Bendigo, ING and Amex among Australia’s favourites in 2020 Mozo People’s Choice Awards
For the 11th year running, Australians have rated their favourite banks and providers as part of the 2020 Mozo People’s Choice Awards.
Released today, the 2020 winners were based on the results of a recent Ipsos survey, commissioned by Mozo, which measured the thoughts and attitudes of 3,690 Australians on a host of different areas, including banking services.
Unlike the Mozo Experts Choice Awards which are judged by our team of in-house experts, the People’s Choice Awards are based solely on the thoughts of everyday Australians, with opinions sought on everything from customer service to levels of trust.
“Because the People’s Choice Awards are based on real opinions, they’re a great way to showcase what Australians actually think of their banks and financial institutions, free of any marketing or advertising spin,” said Mozo Banking Expert, Peter Marshall.
So without further ado, here are some of 2020’s standout winners for banking services.
Bendigo Bank
Awards: Customer Satisfaction - Bank Accounts, Customer Satisfaction - Credit Cards, Excellent Customer Service, Highly Trusted, Most Recommended and Outstanding Customer Satisfaction
Winners in six of the seven categories available, perennial People’s Choice favourite Bendigo Bank proved popular with Australians yet again in our 2020 awards.
While it’s hard to highlight just a single success, Bendigo were just one of two winners in the Customer Satisfaction - Bank Accounts category in which Australians were asked to assess how they felt about their transaction accounts (which are often their main point of contact with their bank).
Bendigo’s People’s Choice Awards add to a recent victory in the 2020 Mozo Experts Choice Banking Apps & Technology Awards for Excellent Banking App.
ING
Awards: Customer Satisfaction - Bank Accounts, Most Recommended, Outstanding Customer Satisfaction and Mobile Banking Experience
Online bank ING are no strangers to the Mozo People’s Choice Awards and they’ve certainly left an impression with Aussies again by taking out awards in four categories this year.
In addition to wins for customer satisfaction and mobile banking experience, ING were named winners in the Most Recommended category. This is where Aussies were asked how likely they would be to recommend a bank to a friend or colleague based on their own experience.
The People’s Choice Awards will only bolster ING’s trophy cabinet further, with the online bank having already picked up a host of 2020 Mozo Experts Choice Awards for its bank account and home loan products.
Bank Australia
Awards: Highly Trusted and Most Recommended
A multi-award winner in 2019, Bank Australia have backed up their success from last year by taking out two Mozo People’s Choice Awards in 2020.
Among its accolades, Bank Australia picked up an award in the Highly Trusted category where customers were asked to rate the ‘Trustworthiness of banks to treat you fairly and follow through on promises’.
Bank Australia’s has already had a very successful start to the year, having already been named a double 2020 Mozo Experts Choice Home Loan Award winner for best First Home Buyer Loan and Best Green Home Loan.
People’s Choice Credit Union
Awards: Most Recommended and Outstanding Customer Satisfaction
People’s Choice Credit Union (PCCU) has built on its success from last year by taking home two 2020 Mozo People’s Choice Awards.
In the Outstanding Customer Satisfaction category survey participants were asked to rate the ‘Overall Satisfaction with your experience with this bank’, with PCCU named as one of the most popular institutions in this area.
It’s not just everyday Australians that the customer-owned institution has impressed recently though, as PCCU has already picked up a 2020 Mozo Experts Choice Award for its business savings account.
American Express
Awards: Customer Satisfaction - Credit Cards
They may be a credit card giant, but that hasn’t stopped American Express from being named one of Australia’s favourites in the 2020 Mozo People’s Choice Awards.
For a second year running, Amex picked up an award in the Customer Satisfaction - Credit Cards category where survey respondents were asked to rate their overall satisfaction with their credit card.
In addition to its People’s Choice Award win, American Express has been crowned the Mozo Experts Choice Award Credit Card Provider of the Year for three consecutive years.
Bank of Queensland
Awards: Excellent Customer Service
Fresh off a host of wins for its savings accounts in the 2020 Mozo Experts Choice Savings Account Awards, the Bank of Queensland (BOQ) has been recognised once again, this time by the Australian public.
BOQ was named a 2020 Mozo People’s Choice Award winner in the Excellent Customer Service category in which survey respondents were asked to rate their bank’s customer service - whether it be online, via email, over the phone or face to face in a branch.
RELATED: Australia’s most trusted home insurance revealed in 2020 Mozo People’s Choice Awards
For a full rundown of the 2020 winners in banking services, as well as all the other award categories, make sure you head over to our dedicated 2020 Mozo People’s Choice Awards page where you’ll also be able to find a copy of the methodology report.
Bank accounts 2020
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Everyday Options Account
$0.00
Apple Pay, Google Wallet, PayID
0.01% p.a.
Enjoy 0% foreign currency conversion fees on Visa Debit card purchases. Plus make an eligible purchase using your linked Visa Debit card to earn cashback at participating merchants. $0 monthly account keeping fees & the option to open up to 9 sub-accounts. Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL 229882 Australian Credit Licence 229882). The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited) under licence and Suncorp Bank is not part of the Suncorp Group.
