Are you looking for the cheapest car insurance? You’ve landed in the right place. Mozo has rounded up some of this month's top comprehensive car insurance deals from popular Australian providers to save you time and money. Compare key policy features and discount offers before clicking to get a personalised online quote for your car.
Get award winning Car Insurance. Save 15% ^ on your first year’s premium when you purchase a new policy online. Budget Direct offers tailor-made cover, new-for-old replacement, 24/7 claims, a highly-rated claims service, and get a hire car following a theft.
Get award winning Car Insurance. Save 15% ^ on your first year’s premium when you purchase a new policy online. Budget Direct offers tailor-made cover, new-for-old replacement, 24/7 claims, a highly-rated claims service, and get a hire car following a theft.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Budget Direct Gold Comprehensive Car Insurance
For a limited time, sign up to a Comprehensive Car Insurance policy to qualify for a $100 gift card (T&Cs apply). Australia Post Comprehensive Car Insurance offers a broad range of coverage and includes cover for anyone who drives your vehicle. It also covers new car replacement if your recently purchased brand new car is written off within the first three years (provided it has travelled less than 60,000km).
For a limited time, sign up to a Comprehensive Car Insurance policy to qualify for a $100 gift card (T&Cs apply). Australia Post Comprehensive Car Insurance offers a broad range of coverage and includes cover for anyone who drives your vehicle. It also covers new car replacement if your recently purchased brand new car is written off within the first three years (provided it has travelled less than 60,000km).
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Australia Post Comprehensive Car Insurance
Discover more rewarding car insurance. With competitive cover for you - and your budget, plus up to 20,000 Qantas Points (points awarded will be based on your premium). T&Cs and eligibility criteria apply.
Discover more rewarding car insurance. With competitive cover for you - and your budget, plus up to 20,000 Qantas Points (points awarded will be based on your premium). T&Cs and eligibility criteria apply.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Qantas Comprehensive Car Insurance
Easier, better, smarter car insurance. Say g’day to Poncho. They've taken the complicated out of car insurance and created a new route that's simple, u-turn free and keeps you in the driver’s seat. No cancellation fees, 24/7 online claims service and a policy that works just like a monthly subscription.
Easier, better, smarter car insurance. Say g’day to Poncho. They've taken the complicated out of car insurance and created a new route that's simple, u-turn free and keeps you in the driver’s seat. No cancellation fees, 24/7 online claims service and a policy that works just like a monthly subscription.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Poncho Comprehensive Car Insurance
Huddle Car Insurance, Pay as you drive & save up to 30% (T&Cs apply). 24/7 claims lodgement and new-for-old replacement (under 2 years).
Huddle Car Insurance, Pay as you drive & save up to 30% (T&Cs apply). 24/7 claims lodgement and new-for-old replacement (under 2 years).
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Huddle Comprehensive Car Insurance
Bingle keeps car insurance simple - choose between Comprehensive and Third Party Car Insurance. Comprehensive covers you for accidental loss or damage to your own car caused by insured events such as accidents, theft, storms, fire.
Bingle keeps car insurance simple - choose between Comprehensive and Third Party Car Insurance. Comprehensive covers you for accidental loss or damage to your own car caused by insured events such as accidents, theft, storms, fire.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Bingle Comprehensive Car Insurance Policy
Stella are changing the tune on car insurance, offering car insurance made especially for women. Features include no claim reward, new car replacement, customise your policy and more. Enter your car rego and get a quick quote online.
Stella are changing the tune on car insurance, offering car insurance made especially for women. Features include no claim reward, new car replacement, customise your policy and more. Enter your car rego and get a quick quote online.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Stella Comprehensive Car Insurance
Save 15% on your first year’s premium when you buy online with Virgin Car Insurance.
