Mozo peoples choice awards 2022

Mozo People’s Choice Awards for Home Insurance 2022

We surveyed over 2000 Australians to find out their opinion on how well their home insurance providers are performing across a range of areas from trustworthiness through to customer service and claims processing. Check out the winners for 2022 and who Aussies deemed as their most preferred home insurance providers.

Excellent Claims Experience

Excellent Customer Service

Highly Trusted

Most Recommended

Outstanding Customer Satisfaction

Sign-Up Experience


Home insurance award winners

When the unexpected occurs, you want to be sure you are covered for the things you need most and home insurance is one of those things most Australians can’t live without.

“With natural disasters running rampant over the last year, plus the unexpected that can occur, it’s little wonder so many Australians are seeking out home insurance for their abode and the belongings inside of it,” said Peter Marshall, Mozo People’s Choice Awards adjudicator.

“In this year’s awards, we surveyed over 2000 Australians about how their home insurance policies are performing. The insurance providers that got the most votes were the winners of the Mozo People’s Choice Awards for Home Insurance.”

Budget Direct logo

Budget Direct People’s Choice Awards 2022

Excellent Claims Experience Sign-Up Experience Outstanding Customer Satisfaction
Excellent%20 claims%20 experience Sign up%20 experience Outstanding%20 customer%20 satisfaction

Since its inception in 2000, Budget Direct says it has been providing dependable cover at a price that’s hard to beat. Over 3 million Australians have used it for their insurance needs and it seems many of them agree with Budget Direct’s assessment as they have scored big in this year’s awards for Outstanding Customer Satisfaction, Sign Up and Claims Experience. 

Budget Direct has flexible payment options, a 24/7 claims service over the phone or online and a discount when you apply and get approved online (read the PDS for all t&cs) . It is underwritten by Auto & General Insurance Company Limited, an APRA-regulated Australian insurance company, and is part of the international BHL Group.

Youi logo

Youi People’s Choice Awards 2022

Excellent Customer Service
Excellent%20 customer%20 service

Youi opened its doors in 2008, and is no stranger to the Mozo People’s Choice Awards winners list. It is a customer-focused brand that tailors its home and building insurance policies to suit the needs of its customers with standard cover levels and optional extras should you need extra cover for things like your pets or cover for accidental damage.

Youi offers a combine and save feature when you bundle your policies (T&Cs apply), 24/7 claims support and flexible excess so you can choose an option that works best for your hip pocket. There are exclusions and coverage limits for all policy types so be sure that you read the full PDS to make sure that its policy will cover you for the things important to you. 

To learn more about Youi has to offer, see some of its products below.

Woolworths logo

Woolworths People’s Choice Awards 2022

Most Recommended Sign-Up Experience Excellent Customer Service
Most%20 recommended Sign up%20 experience Excellent%20 customer%20 service

Most commonly known for its affiliation with grocery shopping, Woolworths, or Woolies as most Aussies call it, has been offering home and contents insurance since 2011. Judging by the results in this year’s Mozo People’s Choice Awards, it's been doing a pretty good job in providing customers with quality cover and service.

There are three types of Woolworths home insurance for residential customers  - home and contents, contents only and building insurance. There’s also a landlord insurance option for property investors. After choosing a policy type, customers can select a level of cover from either standard or comprehensive depending on the features you want covered and your budget. If you purchase your home and contents policy online you could save up to 20% (T&Cs apply).

There is 24/7 claims support available. Be sure to read the full product disclosure statement so that you are aware of any exclusions or limits that may apply.

Apia logo

Apia People’s Choice Awards 2022

Excellent Customer Service
Excellent%20 customer%20 service

Apia has been providing customers with great value products for over 30 years. The company specialises in insurance products ranging from home and contents, car, boat, funeral and health insurance for Australians aged over 50 years of age.

Apia has home and property cover for both homeowners and investors. You can get cover for both your home and contents, contents only or take out a landlord only policy. If you purchase your home and contents policy online you can get a 15% discount (terms and conditions apply) 

This year, Apia took out an award for Excellent Customer Service. To find out what Apia has to offer, see below.

NRMA logo

NRMA People’s Choice Awards 2022

Highly Trusted
Highly%20 trusted

NRMA has been protecting Australians for over 90 years. With its home insurance policies you’ll get cover for events like fire, theft, flood and storm damage and the option to add on extras for peace of mind like accidental damage, portable contents and pets. NRMA home insurance offers a lifetime guarantee on the workmanship of authorised repairs completed on your home, plus they’ll also arrange temporary accommodation for up to a year, should you not be able to live in it after an incident.

There are options to save money on your insurance including loyalty bonuses, bundling and flexible excess. Read the PDS to learn about all inclusions and exclusions if you’re considering them when it comes time to renew.  

With multiple award wins in the Mozo People’s Choice Awards over the last decade, this year NRMA was among the select few of Highly Trusted award winners. See below some of the products on offer from this award-winning home insurance company.

