RACV car insurance reviews

RACV
RACV's overall rating for car insurance

(as rated by the Mozo community)

7.9 / 10

based on 514 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Recent RACV car insurance reviews

RACV

RACV car insurance review

Overall rating   7 / 10

Great customer service on the phone

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

Full review

All insurances are with RACV, makes it easy and can pop into the shop for other assistance

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   8 / 10

    Trust   7 / 10

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Julie (VIC), reviewed 4 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Trustworthy and predictable.

Lots of good add-ons and Customer Service better-than-average

Full review

Lots of good add-ons and Customer Service better-than-average

    Value for money   4 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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C.i.wilson (VIC), reviewed 4 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   3 / 10

Nightmare on phone

Not a happy customer.

Full review

Not a happy customer.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   1 / 10

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Paul (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Satisfied

RACV is reliable & dependable

Full review

RACV is reliable & dependable

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Nati (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Brilliant when it comes to the crunch

Not the cheapest insurance, but have had nothing but good experiences when claiming

Full review

Not the cheapest insurance, but have had nothing but good experiences when claiming

    Value for money   4 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kristen (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very happy with RACV

Great company

Full review

Great company

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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George (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Service, quality and a measure of competitiveness

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as...

Full review

Generally good communication, using Australian employees. Good customer service. Listened to my complaints and acted upon them! Maybe a bit slow in completion of claim, but thorough. They need to keep up the good work of service provision as online insurers are more competitive.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   4 / 10

    Trust   7 / 10

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Robert (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very competitive and great customer service

I have found my insurer very competitive, always courteous and prompt.

Full review

I have found my insurer very competitive, always courteous and prompt.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Judith (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Good customer service

Have rapidly arranged repairs even when car damage occured in outback WA.

Full review

Have rapidly arranged repairs even when car damage occured in outback WA.

    Value for money   8 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Richard (VIC), reviewed 6 months ago

RACV

RACV car insurance review

Overall rating   7 / 10

Rates are ok

Can take a while to speak to a nice person

Full review

Can take a while to speak to a nice person

    Value for money   6 / 10

    Policy coverage   6 / 10

    Customer service   4 / 10

    Claims handling   4 / 10

    Trust   5 / 10

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N. (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

The best always

Have always excelled and am assured of excellence in customer service

Full review

Have always excelled and am assured of excellence in customer service

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Judith (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Top quality service at a premium price !

The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring...

Full review

The service provided by RACV Insurance is excellent i have the rental car option and it has helped me out numerous times. Also the quality of the repair work is 1st class. My only complaint is that at the policy renewal each year i have to ring to query the price increase and negotiate to receive a fair price .

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Ian (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great customer service and no hassles

RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

Full review

RACV were very helpful when my parked car was smashed into. It was easy to get the repairs done and relatively hassle free

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Denise (VIC), reviewed 6 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Amazing

Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

Full review

Absolutely fantastic, would recommend them to anyone as I have had a lot of trouble in the past year and they have done an absolutely amazing job.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Janelle (VIC), reviewed 7 months ago

RACV

RACV car insurance review

Overall rating   10 / 10

Instant Service

They are competitive and competent

Full review

They are competitive and competent

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   10 / 10

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Norma (VIC), reviewed 7 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Good premiums ok customer services

They're pretty reliable

Full review

They're pretty reliable

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Clay (VIC), reviewed 7 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent value and friendly to deal with

Friendly and helpful on the phone. Information and help given when a claim is made. Excellent from the first call until the claim is finished and they follow to make sure you are happy.

Full review

Friendly and helpful on the phone. Information and help given when a claim is made. Excellent from the first call until the claim is finished and they follow to make sure you are happy.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Linda (VIC), reviewed 7 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

lnsurer

Happy with my products with the company

Full review

Happy with my products with the company

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Karen (VIC), reviewed 7 months ago

RACV

RACV car insurance review

Overall rating   8 / 10

Would recommend to others.

Very pleased with RACV staff and service provided

Full review

Very pleased with RACV staff and service provided

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Carol (VIC), reviewed 7 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

great benefits for long term members

Multi policy discounts, every year I am a member give me more benefits.

Full review

Multi policy discounts, every year I am a member give me more benefits.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Carolyn (VIC), reviewed 7 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Trustworthy Insurer that will process a claim.

RACV have looked after my car insurance needs for 40 years and I have not had any issues with them. Highly recommended, even if slightly dearer than some others.

Full review

RACV have looked after my car insurance needs for 40 years and I have not had any issues with them. Highly recommended, even if slightly dearer than some others.

    Value for money   7 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   10 / 10

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Ron (VIC), reviewed 8 months ago

RACV

RACV car insurance review

Overall rating   9 / 10

Would recommend for anyone on a budget!

They are friendly to deal with, great prices too!

Full review

They are friendly to deal with, great prices too!

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   9 / 10

    Trust   8 / 10

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Claudia (VIC), reviewed 8 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great customer service and price.

I have had at least 2 claims, which were handled easily.

Full review

I have had at least 2 claims, which were handled easily.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Kaba (VIC), reviewed 8 months ago

RACV

RACV car insurance review

Overall rating   10 / 10

great customer service

I like RACV for its fantastic service

Full review

I like RACV for its fantastic service

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Iunisi (VIC), reviewed 8 months ago

RACV

RACV Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

RACV look after you

RACV have been great to deal with the very few times we have had a claim over a 25 year period.

Full review

RACV have been great to deal with the very few times we have had a claim over a 25 year period.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Lynlee (VIC), reviewed 8 months ago

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