Save 15% on your first year’s premium when you buy online with Virgin Car Insurance.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Virgin Money Price Saver Comprehensive
Making sure your car insurance is about where you’re at right now could save you lots. Start a quote with Youi today and see what you could save. Exceptional Value Car Insurance award winner in 2020.^
Making sure your car insurance is about where you’re at right now could save you lots. Start a quote with Youi today and see what you could save. Exceptional Value Car Insurance award winner in 2020.^
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Youi Comprehensive Car Insurance
Take advantage of Woolworth's Price Beat on any comparable Comprehensive renewal notice if you're over 25. Buy online and you could save up to 15% on your premium. Features Drive Less, Pay Less to reduce premiums. Get a quote today. Winner in Exceptional Value Car Insurance Award 2020.
Take advantage of Woolworth's Price Beat on any comparable Comprehensive renewal notice if you're over 25. Buy online and you could save up to 15% on your premium. Features Drive Less, Pay Less to reduce premiums. Get a quote today. Winner in Exceptional Value Car Insurance Award 2020.
Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Read our Mozo Review to learn more about Woolworths Comprehensive Car Insurance
^See information about the Mozo Experts Choice Car insurance Awards
*Terms, conditions, exclusions, limits and sub-limits may apply to any of the insurance products shown on the Mozo website. These terms, conditions, exclusions, limits and sub-limits could affect the level of benefits and cover available under any of the insurance products shown on the Mozo website. Please refer to the relevant Product Disclosure Statement on the provider's website for further information before making any decisions about an insurance product.
Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).
Mozo provides general product information. We don't consider your personal objectives, financial situation or needs and we aren't recommending any specific product to you. You should make your own decision after reading the PDS or offer documentation, or seeking independent advice.
While we pride ourselves on covering a wide range of products, we don't cover every product in the market. If you decide to apply for a product through our website, you will be dealing directly with the provider of that product and not with Mozo.
From assessing policy features and levels of cover, to ensuring your car insurance won’t break the bank when renewal time rolls around, there’s a lot to consider with car insurance.
Mozo’s car insurance policy snapshot table featured above provides an easy way to compare car insurance online. At a glance, you’ll be able to see important features like which discounts are on offer, whether you have the flexibility to choose your repairer, the excess levels, and if you can pick between agreed or market value when covering your wheels
So you can investigate these options armed with the most up-to-date knowledge, we’ve summarised all the car insurance must-knows below.
Depending on the level of car insurance you purchase, this type of insurance policy covers you financially if you cause damage to your own and other people’s vehicles and property. It also relates to costs associated with physical injuries.
When you take out a car insurance policy, you’ll pay an agreed-upon premium (generally annually or monthly). This will need to be renewed at the end of each policy period.
The amount you pay corresponds with specified circumstances and items, and will help determine what your insurance company will pay out if you make a car insurance claim.
To make a claim, the accident or event needs to be within the agreed parameters of your policy. When you make a claim, contact your provider and they’ll lead the process from there. Remember: there are some things that are not covered by car insurance. Make sure you know what isn't covered by your policy before beginning a claim.
If your claim is successful, you’ll often be required to pay an excess before the agreed-upon costs are covered. Then, voilà! You’ve taken out a car insurance policy and made a car insurance claim.
Car insurance might seem confusing, especially if you’re a first time insurance customer. The first thing to understand are the three tiers of car insurance policies: CTP (compulsory third party) insurance, third party property car insurance, and comprehensive car insurance.
Compulsory third party (CTP)
Compulsory third party (CTP) is also known as a greenslip and is required in Australia by law when you register your vehicle.
It provides the driver legal liability cover for injuries or death for which they’re responsible. How you go about procuring your CTP insurance differs slightly based on the state or territory you live in, as does the cost of compulsory third party insurance.
Third party property car insurance
Third party property car insurance is optional and covers damage to another person’s vehicle or property but not to your own car. Third party is generally cheaper than a comprehensive policy and may be right for you if your wheels aren’t worth much.
Fire and theft car insurance is a popular additional option to this level of cover for people who park their cars in the street or live in an area with a high crime rate. It protects your car against damage caused by fire or theft, but not in the event of an on-the-road accident.
Comprehensive car insurance
These are the types of policies you’ll find compared in Mozo's product tables and are the highest level of car insurance. Comprehensive car insurance will cover you against accidental damage to other people’s property but also for damage to your own vehicle, even if the accident is your fault.