GIO logo

GIO People’s Choice Awards 2022

Most Recommended Excellent Claims Experience Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 claims%20 experience Outstanding%20 customer%20 satisfaction

GIO is a well-known Australian general insurance provider. In addition to providing home and contents insurance it also offers car, travel and life insurance. There are three home insurance options to choose from: combined home and contents insurance, home only insurance and contents only insurance. It also offers three levels of cover, so depending on your budget and home insurance needs you can choose one that best matches your needs. It offers multi policy discounts and has a 24/7 claims team. Refer to the product disclosure statement for the list of full features and exclusions.  

This year, GIO was a fan favourite with multiple awards for Outstanding Customer Satisfaction, Excellent Claims Experience and Most Recommended insurer. To see what GIO has to offer, see below.

RAA logo

RAA People’s Choice Awards 2022

Most Recommended Sign-Up Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Sign up%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

RAA has been providing quality motor, home and travel services to their members in South Australia and Broken Hill for over a century.

Whether you’re in the market for home, contents, or home and contents insurance combined, RAA’s aim is to get life back to normal as possible. The insurance company offers 10 % discounts for seniors and multiple policyholders (when you hold 3 or more policies, T&Cs apply).

This year, RAA took out an incredible 4 awards for the home insurance category and has been a consistent People’s Choice Award winner since 2013. To check out the policies RAA has to offer, see below.

RAC logo

RAC People’s Choice Awards 2022

Most Recommended Excellent Claims Experience Sign-Up Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 claims%20 experience Sign up%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

RAC was created by a bunch of motoring enthusiasts back in1905 and now has over one million members in WA. Whether you’re a homeowner, renter or landlord, having the right cover for your property is important. RAC offers online discounts, savings for multiple policies, a local claims team and other benefits that have made the company a standout to Western Australians.

RAC scooped an award in every category in this year’s home insurance breakdown. See below for some of the policy options available.

RACQ logo

RACQ People’s Choice Awards 2022

Most Recommended Excellent Claims Experience Highly Trusted Excellent Customer Service Outstanding Customer Satisfaction
Most%20 recommended Excellent%20 claims%20 experience Highly%20 trusted Excellent%20 customer%20 service Outstanding%20 customer%20 satisfaction

RACQ has proudly served Queenslanders for over 115 years. As a mutual organisation, RACQ is Queensland’s largest club with 1.7 million members. RACQ prides itself in offering those from the sunshine state, quality home insurance, whether you’re a homeowner, are paying rent or you are a landlord.

Winning back to back Mozo People’s Choice Awards since 2016, this year RACQ scored five awards in the home insurance category. See some of the policy options available from RACQ include:

Westpac logo

Westpac People’s Choice Awards 2022

Highly Trusted
Highly%20 trusted

While Westpac is better known for its banking products, it also offers a suite of insurance products, including home, building and contents insurance. Customers are impressed, rating it as one of the most trusted home insurance brands in this year’s Mozo People’s Choice Awards. Westpac’s standard policy includes cover for 12 events including fire, theft, storm, cyclones, flood and vandalism. There are a range of optional extras such as motor burnout, portable contents and accidental damage. You may be eligible for discounts as well if you apply online or bundle home and contents together (terms and conditions apply so be sure to read the PDS). 

Interested in seeing if Westpac would be a good choice for you, compare some of their policies below.

FAQs

How many home insurance providers were considered for the Mozo People’s Choice Awards?

There were 34 home insurance providers that competed for the awards in 2022:

  • 1300 Insurance
  • 1st for Women
  • AAMI
  • Allianz
  • ANZ
  • Apia
  • Australia Post
  • Australian Seniors Insurance Agency
  • Budget Direct
  • CGU
  • Coles
  • Comminsure
  • GIO
  • Guild Insurance
  • Honey
  • Huddle
  • ING
  • Kogan Insurance
  • NAB
  • NRMA
  • Qantas Insurance
  • QBE
  • RAA
  • RAC
  • RACQ
  • RACT
  • RACV
  • SGIC
  • SGIO
  • Suncorp Insurance
  • Virgin Money
  • Westpac
  • Woolworths
  • Youi
How did you determine the winners for each Home Insurance Award?

Over 2000 Australians were surveyed in the home insurance category. In each category, all providers who received at least 30 responses were eligible. The judges then ranked providers in order by average rating, and then determined an appropriate cut-off point to separate winners from the rest. More information can be found in our People’s Choice Awards methodology report.

Who offers the best home insurance in Australia?

This can be a tricky question to answer, as the best home insurance for each person depends on a range of factors and your budget. But if you're looking for somewhere to begin researching your options, our winners list is a great place to start, having been chosen by real Australians to determine those that they, as customers, loved most.

I work for one of the winning providers. How can we promote our award win?

Congrats to you! We have a range of promotional options available, please get in touch with our account management team.