Australians name their favourite insurers in the Mozo People’s Choice Awards 2024

Today, leading financial comparison site Mozo.com.au has revealed the nation’s favourite insurance brands, announcing them as the winners of the Mozo People’s Choice Awards for Insurance 2024.

“The Mozo People's Choice Awards champion the voices of consumers, and let Australians have their say about which providers are genuinely meeting their expectations” said AJ Duncanson, Mozo People’s Choice Awards judge.

A whopping 4,028 Aussies participated in the survey, sharing valuable insights about their attitudes and opinions on current insurance providers. Mozo experts meticulously analysed thousands of responses to find the top 10% as voted by the people.

“The awards were created to reward trusted providers offering outstanding customer satisfaction and an excellent claims experience across a number of different insurance products.”

“Each year, the Mozo People’s Choice Awards winners list shines a light on the Australian insurance industry, highlighting the pet, health, home, car and travel insurance brands that consumers love and trust the most,” Duncanson continued. 

From overall satisfaction to most recommended brands, to those insurance companies with the best claim experiences, participants rated dozens of insurance companies.

When analysing the results, Mozo experts found some insurance brands excelled, standing out from the competition and taking home multiple awards across categories.

Apia and RAA emerged as customer favourites in both car and home insurance categories, while Australia Post proved its popularity in travel insurance.

Coles and Pet Insurance Australia clinched multiple wins in the pet insurance category, and in the private health insurance space, CBHS and Teachers Health stole the spotlight with a flurry of award wins in multiple categories.

“As the winners were determined solely by the votes of customers, the awards truly represent the preferences of Australian consumers and highlight the brands Australians love and trust in 2024,” said Duncanson.

“Congratulations to all insurance providers awarded in the 15th annual Mozo People’s Choice Awards, and thanks to all the Australians who shared their valuable insights into which insurance providers are exceeding customer expectations in such a competitive market.”

Mozo People's Choice Awards (Insurance) 2024 

Car Insurance Winners

Outstanding Customer Satisfaction:

• Apia
• Commonwealth Bank
• RAA
• RAC
• RACQ
• Shannons

Excellent Claims Experience:

• ANZ
• Everyday Insurance from Woolworths
• RACQ
• Youi

Most Recommended:

• Apia
• RAA
• Shannons

Home Insurance Winners

Outstanding Customer Satisfaction:

• Apia
• RAA
• RAC
• RACQ
• RACV
• Youi

Excellent Claims Experience:

• RAA
• RAC
• RACQ
• Youi

Most Recommended:

• Apia
• RAA
• RAC
• RACV
• Youi

Pet Insurance Winners

Outstanding Customer Satisfaction:

• Coles

Excellent Claims Experience:

• Pet Insurance Australia
• RSPCA

Most Recommended:

• Coles
• Pet Insurance Australia

Travel Insurance Winners

Outstanding Customer Satisfaction:

• Australia Post
• InsureandGo

Excellent Claims Experience:

• Australia Post

Most Recommended:

• Australia Post
• Commonwealth Bank
• Medibank

Private Health Insurance Winners

Outstanding Customer Satisfaction:

• AAMI
• CBHS
• Teachers Health

Excellent Claims Experience:

• CBHS
• Teachers Health

Value for Money:

• AIA

Most Recommended:

• CBHS
• Teachers Health