Depending on the individual policy, comprehensive car insurance policies can cover you for damage to personal property within your car or the use of a rental car, as well as a host of other features.
While a comprehensive policy is the most expensive policy option, it can be made more affordable through a range of discounts, sign-on offers, and clever shopping around.
The cost of a comprehensive car insurance policy can change significantly depending on who is asking for the quote. Every car insurance company uses a different formulae to calculate premiums, so you never can tell exactly what determines the cost.
The 2020 Mozo Car Insurance Report helps provide a ballpark figure for car insurance costs with these factors in mind. Overall, it identified the average annual cost of comprehensive car insurance as $952.
Some of the common demographic and behavioural factors that can alter the cost of car insurance include:
Young drivers are considered higher insurance risks than their more mature counterparts as they’ve spent less time behind the wheel and are statistically more likely to be involved in road accidents (the same goes for older inexperienced drivers). So, drivers under 25 are usually charged a higher premium and excess.
Mozo’s report found drivers aged under 21 were hit with the largest premium – $1,608 per year.
Similarly, male drivers are considered more of a risk to insure than women. Again, this is because they are statistically more likely to be involved in incidents on the road which cause more extreme and costly damage to vehicles and property.
Mozo found men paid an average of $89 more than women each year on comprehensive car insurance.
If you keep your car on your property away from potential harm, you’ll likely see a reduction in your car insurance costs. But your postcode can also impact your premium.
You may be offered differently priced policies depending on the state or territory you live in, but the regions within those borders can also impact price. This is largely linked to levels of vehicle theft, road accidents and other statistics connected to the area.
Check out the average state-based prices from Mozo’s report below:
It seems logical that newer, more expensive cars cost more to insure, as they are likely going to be more costly to replace or repair. But interestingly, Mozo’s 2020 report found your car’s colour can also impact your insurance premium.
Again, this may be related to statistics around the cars that are most likely to be stolen or involved in car accidents. See how the colour wheel stacks up:
Some insurance companies offer cheaper premiums for Aussies who don’t use their cars very often. This is often known as pay-as-you-drive insurance or a drive less, pay less policy option.
It usually involves setting and sticking to a kilometre limit for your policy period and being rewarded with a discounted premium. Usually, if you go over this projected mileage you can top it up with extra kms, but this may impact the cost of your insurance.
How heavily some of these factors weigh in the insurance company’s calculations differs. With each provider putting a different price tag on your policy, it's super important to shop around and not just go with the first quote you get.
There are a range of discounts up for grabs so you can reduce your premium. Each provider and car insurance policy is different, but across the market you could see the following discounts being offered.
Some providers don’t just cover your vehicle needs but also operate in home insurance or life insurance. They can reward you with discounts depending on the amount of policies you take out with them.
Some policies will be slashed (often for the first year) if you take them out online rather than in person at a branch. This is because it's essentially a more efficient, cost-effective way for the provider to sign-on new customers.
If you can guarantee there won’t be many drivers or restrict the age of the drivers listed on your policy, you could also be up for a discount on your premium.
If your parents have a car insurance policy with the same provider, you may be able to nab a discount on your own policy which is handy if you’re a first time car insurance customer. You might even be able to get a no-claims discount if you have been listed on your parents' insurance policy and not made a claim.
If you’ve held the same policy for a number of years, some car insurance providers will offer you a discount when it comes to renewal time. If they don’t, you should ask for one!
An increasingly popular discount in the car insurance market is to reward customers who choose an eco-friendly vehicle. If your car is fuel efficient or a green electric car, look out for policies that will slash your premium thanks to your environmentally-conscious ways.
Car insurance policies are a little like snowflakes, no one policy is the same as the next. Some may come with features as standard, while others will require you to opt-in. Generally speaking, the more feature-rich your policy is the more expensive it will be. Some features to consider include:
Your provider will base the cost of the insurance on the state or territory in which the car is registered, as well as your permanent address. If you drive interstate for a holiday or short-term period, your car insurance will be valid if you are in an accident.
