Australia's top rated banking providers in the 2023 Mozo People's Choice Awards
As the cost of living continues to rise it pays to know your banking provider has your back, which is why factors like trust and customer service should be top of mind.
That’s where the 2023 Mozo People’s Choice Awards come in. Now in their 14th year, these awards give everyday Australians the opportunity to rate their banking providers, for services ranging from home loans and bank accounts to Buy Now Pay Later and share trading.
The 2023 winners were based on results from a recent Ipsos survey commissioned by Mozo which recorded the attitudes of 3,949 Australians.
Unlike the Mozo Experts Choice Awards which draw on data analysis from our team of in-house experts, the People’s Choice Awards are determined solely by the votes of customers.
“People find it really useful to see what existing customers and users of a product say about that banking product, which is why many of us go to review websites before making a purchase decision,” Mozo Banking Expert, Peter Marshall said.
“The Mozo People’s Choice Awards are an opportunity to see what actual people think about their experiences with banking products and services beyond what is being advertised.”
Let’s take a look at some of 2023’s top rated banking providers.
Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted, Most Recommended
Eco-conscious Aussies may be happy to hear their green bank also ranked excellently on the customer service and satisfaction front, with Bank Australia taking home three People’s Choice Awards this year.
The customers have spoken and they say the assistance that Bank Australia provides over the phone, via email, online or face-to-face is top-notch.
Bank Australia’s feats don’t stop there, it recently claimed bragging rights to a 2023 Mozo Experts Choice Awards for its home loans.
Awards: Excellent Customer Service and Customer Satisfaction - Credit Cards
Already a multi-award winner, Bendigo Bank has repeated its success from 2022 by taking out two Mozo People’s Choice Awards this year. So it comes as no surprise that it picked a couple awards for 2023 and that Aussies said Bendigo Bank was one of the best.
Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Mobile Banking Experience, Internet Banking Experience and Most Recommended
ING is no stranger to standing out from the crowd and this year is no different, with the online bank sweeping up awards across five People’s Choice categories.
Among its accolades, ING took home an award for Outstanding Customer Satisfaction for the sixth year running. In this category, customers were asked about their top rated transaction accounts, which is often their main point of contact with their bank.
ING’s consecutive win may not come as much of a surprise, given how competitive the ING Orange Everyday bank account has been over the years. The ING Orange Everyday was even recognised in the 2023 Mozo Experts Choice Awards for being an Exceptional Everyday Account.
Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted, Mobile Banking Experience, Most Recommended
Up has dressed to impress this year, taking home a whopping five 2023 Mozo People's Choice Awards. The neobank not only won Australia's votes for trust and customer service, but it was also recognised for providing a top-notch bank account and mobile banking experience. It’s little wonder Up was one of only a few providers to receive a Most Recommended trophy from its customers this year.
This isn’t the Up’s first Mozo award either, with the neobank also catching the attention of our experts. The Up Everyday Account won a 2023 Mozo Experts Choice Award for Exceptional Everyday Account.
Awards: Outstanding Customer Satisfaction, Highly Trusted, and Most Recommended
Greater Bank took home a whopping three 2023 Mozo People’s Choice Awards. The bank was recognised by the Australian public for its trust and customer service. Plus, it even caught the attention of our experts for its home loan and in fact won a First Home Buyer Home Loan in the 2023 Mozo Experts Choice Awards.
Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted, and Most Recommended
This year Heritage Bank snagged four 2023 Mozo People’s Choice Awards as Aussies praised the bank for its great customer service, making it one of the most recommended and trusted banks of the Australian public.
Awards for International Money Transfers: Outstanding Customer Satisfaction, Value for Money, Transfer Experience, Transfer Speed and Most Recommended
There’s one international money transfer (IMT) provider that absolutely dominated in this year’s Mozo People’s Choice Awards: Wise.
The fintech won five IMT categories. Here’s a quick breakdown of what each award win means:
- Outstanding Customer Satisfaction: Customers thought Wise went above and beyond to meet their expectations.
- Value for Money: They rated Wise as giving them the best bang for their buck when sending money overseas.
- Transfer Experience: Customers believed Wise provided top-notch user experience when it comes to making a transfer and navigating their account.
- Transfer Speed: They thought transfers took place very quickly, confirming Wise’s claim that 90% of its transactions are processed within one business day while some of its transfers to Asian countries (Thailand, Pakistan, Sri Lanka and Japan) happen almost instantly.
- Most Recommended: Customers said they were likely to recommend Wise to their family and friends.
For a full list of winners in banking and other financial services that impressed customers this year, be sure to head on over to our 2023 Mozo People’s Choice Financial Services Awards page where you’ll also find a copy of the methodology report.