Australia's top rated banking providers in the 2022 Mozo People's Choice Awards

Woman looking at her banking app

As the cost of living continues to rise it pays to know your banking provider has your back, which is why factors like trust and customer service should be top of mind. 

That’s where the 2022 Mozo People’s Choice Awards come in. Now in their 13th year, these awards give everyday Australians the opportunity to rate their banking providers, for services ranging from home loans and bank accounts to Buy Now Pay Later and share trading.

The 2022 winners were based on results from a recent Ipsos survey commissioned by Mozo which recorded the attitudes of 3,923 Australians. 

Unlike the Mozo Experts Choice Awards which draw on data analysis from our team of in-house experts, the People’s Choice Awards are determined solely by the votes of customers.

“People find it really useful to see what existing customers and users of a product say about that banking product, which is why many of us go to review websites before making a purchase decision,” Mozo Banking Expert, Peter Marshall said. 

“The Mozo People’s Choice Awards are an opportunity to see what actual people think about their experiences with banking products and services beyond what is being advertised.”

Let’s take a look at some of 2022’s top rated banking providers.

hands reaching out picking the top rated banking providers

Bank Australia

Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted

Eco-conscious Aussies may be happy to hear their green bank also ranked excellently on the customer service and satisfaction front, with Bank Australia taking home three People’s Choice Awards this year. 

The customers have spoken and they say the assistance that Bank Australia provides over the phone, via email, online or face-to-face is top-notch. 

Bank Australia’s feats don’t stop there, it recently claimed bragging rights to a 2022 Mozo Experts Choice Awards for its home loans.

Bendigo Bank

Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Highly Trusted

Already a multi-award winner, Bendigo Bank has repeated its success from 2020 by taking out three Mozo People’s Choice Awards this year. So it comes with no surprise that it picked several awards for 2022 as Aussie told who they thought Bendigo Bank was one of the best.

ING

Awards: Outstanding Customer Satisfaction, Excellent Customer Service, Mobile Banking Experience and Most Recommended 

ING is no stranger to standing out from the crowd and this year is no different, with the online bank sweeping up awards across four People’s Choice categories.

Among its accolades, ING took home an award for Outstanding Customer Satisfaction for the fifth year running. In this category, customers were asked about their top rated transaction accounts, which is often their main point of contact with their bank. 

ING’s consecutive win may not come as much of a surprise, given how competitive the ING Orange Everyday bank account has stayed over the years. The ING Orange Everyday was even recognised in the 2022 Mozo Experts Choice Awards for being an Exceptional Everyday Account.

UP

Awards: Outstanding Customer Satisfaction, Highly Trusted, Mobile Banking Experience, Most Recommended

Up has dressed to impress this year, taking home a whopping four 2022 Mozo People's Choice Awards. The neobank not only won Australia's votes for trust and customer service, but it was also recognised for providing a top-notch bank account and mobile banking experience. It’s little wonder why Up was one of only a few providers to receive a Most Recommended trophy from its customers this year. 

This isn’t the Up’s first Mozo award either, with the neobank also catching the attention of our experts. The Up Everyday Account won a 2022 Mozo Experts Choice Award for Exceptional Everyday Account.

Wise

Awards for International Money Transfers: Outstanding Customer Satisfaction, Value for Money, Transfer Experience, Excellent Customer Service Transfer Speed and Most Recommended 

There’s one international money transfer (IMT) provider that absolutely dominated in this year’s Mozo People’s Choice Awards: Wise. 

The fintech won all six IMT categories. Here’s a quick breakdown of what each award win means:

  • Outstanding Customer Satisfaction: Customers thought Wise went above and beyond to meet their expectations. 
  • Value for Money: They rated Wise as giving them the best bang for their buck when sending money overseas. 
  • Transfer Experience: Customers believed Wise provided top-notch user experience when it comes to making a transfer and navigating their account.
  • Excellent Customer Service: Customers said that Wise offered high quality customer service whether by phone, email or online.
  • Transfer Speed: They thought transfers took place very quickly, confirming Wise’s claim that 90% of its transactions are processed within one business day while some of its transfers to Asian countries (Thailand, Pakistan, Sri Lanka and Japan) happen almost instantly.
  • Most Recommended: Customers said they were likely to recommend Wise to their family and friends.

For a full list of winners in banking and other financial services that impressed customers this year, be sure to head on over to our 2022 Mozo People’s Choice Financial Services Awards page where you’ll also find a copy of the methodology report.