If you're planning on spending a lot of time away from your registered address it's a good idea to check with your insurance company to see if they have any limits on the number of days you can be out of the state and still be covered.
Most car insurance companies operate Australia-wide, but if you are looking to compare car insurance policies specifically in your state, Mozo has the details on localised providers, including those in:
While you don't necessarily need a particular type of car insurance for certain car makes and models, there may be policies better suited to your brand of wheels.
So you can better understand the insurance costs associated with some popular car brands, we've broken down the numbers for:
We hope that this is just useful background info, but it’s important you know what to do after you’ve been in an accident and how to go about making a claim.
You’re going to need to have a few things on hand so that the claimsprocess runs as smoothly as possible. First of all, you’ll have to knowthe details of the accident including:
The majority of car insurance providers are riding the digital wave and will allow you to lodge and keep track of your claim online. But if you prefer to keep it old-school you can just as easily call your car insurance provider up. Some are available via phone 24/7 so that you can make a claim whenever you want.
When you make a claim on your insurance, you’ll have to pay your insurance excess upfront before any repair work begins on your car. Some other expenses to be aware of after a claim could include an increase in premium the following year, or if it was an at fault accident, a possible hit to your hard-earned no claims bonus.
The ‘excess’ is the amount of money you’ll have to pay your insurance provider upfront if you make a claim. Most offer you the option to choose your own excess level or give you a certain degree of leeway. If you choose a really high excess, your premium will be cheaper but you’ll need to pay a higher amount to access your coverage when you make a claim. There are some basic excesses you might be required to pay including:
A no claims bonus is a discount that is applied to car insurance policyholders who have a clean track record and haven’t made any claims against their car insurance.
There are generally different discount tiers that apply depending on how long you’ve kept a claim-free history, but this amount can reach as high as 70% of your premium with some providers. The no claims period you’ve built up with one provider, in most cases, can be transferred to another. Keep in mind you might not be offered the same discounted rate.
When comparing comprehensive car insurance online, you’re bound to come across the terms 'market value' and 'agreed value'. We have a dedicated guide to agreed vs market car value to help you understand the difference.
In short, market value is the amount your car would fetch on the open market while agreed value is a predetermined amount you and your insurance company agree to cover your car for. These figures become important when you make a claim or your car is written off in an accident or insured event.
If your car is deemed a write-off, your comprehensive car insurance policy will step in and either pay out the amount you are insured for, or pay for the purchase of a new car, minus your excess.
A car is considered a write-off when the costs to repair the damage outweighs the value of the vehicle. This will be determined by your insurance provider assessors.
If you’ve recently kitted your car out with a sweet stereo system or aftermarket sunroof, you have the choice of insuring your car for these additions or not. If you don’t upgrade your comprehensive insurance and then find yourself in an accident, your claimed may be denied if the modification wasn’t listed on your policy.
Not all modifications will cause your insurance premium to increase. Some mods like an alarm system could even result in a premium reduction.
It's worth checking prior to making modifications to make sure it won’t void your car insurance. The last thing you want is to get your car detailed and find out the insurance company has a policy against insuring cars with a matt black paint job.
Most car insurance policy quotes are worked on an annual basis. While you will have the option to pay your insurance policy in full when signing up, there might be the option to pay for the cost in monthly instalments. With some providers, this feature is offered at no extra cost, while others will include a small fee.
If you do opt for the monthly feature, it is a good idea to sign up for a direct debit so you don’t always have to remember your repayment date. There's nothing worse than going to make a claim only to find you’ve missed a payment and voided your insurance!
The simple answer is yes, you can have a learner driver listed on your car insurance policy.
Depending on which company you go with, your child may or may not already be automatically covered. If they’re not, you will have to update your policy either online or over the phone to include them.
If you’re not sure whether your policy covers learner drivers, the safest thing to do is check. You can either give your insurance provider a quick call or read through your policy's Product Disclosure Statement (PDS).
You may have to pay a higher excess if you make a claim when a learner is in the driver's seat. This could be a learner driver excess, a young driver excess, an inexperienced driver excess or an undeclared driver excess.
