RACV car insurance reviews

Great insurer. Been with them for many years.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Good service and clear communications.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Recently claimed on my policy and they were hassle free to deal with.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really helped me when I was in trouble.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Great service and availability of callouts.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACV give me piece of mind, I believe they will be there when I need them.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause of a fault and not a determination they requested, which resulted in $750 out of my pocket.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

Value for money   2 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I would have liked a better price on my car.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

Less

Lots of good add-ons and Customer Service better-than-average

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

Not a happy customer.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   1 / 10

Less

RACV is reliable & dependable

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Not the cheapest insurance, but have had nothing but good experiences when claiming

Value for money   4 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Great company

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   4 / 10

Trust   7 / 10

Less

I have found my insurer very competitive, always courteous and prompt.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Have rapidly arranged repairs even when car damage occured in outback WA.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

Less

Can take a while to speak to a nice person

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   4 / 10

Claims handling   4 / 10

Trust   5 / 10

Less

Have always excelled and am assured of excellence in customer service

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring to query the price increase and negotiate to receive a fair price .

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   8 / 10

Less

Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They are competitive and competent

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   10 / 10

Less