Advertisement

Westpac home loan reviews

Westpac
Westpac's overall rating for home loans

(as rated by the Mozo community)

6.7 / 10

based on 3160 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Westpac

Recent Westpac home loan reviews

Westpac

Westpac Fixed Rate Investment Loan (Principal & Interest) Fixed Rate Investment Loan review

Overall rating   1 / 10

Rates aren't competitive at all!

Westpac has the worst fixed investment rate. I am trying to get out of Westpac ASAP.

Full review

Westpac has the worst fixed investment rate. I am trying to get out of Westpac ASAP.

    Price   2 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   4 / 10

    Trust   5 / 10

Less

Parveen, Victoria, reviewed 18 days ago

Westpac

Westpac Home Loan review

Overall rating   8 / 10

Good service

They were the only bank willing to loan us money 16 years ago.

Full review

They were the only bank willing to loan us money 16 years ago.

    Price   6 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Bill, New South Wales, reviewed 28 days ago

Westpac

Westpac Fixed Options Home Loan (Principal & Interest) Fixed Options Home Loan review

Overall rating   8 / 10

Easy to use. Very useful

I have had nothing but awesome help from my bank branch. They are super friendly and know me by my name as I get to the counter. Their internet site is easy to use. Totally recommend them.

Full review

I have had nothing but awesome help from my bank branch. They are super friendly and know me by my name as I get to the counter. Their internet site is easy to use. Totally recommend them.

    Price   10 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   10 / 10

Less

John, Victoria, reviewed 11 months ago

Westpac

Westpac Home Loan review

Overall rating   0 / 10

Horrific

If you want a bank that doesn't care use this bank.

Full review

If you want a bank that doesn't care use this bank.

    Features   0 / 10

    Customer service   1 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Vicki, Queensland, reviewed 11 months ago

Westpac

Westpac Home Loan review

Overall rating   8 / 10

Excellent customer service

Staff have always been happy to provide advice to improve their services and products.

Full review

Staff have always been happy to provide advice to improve their services and products.

    Price   7 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Garry, Western Australia, reviewed 12 months ago

Westpac

Westpac Fixed Options Home Loan (Principal & Interest) Fixed Options Home Loan review

Overall rating   9 / 10

Good customer service, good support & solutions

Always have been very helpful and easy to understand and negotiate with, always willing to find a solution to financial hardship or financial planning to assist with maintaining loan repayments and ensuring your loan continues to suit your needs.

Full review

Always have been very helpful and easy to understand and negotiate with, always willing to find a solution to financial hardship or financial planning to assist with maintaining loan repayments and ensuring your loan continues to suit your needs.

    Price   10 / 10

    Features   7 / 10

    Customer service   4 / 10

    Convenience   10 / 10

    Trust   8 / 10

Less

Sonja, New South Wales, reviewed about 1 year ago

Westpac

Westpac Home Loan review

Overall rating   10 / 10

Great

They have always been helpful and supportive.

Full review

They have always been helpful and supportive.

    Price   7 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

Less

Naomi, Western Australia, reviewed about 1 year ago

Westpac

Westpac Home Loan review

Overall rating   0 / 10

Westpac has me on 4.57% and that is not good

Westpac has been extremely rigid. It will not review the interest rate I am paying. I'm an older mortgagee, I don't matter. Westpac is very good at racking up the interest rate. Considering it probably has a billion dollar profit rate and the...

Full review

Westpac has been extremely rigid. It will not review the interest rate I am paying. I'm an older mortgagee, I don't matter. Westpac is very good at racking up the interest rate. Considering it probably has a billion dollar profit rate and the Reserve Bank has not lifted its rate. Shame on you Westpac.

    Price   0 / 10

    Features   0 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   4 / 10

Less

Winnie, Queensland, reviewed about 1 year ago

Westpac

Westpac Home Loan review

Overall rating   7 / 10

Great customer service and assistance

I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Full review

I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

    Price   6 / 10

Less

David, New South Wales, reviewed about 1 year ago

Westpac

Westpac Rocket Investment Loan (Principal & Interest) Rocket Investment Loan review

Overall rating   7 / 10

Great customer service and assistance

I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Full review

I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

    Price   6 / 10

Less

David, Victoria, reviewed about 1 year ago

Westpac

Westpac Home Loan review

Overall rating   9 / 10

Good service

A good bank that has come out reasonably from the RC in Melbourne.

