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Reserve Bank’s survey on bank fees
Friday 19 June 2015
The Reserve Bank conducts an annual survey on bank fees. The results of the latest survey suggest that banks’ fee income from both households as well as businesses rose moderately in 2014, mainly as a result of balance sheet growth, rather than increases in fees on loans or deposits.
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Australian bank customers fastest adopters of mobile banking in the world
Monday 15 June 2015
According to a new survey by consultancy, Bain & Company, Australian bank customers are among the fastest adopters of mobile banking globally. The research reveals that 38% of Australian customers' interactions with their bank happened using a smartphone or tablet in 2014, up from 22% the year before.
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Overall consumer satisfaction for personal banking high, but high-value customers less satisfied
Friday 05 June 2015
Australia’s banking customers report high overall satisfaction levels, reflecting a positive trend as the low interest rate environment continues. According to Roy Morgan Research, even while the satisfaction level of personal banking customers dipped marginally by 0.1% point to 82.8% in April from March, it’s just a little under the 20-year high of 82.9%.
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Westpac allows you to bank on the go with Apple Watch
Friday 24 April 2015
With the Apple Watch hitting stores today, a great range of apps have been launched to allow Aussies to do everything from book a taxi to check into a hotel with the touch of their wrist.
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Online privacy awareness for Aussies as important as ever
Monday 30 March 2015
In the lead up to Privacy Awareness Week from 3-9 May, the National Association for Information Destruction Australia and New Zealand is aiming to educate Aussies on the importance of protecting their personal information.
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Roy Morgan SMS poll finds Mike Baird to take the lead
Friday 27 March 2015
If you live in NSW, you’ve probably seen the ad campaigns run by Mike Baird and Luke Foley, turning the electoral debate into an electricity showdown.
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Best bank accounts for the world's biggest celebs
Wednesday 18 March 2015
With private islands, luxury yachts and super fast jets, being a celeb is tough (what are we kidding, it’s awesome!). But have you ever wondered where these stars would stash their cash if they were just like us?
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A Cashless Australia by 2025?
Thursday 05 March 2015
The rise of electronic currency will lead to the phasing out of physical cash in Australia within the next decade, if predictions by a professor from the Australian National University are to be believed.
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Westpac consolidates big four lead with highest ever customer satisfaction score
Monday 02 March 2015
Westpac has been awarded the highest ever consumer customer satisfaction score out of the big four by the Roy Morgan Research for Main Financial Institution (MFI) since tracking commenced in 1996. In January, Westpac’s customer satisfaction was 84.1% - 0.7% above its nearest major bank rival.
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Westpac announces fingerprint technology for new online banking system
Tuesday 16 December 2014
Westpac customers will be able to use their fingerprint to securely sign into the bank’s new mobile app, Westpac Live.
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