Westpac Home loan reviews
Overall rating
Recent Westpac home loan reviews
Westpac Fixed Options Home Loan (Principal & Interest) (Premier Advantage Package) review
Reliable.
Easy to access information. The bank does not go out of their way to give lower interest rates to match current situations.
Westpac Equity Access (Premier Advantage Package) review
Not that good
No personal service for re-financing loans.
Westpac Rocket Investment Loan (Principal & Interest) review
Great product and features.
The product offered by the bank is competitive and has great features such as withdrawals and interest rate reduction against balance of other accounts. Fees and rates are regularly reviewed and adjusted.
Westpac Home Loan review
Go Westpac!
They have been extremely helpful during the Covid-19 issues. The only disadvantage is they are not set up for Apple Wallet like other banks as yet.
Westpac Fixed Rate Investment Loan (Principal & Interest) review
Ok, but could be better.
Could be more proactive in offering reduced interest rates.
Westpac Rocket Repay Home Loan (Principal & Interest) (Premier Advantage Package) review
Westpac rewards loyalty.
Often with pay television, electricity and other services you need to ring up regularly and threaten to leave in order to get the best deal. What I love about Westpac is they regularly ring me to offer a better deal than what's advertised. This rewards loyalty and is good business.
Westpac Home Loan review
Excellent online banking. That's all.
I like the convenience of Westpac's online banking. However when it comes to customer service they have really let us down. No contact is made to enquire as to whether we are pleased with their service or whether they can offer more. If we want to ask about lower interest rates we need to ring them, no offers are made from their side of the fence. Additionally, there are only 2 branches in my town, neither open till after 9:30 and both are closed by 4. These hours are useless when you work!
Westpac Rocket Repay Home Loan (Principal & Interest) (Premier Advantage Package) review
A well packaged home loan with a trusted bank
Overall a well packaged home loan offering 100% offset account, competitive rates and free redraw available. The only negative is the annual fee of $395.
Westpac Rocket Repay Home Loan (Principal & Interest) review
Good products, good service and the IT works well
The customer relationship team are always helpful and responsive.
Westpac Home Loan review
Thank you.
They need to look after their customers better, giving a hand, giving advice on how to lower their debts, some advice, SOMETHING.
Westpac Home Loan review
Solid institution but not customer pro-active.
Pros: . Solid, reliable institution . Extensive branch network . Staff are generally polite . Home loan products have many options and tailored to your needs Cons: . Lack customer focus: three nearby branches closed down for "customers convenience" (not true!) leaving nearest branch at faraway busy shopping centre . When country's interest rates are lowered, bank does not automatically reflect to my home loan product requiring me to phone up and re-negotiate . Not transparent with changes impacting customer (for example, notifying of change in interest rate calculations) . While staff are generally polite, they often lack basic knowledge of their products and it takes much explanation and followup to speak to the correct person
Westpac Rocket Repay Home Loan (Principal & Interest) review
Worst bank ever seen regarding home loan
I have been trying to refinancing my home loan and I have submitted my dispatch form on 8 May and they have not settled the loan yet. They send the documents to Perth instead of Canberra. I am having financial stress due to this. I have escalated the situation with Westpac through their team, but all the call goes to outside Australia. The process is so inefficient. Today, 4 June, the loan has still has not settled and they could not figure out where the document has gone? Westpac is so careless about the security documents. Please do not do home loan with Westpac. Westpac team is very Inefficient. They won't let you release your property. Could someone please suggest to me where to complain about this.
Westpac Flexi First Option Home Loan Special Offer (Principal & Interest) review
Low fee, no fuss loan. Great Customer Service.
Our local branch staff were utterly incredible, keeping me in the loop every step of the way. The loan was processed in a timely fashion. Their head office processing centre mucked them around twice, which was annoying. The way the girls handled the issues was exemplary. Post loan follow up was incredible too. I really felt like I was more than just a number.
Westpac Rocket Investment Loan (Principal & Interest) (Premier Advantage Package) review
They only care about themselves
On sign up with no family. They were amazing. With a huge amount of equity $400k now and with kids we would like to renovate and they will not help us, have tried 3 times with negative response.
Westpac Rocket Repay Home Loan (Principal & Interest) review
Banking has never been so easy
Westpac Gosford branch staff are the most pleasant people and always go above and beyond to help. The banking app is super user friendly and we plan on staying with them for life.
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Home loan comparisons on Mozo - rates updated daily
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PromotedFixed Rate Home Loan
- interest rate
- 2.09% p.a.
fixed 2 years
- comparison rate*
- 2.98% p.a.
- Promoted
Mortgage Simplifier
- interest rate
- 2.59% p.a. variable
- comparison rate*
- 2.62% p.a.
- Promoted
Smart Booster 1 Year Discount Variable Home Loan
- interest rate
- 1.99% p.a.variable for 12 months and then 2.57% p.a. variable
- comparison rate*
- 2.55% p.a.
- Promoted
UHomeLoan
- interest rate
- 2.14% p.a.
fixed 1 year
- comparison rate*
- 3.01% p.a.
- Promoted
Discount Fixed Rate
- interest rate
- 2.29% p.a.
fixed 2 years
- comparison rate*
- 3.52% p.a.
Want more? Compare all 543 home loans in the Mozo comparison engine.
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Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.