If your child has their own car, it's a good idea to get it insured in their name sooner rather than later. That way they can start building up a no-claims bonus. For details, check out our full guide on learner drivers insurance.
You won’t necessarily have to take out your own car insurance policy once you get your provisional licence or Ps. This is only necessary if you purchase your own car that's registered in your name. If you’re under 25 you can usually stay on your parents' insurance policy if you are driving a family car.
Young drivers car insurance will probably be more expensive. This is because car insurance companies typically take into account how much driving experience you have when determining the cost of your premium. Statistically, younger drivers are more likely to have accidents than older drivers, and therefore premiums go up accordingly.
One good thing about opting for your own car insurance policy – rather than just being included on your parents' – is that you’ll be able to start building up your no claims bonus policy discount.
Of course you could just as easily lose it if you are involved in an at-fault accident, or share equal responsibility for a crash.
Don’t go near any of the insurance brands associated with this company. Firstly, apart from the initial sales team if you ever have to make a claim you will be dealing with an overseas call centre. The 'SA-based' SGIC brand is the thinnest of facades and the current owners of the brand are trashing what was once a respected name. The reports of terrible experiences found elsewhere here are consistent with our disastrous experience. Their systems are hopelessly dysfunctional and, as mentioned by others, seems to be based on forcing unfortunate OS call centre staff to wear people down through sheer frustration so that customers give up when repeatedly no level of competent service or alternative to escape their spiral of ineffective non-action is provided. From our experience. You will never deal with the same person twice; you will have to explain the same thing over and over, in our case more than a dozen times; you will deal with unfortunate OS call centre staff who are thrown to the wolves with inadequate resources or power to resolve things (the company should be ashamed of the way these staff are used to avoid Australian senior staff having any contact with super-frustrated customers); you will not get replies to emails; you will wait to talk to people who have are not equipped to understand the case even though it has been written, drawn and explained a dozen times; if you demand to be sent something in writing it may be a text with a completely irrelevant link; you will be given contradictory advice that the staff cannot provide any backup explanation for - even after being put on hold for 10 minutes; you will not find an obvious way to talk to anyone with any capacity to get you off their exhausting call centre treadmill. Australian-based staff seem protected by the system at all costs so their call centre staff must face the music; you may get told to that your claim is finally resolved after 4 months and told to take it to an SGIC approved crash repairer and spend the time to do so; you may then be told the opposite based on a so-called new review finding that there was a breach of traffic light road rules - in an incident on an isolated country road with no traffic lights for miles around. You may then be told to provide the basic details of the incident again - approaching 5 months after the original claim; this reviewer may then send you a non-sensical letter that argues the original ‘not at fault’ decision no longer stands but does not even mention the fact a irrelevant traffic light rule was cited as the reason for the reversal of your country road incident decision; The letter may say that you have a week to contact the reviewer directly if there are any issues but where the phone number is meant to be is only xxx’s; so you may call the other overseas call centre number which answers as ‘welcome to RACV’ even though you are insured by SGIC; so you may then resort to email and the only reply you get before their deadline is an autoreply saying “thanks for your recent claim”; you may never feel so disappointed in an Australian company; you will feel very sad for the few remaining staff left in the Australian offices who must read these reports of what happens when the customers they sign up ever need to make a claim....
