Australia’s most highly trusted home and car insurance companies revealed

Remy Taylor

Thursday 23 May 2019

It’s our pleasure to announce we’ve tracked down Australia’s most highly trusted home and car insurers in the 10th annual Mozo People’s Choice Awards, with Youi, NRMA and APIA among the list of winners.

Australia’s most highly trusted home and car insurance companies revealed

If you aren’t up to speed with the annual Mozo People’s Choice Awards, they’re a bit different to our Mozo Experts Choice Awards, as winners are picked by everyday Aussies through a national survey.

This year we surveyed 3,690 customer’s attitudes towards 53 different home insurance companies and 48 car insurance companies they use, including how they felt the insurers customer service, the claims process, whether they’d recommend the insurer and crucially, how much they trust them.

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“When things don’t go to plan, Aussie car and homeowners want to know they can count on their insurer and many rely on word of mouth, or the opinion of those around them to decide which insurer will treat them well. , ”said Mozo Data Services Director, AJ Duncanson.

“The Mozo People’s Choice Awards shines a light on those insurers which thousands of customers have recommended, based on things like friendly staff, a clear claims process and just a good overall experience with the company.”

Not only did the 7 home insurers and 6 car insurers earn the confidence of a large number of the thousands of Aussies surveyed, but most also walked away with a heap of other squeaky clean awards.

“As each of the insurers won in a number of other awards, like Excellent Claims Experience, Outstanding Customer Satisfaction and Excellent Customer Service, it’s not surprising that all these factors combined could have led them to the vote for Highly Trusted,” said Duncanson.

So on that note, we thought we’d shine a light on the insurers voted most trusted and friendly in the 2019 Mozo People’s Choice Awards by Aussies themselves.

Mozo People’s Choice Award Highly Trusted home insurance winners:

Youi

With more than a decade worth of insurance experience, Youi offer home and car insurance policies tailored to your individual needs and can be accessed through their convenient online website. And when you contact Youi for help, you’re talking to a real person, so it’s no surprise they also scooped up a bunch more awards for being the nice guy in town.  

Also won for:
Home insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Excellent Claims Experience
  • Most Recommended
Car insurance
  • Excellent Customer Service
  • Excellent Claims Experience
  • Most Recommended

APIA

As one of Australia’s leading insurers providing great insurance products and also real personal customer service to over 50s, APIA has expanded to over 700,000 customers across Australia. It’s no mean feat to keep a smile on all those faces for over 25 years, plus walk away with a People’s Choice Highly Trusted award in both home and car insurance!

Also won for: 

Home insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Excellent Claims Experience

Car insurance 

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Excellent Claims Experience

NRMA

Chances are you know the NRMA for their helping hand (or spanner) when it comes to broken down cars, but you might not know they also cover for a wide range of other services, including home insurance. Their quality policies saw them voted one of the most Highly Trusted in the People’s Choice Awards along with a stack of other accolades

Also won for:

Home insurance

  • Outstanding Customer Satisfaction
  • Excellent Claims Experience
  • Most Recommended

RAC

With over 100 years under their belt, the Royal Automobile Club of WA (RAC) has provided Western Australia with a range of quality car and home insurance services and with a local Australian claims team over the phone and in branch, there’s no doubt they earned their place in the Highly Trusted Mozo People’s Choice Awards list.

Also won for: 

Home insurance 

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Excellent Claims Experience
  • Most Recommended
Car insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Excellent Claims Experience
  • Most Recommended

RACQ

Founded in 1905, and with over 1.7 million members, the Royal Automobile Club of Queensland (RACQ) has done its part to build trust within the community. How? By being there whenever RACQ customers need them, with a 24/7 customer service and an extensive branch network for all their insurance needs.

Also won for:

Home insurance

  • Most Recommended

RACT

As one of the most well known insurers in Tasmania RACV, has really won over its customers with great customer service. RACT’s local branches and call centres allow customers to make a claim 24 hours a day, 7 days a week. No wonder it bagged a Highly Trusted win in People’s Choice Awards, plus more...

Also won for:
Home insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service

Car insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service

RACV

People’s Choice Highly Trusted Home Insurance awarded winner RACV, formed in 1903 and began the journey with its customers now rich in history. Today, they offer insurance policies to suit all sorts of needs, but even more so, are committed to returning value to their members.

RAA

With a long history and a wide range of insurance policies to protect your car and beyond, RAA has had South Australian and Broken Hill residents’ backs since 1903. They’ve earned a respect among Aussies by collecting a People’s Choice Highly Trusted Car insurance award. But that’s not all...

Also won for:

Car insurance 

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Most Recommended

Shannons

One of the leading vintage, classic or sporting car insurers, Shannons tailors its products to the needs of motoring enthusiasts. Offering a large range of benefits and discounts to eligible customers, it’s no surprise Aussie car lovers trust Shannons with their wheels.

Also won for: 

Car insurance

  • Outstanding Customer Satisfaction
  • Excellent Customer Service
  • Most Recommended

QBE

Let’s just say it isn’t QBE’s first rodeo. Since 1886, it’s expanded into one of the world's top 20 general insurance and reinsurance companies. And by meeting customers’ needs and developing competitive, quality insurance, it’s carved out a spot as a household name for insurance.

Also won for:

  • Home insurance
  • Outstanding Customer Satisfaction

Check out the full list of winners at our Mozo People’s Choice Awards page.

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