Homestar Home loan reviews
Overall rating
6.8/10
Price
7.7/10
Features
6.7/10
Customer service
7.2/10
Convenience
6.2/10
Trust
6.5/10
Based on 23 reviews as rated by the Mozo community.
Did my research, Homestar are the cheapest loan provider. Made the admin process as easy as possible. I never write a review but when I am this impressed with the overall benefit to me and bang for my buck, I think people should know!
Homestar is fantastic for low rates. I have never seen better. The only downside is that being a non-bank lender, and perhaps to maintain their cheap rates, their internet banking interface is very basic, and there is no app. This took a bit to get used to, but that's a small adjustment for a great value product.
I was referred to by a friend who refinanced her loan with Homestar. I didn’t know too much about them but I experienced excellent service from their Sales specialist who walked me through the application process without the hard sell. They answered all the questions I had and were able to assist with explaining any concerns I had since this was my first purchase. Their current internet banking is a bit outdated, but I was told that it would be updated in the next few months, which is something important to me because I like to see where my finances are at anytime. Lastly, I’m happy with my rate and the fact that they passed on the recent RBA cut was music to my ears. Thanks for your support Homestar and I hope this level of service continues!
Here are the pros for Homestar. They have one of the most competitive interest rates going around and have been passing on the full RBA cut, usually announced on the same day, which is very impressive. Their friendly, helpful, and responsive loan manager assisted us through the sign up process with no issues. Call centre staff were polite and helpful when I called up after settlement for assistance Here are the cons for Homestar. Their website is very basic, lacks essential features such as updating your contact details which you need to call up to do. It made it difficult chasing up a missing letter which went to an incorrect address. The website is also slow when clicking buttons, there often is a considerable wait before the next page shows up. Their is no mobile app available which really should be a given I would recommend Homestar to friends and family as the rates are competitive and they are aggressive in maintaining their low rates by passing on all the RBA rate cuts in full which is impressive, no fluffing around. I do find the website extremely frustrating as it is slow and lacks basic features. Even though they provide you with a debit card, I would not consider using Homestar as my day to day banking with the website in its current state.
I switched from ING to Homestar in 2012. I've topped up home loans, then sold my house and re-applied for a new loan with Homestar in that time. The front line staff are really very good: personable, one-on-one service and you're dealing with people not 'the machine'. This side of their business is an asset. However, their processes have taken several weeks at times – one re-finance was seven weeks from start to finish –and this obviously plays against them. My last application was a little speedier but the process for submitting paperwork was very sketchy and I often needed to send it 2 or 3 times. However: the bottom line is their pricing when it comes to interest rates is pretty competitive: we have a low fixed rate, and a variable split (which is good right now) that we can fix if need be.
Terrible customer service. Treated their customers like criminals. They don't seem to want or work hard to get your business. They believe you need them and not the other way. Would not recommend or go near these people
FALSE and MISLEADING mortgage rates on the Advantage home loan. The rate on their website is not what existing customers will be paying. BE CAUTIOUS PEOPLE !!
Their advertised rate is just to suck you in. My actual rate is 0.5% higher. The real rate is always higher. They are dishonest lenders. Go elsewhere!
The interest rate on their website is for NEW loans only. When interest rates drop they DO NOT PASS ON THE WHOLE cut. The interest rate for existing mortgage holders is actually higher than is quoted on the site.
Our home loan application was handled quickly, professionally in a friendly manner. Also Homestar was competiive with the other home loan company we were considering. We were kept up to date and in the loop with all the dealings between the builder, settlement agent and Homestar. I never had to chase them up. Very happy with the service we have received!
Excellent personal service and there are plenty of options to choose and assistance in getting the application into a first time lodgement.
Are you guys crazy? Do you even check the Variable rate you pay on your Homestar loans compared to the advertised rate on their Website?? The positive reviews below all from Feb/Mar11 must be from a Homestar employee... These guys are not to be trusted.
I dealt with Rick and from the start I know I was in good hands. His knowledge of both loan process and real estate agent thinking made me powerful and confident finding and securing a the right home. Pleasure to deal with Rick - highly recommend homestar in my experiences.
Product is extremely competitive, as an ex Mortgage Broker myself was unable to fault entire process. Dealt with a loans officer service was outstanding.
My 1 year old standard variable home loan has an annual interest rate of 7.13%. Advertised rate is 7.03%. The actual rate has been consistently above the advertised rate. In my opinion the 10% difference is a loop hole that belies the "low rates, no fees" loan. I've reviewed this bank before, and the benefits still stand: good communication when applying, free redraw, BPay support and quick money transfer are good features.
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