Very difficult to deal with. Unreliable with debiting payments- they change dates randomly without notice. I am ahead on payments and yet they have taken extra payments randomly on more than one occasion- they admit to the mistakes but then don’t know how to fix it. This time they transferred me to 3 different people who all didn’t know. I felt they were just stalling hoping I would give up. Terrible service, looking forward to not using them in the future.More Pepper Money car loan customer reviews
Applied for a car loan, got it. The day I went to sign they advised me that they had made a mistake and my car was a couple of months out of their age limit, and I'd have to do a personal loan instead. I had already removed my plates ready for my trade in and arranged everything so I felt like I still had to go ahead. This is now costing me an extra $110 a fortnight and I am LIVID. I called them once to arrange a new direct debit date, and was told it was done but they didn't change it, so I was charged a fee for a failed direct debit and they repeatedly spam called me and emailed me being very rude. Absolute joke of a company- AVOID AVOID AVOID!!More RAC car loan customer reviews
Credit Union SA were fantastic, such great customer service and really efficient, I wouldn’t hesitate to use them again in the future.More Credit Union SA car loan customer reviews
Beware of extra charges and them calling and telling you something has changed about your payments randomly over and over a 24k loan cost us roughly 30k in the end.More Pepper Money car loan customer reviews
I financed a vehicle through Pepper Money. The amount borrowed included premiums for an extended warranty and insurance. I subsequently cancelled the warranty and insurance and received a refund of the premiums that were capitalised to the loan. The insurer would only pay the refund into my Pepper Money loan account. I had no say in this. This resulted in me repaying the loan four months early. Pepper Money charged me a $50 early repayment fee and a $150 fee to cover their costs incurred in renegotiating funding facilities and reinvesting any proceeds that resulted from the early termination. When taking out the loan the vendor encouraged me to repay the loan early!
I have had a great deal of experience with various lenders, and I must admit that Pepper were absolutely brilliant to deal with. They offered a competitive product, they provided a very high level of customer service and were very very fair to deal with from start to finish. No waiting on the phone on hold for hours, in my 5 years that I dealt with Pepper on the approximately dozen occasions I phoned them my call was answered within 5 minutes and I was off the phone and completely satisfied within 15 minutes! When Covid hit and many people immediately found themselves in difficult and somewhat uncertain times, Pepper offered their customers immediate support by halting repayments until a broader plan was able to implemented. There were no penalties or fees applied to the halt of payments, which I would normally expect be the case from other lenders. Pepper offered good old fashioned customer service - and for that I say Thank-you Pepper and I will most certainly be back when I next require finance!More Pepper Money car loan customer reviews
I have a declined application that I haven't applied for and now has giving me a strike against my name.More Latitude car loan customer reviews
Applied for a car loan and waited for their promise to have results within 7 working hours and it DIDN’T HAPPEN! Have to call them and have to tell all my circumstances and at the end being told that we can’t afford it coz we didn’t have previous loan of the certain amount! Never go to this institution as I’m afraid it will just ruin your credit history! So sad and so disappointing!
TIO car insurance is disappointing when living rural .They do not know their customers or geography. My claims is ongoing for 6 weeks with them not even making an attempt to send the car to a repairer. I am without a car out of pocket, and disheartened.More TIO car loan customer reviews
This was the simplest and easiest I have every gained a loan. They were professional, quick, and worked on the weekends! No one wants to default on loans. I think you have the right balance between information you need, and the ability to approve quickly. Amazing the fat and lazy banks that work 10am to 4pm would not work in an iron lung. Will never use a bank again.More Pepper Money car loan customer reviews
The most horrible customer service ever. Do not return calls, do not actually fix the problem. No relevant understanding of customers needs or wishes. Have a no compromising view. The worst company I have ever had to deal with. Beyond disappointed, with the time wasting, false assurances of decisions and call backs, not to mention the call on hold timeframe ( don't try this in your lunch break).More Pepper Money car loan customer reviews
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Repayment terms from 3 years to 5 years. Representative example: a 5 year $30,000 loan at 3.24% would cost $32,935.97 including fees.
Repayment terms from 1 year to 7 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,507.61 including fees.
Repayment terms from 3 years to 5 years. Representative example: a 5 year $30,000 loan at 5.09% would cost $34,442.49 including fees.
Repayment terms from 3 years to 7 years. Representative example: a 5 year $30,000 loan at 5.99% would cost $35,189.67 including fees.
Repayment terms from 3 years to 5 years. Representative example: a 5 year $30,000 loan at 6.59% would cost $35,695.00 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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