I financed a vehicle through Pepper Money. The amount borrowed included premiums for an extended warranty and insurance. I subsequently cancelled the warranty and insurance and received a refund of the premiums that were capitalised to the loan. The insurer would only pay the refund into my Pepper Money loan account. I had no say in this. This resulted in me repaying the loan four months early. Pepper Money charged me a $50 early repayment fee and a $150 fee to cover their costs incurred in renegotiating funding facilities and reinvesting any proceeds that resulted from the early termination. When taking out the loan the vendor encouraged me to repay the loan early!
I have had a great deal of experience with various lenders, and I must admit that Pepper were absolutely brilliant to deal with. They offered a competitive product, they provided a very high level of customer service and were very very fair to deal with from start to finish. No waiting on the phone on hold for hours, in my 5 years that I dealt with Pepper on the approximately dozen occasions I phoned them my call was answered within 5 minutes and I was off the phone and completely satisfied within 15 minutes! When Covid hit and many people immediately found themselves in difficult and somewhat uncertain times, Pepper offered their customers immediate support by halting repayments until a broader plan was able to implemented. There were no penalties or fees applied to the halt of payments, which I would normally expect be the case from other lenders. Pepper offered good old fashioned customer service - and for that I say Thank-you Pepper and I will most certainly be back when I next require finance!More Pepper Money car loan customer reviews
I have a declined application that I haven't applied for and now has giving me a strike against my name.More Latitude car loan customer reviews
Applied for a car loan and waited for their promise to have results within 7 working hours and it DIDN’T HAPPEN! Have to call them and have to tell all my circumstances and at the end being told that we can’t afford it coz we didn’t have previous loan of the certain amount! Never go to this institution as I’m afraid it will just ruin your credit history! So sad and so disappointing!
TIO car insurance is disappointing when living rural .They do not know their customers or geography. My claims is ongoing for 6 weeks with them not even making an attempt to send the car to a repairer. I am without a car out of pocket, and disheartened.More TIO car loan customer reviews
This was the simplest and easiest I have every gained a loan. They were professional, quick, and worked on the weekends! No one wants to default on loans. I think you have the right balance between information you need, and the ability to approve quickly. Amazing the fat and lazy banks that work 10am to 4pm would not work in an iron lung. Will never use a bank again.More Pepper Money car loan customer reviews
The most horrible customer service ever. Do not return calls, do not actually fix the problem. No relevant understanding of customers needs or wishes. Have a no compromising view. The worst company I have ever had to deal with. Beyond disappointed, with the time wasting, false assurances of decisions and call backs, not to mention the call on hold timeframe ( don't try this in your lunch break).More Pepper Money car loan customer reviews
The most unhelpful bunch I have ever come across with false statements about their own bank's (Westpac) inability to reflect a payment on their account the same day despite you sending it by NPP (Osko). After 5 attempts to get a statement showing a loan that was settled 3 days ago, I kept getting the same unhelpful response that I must wait at least another 2 days and then eventually after spending many hours on the phone had a rude supervisor tell me off. I will never deal with this institution again.
Tried to get a loan I already have refinanced, they use the audacity to tell me i can’t afford it - yet i am already paying a higher repayment than what RAC would offer me. Very unhappy, have since gone elsewhere and been approved for the refinancing. wasted my time for 2 weeks.More RAC car loan customer reviews
As someone who works in finance, I would hope that others would operate in the same manner as I would for my clients. Thought I would inquire about re financing a car loan through RAC, went through the application and gave all info only to be told that their policies don’t fit my current circumstance. That is all well and good, but that conclusion could have been drawn without leaving an inquiry on my credit file. The information given was enough to make a decision without damaging my credit file. I have 2 homes insured with RAC, 2 cars insured with RAC and I will be looking elsewhere for each of them as a result of this poorly handled loan application. Credit files should be the last thing to be touched on an application, it is a serious thing that can effect people’s livelihoods!More RAC car loan customer reviews
Excessive early repayment fees and $400 establishment fee. Early repayment fee just went up to $700 in the first and second year and $500 in subsequent years. Means you're paying $700 early repayment in the first 2 years of a 3 year loan! Shop around. There's better deals out there. I'll never use them again.More loans.com.au car loan customer reviews
Liberty are vampires who prey on vulnerable situations. Time and again they have screwed me over in the past three years of me paying a loan back (at 19% interest!) I was desperate yes, and I'll never make that mistake again. Liberty did nothing to help me when Covid saw me redundant (they LET me allow my loan to catch up to the date I had already paid in advance of). They then told another finance company I was unreliable because of this when I tried to re-finance out of the loan - causing them to reject by finance and impact to my credit rating (which I have been working on furiously to improve for years). To top it off, now that I have the funds to escape this loan (which by the way after paying around $10k off, is still nearly at the initial loan amount), they keep changing the payout fee (in fact it has gone UP in the space of a week, and within that week I actually had a loan repayment direct debited!). VAMPIRES that should be disgusted in themselves honestly, I hope that if you are in a bad financial situation you read my review and are wary of Liberty and spread the word - they will do everything they can to sabotage your chances of escape.
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Terms from 3 to 5 years. Representative example: a 5 year $30,000 loan at 4.99% would cost $34,359.97 including fees.
Terms from 3 to 7 years. Representative example: a 5 year $30,000 loan at 4.89% would cost $34,276.58 including fees.
Terms from 2 to 5 years. Representative example: a 3 year $10,000 loan at 5.95% would cost $11,538.74 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 4.69% would cost $33,888.17 including fees.
Terms from 1 to 7 years. Representative example: a 5 year $30,000 loan at 5.35% would cost $34,507.61 including fees.
WARNING: The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a personal loan. The comparison rates displayed are calculated based on a loan of $30,000 for a term of 5 years or a loan of $10,000 for a term of 3 years as indicated, based on monthly principal and interest repayments, on a secured basis for secured loans and an unsecured basis for unsecured loans. This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may inﬂuence the cost of the loan.
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