Shannons in the driving seat for customer satisfaction

Aussie motoring enthusiasts insuring their wheels with Shannons are more satisfied than others, according to Roy Morgan’s recent customer satisfaction survey across the car insurance industry.

The specialist insurer scored a lofty 92.6% in terms of customer satisfaction, registering a 2.6% increase compared to this time last year in spite of the overall trend being one of decline.

According to the survey results, the average customer satisfaction level across the industry was 82.3% with APIA, NRMA and AAMI, all delivering above average experiences for their drivers.

RELATED: Why aren’t Aussies comparing insurance companies at renewal time?

Roy Morgan Industry Communications Director, Norman Morris said that while satisfaction was not the be-all and end-all for customers, it certainly made them think about switching providers at renewal time.

“The risk associated with having below average satisfaction is that it has the potential to discourage renewal and new clients. The link between satisfaction and likely renewal levels has been shown to be very positive,” he said.

Morris says that Shannons’ recent success means that Aussies who opt for a specialist insurer generally get what they expect and are satisfied with their coverage.

“There are also potentially reasons associated with improving satisfaction that involve a tighter focus on the needs of particular segments. For example, we have seen that Shannons with a clear focus on car enthusiasts and APIA aiming at the older market, both rank very high when it comes to customer satisfaction.”

RELATED: Price check your car insurance, NSW Premier Gladys Berejiklian

The survey went on to reveal that policyholders who said they were “extremely likely” to renew their current car insurance policies also reported an average customer satisfaction level of 93.1%.

But those who were “fairly likely” to renew reported just a 63.2% level of satisfaction - meaning if you’re even slightly unhappy with your car insurance policy, you’ll probably be looking elsewhere to cover your precious set of wheels.

If this sounds like you, you can head to Mozo’s Experts Choice Awards hub for a range of products and policies that either deliver outstanding value or quality car insurance or check out a few of the more popular products in the market below.

Comprehensive car insurance policies - rates updated daily

Search promoted car insurance below. Advertiser disclosure. Important information on terms, conditions and sub-limits.
  • Gold Comprehensive Car Insurance

    Get award winning Car Insurance. Save 15% ^ on your first year’s premium when you purchase a new policy online. Budget Direct offers tailor-made cover, new-for-old replacement, 24/7 claims, a highly-rated claims service, and get a hire car following a theft.

    Monthly premiums
    Calendar icon
    Yes Costs Extra
    Choice of repairer
    tools icon
    Optional Extra
    Choice of excess
    coins icon
    $500 - $1,850
    Agreed or market value
    Car coin icon
    Agreed Or Market

    Available discounts

    • Online Discount Up To 15%
    Details
  • Comprehensive Car Insurance

    Enjoy flexible car insurance with ahm. Whether you’re driving thousands of kms, or just a few, ahm has cover that could suit. Set up a policy in just minutes. Enjoy adjustable excess options to suit different budgets. Get 24/7 emergency help when you need it.

    Monthly premiums
    Calendar icon
    Yes
    Choice of repairer
    tools icon
    No
    Choice of excess
    coins icon
    $500 - $5,000
    Agreed or market value
    Car coin icon
    Agreed Or Market

    Available discounts

    • Pay As You Drive Cover With Pricing Tiers Available For Limited Kms.
    • Get Free Roadside Assistance For 12 Months When You Sign Up By 30 June. T&Cs Apply.
    Details
  • Comprehensive Car Insurance

    Stella have created a more intuitive experience and offer a product that’s been designed with women in mind; offering premium benefits, and optional extras and rewards for being a safe driver. Stella are backed by QBE. Purchase a new comprehensive car insurance policy from Stella by 31st July 2022 and receive a $100 EGift Card. To redeem enter STELLA100 at checkout. T&Cs apply.

    Monthly premiums
    Calendar icon
    Yes Costs Extra
    Choice of repairer
    tools icon
    No
    Choice of excess
    coins icon
    $800 - $2,000
    Agreed or market value
    Car coin icon
    Agreed

    Available discounts

    • No Claim Discount
    Details
  • Price Saver Comprehensive

    Save 15% on your first year’s premium when you buy online with Virgin Car Insurance. Earn up to 10,000 Velocity Points when you buy a new eligible Car Insurance policy by 4 July 2022. Manage your policy online 24/7.

    Monthly premiums
    Calendar icon
    Yes Costs Extra
    Choice of repairer
    tools icon
    Optional Extra
    Choice of excess
    coins icon
    $500 - $1,850
    Agreed or market value
    Car coin icon
    Agreed Or Market

    Available discounts

    • No Claim Discount
    • Online Discount 15% Discount On First Year’s Premium
    • Restricted Drivers Discount Available
    Details
  • Comprehensive Car Insurance

    When change happens to you, like a new or used car, think Youi - a car insurer that’s all about you and where your life’s at right now. Start a quote with Youi today to see what you could save. Mozo People’s Choice Most Recommended Car Insurance award winner in 2021^.

    Monthly premiums
    Calendar icon
    Yes Costs Extra
    Choice of repairer
    tools icon
    Optional Extra
    Choice of excess
    coins icon
    $400 - $2,500
    Agreed or market value
    Car coin icon
    Agreed Or Market

    Available discounts

    • 20% Discount On Contents Insurance If Youi Car Insurance Also Held
    Details

* Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement and the Target Market Determination on the provider's website for further information before making any decisions about an insurance product.

^See information about the Mozo Experts Choice Car Insurance Awards