party Fire and Theft through to Third Party Property Damage. They’ll even throw in free 12 months roadside assistance with any Comprehensive or Platinum car insurance policy (T&Cs apply).

GIO scooped four awards in 2022 for Outstanding Customer Satisfaction, Excellent Claims Experience, Sign-up Experience and also ranked as Highly Trusted company to deal with. To see what GIO has to offer, see below.

NRMA logo

NRMA People’s Choice Awards 2022

Most Recommended Outstanding Customer Satisfaction
Most%20 recommended Outstanding%20 customer%20 satisfaction

For over 90 years, NRMA have been protecting Australians for things like home, car, business and their travels. Backed by IAG, the leading general insurer in Australia and New Zealand, NRMA is a long-standing provider that has built a name for itself amongst Aussies all over the country.

NRMA offers six types of car insurance including; Comprehensive, Comprehensive Plus, Third Party Property Damage, Third Party Fire and Theft, CTP Green Slip, as well as Veteran, Vintage and Classic cover.

Winning the Most Recommended title, plus, an award for Outstanding Customer Satisfaction, NRMA have been a popular name in our winners list since 2012. To learn what else NRMA has on offer, see below.

RAA logo

RAA People’s Choice Awards 2022

Most Recommended Excellent Claims Experience Sign-Up Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 claims%20 experience Sign up%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

RAA has been providing quality motor, home and travel services to their members in South Australia and Broken Hill for quite some time (116 years in fact).

With three types of car insurance policies to choose from as well as specialised vintage car cover, Australians are loving RAA for their member benefits and savings, flexible repayment terms and cover that starts immediately with 21 days to pay.

This year, RAA knocked it out of the ballpark, nabbing awards in every single car insurance category from Outstanding Customer Satisfaction to an Excellent Claims Experience. To check out some of the policies RAA has to offer, see below.

RAC logo

RAC People’s Choice Awards 2022

Most Recommended Excellent Claims Experience Sign-Up Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 claims%20 experience Sign up%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

Established in 1905, RAC was created by a group of motoring enthusiasts, and has since expanded to over one million members in WA.

Whether you use a car to get from A to B, use your vehicle for work or need specialised cover for a classic set of wheels, RAC has a policy to help get the right cover for your vehicle. RAC offers online discounts, savings for multiple policies, a local claims team and other benefits that have made the company a popular choice for Western Australians.

Having scooped an award in every category in this year’s car insurance breakdown, RAC is a clear leader in the Australian car insurance market. See below some of RAC’s policy options.

RACQ logo

RACQ People’s Choice Awards 2022

Most Recommended Outstanding Customer Satisfaction
Most%20 recommended Outstanding%20 customer%20 satisfaction

As a mutual organisation, RACQ is Queensland’s largest club with 1.7 million members to its name. RACQ prides itself in offering those from the north with quality car insurance, whether you need a policy with all the bells and whistles or you simply use your car to do the basics.

A long-standing Mozo People’s Choice Award winner, RACQ was honoured with two awards this year for Outstanding Customer Satisfaction and Most Recommended. 

To find out more about some of the products RACQ has available, see below.

RACV logo

RACV People’s Choice Awards 2022

Most Recommended Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

RACV started in 1903 and now has more than two million members to its name. Providing Victorians with a range of insurance options to protect them against the everyday, make them a favourite to Victorians in the market for car insurance.

RACV has an Australian-based customer service team, exclusive discounts for RACV members like savings on attraction tickets, gift cards and more, plus, you can save on the price of your premium when you pay annually.

Winning awards for Most recommended, plus Excellent Customer Service and Outstanding Customer Satisfaction, the triple award winner has been an Aussie pick since 2018. To find out what other products RACV offers, see below.

Shannons logo

Shannons People’s Choice Awards 2022

Most Recommended Sign-Up Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Sign up%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction
Apia logo

Apia People’s Choice Awards 2022

Excellent Claims Experience Excellent Customer Service
Excellent%20 claims%20 experience Excellent%20 customer%20 service

For over 30 years now, Apia has been providing customers over the age of 50 with great value products. The company specialises in insurance ranging from home and contents, car, boat, funeral and health insurance for Australians who meet their criteria.

With over 700,000 Apia customers, Apia falls under the Suncorp network of insurers and offers a range of car insurance policies that are specially tailored to the needs of Australians aged over 50 from comprehensive cover through to CTP and MAI for customers in NSW and the ACT. 

This year, Apia was crowned with two titles; Excellent Customer Service and Excellent Claims Experience. To find out what Apia has to offer, see below.

FAQs

How many car insurance providers were considered for the Mozo People’s Choice Awards?

There were 41 car insurance providers that competed for the awards in 2022:

  • 1st for Women
  • AAMI
  • Allianz
  • ANZ
  • Apia
  • Australia Post
  • Australian Seniors Insurance Agency
  • Australian Unity
  • Bingle
  • Budget Direct
  • CGU
  • Coles
  • Comminsure
  • Eric
  • GIO
  • Huddle
  • ING
  • Koba
  • Kogan Insurance
  • NAB
  • NRMA
  • PD Insurance
  • Qantas Insurance
  • QBE
  • RAA
  • RAC
  • RACQ
  • RACT
  • RACV
  • Real Insurance
  • SGIC
  • SGIO
  • Shannons
  • Stella
  • Suncorp Insurance
  • UbiCar
  • Virgin Money
  • Westpac
  • Woolworths
  • Youi
How did you determine the winners for each Car Insurance Award?

Over 2000 Australians were surveyed in the car insurance category. In each category, all providers who received at least 30 responses were eligible. The judges then ranked providers in order by average rating, and then determined an appropriate cut-off point to separate winners from the rest. More information can be found in our People’s Choice Awards methodology report.

Who offers the best car insurance in Australia?

This can be a difficult question to answer, as the best car insurance for one person could vary from that of another person and it’s not all about price either. You may want top notch new car replacement protection, or generous cover for your personal items, or you could value great customer service most highly . But if you're looking for somewhere to begin comparing your options, our winners list is a great place to start, having been chosen by real Australians to determine those that they loved best.

I work for one of the winning providers. How can we promote our award win?

Congratulations! We have a range of promotional options available, please get in touch with our account management team.