I don't like that you can only deal with claims via phone or internet, I like to talk to a person face to face so we can both understand what is being said. They don't have your back or even seem to care about their customers
Customer service is friendly, efficient and fast. I completely trust RACV to look after me if anything goes wrong. The pricing is a little higher than other companies but worth it for the far better experience I have feeling with them.
My family enjoy 2nd-generation membership status with RACV & we've never been sorry for being so. Now my children are the " 3rd generation " to enjoy RACV membership & insurance provision for our cars, house & contents. RACV, though being an " iconic " insurer, truly values its members & provides products that are real " value for money ". Their claims process is straight-forward, they don't mess you around to gain advantage & it's quick. Membership benefits aren't just confined to only insurance products, but cover a vast range.
I have had RACV car insurance for many years.Every single year it goes up about 40 to 50 dollars. The only way you can reduce the amount you pay is have a higher premium. Not ideal at all.
RACV are not the cheapest insurer, but I am definitely getting what I pay for. I had two small accidents as a P-plater, and they just organised the repairs and took care of it all, no red tape. It is definitely reasonable to look at how much your premiums and excess are, but it is also about what you get from the insurer when you do need it.
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