Bankwest home loan reviews

Always deliver good interest rate.

Price   8 / 10

Features   -1 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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I payed my loan back fortnightly and always on time so I found Bank West easy to get along with as far as my mortgage payments went

Price   6 / 10

Features   1 / 10

Customer service   6 / 10

Convenience   1 / 10

Trust   5 / 10

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When we first switched our home loan to Bankwest a couple of years ago, the interest rate they offered us was extremely competitive. However on reviewing our rate against the market earlier this year I was disappointed to find that our Bankwest loan had suddenly become very uncompetitive. Turns out they had not passed through full RBA rate cuts on a couple of occasions, and had also increased our rate by small amounts here and there. We ended up refinancing with another lender to reduce our rate. The final kicker was that one week before our new loan refinance went through we received a letter from Bankwest stating that our interest rate was increasing again! I would be very hesitant to recommend Bankwest after this experience.

Price   2 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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I haven't been happy with either the interest rate or customer service from this bank.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Great bank. I've been banking with Bankwest for over 25 years and am a very satisfied customer.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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We use a broker for almost all dealings with our bank so we never have any problems.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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They have fair rates and great service. There could be more ATMs around. Sometimes we go into the branch and ask for them to increase our payment amount or request something similar, but this can take a few visits for them to do.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   7 / 10

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A great home loan from a bank that has amazing customer service. When dealing with this much money, customer service is the most important aspect of a bank's services in my opinion.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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Bank manager always willing to help even in short notice. They are very accommodating to each individual's situation.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Communication difficulties

Price   3 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   2 / 10

Trust   2 / 10

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The whole process was quick, simple and easy to understand. Finance was in place on time with no fuss.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Convenient online banking facilities, and excellent customer service.

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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The Mortgage rate has not been reduced to the market rate

Price   3 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   7 / 10

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Great customer service online with quick responses and immediate changes made as requested by me.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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We have very limited options with a rural property, Bankwest are good but their rate is higher than others.

Price   5 / 10

Features   2 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   3 / 10

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Been with bankwest for ages always looked after me be it house loans credit or personal only prob is with penalties ex direct debit

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   10 / 10

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Great customer service however they need more consistency

Price   6 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   6 / 10

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Feel very confident with Bankwest. Customer service always outstanding and have never had a problem. Competitive products and easy to use online function

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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I'm generally happy with Bankwest, though I've taken off points because they raised my interest rate twice, by a total of over 1%, over the course of 2 weeks. I called them and they were happy to move me to a better product that had a lower interest rate than I was originally paying as long as I filled out some forms and mailed them back. Their rates are good but be vigilant, and know that it's worth making a call if you're unhappy with your rates.

Price   6 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   6 / 10

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Although a nightmare when first getting home loan. However when illness took over not long into getting the loan they worked over backwards to help me. Loan rate offered is much higher than other banks though.

Price   3 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   6 / 10

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I like how easy it is to contact Bankwest. Staff are always helpful and I love that I can chat online to save time. My rate is high compared to other lenders, I'm looking at my options for a refinance. That said, my loan is an investment loan.

Price   6 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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Dislike: Higher interest rates than other competitors. Notifying in change of interest rates is slow and happens a while after rates changed. Like: Added LMI to the loan. Service in branch was very professional.

Price   5 / 10

Features   4 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   6 / 10

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Easy loan, fair rates. No silly fees and free redraw.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Really friendly, helpful staff. Lots of branches and ATMs. Phone service is really helpful and easy to use

Price   5 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

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Bankwest used to be great. Excellent rates, great product options, helpful staff. But since I've been experiencing financial difficulties they have been less than helpful. One lady in the financial hardship team told me that if I couldn't afford my house I should just sell it. She was very cold and offered no alternative solutions such as a product change or rate reduction.

Price   5 / 10

Features   9 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   4 / 10

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