RACV car insurance reviews

RACV
RACV's overall rating for car insurance

(as rated by the Mozo community)

7.9 / 10

based on 514 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Recent RACV car insurance reviews

RACV

RACV car insurance review

Overall rating   7 / 10

No problems

Great!!!

Full review

Great!!!

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Carrol (VIC), reviewed 5 days ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   8 / 10

They are great

They are great.

Full review

They are great.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Alyssa (VIC), reviewed 5 days ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Excellent customer service always willing to help

Always willing to help in recommending the appropriate service to meet your needs.

Full review

Always willing to help in recommending the appropriate service to meet your needs.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Leanne (VIC), reviewed 12 days ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   8 / 10

Excellent customer service that cannot be beaten

They were really helpful when I had to make a claim last year.

Full review

They were really helpful when I had to make a claim last year.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Owain (VIC), reviewed 8 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Premiums are fine, confident with coverage

When I had an accident, they were very fast to help me and professional in their approach. Their rates are competitive and customer service is excellent.

Full review

When I had an accident, they were very fast to help me and professional in their approach. Their rates are competitive and customer service is excellent.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Terence (VIC), reviewed 8 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

The best insurance for peace of mind

Always great customer service, whether face to face or over the phone. Best of all, RACV has my complete confidence.

Full review

Always great customer service, whether face to face or over the phone. Best of all, RACV has my complete confidence.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Alison (VIC), reviewed 8 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Value for money and reliable

Fantastic value for money, customer oriented!

Full review

Fantastic value for money, customer oriented!

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Emma (VIC), reviewed 8 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Always great customer service

Great insurer. Been with them for many years.

Full review

Great insurer. Been with them for many years.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Heather (VIC), reviewed 8 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Trusted insurer for 20+ years

Good service and clear communications.

Full review

Good service and clear communications.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ned (VIC), reviewed 9 months ago

RACV

RACV car insurance review

Overall rating   10 / 10

Great to deal with

Recently claimed on my policy and they were hassle free to deal with.

Full review

Recently claimed on my policy and they were hassle free to deal with.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ray (VIC), reviewed 10 months ago

RACV

RACV car insurance review

Overall rating   10 / 10

Fantastic, caring staff

When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really...

Full review

When someone hit my car when it was parked on the street and then took off, the first thing RACV said was 'I'm sorry to hear that'. To me, that meant the world, because my car means a lot to me. The claims process was hassle free and they really helped me when I was in trouble.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Alison (VIC), reviewed 11 months ago

RACV

RACV car insurance review

Overall rating   10 / 10

Great provider

Great service and availability of callouts.

Full review

Great service and availability of callouts.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Liam (VIC), reviewed 12 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   9 / 10

Fair service

RACV give me piece of mind, I believe they will be there when I need them.

Full review

RACV give me piece of mind, I believe they will be there when I need them.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kim (VIC), reviewed 12 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   6 / 10

I enjoy RACV for the ease of everything

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

Full review

I think the marketing tactics for RACV could be more motivated by the clients' wants and financial abilities.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sharmila (VIC), reviewed 12 months ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   4 / 10

Generally good but not always

Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause...

Full review

Dislike this provider on the occasion of during the last not at fault claim since the person I was dealing with was rude, did not listen to what I was saying and spoke over me when I was talking. They also accepted a personal opinion to the cause of a fault and not a determination they requested, which resulted in $750 out of my pocket.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jim (VIC), reviewed about 1 year ago

RACV

RACV car insurance review

Overall rating   5 / 10

Premiums are not very competitive

It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

Full review

It is best to check for the pricing of product discounts applied for their multi policy. I've had years with this provider but don't often get the best price rates or cover.

    Value for money   2 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Andrew (VIC), reviewed about 1 year ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   8 / 10

Average overall

I would have liked a better price on my car.

Full review

I would have liked a better price on my car.

    Value for money   5 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kym (VIC), reviewed about 1 year ago

RACV

RACV car insurance review

Overall rating   7 / 10

Great customer service on the phone

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

Full review

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Julie (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   7 / 10

Trustworthy and predictable.

Lots of good add-ons and Customer Service better-than-average

Full review

Lots of good add-ons and Customer Service better-than-average

    Value for money   4 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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C.i.wilson (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   3 / 10

Nightmare on phone

Not a happy customer.

Full review

Not a happy customer.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   1 / 10

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Paul (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   8 / 10

Satisfied

RACV is reliable & dependable

Full review

RACV is reliable & dependable

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Nati (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   9 / 10

Brilliant when it comes to the crunch

Not the cheapest insurance, but have had nothing but good experiences when claiming

Full review

Not the cheapest insurance, but have had nothing but good experiences when claiming

    Value for money   4 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kristen (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Very happy with RACV

Great company

Full review

Great company

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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George (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   8 / 10

Service, quality and a measure of competitiveness

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as...

Full review

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   4 / 10

    Trust   7 / 10

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Robert (VIC), reviewed almost 2 years ago

RACV

RACV Complete Care Car Insurance car insurance review

Overall rating   10 / 10

Very competitive and great customer service

I have found my insurer very competitive, always courteous and prompt.

Full review

I have found my insurer very competitive, always courteous and prompt.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Judith (VIC), reviewed almost 2 years ago

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