RACV car insurance reviews

They were really helpful when I had to make a claim last year.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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When I had an accident, they were very fast to help me and professional in their approach. Their rates are competitive and customer service is excellent.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Always great customer service, whether face to face or over the phone. Best of all, RACV has my complete confidence.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Fantastic value for money, customer oriented!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Great insurer. Been with them for many years.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Good service and clear communications.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Recently claimed on my policy and they were hassle free to deal with.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really helped me when I was in trouble.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Great service and availability of callouts.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACV give me piece of mind, I believe they will be there when I need them.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause of a fault and not a determination they requested, which resulted in $750 out of my pocket.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

Value for money   2 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I would have liked a better price on my car.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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All insurances are with RACV, makes it easy and can pop into the shop for other assistance

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   7 / 10

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Lots of good add-ons and Customer Service better-than-average

Value for money   4 / 10

Policy coverage   7 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   8 / 10

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Not a happy customer.

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   1 / 10

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RACV is reliable & dependable

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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Not the cheapest insurance, but have had nothing but good experiences when claiming

Value for money   4 / 10

Policy coverage   9 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great company

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   4 / 10

Trust   7 / 10

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I have found my insurer very competitive, always courteous and prompt.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Have rapidly arranged repairs even when car damage occured in outback WA.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   9 / 10

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Can take a while to speak to a nice person

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   4 / 10

Claims handling   4 / 10

Trust   5 / 10

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Have always excelled and am assured of excellence in customer service

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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