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RACV car insurance reviews

RACV
RACV's overall rating for car insurance

(as rated by the Mozo community)

7.9 / 10

based on 1297 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent RACV car insurance reviews

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

You get what you pay for!

RACV may not be the cheapest but you get what you pay for. I've never had any issues when it's come to claim and that's been 3 times over the past 15 years!

Full review

RACV may not be the cheapest but you get what you pay for. I've never had any issues when it's come to claim and that's been 3 times over the past 15 years!

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Rhiannon, Victoria, reviewed 2 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Trusted big name and fair.

You can trust that coverage is provided and roadside assistance is really handy. It's probably because it's a bigger name that there is more trust, too. Not cheap for under 25, but not exactly a rip off, either.

Full review

You can trust that coverage is provided and roadside assistance is really handy. It's probably because it's a bigger name that there is more trust, too. Not cheap for under 25, but not exactly a rip off, either.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Lucia, Victoria, reviewed 3 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

RACV is value for money.

I have been with RACV for more than 10 years. They offer great product bundling discounts.

Full review

I have been with RACV for more than 10 years. They offer great product bundling discounts.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Stephen, Victoria, reviewed 7 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Trustworthy and reliable insurance.

RACV insurance is trustworthy and reliable. Staff are extremely helpful, polite and compassionate. Claims are sorted promptly and hassle free.

Full review

RACV insurance is trustworthy and reliable. Staff are extremely helpful, polite and compassionate. Claims are sorted promptly and hassle free.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Sharrie, Victoria, reviewed 8 days ago

RACV

RACV Car Insurance review

Overall rating   7 / 10

Straightforward claiming.

Very helpful in-store, online and over the phone. Claiming is straightforward and pleasant.

Full review

Very helpful in-store, online and over the phone. Claiming is straightforward and pleasant.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   6 / 10

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Amanda, Victoria, reviewed 9 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Great customer service

When I have had to make calls to RACV, there is never an issue with the information that is required. I had to call to change address information and the lady was just so easy to talk to, and made sure that I had changed all of the information...

Full review

When I have had to make calls to RACV, there is never an issue with the information that is required. I had to call to change address information and the lady was just so easy to talk to, and made sure that I had changed all of the information that was required. Awesome experience.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Geoff, Victoria, reviewed 10 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Good all round.

Good all round job and I don't find that of very many.

Full review

Good all round job and I don't find that of very many.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Mike, Victoria, reviewed 13 days ago

RACV

RACV Car Insurance review

Overall rating   9 / 10

It all went well when we needed them.

Handling of claim was effortless, and they replaced new for old as promised.

Full review

Handling of claim was effortless, and they replaced new for old as promised.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Alex, Victoria, reviewed 13 days ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

As above

I am happy with the product and service however I am unsure about the amount I pay. I recently retired and the km I do per annum is now reduced. Interested in looking around

Full review

I am happy with the product and service however I am unsure about the amount I pay. I recently retired and the km I do per annum is now reduced. Interested in looking around

    Value for money   5 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Graeme, Victoria, reviewed about 1 month ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Have multiple insurance policies with them

I have been a life member with RACV and I would not switch.

Full review

I have been a life member with RACV and I would not switch.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Octave, Victoria, reviewed about 2 months ago

RACV

RACV Car Insurance review

Overall rating   5 / 10

Bit expensive

I have to go to a really high excess to get a decent Premium.

Full review

I have to go to a really high excess to get a decent Premium.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   5 / 10

    Claims handling   4 / 10

    Trust   5 / 10

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Ash, Victoria, reviewed about 1 year ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   7 / 10

Lack of communication

They do not communicate a lot about offers.

Full review

They do not communicate a lot about offers.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   6 / 10

    Trust   6 / 10

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Caroline, Victoria, reviewed over 1 year ago

RACV

RACV Car Insurance review

Overall rating   6 / 10

Make it easy

I think RACV should be cheaper.

Full review

I think RACV should be cheaper.

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Fabian, Victoria, reviewed over 1 year ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   5 / 10

Could do better

Could get a cheaper rate with a broader search.

Full review

Could get a cheaper rate with a broader search.

    Value for money   1 / 10

    Policy coverage   10 / 10

    Customer service   2 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Melissa, Victoria, reviewed over 1 year ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Excellent customer service and premiums

Love racv, excellent rates and options

Full review

Love racv, excellent rates and options

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Leanne, Victoria, reviewed over 1 year ago

RACV

RACV Car Insurance review

Overall rating   7 / 10

No problems

Great!!!

Full review

Great!!!

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Carrol, Victoria, reviewed over 1 year ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

They are great

They are great.

Full review

They are great.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Trust   8 / 10

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Alyssa, Victoria, reviewed over 1 year ago

RACV

RACV Car Insurance review

Overall rating   10 / 10

Excellent service

Excellent service

Full review

Excellent service

    Value for money   6 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Trust   10 / 10

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Michelle, Victoria, reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Great customer service, friendly, helpful services

friendly and helpful service with enquiries

Full review

friendly and helpful service with enquiries

    Value for money   8 / 10

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Jackie, Victoria, reviewed over 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Totally customer service orientated company

for all the above 10 answers excellent agency in Shepparton we deal with

Full review

for all the above 10 answers excellent agency in Shepparton we deal with

    Value for money   10 / 10

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Graeme, Victoria, reviewed over 2 years ago

RACV

RACV Car Insurance review

Overall rating   8 / 10

Generally satisfied with RACV

generally satisfied with racv

Full review

generally satisfied with racv

    Value for money   7 / 10

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Kel, Victoria, reviewed over 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Excellent customer service that cannot be beaten

They were really helpful when I had to make a claim last year.

Full review

They were really helpful when I had to make a claim last year.

    Value for money   8 / 10

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Owain, Victoria, reviewed over 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   0 / 10

They handled my claim terribly

Handled claim terribly.

Full review

Handled claim terribly.

    Value for money   0 / 10

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Sarah, Victoria, reviewed over 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   6 / 10

Great provider

RACV are very good. I've been with them now for over 25 years.

Full review

RACV are very good. I've been with them now for over 25 years.

    Value for money   8 / 10

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Rose, Victoria, reviewed over 2 years ago

RACV

RACV Complete Care Car Insurance Comprehensive Car Insurance review

Overall rating   5 / 10

No issues

Never had a problem.

Full review

Never had a problem.

    Value for money   5 / 10

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Mannii, Victoria, reviewed over 2 years ago

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