CompareCompareEveryday Options Account
Enjoy 0% foreign currency conversion fees on Visa Debit card purchases. Plus make an eligible purchase using your linked Visa Debit card to earn cashback at participating merchants. $0 monthly account keeping fees & the option to open up to 9 sub-accounts. Suncorp Bank (Norfina Limited ABN 66 010 831 722 AFSL 229882 Australian Credit Licence 229882). The SUNCORP brand and Sun Logo are used by Suncorp Bank (Norfina Limited) under licence and Suncorp Bank is not part of the Suncorp Group.
- account fee
- $0.00
- Payment Options
- Apple Pay, Google Wallet, PayID
- interest rate
- 0.01% p.a.
- ATM networks
- Suncorp
- What kind of card?
- Visa Debit
- Interest rate
- Balances from $0: 0.00% p.a.
Balances from $1: 0.01% p.a.
- Fee free transactions
- Unlimited free transactions from own-bank ATM, atmx ATM, Big 4 banks ATM, EFTPOS, counter withdrawals, counter deposits, phone and internet
Read reviews and learn more about Suncorp bank accounts
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Glide Account
$0.00
Apple Pay, Google Wallet, PayID, Samsung Pay, Garmin Pay
0% p.a.
Unlimited free internet transactions. Super fast transfers & use Apple Pay, Google Pay and Samsung Pay. No account keeping fees. Access Any Major Bank & MyState Bank ATM Fee-Free.
CompareCompareGlide Account
Unlimited free internet transactions. Super fast transfers & use Apple Pay, Google Pay and Samsung Pay. No account keeping fees. Access Any Major Bank & MyState Bank ATM Fee-Free.
- account fee
- $0.00
- Payment Options
- Apple Pay, Google Wallet, PayID, Samsung Pay, Garmin Pay
- interest rate
- 0% p.a.
- ATM networks
- MyState
- What kind of card?
- Visa Debit
- Interest rate
- Balances from $0: 0.00% p.a.
- Fee free transactions
- Unlimited free internet transactions.
Read reviews and learn more about MyState Bank bank accounts
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Mozo experts choice awards won:
- Exceptional Everyday Account - 2024
Orange Everyday
$0.00
Apple Pay, Google Wallet, PayID, PayTo
0% p.a.
The everyday bank account that could pay you for paying bills. Get 1% cashback on eligible utility bills (up to $100), $0 ING international transaction fees, and up to 5 rebated ATM withdrawals a month here or overseas (T&Cs apply) and no monthly fees to pay. Mozo Experts Choice Awards Everyday & Savings Bank of the Year winner for 2024.^
CompareCompareOrange Everyday
The everyday bank account that could pay you for paying bills. Get 1% cashback on eligible utility bills (up to $100), $0 ING international transaction fees, and up to 5 rebated ATM withdrawals a month here or overseas (T&Cs apply) and no monthly fees to pay. Mozo Experts Choice Awards Everyday & Savings Bank of the Year winner for 2024.^
- account fee
- $0.00
- Payment Options
- Apple Pay, Google Wallet, PayID, PayTo
- interest rate
- 0% p.a.
- ATM networks
- None
- What kind of card?
- Visa Debit
- Interest rate
- Balances from $0: 0.00% p.a.
- Fee free transactions
- Access 1% cashback on eligible utility bill payments (up to $100 per financial year), rebates on ATM fees for the first 5 fee incurring withdrawals (domestic). When you deposit at least $1,000 from an external bank account and make at least 5 card purchases using your ING debit card each month.
Read reviews and learn more about ING bank accounts
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Everyday Global Account
$0.00
Apple Pay, Google Wallet
0% p.a.
Enjoy $0 monthly account fees and international fees, with no minimum deposit or balance requirements. Buy, hold and spend in 10 currencies (AUD included) and earn 2% cashback for purchases under $100 (T&C’s apply). Mozo's Experts Choice 2024 winner for Exceptional Everyday Account.^
CompareCompareEveryday Global Account
Enjoy $0 monthly account fees and international fees, with no minimum deposit or balance requirements. Buy, hold and spend in 10 currencies (AUD included) and earn 2% cashback for purchases under $100 (T&C’s apply). Mozo's Experts Choice 2024 winner for Exceptional Everyday Account.^
- account fee
- $0.00
- Payment Options
- Apple Pay, Google Wallet
- interest rate
- 0% p.a.
- ATM networks
- HSBC
- What kind of card?
- Visa Debit
- Interest rate
- Balances from $0: 0.00% p.a.
- Fee free transactions
- Unlimited free transactions from HSBC ATMs, EFTPOS, phone, internet, BPAY and direct debits
Read reviews and learn more about HSBC bank accounts
Your selected bank accounts
Your selected bank accounts
Your selected bank accounts
Your selected bank accounts
^See information about the Mozo Experts Choice Bank Account Awards
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