My association with the RACV began when I was 14. Holden donated a car and RACV provided the finance for a in schools program. I was trained in the theory of driving and given practical lessons in the local farming area. When i began driving RACV insured my car for the first 10 years as well as membership in the car care. As i got married and had a young family we could no longer insure with RACV but we kept up the roadside assist. So to us RACV was a trusted brand/club. It is sad to see how RACV has changed in recent years. When insuring our car last year we chose RACV even though the cost was hundreds of dollars more than Budget Direct. In October my wife parked the car at a local park and took the grand children to play. When they returned to the car someone had damaged the side door, damaged the bumper and smashed the rear tail lights. It was the 9th of October. We contacted the RACV and began the claims process. Took the car to our repairer, they inspected it described the repairs that would be necessary, took pictures, we then took the car home and waited for the RACV assessor, and waited , and waited. We contacted RACV and were told there were delays, eventually after 6 weeks RACV contacted us and sent an assessor. He arrived, walked around the car made insults about our repairer and left. After another 2 weeks we contacted RACV and we were told that they couldn't come to an agreed cost on the repair. I suggested that i go and get an independent quote. He asked where i would get an independent assessment. I told him Cranwell, because when we had been forced to use them last time they had described the repair as it should be done. So i went to Cranwell to get an independent assessment , explained the situation and told them i needed an independent quote. They took photos and told me they would get back to me with a quote. Three days later Cranwell contacted us with a order number for repairs, RACV had been in contact with them and they were going to do the repair. We never got a quote from Cranwell, RACV had taken over the quote somehow. So i went and got an independent quote else where. The two quotes were within $300 of each other around $5000 they described the repair as it should be done (no short cuts). Contacted RACV and talked about the second quote. A few days later they contacted us, he offered us a $2500 cash settlement; half the amount it would take to fix the car. He told me "If you dont take this you will be waiting a long time, take it up with AFCA good luck". True to his word we are still waiting. Holding customers to ransom, offering half payments, deliberate delay of the assessment process, deliberate delay of repairs all in an attempt to halve costs. We had considered Budget Direct, they couldn't have been worse than the dirty tricks that RACV has pulled. The general public needs to know your processes, they need to know that RACV will delay,threaten, use whatever means possible to reduce the payouts in real cases. Our car has been unroadworthy since it was hit, we have only one car to transport my disabled daughter and my wheelchair bound wife. RACV has caused months of worry, we have been forced to drive an unroadworthy car. I am going to seek the help of "A Current Affair" to resolve these problems, you need to change your processes, for-fill your obligations as an insurance company. At the cost you charge RACV should set an example of how it should be done, rather than an example of the worst insurance in Australia.
RACV may not be the cheapest but you get what you pay for. I've never had any issues when it's come to claim and that's been 3 times over the past 15 years!
You can trust that coverage is provided and roadside assistance is really handy. It's probably because it's a bigger name that there is more trust, too. Not cheap for under 25, but not exactly a rip off, either.
RACV insurance is trustworthy and reliable. Staff are extremely helpful, polite and compassionate. Claims are sorted promptly and hassle free.
When I have had to make calls to RACV, there is never an issue with the information that is required. I had to call to change address information and the lady was just so easy to talk to, and made sure that I had changed all of the information that was required. Awesome experience.
I am happy with the product and service however I am unsure about the amount I pay. I recently retired and the km I do per annum is now reduced. Interested in looking around
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