Bankwest home loan reviews

Bankwest
Bankwest's overall rating for home loans

(as rated by the Mozo community)

7.7 / 10

based on 315 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Bankwest

Recent Bankwest home loan reviews

Bankwest

Bankwest home loan review

Overall rating   3 / 10

Watch out for rate increases with this lender!

When we first switched our home loan to Bankwest a couple of years ago, the interest rate they offered us was extremely competitive. However on reviewing our rate against the market earlier this year I was disappointed to find that our Bankwest...

Full review

When we first switched our home loan to Bankwest a couple of years ago, the interest rate they offered us was extremely competitive. However on reviewing our rate against the market earlier this year I was disappointed to find that our Bankwest loan had suddenly become very uncompetitive. Turns out they had not passed through full RBA rate cuts on a couple of occasions, and had also increased our rate by small amounts here and there. We ended up refinancing with another lender to reduce our rate. The final kicker was that one week before our new loan refinance went through we received a letter from Bankwest stating that our interest rate was increasing again! I would be very hesitant to recommend Bankwest after this experience.

    Price   2 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Michael (NSW), reviewed about 1 month ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   1 / 10

Unhappy customer

I haven't been happy with either the interest rate or customer service from this bank.

Full review

I haven't been happy with either the interest rate or customer service from this bank.

    Price   0 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Liz (WA), reviewed 6 months ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   9 / 10

Brilliant provider

Great bank. I've been banking with Bankwest for over 25 years and am a very satisfied customer.

Full review

Great bank. I've been banking with Bankwest for over 25 years and am a very satisfied customer.

    Price   8 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Matthew (WA), reviewed 11 months ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   7 / 10

Competitive products and great customer service

We use a broker for almost all dealings with our bank so we never have any problems.

Full review

We use a broker for almost all dealings with our bank so we never have any problems.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Sonja (WA), reviewed 11 months ago

Bankwest

Bankwest home loan review

Overall rating   7 / 10

Fair rates and great customer service

They have fair rates and great service. There could be more ATMs around. Sometimes we go into the branch and ask for them to increase our payment amount or request something similar, but this can take a few visits for them to do.

Full review

They have fair rates and great service. There could be more ATMs around. Sometimes we go into the branch and ask for them to increase our payment amount or request something similar, but this can take a few visits for them to do.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   5 / 10

    Trust   7 / 10

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Amanda (NSW), reviewed about 1 year ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   8 / 10

Great customer service

A great home loan from a bank that has amazing customer service. When dealing with this much money, customer service is the most important aspect of a bank's services in my opinion.

Full review

A great home loan from a bank that has amazing customer service. When dealing with this much money, customer service is the most important aspect of a bank's services in my opinion.

    Price   8 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Ashley (SA), reviewed about 1 year ago

Bankwest

Bankwest Complete Fixed Home Loan (LVR<90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   10 / 10

Excellent customer service!!

Bank manager always willing to help even in short notice. They are very accommodating to each individual's situation.

Full review

Bank manager always willing to help even in short notice. They are very accommodating to each individual's situation.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Marinda (WA), reviewed over 1 year ago

Bankwest

Bankwest Complete Fixed Home Loan (LVR<90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   2 / 10

Poor customer service

Communication difficulties

Full review

Communication difficulties

    Price   3 / 10

    Features   3 / 10

    Customer service   3 / 10

    Convenience   2 / 10

    Trust   2 / 10

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Leah (QLD), reviewed over 1 year ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   9 / 10

No fuss, quick, simple & easy to understand

The whole process was quick, simple and easy to understand. Finance was in place on time with no fuss.

Full review

The whole process was quick, simple and easy to understand. Finance was in place on time with no fuss.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Paul (WA), reviewed over 1 year ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   7 / 10

Excellent products, outstanding customer service.

Convenient online banking facilities, and excellent customer service.

Full review

Convenient online banking facilities, and excellent customer service.

    Price   6 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   7 / 10

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Sonja (WA), reviewed over 1 year ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   4 / 10

Have asked for a better rate but ignored

The Mortgage rate has not been reduced to the market rate

Full review

The Mortgage rate has not been reduced to the market rate

    Price   3 / 10

    Features   6 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   7 / 10

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Fernando (NSW), reviewed over 1 year ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   8 / 10

Great customer service online

Great customer service online with quick responses and immediate changes made as requested by me.

Full review

Great customer service online with quick responses and immediate changes made as requested by me.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Klaus (WA), reviewed over 1 year ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   5 / 10

Not a bad rate, good for rural property lending

We have very limited options with a rural property, Bankwest are good but their rate is higher than others.

Full review

We have very limited options with a rural property, Bankwest are good but their rate is higher than others.

    Price   5 / 10

    Features   2 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   3 / 10

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Julie (WA), reviewed over 1 year ago

Bankwest

Bankwest home loan review

Overall rating   9 / 10

In a nut shell - good bank all round

Been with bankwest for ages always looked after me be it house loans credit or personal only prob is with penalties ex direct debit

Full review

Been with bankwest for ages always looked after me be it house loans credit or personal only prob is with penalties ex direct debit

    Price   8 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Stephen (WA), reviewed over 1 year ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Great customer service

Great customer service however they need more consistency

Full review

Great customer service however they need more consistency

    Price   6 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   6 / 10

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Alex (WA), reviewed over 1 year ago

Bankwest

Bankwest Fixed Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Competitive products with great customer service

Feel very confident with Bankwest. Customer service always outstanding and have never had a problem. Competitive products and easy to use online function

Full review

Feel very confident with Bankwest. Customer service always outstanding and have never had a problem. Competitive products and easy to use online function

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   10 / 10

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Jason (VIC), reviewed almost 2 years ago

Bankwest

Bankwest Mortgage Shredder (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Good rates but be vigilant!!

