I have found Allianz to be the cheapest for our three vehicles, after receiving several quotes. They give a discount for multiple policies. They are great with claims and let you choose your repairer.
I enjoyed how kind they were and how easy it was to set up my insurance account! I also liked that I was able to understand the customer service reps. I don’t like how all insurance companies don’t really have the little people / consumers at heart because unfortunately all big businesses are corporate robbers of the poor man.
I love this insurer, they have never given us any hassles in all the years I've been with them and definitely value for money.
After shopping around, Allianz was definitely the best value for money. I received the same cover as I had with my previous insurer at a much better rate and the policy includes a few extras that I was not receiving previously. I was very happy with their customer service and the ease of switching over to Allianz. So far no complaints!
I have simply been happy with the customer support Allianz provide and the price I am paying is one of the best in the market. Never had a struggle to consider changing to another insuer.
Charged twice for CTP. When calling they refused to give any details or confirm the payment was taken twice from my account because I was not the policy holder (who is my husband). The car is in my name, the account for payment is also in my name. I asked them to call my husband to verify his details and that I am his wife and they refused. I asked them to not send any mail to my house and I would not use them again to which the nice lady replied with "we don't" although I was holding the letter they sent me. Awful customer service. The first time I called I was transferred to the wrong department and they told me I needed to hang up and call again as they could not transfer me to claims.
In comparison to other car insurance companies, they are easy to communicate with and are transparent in their communications. I feel like I could not get a better deal without compromising on value/service.
Allianz is a great insurer, we would recommend them to friends and family. There isn't much communication with them however that is fine with us. They are quick and easy to deal with and have comprehensive cover. A little more expensive that we would like but worth it for good cover.
Good customer service because I was stressed already and they helped me with the claim and made everything so simple.
They’re quick with their claims. They have a competitive rate. They tried to put up my premium one year, I called and they said it was a mistake and I remained on my current premium which was great.
Had a recent car accident which was 100% the other driver's fault. My car was written off. The claim process was a nightmare. The assessor underestimated the value of my car because he compared it with a similar model. Claim assessor argued the value of everything. Everything was stressful and an argument and not what I needed when I was recovering from the trauma of being hit by a truck. Definitely not how you treat a long time customer. Beyond disappointed.
Quick, easy and effective! Gave me more money back for my car than I asked when it died as they knew it’s worth better and didn’t lie to me. Always polite. Highly recommend. Took roughly 3-4 weeks for the money after settled.
The insurer is too expensive compared to others. Otherwise, I have not had to deal with them due to not needing to make a claim.
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