My car got written off and they don't even tell me. I called them to check if i have the option fix my car myself (as it was a small damage) but instead I was told "No you shouldn't be driving as you car has been written off". Excuse me? When? How? So now I am left at work, without any option on how to get home and how to pick up my kids from childcare. Never dealing with them again!
Car was stolen nearly two months ago and still going around in circles - each time you phone you wait at least 30 mins and then get through to a different person each time! They then spend 10 mins familiarising themselves with your case and then do nothing - they keep asking their assessor for information that he gave them 5 weeks ago - they can’t even read their own forms!!! Their assessor and I are 100% aligned in settlement but the admin idiots in the office have no clue. Don’t rely on emails only, they don’t look at them until you phone!!
I am sorry to say but I have had the misfortune of dealing with Allianz for the last month and it has been such a stressful and difficult experience for me. I have been a client with Allianz for more than 10 years and my car has been comprehensively insured with them the whole time. This was my first claim and they have made my experience hell. I never got to speak to anyone; no one responds or call. It’s only after making me wait 5 hours I get to talk to a person. The assessor they sent home to inspect my car was rude and intimidating.
Had an incident which was recorded on my dash cam. Phoned Allianz three times in relation to my incident, not a single time were they interested in reviewing my dash cam footage. They eventually sent me an email so I could forward my footage to them. I was informed that given the dashcam evidence, they would follow up the driver at fault. A few months passed and I had heard nothing. So I phoned up and was told they have not heard back from the other driver so would be through their “recovery process”.... About a month later, I received an email from Allianz stating they had spoken to the other driver who informed Allianz they were not at fault. Allianz therefore dropped everything, told me I needed to pay for repairs as the dashcam footage now wasn’t considered to be enough evidence? I was so annoyed that I waited five months to find out. If it wasn’t “enough evidence” then why not let me know in the first place?? Meanwhile the damage to my car rusted which means it cost more to fix. Such a waste of time. Switched to Youi who have been so much easier to deal with!
There are no discounts for multiple vehicles and we were not advised of an increase in premiums which was quite a significant increase. Customer service has not always been satisfactory but in terms of competitive pricing, it was the best option that would cover the most inclusions.
Allianz are a reputable provider but I felt a little lost in the way of being treated like a valued customer. They do have great products however. But I found more competitive prices elsewhere. If they were a little more flexible with their policies I would have stayed.
I like Allianz as they are very competitive and offer a great service, very friendly staff. They have a range of different excess that you can choose, while other insurances do not. And also you get better cover than other companies.
They have been the best price so far compared to other insurers. I was paying by the month at no extra cost and when I rang up to pay annually they gave me a further discount, so super impressed and I’m being rewarded for my loyalty.
Allianz was the best overall and cheapest I could find for my 2005 Honda CRV. After doing research and reading other reviews I decided to give them a go. Signing up was easy, policies were easy to understand and there were good choices for lowering cost by adjusting excess payments. Very good and easy to understand customer service, often you do get Australians, if they are busy it will be sent to offshore but you can request to speak to an Australian if you have concerns. I recommend you check them out and compare with other insurers.
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