Homestar home loan reviews

I switched from ING to Homestar in 2012. I've topped up home loans, then sold my house and re-applied for a new loan with Homestar in that time. The front line staff are really very good: personable, one-on-one service and you're dealing with people not 'the machine'. This side of their business is an asset. However, their processes have taken several weeks at times – one re-finance was seven weeks from start to finish –and this obviously plays against them. My last application was a little speedier but the process for submitting paperwork was very sketchy and I often needed to send it 2 or 3 times. However: the bottom line is their pricing when it comes to interest rates is pretty competitive: we have a low fixed rate, and a variable split (which is good right now) that we can fix if need be.

Price   6 / 10

Features   5 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   8 / 10

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Terrible customer service. Treated their customers like criminals. They don't seem to want or work hard to get your business. They believe you need them and not the other way. Would not recommend or go near these people

Price   9 / 10

Features   6 / 10

Customer service   0 / 10

Convenience   4 / 10

Trust   0 / 10

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FALSE and MISLEADING mortgage rates on the Advantage home loan. The rate on their website is not what existing customers will be paying. BE CAUTIOUS PEOPLE !!

Price   0 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

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Their advertised rate is just to suck you in. My actual rate is 0.5% higher. The real rate is always higher. They are dishonest lenders. Go elsewhere!

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   3 / 10

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The interest rate on their website is for NEW loans only. When interest rates drop they DO NOT PASS ON THE WHOLE cut. The interest rate for existing mortgage holders is actually higher than is quoted on the site.

Price   5 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   2 / 10

Trust   1 / 10

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Our home loan application was handled quickly, professionally in a friendly manner. Also Homestar was competiive with the other home loan company we were considering. We were kept up to date and in the loop with all the dealings between the builder, settlement agent and Homestar. I never had to chase them up. Very happy with the service we have received!

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

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Excellent personal service and there are plenty of options to choose and assistance in getting the application into a first time lodgement.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

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Are you guys crazy? Do you even check the Variable rate you pay on your Homestar loans compared to the advertised rate on their Website?? The positive reviews below all from Feb/Mar11 must be from a Homestar employee... These guys are not to be trusted.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   0 / 10

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I dealt with Rick and from the start I know I was in good hands. His knowledge of both loan process and real estate agent thinking made me powerful and confident finding and securing a the right home. Pleasure to deal with Rick - highly recommend homestar in my experiences.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Product is extremely competitive, as an ex Mortgage Broker myself was unable to fault entire process. Dealt with a loans officer service was outstanding.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

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Minimal upfront costs, very competitive interest rate, dedicated consultants guiding you through every step, application process mostly done electronically, e-mail, fax, phone. Can make additional payments, redraw funds if needed, no ongoing fees and no need to go to the branch. easy access to your banking online and over the phone. Can be costly if you decide to change loan providers within the first five years. Overall very happy with the home loan product so far.

Price   8 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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HomeStar is a wonderful company and their staff is doing an excellent job to guide you and support you through entire process of home loan. It is a great company to deal with. Every aspect of loan cost and details they explain very well. I am very satisfied with the lender and wish to all new people to discuss your loan needs. Very good rates for home loans without any hidden cost. Every thing is in black & white. Much better, simpler than 4 major banks rates and loan process. I have experience of other three banks. I would rank Homestar is real "STAR *****" I strongly recommend to all new customers

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The product is Advantage Premium Home Loan >$500K. It offers very competitive rates and there is absolute no 'out of pocket' charges, no hidden costs at all. Customer services is excellent, instructions are really clear and staff are really helpful.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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I did not dislike anything, except for a large amount of paperwork required but I suppose that is what shows how reliable they are. Outstanding customer service

Price   8 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Nothing much to dislike, competitive interest rates, basically no frills home loan which was exactly what I was looking for, initial customer support was well above average

Price   9 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   8 / 10

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The loan I was looking for was a simple one as it's my first home loan. I'm not splitting or refinancing, so I wasn't big on extra features. Throughout the application process, the customer care was extremely helpful and efficient - all the way to settlement! The only downside was that the actual loan company I had to deal with for the settlement was in QLD (I live in NSW), which made the paperwork delivery very difficult...

Price   9 / 10

Features   5 / 10

Customer service   10 / 10

Convenience   5 / 10

Trust   9 / 10

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My 1 year old standard variable home loan has an annual interest rate of 7.13%. Advertised rate is 7.03%. The actual rate has been consistently above the advertised rate. In my opinion the 10% difference is a loop hole that belies the "low rates, no fees" loan. I've reviewed this bank before, and the benefits still stand: good communication when applying, free redraw, BPay support and quick money transfer are good features.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Trust   1 / 10

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Great product and service - i would definitely recommend HomeStar

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Trust   10 / 10

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Only use them for the low interest rate. Terrible customer service and no offset account.

Price   6 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   1 / 10

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