I am able to talk to a customer service operator at any time. The cover is comprehensive. The price ok but I was going to put through a claim for storm damage on my scooter. I didn’t end up going through with the claim but it remained on my record for many years even though I received no money from them. I ended up trading in the scooter with the damage for a new model.
I love RACV. Always quick to get a hold of and they are so much cheaper than the competition! Wouldn’t ever go back to anyone else!
I love them as I have been with them for years however since covid has hit I’ve had a huge rise in my yearly insurance. It would be better if it was less like it was.
I like that they are a well known company and I could find many personal reviews on them to read before deciding. I love the extras they provide such as discounts off accommodation which comes in handy for my young family.
I have asked them to cover my locksmith cost and they said "no" because I haven't called them in advance before the locksmith came.
10 years with RACV and I've had great customer service each interaction I had with them. They explained every question I had in detail. For a young girl and her first car it was good to have such a reliable service.
They are very helpful with any questions I have and quick to give payout if you have a car accident and your car is a write off.
Their level of standard with quality and care has been consistently impeccable in the years that I have remained a satisfied customer.
I have been with RACV since I first purchased my first car. They were one of the cheaper options for drivers under 25. The reason I have stayed with them is I cannot fault their customer service. I have unfortunately been rear ended twice and putting in a claim and getting repairs done was easy and they have always provided a hire car. The repairs have been done in a timely manner and I've never had issues with them.
Easy to deal with and a straightforward sign-up process. Helpful with enquiries and concerns. Reasonably priced for service offered.
I'm currently in the process of making a claim that is taking months to deal with. It was not made clear to me that the claim would not even be looked at until after we paid the excess and it's been months since the excess was paid and it still hasn't been dealt with. You have to deal with it all over the phone or online, you can't just go in and talk to someone face to face as I prefer.
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