Australia’s Best Awards 2018

Congratulations to the Australia’s Best Mozo Experts Choice Award winners for 2018.

These awards are announced once a year, to recognise banking providers who consistently rank among the best. We salute those providers who have enjoyed success in the Mozo Experts Choice Awards over the past 12 months and who consistently provide great value products across a wide range of categories.

Experts choice awards hero 2018

What are the Mozo Experts Choice Awards?

Now in their fifth year, the Mozo Experts Choice Awards provide a platform to highlight products in the marketplace that offer great value to Australians.

Providers don’t pay to be in the running and we don’t play favourites. Our Judges base their decision on hard-nosed calculations of value, using Mozo’s extensive product database and research capacity.

To find Australia’s Best for 2018, we’ve gone back over all the banking awards we judged over the last year and identified which providers are featured most often in our list of best value products. For details on how we crunched the numbers and determined the winners, see our methodology report.

Here are this year’s winners, and just a small selection of their products.

Australia’s Best Bank


Over the last 12 months, ME were the most successful bank in the Mozo Experts Choice Awards, picking up product awards for best value in home loans, credit cards, savings accounts and term deposits. Looking across all products, we found that they had the widest range of highly-ranked products of any bank. This is the second time ME has been named Australia’s Best Bank, having previously won this award in 2016.

Australia’s Best Customer Owned Banking

Newcastle Permanent

With competitive home loans, savings accounts, personal loans, credit cards and savings accounts, Newcastle Permanent scored the coveted title of the Australia’s Best Customer Owned Banking provider. This will look great on the shelf next to their Mozo Experts Choice Home Lender of the Year Award.

Australia’s Best Small Bank

Qudos Bank

Customer-owned Qudos Bank has an excellent range of great value home loans, as well as ranking well among other product areas over the past 12 months. They outranked every other small bank as well as almost all of the larger ones, proving that bigger isn’t always better.

Credit cards

Savings accounts

Term deposits

Australia’s Best Credit Union


CUA has taken out the honours of Australia’s Best Credit Union for 2018. Over the last 12 months it won Mozo Experts Choice Awards for a range of personal banking products including home loans, savings accounts and personal loans. They are Australia’s largest credit union, and now also officially the best.

Australia’s Best Major Bank


Westpac was the best of the four major banks at offering low fees and competitive rates across the widest range of personal banking products, with their best results among deposit accounts and credit cards.

Savings accounts

Australia’s Best Mobile Banking: Commonwealth Bank

Commonwealth Bank

Australians are increasingly turning to our mobile devices to conduct our day-to-day banking and from a field of 70 mobile banking apps, the Commonwealth Bank ranked the best mobile banking experience according to our money experts. Offering more functionality than any other, and a well-rated layout and design, the CommBank app is the best choice for people who experience their daily banking on the move. To be able to use it, you might consider some of the following products.

Bank accounts

Savings accounts

Credit cards


    What are the judging criteria?

    What was the criteria for the mobile banking award?

    Where does Mozo get all the interest rates and fees and product details from?

    Do banks pay to be in the running?

    Who are Mozo’s product experts?

    I work for a financial provider, how do we promote our award win?