I'm generally happy with Bankwest, though I've taken off points because they raised my interest rate twice, by a total of over 1%, over the course of 2 weeks. I called them and they were happy to move me to a better product that had a lower...

Full review

I'm generally happy with Bankwest, though I've taken off points because they raised my interest rate twice, by a total of over 1%, over the course of 2 weeks. I called them and they were happy to move me to a better product that had a lower interest rate than I was originally paying as long as I filled out some forms and mailed them back. Their rates are good but be vigilant, and know that it's worth making a call if you're unhappy with your rates.

    Price   6 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Cass (VIC), reviewed almost 2 years ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   7 / 10

Bankwest in sickness and in health

Although a nightmare when first getting home loan. However when illness took over not long into getting the loan they worked over backwards to help me. Loan rate offered is much higher than other banks though.

Full review

Although a nightmare when first getting home loan. However when illness took over not long into getting the loan they worked over backwards to help me. Loan rate offered is much higher than other banks though.

    Price   3 / 10

    Features   6 / 10

    Customer service   9 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Anne marie (VIC), reviewed almost 2 years ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   8 / 10

Investment loan has a higher rate than others

I like how easy it is to contact Bankwest. Staff are always helpful and I love that I can chat online to save time. My rate is high compared to other lenders, I'm looking at my options for a refinance. That said, my loan is an investment loan.

Full review

I like how easy it is to contact Bankwest. Staff are always helpful and I love that I can chat online to save time. My rate is high compared to other lenders, I'm looking at my options for a refinance. That said, my loan is an investment loan.

    Price   6 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   7 / 10

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Mia (NSW), reviewed almost 2 years ago

Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   6 / 10

Good option but definitely need to shop around

Dislike: Higher interest rates than other competitors. Notifying in change of interest rates is slow and happens a while after rates changed. Like: Added LMI to the loan. Service in branch was very professional.

Full review

Dislike: Higher interest rates than other competitors. Notifying in change of interest rates is slow and happens a while after rates changed. Like: Added LMI to the loan. Service in branch was very professional.

    Price   5 / 10

    Features   4 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   6 / 10

Less

Naiya (WA), reviewed almost 2 years ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Easy loan, fair rates

Easy loan, fair rates. No silly fees and free redraw.

Full review

Easy loan, fair rates. No silly fees and free redraw.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Thomas (VIC), reviewed almost 2 years ago

Bankwest

Bankwest home loan review

Overall rating   7 / 10

Friendly, helpful and competitive rates

Really friendly, helpful staff. Lots of branches and ATMs. Phone service is really helpful and easy to use

Full review

Really friendly, helpful staff. Lots of branches and ATMs. Phone service is really helpful and easy to use

    Price   5 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   7 / 10

Less

Christine (WA), reviewed almost 2 years ago

Bankwest

Bankwest Mortgage Shredder (Owner Occupier, Principal & Interest) home loan review

Overall rating   5 / 10

I am very disappointed with the support

Bankwest used to be great. Excellent rates, great product options, helpful staff. But since I've been experiencing financial difficulties they have been less than helpful. One lady in the financial hardship team told me that if I couldn't afford...

Full review

Bankwest used to be great. Excellent rates, great product options, helpful staff. But since I've been experiencing financial difficulties they have been less than helpful. One lady in the financial hardship team told me that if I couldn't afford my house I should just sell it. She was very cold and offered no alternative solutions such as a product change or rate reduction.

    Price   5 / 10

    Features   9 / 10

    Customer service   3 / 10

    Convenience   3 / 10

    Trust   4 / 10

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Karlie (VIC), reviewed almost 2 years ago

Bankwest

Bankwest Premium Select (LVR<80%, Owner Occupier, Principal & Interest) home loan review

Overall rating   8 / 10

Friendly service, seems I'm always right.

Very helpful, never pay any fees (branch always happy to reverse them)

Full review

Very helpful, never pay any fees (branch always happy to reverse them)

    Price   6 / 10

    Features   5 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Daniel (NSW), reviewed almost 2 years ago

Bankwest

Bankwest home loan review

Overall rating   8 / 10

Easy, cheap.

Awesome that they are open on saturdays and sundays.

Full review

Awesome that they are open on saturdays and sundays.

    Price   9 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   8 / 10

Less

David (VIC), reviewed almost 2 years ago

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Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 Homebuyer Special (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 Homebuyer Special (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases and 20% minimum deposit required
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.54% p.a. variable

    comparison rate*

    3.56% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases and 20% minimum deposit required
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.54% p.a. variable
    • Comparison rate*: 3.56% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Featured product

     

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required

    interest rate

    3.62% p.a. variable

    comparison rate*

    3.62% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required
    • Interest rate: 3.62% p.a. variable
    • Comparison rate*: 3.62% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $700,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    4.8

    Based on 56 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.67% p.a.

    upfront fees

    $286

    Go to site

    More info

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.67% p.a.
    • Upfront fees: $286
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.7

    Based on 3 State Custodians home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2016

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    • 100% Offset Facility
    • $0 application fee for Personal and Car Loans
    • Additional repayments and redraws at any time

    interest rate

    3.64% p.a. variable

    comparison rate*

    4.03% p.a.

    upfront fees

    $0

    Go to site

    More info

    • 100% Offset Facility
    • $0 application fee for Personal and Car Loans
    • Additional repayments and redraws at any time
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 4.03% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee:
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.5

    Based on 80 Newcastle Permanent home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.65% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.65% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.1

    Based on 32 HSBC home loan reviews

    Need more information?
    Go to site

    More info

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*The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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