This is the worst lender I have ever encountered. They made me redo my application every 2-3 months - whenever I asked them a question. I was asked age-ist questions like 'how was I going to discharge the loan in 30 years after I retired?' - the only answer they would accept was to sell the house. I had to redo my budget to fit their preconception of my budget (so why ask me then?). I couldn't nominate a repayment amount above what they set. I finally got sick of their extremely poor service and refinanced. Their phone queue seems to be set to 30 minutes before transferring you to a human. After exactly 30 minutes, I had my identity verified then transferred to someone else who tried to talk me out of it. They disparaged all other lenders saying they were more expensive then they were (despite charging 2.95% compared to 1.99%). They then threatened me with having to pay over $3000 interest + a $345 exit fee, if I changed. I would advise you to go to someone else - do not believe the 5 star ratings, they must be employees or their family members! The company is completely despicable in my opinion.
The process to settle was awful and the solicitor I dealt with in Brisbane to finalise settlement kept advising that State Custodian should do this for you or provide this information but they did not. Very difficult to deal with one person and get the support you need to settle the mortgage. A real rip off not passing on interest rate cuts when other banks are passing on in full and we get nothing.
They were offering competitive rates but have failed to pass on any of the latest two rate drops amounting to 0.4% and now just like the big banks and too keen to make money of their borrowers.
I have the worst financial company to deal with sending me hundreds of pages to fill up not like other companies just sign few paperwork, and that took me few months to finish my work as my name was changed and I have a load of paper to finish. After all and sending my paper they told me we need to start from beginning i really don't recommend this company at all if that is the start i don't think it will good after.
After applying online, then being lead through the application process, I was made to wait over 4 weeks without any advice on the progress of my application? After eventually calling numerous times and emailing, I received a return email from my so called "loan application manager" advising me that she just noticed there were two key elements missing from my application, and could I send them through and she will forward my application for appraisal! Of course I immediately responded with my feedback, also letting her know that I won't be pursuing my application any further, to which she replied; yes I sincerely apologise that it was entirely my fault that your application has not been completed and forwarded before now" Great, thanks for wasting hours of my time that has amounted to zero!!
Good online financial institution offering competitive loans but do note that new borrowers get better rates than existing borrowers. Unfortunately that's the same with all banks, so they can attract new customers. They are slow in reducing interest rates when the rest have reduced theirs.
I liked this provider initially due to their competitive home loan rates. Now I like this provider because of the seamless low maintenance nature of the loan and Internet accessibility. In future I will like this provider and the product due to my loyalty bonus - I.e. lower interest rate. On the rare occasions I have had to call the provider they have always be extremely helpful.
What an amazing experience and remarkable journey from the very first phone call we made to 13 72 62 / 02 4950 3300 to a prompt and straightforward settlement! We have been impressed beyond my wildest expectations by State Custodians and their professional and proficient team. We had the pleasure of dealing with the following amazing people from State Custodians: Erin Miller, Janelle Foster and Robyn Ridgeway. We must also highlight the contribution to a timely settlement of State Custodians’ solicitors, Gadens, who worked very fast on organising all paperwork for a prompt settlement, in particular, Tracey Goodall and Samantha Page. I am writing this review to encourage other people who are on the market for a loan to place State Custodians at number one on their wish list while searching for their next home loan so they can make their next property purchase an enjoyable and pleasant experience. State Custodians’ passionate team members are truly custodians of customer care and professionalism.
This was one of the easiest processes I have had to go through to get a loan, all the way through to settlement. The staff on the phone were polite. My official pre-approval took less than 1 week. My settlement was 4 weeks instead of 6 weeks and everything went smoothly. They kept me informed every step of the way via email from documents I needed to submit to the stages of final settlement. The rate was very good. The loan is very flexible except the website design needs to be a bit better. You can only make additional repayments once per login. So if I want to make another repayment, I have to logout and log in again. Apart from that, I would consider them again.
Very competitive interest rates but the application process was like trying to communicate to some of the teenagers at the school I work at. I had to constantly call and ensure the application was progressing and it took over three weeks to gain final approval! In saying that, the cheap rate made it all worth it. Also, their online service looks like a website dragged out of the early 90's and could definitely do with an upgrade.
I am really impressed with this company. The customer support and service that I received from the very first moment to today is exceptional. The product is one of the best and I have recommended this company to 3 people, 2 of which are now going to switch to State Custodians. When they compared home loan products, State Custodians came up the top. With my recommendation on customer service, 2 different people have gone over to them and they agree that the service is wonderful, a rare trait with finacial instituions in today's society.
I approcahed State Custodions to refinance an existing loan with a view of obtaining a lower interest rate. I was required to provide reams of paper work and fill out multipage documents, in addition to having the property valued at my expense etc. State Custodians lost paper work, requiring it to be resubmitted, staff went on holidays leaving my application sit for weeks unattended, then when it looked liked the matter would complete requested additional information. This was all over a 200k loan against a 1.2 mil property. After 6 months of multiple phone calls and emails resulting in, no progress I gave up. State Custodians are a shocker !
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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