RACV car insurance reviews

RACV
RACV's overall rating for car insurance

(as rated by the Mozo community)

7.9 / 10

based on 514 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent RACV car insurance reviews

RACV

RACV car insurance review

Overall rating   10 / 10

Fantastic, caring staff

When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really...

When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really helped me when I was in trouble.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Alison (VIC), reviewed 25 days ago

RACV

RACV car insurance review

Overall rating   10 / 10

Great provider

Great service and availability of callouts.

Great service and availability of callouts.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Liam (VIC), reviewed about 2 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Fair service

RACV give me piece of mind, I believe they will be there when I need them.

RACV give me piece of mind, I believe they will be there when I need them.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Kim (VIC), reviewed about 2 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

I enjoy RACV for the ease of everything

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Sharmila (VIC), reviewed 2 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   4 / 10

Generally good but not always

Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause...

Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause of a fault and not a determination they requested, which resulted in $750 out of my pocket.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Jim (VIC), reviewed 3 months ago

RACV

RACV car insurance review

Overall rating   5 / 10

Premiums are not very competitive

It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

    Value for money   2 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Andrew (VIC), reviewed 4 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Average overall

I would have liked a better price on my car.

I would have liked a better price on my car.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

Less

Kym (VIC), reviewed 4 months ago

RACV

RACV car insurance review

Overall rating   7 / 10

Great customer service on the phone

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   8 / 10

    Trust   7 / 10

Less

Julie (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Trustworthy and predictable.

Lots of good add-ons and Customer Service better-than-average

Lots of good add-ons and Customer Service better-than-average

    Value for money   4 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

Less

C.i.wilson (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   3 / 10

Nightmare on phone

Not a happy customer.

Not a happy customer.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   1 / 10

Less

Paul (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Satisfied

RACV is reliable & dependable

RACV is reliable & dependable

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

Less

Nati (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Brilliant when it comes to the crunch

Not the cheapest insurance, but have had nothing but good experiences when claiming

Not the cheapest insurance, but have had nothing but good experiences when claiming

    Value for money   4 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Kristen (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very happy with RACV

Great company

Great company

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

George (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Service, quality and a measure of competitiveness

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as...

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   4 / 10

    Trust   7 / 10

Less

Robert (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very competitive and great customer service

I have found my insurer very competitive, always courteous and prompt.

I have found my insurer very competitive, always courteous and prompt.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Judith (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good customer service

Have rapidly arranged repairs even when car damage occured in outback WA.

Have rapidly arranged repairs even when car damage occured in outback WA.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

Less

Richard (VIC), reviewed about 1 year ago

RACV

RACV car insurance review

Overall rating   7 / 10

Rates are ok

Can take a while to speak to a nice person

Can take a while to speak to a nice person

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   4 / 10

    Claims handling   4 / 10

    Trust   5 / 10

Less

N. (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

The best always

Have always excelled and am assured of excellence in customer service

Have always excelled and am assured of excellence in customer service

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Judith (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Top quality service at a premium price !

The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring...

The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring to query the price increase and negotiate to receive a fair price .

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

Less

Ian (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great customer service and no hassles

RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   8 / 10

Less

Denise (VIC), reviewed about 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Amazing

Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Janelle (VIC), reviewed about 1 year ago

RACV

RACV car insurance review

Overall rating   10 / 10

Instant Service

They are competitive and competent

They are competitive and competent

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

Less

Norma (VIC), reviewed over 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good premiums ok customer services

They're pretty reliable

They're pretty reliable

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

Less

Clay (VIC), reviewed over 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent value and friendly to deal with

Friendly and helpful on the phone. Information and help given when a claim is made. Excellent from the first call until the claim is finished and they follow to make sure you are happy.

Friendly and helpful on the phone. Information and help given when a claim is made. Excellent from the first call until the claim is finished and they follow to make sure you are happy.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

Less

Linda (VIC), reviewed over 1 year ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

lnsurer

Happy with my products with the company

Happy with my products with the company

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

Less

Karen (VIC), reviewed over 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Back to top