They entice you in with their low rates and then screw you over, charge you additional fees, say they've not received any contact from you and then charge you more fees. Disgusting.
Following up on my previous comments. The most arrogant company and employees I have ever come across, they have no understanding of what customer service is and they talk to you like they are your boss. Before you even consider this company for any loan just think twice. Unfortunately I do have a loan with them which I have to see out as I will always pay my debit but never again. Just try any other company except Liberty.
Before you apply with Liberty or even talk to them please try another provider. They are arrogant and can't be trusted. I am a current customer and I pay my loan but the way they treat their customers is so bad you won't believe. This is a warning for anyone who is trying to get a loan from them.
St George has been a reliable, easy to deal with bank. I would definitely go through them with my next car purchase.
I am a disabled pensioner. I applied for a car loan to downsize my car and to get better fuel economy. I applied for a fixed car loan and to put the car against the loan with no bad credit history. Westpac advertise they help people on a disability pension. I had a Westpac assistant Michael help do the application, the application came back and stated conditionally approved, Michael then gave myself a card stating "congrats on your up and coming new car" later that day I was asked by Westpac what my second income was? I was confused as I did not declare a second income. Westpac then rejected my application and would not help me with the loan. The loan repayment was $153 a fortnight over 7 years which was more than easy to repay, but Westpac stated I could not afford it. Westpac did not ask me about my budget or asked what I paid each fortnight. I was made out as a practical joke to Westpac. I am insulted and offended by the actions of Westpac.
Anyone can be having a hard time. Everyone has other things going on in their life. Being rude to a potential customer is just inexcusable. They offer a great product on paper, but they fail to realise that customer service is also a component of the product. They need to be more compassionate and understanding, instead of driving away future business with their condescension. Won't be dealing with them in the future.
Tried to apply for a $20,000 car loan. They made it incredibly difficult and kept wanting more and more information and validation. They kept asking about our HECS debt - never had one. Weren't willing to lend even though we have two properties with no mortgage and have never had an issue with credit or defaulting on any payment. The lower interest rate is not worth the amount of stress and the amount of time we have wasted over this application.
They are quick to respond to your queries. Their Ontrax App lets you upload your documents to keep track of progress and their online portal is easy to use once you're up and running. It's great to check progress and download statements to your required periods.
The whole refinance started with them telling me the monthly repayment would be 1080 multiply by 12 and divide by 52 which is $249. This was told by one of there CSTM. Now I signed up, and they paid settlements to old bank. Now guess How much I’m paying ? $1080 divide by 4 which is $270. They claimed they never said so. I requested them to listen to the record they recorded for quality and coaching purpose because I know they said so. They probably won’t. Is it some kind of trick to get more customers? I really want people to read this and relate. I hate when people makes me a fool. So here’s my review.
Can't recommend Bank Australia enough. I needed to refinance a loan due to a settlement. Applied one week ago and new loan was funded this morning. The lending consultant has been amazing - responsive, professional, informative, and really lovely to deal with. I can't recommend Bank Australia enough - when I applied for the original loan they were also amazing. I have never had to wait on hold, every person I've ever spoken to has been professional, courteous, and knowledgeable. This is before even considering the products, which as an old credit union, are no or low fee with great rates. It is also customer-owned, only lends to industries that that advance social and environmental causes, and does not lend to industries involved in firearms, tobacco, fossil fuels, or live animal exports. No brainer.
Their products are excellent value, but I find their mobile application sub par and under developed. Their credit options are simple and easy to understand, but the sacrifice is the bells and whistles that come with bigger banks.
These bullies made no attempt to reach me via email or phone on their file for $112. They sent letters to my home address which was my old address five years ago, which I didn't receive. And then reported to a credit company. When asked about it they sent a blunt response. Please beware.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.67% would cost $34,096.76 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,052.58 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.50% would cost $34,632.09 including fees.
Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 3.97% would cost $33,525.38 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.99% would cost $35,290.67 including fees.
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