They were the best bank to deal with during COVID and very helpful.
Early exit fees are a disgrace and a ripoff. This bank only seems to be worried about recouping interest fees off me. In this trying time to pay off a car loan I am being slammed with early termination fees, account fees and administration fees. They will not remove any of the fees away because of interest they are losing and they have a COVID-19 deferred payment system in place, where you defer payments for 6 months but with added interest.
Service seems to break down with their Online Service Division: they were poor when communicating with me and they seemed to have no communication at all with their own local branches. I found dealing with them very frustrating.
I have been with CUA for quite a few years. They provide the best service for bank related affairs and most importantly, loans. They helped me buy my first house and their customer service is great. I will never leave CUA, it is the best bank ever.
Can't even get help from them for my car loan when I'm laid up with an injury and cant work.
ANZ have been really good to deal with over the years that I have been with them, really convenient and nice people to talk to. I don't like it that they open late 9.30 some days. 8 o'clock would be a good time, maybe every second day.
I have been with PC for many years. I was after a small car loan. Agent was determined to include my husband in the loan when it didn't relate to him. She was also determined to include expenses that my husband dealt with. Obviously they were not planning to give me the loan as they never rang back to see why I never completed the application. Would not recommend this institution.
Need a car loan? Don't do it with Latitude! You'll end up paying nearly twice the purchase amount of the vehicle and that's if you have decent credit.
Avoid at all costs! I crashed my car 3 weeks ago and they are yet to pay me anything. Their communication is terrible. They moved my car 3 times without telling me. Originally my car was at a panel beater and was 10 minutes from my house. I ended up having to drive 45mins in the opposite direction to pick up my personal possessions and take time off work because it had to be done between 9-3. No one actually spoke to me for over a week about my claim. Once they did they said I had to get letters from my loan company so they could pay it into the account (which i had already done so gave to them while still on the phone). After another week they then contacted me to say they didn't do it on time and now they needed a new letter and I needed to get another one. When i queried why this took them 5 working days to call me they lied and said they tried to called me on Sunday. It was literally a second earlier they said they don't work on the weekend. Communication is key guys and you did a shocking job! When people crash their cars they are stressed and Coles Car Insurance make the process worse. BE BETTER!
They entice you in with their low rates and then screw you over, charge you additional fees, say they've not received any contact from you and then charge you more fees. Disgusting.
Do not use this bank for a car loan if you or your company are in receipt of JobKeeper payments under Covid 19! Regardless if you are still working full time and receiving your normal pay.
Following up on my previous comments. The most arrogant company and employees I have ever come across, they have no understanding of what customer service is and they talk to you like they are your boss. Before you even consider this company for any loan just think twice. Unfortunately I do have a loan with them which I have to see out as I will always pay my debit but never again. Just try any other company except Liberty.
Before you apply with Liberty or even talk to them please try another provider. They are arrogant and can't be trusted. I am a current customer and I pay my loan but the way they treat their customers is so bad you won't believe. This is a warning for anyone who is trying to get a loan from them.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,377.58 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 5.19% would cost $34,730.13 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.50% would cost $34,632.09 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 6.79% would cost $35,729.09 including fees.
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