Read full reviewDon’t go near any of the insurance brands associated with this company. Firstly, apart from the initial sales team if you ever have to make a claim you will be dealing with an overseas call centre. The 'SA-based' SGIC brand is the thinnest of facades and the current owners of the brand are trashing what was once a respected name. The reports of terrible experiences found elsewhere here are consistent with our disastrous experience. Their systems are hopelessly dysfunctional and, as mentioned by others, seems to be based on forcing unfortunate OS call centre staff to wear people down through sheer frustration so that customers give up when repeatedly no level of competent service or alternative to escape their spiral of ineffective non-action is provided. From our experience. You will never deal with the same person twice; you will have to explain the same thing over and over, in our case more than a dozen times; you will deal with unfortunate OS call centre staff who are thrown to the wolves with inadequate resources or power to resolve things (the company should be ashamed of the way these staff are used to avoid Australian senior staff having any contact with super-frustrated customers); you will not get replies to emails; you will wait to talk to people who have are not equipped to understand the case even though it has been written, drawn and explained a dozen times; if you demand to be sent something in writing it may be a text with a completely irrelevant link; you will be given contradictory advice that the staff cannot provide any backup explanation for - even after being put on hold for 10 minutes; you will not find an obvious way to talk to anyone with any capacity to get you off their exhausting call centre treadmill. Australian-based staff seem protected by the system at all costs so their call centre staff must face the music; you may get told to that your claim is finally resolved after 4 months and told to take it to an SGIC approved crash repairer and spend the time to do so; you may then be told the opposite based on a so-called new review finding that there was a breach of traffic light road rules - in an incident on an isolated country road with no traffic lights for miles around. You may then be told to provide the basic details of the incident again - approaching 5 months after the original claim; this reviewer may then send you a non-sensical letter that argues the original ‘not at fault’ decision no longer stands but does not even mention the fact a irrelevant traffic light rule was cited as the reason for the reversal of your country road incident decision; The letter may say that you have a week to contact the reviewer directly if there are any issues but where the phone number is meant to be is only xxx’s; so you may call the other overseas call centre number which answers as ‘welcome to RACV’ even though you are insured by SGIC; so you may then resort to email and the only reply you get before their deadline is an autoreply saying “thanks for your recent claim”; you may never feel so disappointed in an Australian company; you will feel very sad for the few remaining staff left in the Australian offices who must read these reports of what happens when the customers they sign up ever need to make a claim....
This insurance company has been an absolute shoddy, unprofessional disgrace and has caused me incredible (unnecessary) stress. My car was hit by a reckless driver and was subsequently sent to a shoddy panel repairer in Melbourne, who did not repair the car properly. There was still a major problem when I picked the car up, so I was forced to return it for further repairs. Subsequent to this, they had to strip the car all over again and search for the problem over several days. During all of this I tried to contact Budget Direct to get a further hire car booking (which I was entitled to since the accident was not my fault). I've constantly had to call them over and over again to extend my hire car booking as the repairer kept extending out the length of the repair job. When I called Budget Direct to tell them that my car was back in the repair shop and that I needed to reinstate my hire car, I was just fobbed off to another department by the hire car team and then put on hold for well over an hour. I still have not had my car fixed and still have not been able to get in contact with anybody to reinstate my hire car booking. So I've been caught up in an accident that was not my fault and have been through nothing but stress ever since. I was with AAMI for several years and found them a much more professional operation. I will be ditching Budget Direct as soon as this mess is sorted out. A true disgrace: you should avoid Budget Direct at all costs.
Read full reviewThis insurance company has been an absolute shoddy, unprofessional disgrace and has caused me incredible (unnecessary) stress. My car was hit by a reckless driver and was subsequently sent to a shoddy panel repairer in Melbourne, who did not repair the car properly. There was still a major problem when I picked the car up, so I was forced to return it for further repairs. Subsequent to this, they had to strip the car all over again and search for the problem over several days. During all of this I tried to contact Budget Direct to get a further hire car booking (which I was entitled to since the accident was not my fault). I've constantly had to call them over and over again to extend my hire car booking as the repairer kept extending out the length of the repair job. When I called Budget Direct to tell them that my car was back in the repair shop and that I needed to reinstate my hire car, I was just fobbed off to another department by the hire car team and then put on hold for well over an hour. I still have not had my car fixed and still have not been able to get in contact with anybody to reinstate my hire car booking. So I've been caught up in an accident that was not my fault and have been through nothing but stress ever since. I was with AAMI for several years and found them a much more professional operation. I will be ditching Budget Direct as soon as this mess is sorted out. A true disgrace: you should avoid Budget Direct at all costs.
Worst car insurance company I had in my life. Worst insurance guys. I don’t recommend to get this insurance. These guys are doozy .
Read full reviewWorst car insurance company I had in my life. Worst insurance guys. I don’t recommend to get this insurance. These guys are doozy .
