Customer Service is Excellent! Fast signup, and easy to understand plans!! I have been with Allianz for over 12 years and will continue with this company into the future.
There are no discounts for multiple vehicles and we were not advised of an increase in premiums which was quite a significant increase. Customer service has not always been satisfactory but in terms of competitive pricing, it was the best option that would cover the most inclusions.
Allianz are a reputable provider but I felt a little lost in the way of being treated like a valued customer. They do have great products however. But I found more competitive prices elsewhere. If they were a little more flexible with their policies I would have stayed.
I like Allianz as they are very competitive and offer a great service, very friendly staff. They have a range of different excess that you can choose, while other insurances do not. And also you get better cover than other companies.
They have been the best price so far compared to other insurers. I was paying by the month at no extra cost and when I rang up to pay annually they gave me a further discount, so super impressed and I’m being rewarded for my loyalty.
Allianz was the best overall and cheapest I could find for my 2005 Honda CRV. After doing research and reading other reviews I decided to give them a go. Signing up was easy, policies were easy to understand and there were good choices for lowering cost by adjusting excess payments. Very good and easy to understand customer service, often you do get Australians, if they are busy it will be sent to offshore but you can request to speak to an Australian if you have concerns. I recommend you check them out and compare with other insurers.
I prefer this insurer as they have an excellent claim procedure and are easy to talk. They help you decide which policy to have.
Never hear from them except a letter to say my premiums are going up, which considering my car is getting older every year and I have never claimed is annoying but so is changing providers.
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