Always helpful and deliver great service. Making it easy to make monthly payments.
RACV have generally been overall helpful. At times the customer experience has not been of high quality.
RACV is a long trusted company and they've only ever been fantastic to deal with with either claims or customer service etc.
PROS Friendly service every time. Fast at getting claims sorted. Cheap and reliable. CONS There are none.
I was recently involved in a car accident, and the team at RACV were so caring and professional in answering my questions and helping me to submit my claim. I was so impressed by their consideration and the consistency of customer service. I have been with them for over 10 years, and they have always been able to assist me whenever I have called - to change a tire or check my car battery. Online information is clear and prices are definitely worth it for the customer care and response.
Easy to get through for claims, very supportive with any inquiries! They also give discounts for multiple policies
They are cheap and claims are easy. Longer memberships get better discounts
I’ve only really heard good things about RACV, most of my friends are with them and say they are good value. Overall happy to be with them no issues so far.
RACV comprehensive car insurance is what we have on our family car. Given the fact that we have made two claims both of which were dealt with in a timely manner and repairs made in efficient manner as well I couldn’t recommend RACV comprehensive car insurance any more highly if I tried.
I have been with RACV many years and they have always been reliable. Always there when I need them.
RACV and IAG insurance fail to provide details and in any form of writing when they have repaired car on a not at fault claim. As a customer I have been treated like I have no say over repairs to my own vehicle, and what is done even though it has not been done properly, steer clear of RACV insurance and their underwriter IAG.
Unfortunately my wife and I have been involved in 3 car accidents (fault free). RACV road service, claims department, car loan and repairs were undertaken in a speedy and professional manner. A week later a follow up phone call was received to ensure our satisfaction, they may be a fraction dearer but this is offset with service and reliability. As such our confidence with RACV includes our home & contents.
I had a claim two years ago out of state and they were excellent in approving and processing the repairs immediately so I could continue my journey.
I have been with RACV for 4 years and have never had a problem with them. They have always had good customer service and always resolved any issues or helped with my queries quickly. I don’t find the prices unreasonable either.
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