I had a minor car accident in early 2019 and am still waiting for it to be resolved. I’ve found Allianz difficult to communicate with - on hold for over an hour when I call, promises to call me back weren’t kept. Most of the people I spoke to were lovely, however no action gets taken on my claim - I’ve been calling with the same questions, with zero result, for over a year.
All OK so far, until such time as we have to lodge a claim. Only then do you find out how good your insurer is and whether the premium paid is worthwhile.
I'm disappointed that given I have both a home and contents and car insurance with them, and have NEVER made a claim in over 8 years, I don't seem to receive the same discounted prices offered to NEW customers. Very frustrating.
When I call, everything is quickly dealt with. The representative is always polite and knowledgeable. Pros: they will offer you solutions from which to choose. Cons: none.
When I received a quote for renewing my policy, the premium had increased by 39%, although the only things that had changed were the age of the car and the age of the policy holder. On querying the figure, Allianz stuck to their guns. I switched to another insurer (Youi), saving about $285.
Allianz gave me great car insurance and I could choose a low excess without it hugely increasing my premiums. They were there for anyone who was experiencing hardship and would offer help to those who could not afford their premiums, by delaying payments.
Allianz has been my insurer for many years. When my policy is due I always get quotes from other insurers and Allianz will always give me the right coverage for the right price. Their policies are tailored to my needs. I have made a claim several years ago and the whole process was conducted over the phone with minimal inconvenience to me. They took care of everything for me. My no claims bonus was not affected because it was not my fault. A loan car was arranged while my car was being repaired. They also give you an option to pay monthly to fit your budget requirements too.
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