Mozo’s People’s Choice Awards reveal what Aussies really think about their banks

By Ceyda Erem ·

The Mozo office is buzzing with the news: we’ve just announced the winners of our 2018 People’s Choice Awards.

If you didn’t know, these awards are a little different than our Experts Choice Awards, because the winners are picked by everyday Aussies.

In May 2018, a total of 3,693 Aussies were asked to rate up to two banking providers and up to one of the other categories on a number of factors, like customer service, staff friendliness and trustworthiness.

In total, we received 5,166 ratings of banking providers, 3,076 of car insurers, 2,790 of home insurers and 3,321 of electricity providers.

“The People’s Choice Awards really give us an insight into how Aussies feel about their providers,” said Mozo Product Data Manager, Peter Marshall.

“What we found is that Aussies are more comfortable to go with smaller banks, insurers and energy retailers, which goes to show that these providers are really taking the time to understand the needs of their customers, and that customers are noticing the difference."    

RELATED: Australians embracing BPAY as mobile banking continues to surge

Awards were given to the top tier of providers based on their average rating. In banking, the top five providers were awarded, with an additional award given to the Big Bank with the highest rating.

Only the top three energy retailers and insurance providers received awards in each category, but because many insurance providers only operate in specific states or have niche markets, we also awarded a best-rated insurer who had a broad market coverage.

Not sure where to start? We’ve hand-picked a few great products on offer from People’s Choice winners for you to take a look at.

People’s Choice Awards Winners


Bendigo Bank - Bendigo Bank regularly sweeps the floor in our People’s Choice Awards, and this year was no different, winning across all 7 categories.

Check out: Bendigo Bank Variable Rate Residential Special Offer home loan

CUA - CUA was another multi-award winner this year, taking out Excellent Customer Service, Highly Trusted and Staff Friendliness gongs.

Check out: CUA Discount Unsecured Personal Loan

American Express - Taking out awards in the Highly Trusted, Customer Service and Customer Satisfaction in Credit Cards categories, it’s safe to say AMEX is a favourite among Aussie plastic users.

Check out: American Express Qantas Ultimate Card


Powershop - With wins across 4 award categories including Outstanding Customer Satisfaction and Environmental Awareness, Powershop is an energy retailer passionate about renewable energy and helping Aussies save on their bills.

Check out: Powershop

Momentum Energy - Delivering great electricity and gas rates to Victorians Momentum Energy is, the proud owner of 3 Mozo People’s Choice Awards, including for Environmental Awareness and Clearest Power Bills.

Check out: Momentum Energy


Budget Direct - Taking out Mozo People’s Choice Awards for both car insurance and home insurance including Most Recommended, Budget Direct is a favourite for Aussies looking for insurance cover.

Check out: Budget Direct Comprehensive Car Insurance

And if you’d to learn more about our People’s Choice Winners, you can check out our methodology report before heading over to see the full list of winners.

Ceyda Erem
Money writer

Ceyda Erem is Mozo’s authority on Energy, as well as having broader expertise as a personal finance writer. She loves to put her researching and writing talents into stories that help our readers to make more informed financial choices, whether that’s about finding the best energy deal or writing about the latest sneaky bank tricks. Ceyda has a Bachelor of Arts (major in writing) from Macquarie University.