RACV car insurance reviews

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

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Lots of good add-ons and Customer Service better-than-average

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Not a happy customer.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   1 / 10

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RACV is reliable & dependable

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Not the cheapest insurance, but have had nothing but good experiences when claiming

Value for money   4 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great company

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   4 / 10

Trust   7 / 10

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I have found my insurer very competitive, always courteous and prompt.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have rapidly arranged repairs even when car damage occured in outback WA.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Can take a while to speak to a nice person

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   4 / 10

Claims handling   4 / 10

Trust   5 / 10

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Have always excelled and am assured of excellence in customer service

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring to query the price increase and negotiate to receive a fair price .

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

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Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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They are competitive and competent

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

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They're pretty reliable

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

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Friendly and helpful on the phone. Information and help given when a claim is made. Excellent from the first call until the claim is finished and they follow to make sure you are happy.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Happy with my products with the company

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Very pleased with RACV staff and service provided

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Multi policy discounts, every year I am a member give me more benefits.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   10 / 10

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RACV have looked after my car insurance needs for 40 years and I have not had any issues with them. Highly recommended, even if slightly dearer than some others.

Value for money   7 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   10 / 10

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They are friendly to deal with, great prices too!

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   8 / 10

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I have had at least 2 claims, which were handled easily.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I like RACV for its fantastic service

Value for money   8 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   9 / 10

Trust   9 / 10

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RACV have been great to deal with the very few times we have had a claim over a 25 year period.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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