These are the top 10 banks with the highest customer satisfaction for home loans, says Roy Morgan

By Ceyda Erem · · 2 min read
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These days, a home loan needs to have more than just a hot rate to win the heart’s of customers, the lender also needs to deliver a positive experience. 

And according to new Roy Morgan research, there are ten banks that are doing just that.

A new survey of 50,000 Aussies found that ME Bank has the highest customer service satisfaction rating at 91.4% among home loan customers, followed by ING (89.3%) and Bendigo Bank (83.3%). 

Other lenders who made the top ten were: 

“Not that long ago it would have been difficult to believe that online lending institutions would be able to compete with, let alone beat, traditional lenders – which had branches situated all over the country - but that is exactly what’s happened,” said Roy Morgan CEO, Michele Levine. 

Levine went on to say that the survey results could be a result of the growing number of Aussies taking their banking online.

“As people’s lives continue to shift online there is growing acceptance of not being able to visit a bricks-and-mortar branch, and therefore decreasing dissatisfaction associated with that,” she said. 

ING, Bendigo Bank and CommBank are no strangers to being the crowd favourite though, as all three lenders took out at least one 2019 Mozo People’s Choice Award.

In fact, Bendigo Bank swept the board with a whopping seven 2019 Mozo People’s Choice Awards. 

ING took home four awards, while major bank, CommBank, received a 2019 Mozo People’s Choice Awards for Best Mobile Banking Experience. 
So find out for yourself what makes these lenders a winner in the eyes Aussies across the country by heading on over to our 2019 Mozo People’s Choice Award winners page. 

Or if you’d like to check out today’s home loan deals, get started with the table below.

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Last updated 11 September 2024 Important disclosures and comparison rate warning*

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    Get online approval from the award-winning Bendigo Bank Express Home Loan. Multiple offset accounts and redraw available. 100% offset on variable rate loans and partial offset on fixed rate. Flexible repayment options. New home loans only.

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* WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

** Initial monthly repayment figures are estimates only, based on the advertised rate. You can change the loan amount and term in the input boxes at the top of this table. Rates, fees and charges and therefore the total cost of the loan may vary depending on your loan amount, loan term, and credit history. Actual repayments will depend on your individual circumstances and interest rate changes.

^See information about the Mozo Experts Choice Home Loan Awards

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