An energy retailer should be three things: honest, helpful and maybe most of all, come highly recommended.
And according to the 2019 Mozo People’s Choice Awards, Alinta Energy ticks all three boxes for its customers.
The electricity and gas retailer has just received three Mozo People’s Choice Awards in the Highly Recommended, Highly Trusted and Excellent Customer Service categories, which according to Mozo Data Services Director, AJ Duncanson was no easy task.
“For this year’s Mozo People’s Choice Awards, we received over 3,000 responses among 32 electricity retailers, and for Alinta Energy to take home three awards across five categories, it goes to show they’re a retailer Australians believe are worth considering,” he said.
About Alinta Energy
Originally starting as a gas retailer in Western Australia in 1995, Alinta Energy now supplies natural gas, electricity and solar energy to over 1 million homes and businesses across Australia.
Their mission is to make energy affordable and easy to understand. And with over 20 years of experience in the industry, it appears that their extensive knowledge and customer focus has played well with customers.
“Our customers told us they wanted more affordable energy and that’s what we continue to
deliver. It’s also why we’re the fastest growing energy retailer in the country. It’s great to be
recognised by customers through these Mozo Awards, and of course a big thanks goes to our
customers for choosing us,” said Jim Galvin, Alinta Energy’s Executive Director of Retail
And aside from supplying thousands of Aussie homes and business with affordable electricity, Alinta Energy also works within the community, sponsoring and investing in organisations and charities that align with their values.
How Aussies pick their favourite providers
To select the winners for the Mozo People’s Choice Awards, Mozo commissioned a survey by IPSOS, which asked 3,690 Aussies to rank their energy provider on a scale of 1 to 10 on a number of factors, which included customer satisfaction, clarity of power bills and trust. Our team then collated the results to find the winning energy providers.
Respondents were also asked the do the same to the banking, home and car insurance providers they use, as well as a range of everyday household providers, such as supermarkets and online food delivery services.
If you’d like to find out our which other electricity providers took out a Mozo People’s Choice Award, head on over to our full winners list.