We recently took our a car loan with our local toyota dealer. The turnaround was insanely quick. Our car arrived much quicker than anticipated and we approached a broker regarding a loan. The amount of documentation they required seemed excessive however we trusted our broker. I started to compile all of the required documents when the dealer reached out again. They matched the rate offered by the broker and had us approved same day. We decided to proceed with the dealer as they made the process incredibly smooth. The monthly fees seemed reasonable compared to other loans offered. This loan had $8 p/month fee whereas Macquarie was $15 per month. Ideally I would've liked a more flexible car loan however, we agreed to lock in a fixed price and put any additional money we had into our home loan instead.
It was easy to get finance via the dealer and the online access was easy to follow additional payments. I didn’t like the additional small fees for extra payments, as felt they were unnecessary. Loan paid out early and felt it was a fair fee and a quick and easy process.
Reply from Toyota Insurance
Hi Nadya,
Thank you for sharing this review and feedback. We’re glad to hear you had an efficient experience with us.
Kind regards,
Toyota Finance
The convenience of buying a new car and a finance product together is a time saver. You can negotiate an interest rate and the loan is very flexible for life's ups and downs.
They are big liars!!!!!!!! I bought a Camry from Ryde Toyota 4 years ago. I asked Rabi a few times that I don't want any big payment at the end under any name and he said "no big payment, you pay fixed amount for 4 years and that's it" now after 4 years they said you need to pay $8000, under "future guarantee value", at the time I asked what that means the finance guy said it means "we guarantee that your car will worth at least that much after 4 years" and when I talked to him he said "yes, that's happened to so many people at that time. we done that because it was no regulation and we could do and say anything we wanted to", so they even proud that they lied to so many people. the finance guy suggested that " if you have a problem complain hahaha" Do NOT trust them.
Told one thing by their staff on the phone then completely contradictory information by their online customer relations team. No apology or admittance that I was given the incorrect information, just continued assurance that they were right and I was wrong (for over a month!). The worst customer experience I have ever had.
I have dealt with this company for the past year and they have repeatedly ignored my emails, invoiced incorrect amount and also attempted zero assistance when I have asked for anything. They write invoices at the skill of a child first learning how to use a computer. Ignore emails for weeks then offer no means of solutions. Contacting them is just a repetitive circle of absolutely no help whatsoever. I registered a complaint that they ignored and just routed me back to the original person I was complaining about that refuses to provide me with any assistance. They request thousands of dollars with no form of receipt or acknowledgement of payment. I have seen scam companies operate better.
I’ve been with Toyota finance for 4 years and very pleased with the service. They have been understanding and accommodating in financial difficulties. Couldn’t be happier.
These bullies made no attempt to reach me via email or phone on their file for $112. They sent letters to my home address which was my old address five years ago, which I didn't receive. And then reported to a credit company. When asked about it they sent a blunt response. Please beware.
My second loan through them with no problems.
Untrustworthy. Never take a car loan with them, they are not compassionate and don’t give a damn if your financial situation changes. They will not budge an inch.
Great 0% finance deal on my last purchase.
Great facility with appropriate products.
I receive exceptional customer support from Toyota finance, could not be happier.
Have purchased 2 cars off Toyota needing finance, they are friendly, approachable, helpful, knowledgeable and above all professional.
Everything is good but it could be cheaper.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 7.29% would cost $36,387.95 including fees.
Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 6.24% would cost $35,880.27 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 6.57% would cost $35,528.12 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 8.49% would cost $37,420.08 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.
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