Full review

A good bank that has come out reasonably from the RC in Melbourne.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   6 / 10

Less

Michael, New South Wales, reviewed over 1 year ago

Westpac

Westpac Home Loan review

Overall rating   4 / 10

Had one bad loans officer

Overall service has been good, but for one shocking experience.

Full review

Overall service has been good, but for one shocking experience.

    Price   3 / 10

    Features   0 / 10

    Customer service   4 / 10

    Convenience   7 / 10

    Trust   1 / 10

Less

Linda, Queensland, reviewed over 1 year ago

Westpac

Westpac Home Loan review

Overall rating   7 / 10

Competitive rates, customer service is average

I like Westpac. The only thing I dislike is that it's online transfers takes too long. It should be instantaneous, 2 business days wait; it's all computerised it should happen straight away.

Full review

I like Westpac. The only thing I dislike is that it's online transfers takes too long. It should be instantaneous, 2 business days wait; it's all computerised it should happen straight away.

    Price   10 / 10

    Features   10 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   9 / 10

Less

Anna, Victoria, reviewed over 1 year ago

Westpac

Westpac Flexi First Option Home Loan Special Offer (Principal & Interest) Flexi First Option Home Loan review

Overall rating   7 / 10

Competitive home rates with personalised service

I like this bank because they provide special customer service representatives who recommend the best bank product for you. We can go to the representative straight away with any financial changes. The down side is customer service representatives...

Full review

I like this bank because they provide special customer service representatives who recommend the best bank product for you. We can go to the representative straight away with any financial changes. The down side is customer service representatives changes often that somewhat waters down the level of personalised services we suppose to get.

    Price   6 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   5 / 10

    Trust   8 / 10

Less

Angela, Queensland, reviewed over 1 year ago

Westpac

Westpac Home Loan review

Overall rating   9 / 10

Great bank

They do a good job looking after you.

Full review

They do a good job looking after you.

    Price   9 / 10

    Features   10 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Rachna, Queensland, reviewed over 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    2.88% p.a. variable

    comparison rate*

    2.90% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 2.88% p.a. variable
    • Comparison rate*: 2.90% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.2

    Based on 637 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k

    interest rate

    2.84% p.a. variableApply now to get this rate from 29 Oct

    comparison rate*

    2.84% p.a.Apply now to get this rate from 29 Oct

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k
    • Interest rate: 2.84% p.a. variableApply now to get this rate from 29 Oct
    • Comparison rate*: 2.84% p.a.Apply now to get this rate from 29 Oct
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager

    interest rate

    3.02% p.a. variableApply now to get this rate from 21 Oct

    comparison rate*

    3.04% p.a.Apply now to get this rate from 21 Oct

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager
    • Interest rate: 3.02% p.a. variableApply now to get this rate from 21 Oct
    • Comparison rate*: 3.04% p.a.Apply now to get this rate from 21 Oct
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    7.0

    Based on 110 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • ME Flexible Home Loan (Owner Occupier, LVR less than 80%, Principal & Interest) (Member Package)

    ME Flexible Home Loan (Owner Occupier, LVR less than 80%, Principal & Interest) (Member Package)

    • A flexible Home Loan with Member Package for Owner Occupiers including a low rate, redraw and offset.
    • Annual Fee of $395. Loan size $400k-$699k
    • No fee to fix your rate after you settle.

    interest rate

    3.34% p.a. variable

    comparison rate*

    3.78% p.a.

    upfront fees

    $200

    Go to site

    More info

    • A flexible Home Loan with Member Package for Owner Occupiers including a low rate, redraw and offset.
    • Annual Fee of $395. Loan size $400k-$699k
    • No fee to fix your rate after you settle.
    • Interest rate: 3.34% p.a. variable
    • Comparison rate*: 3.78% p.a.
    • Upfront fees: $200
    • Ongoing fees: $395.00 yearly
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $400,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.7

    Based on 902 ME home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 533 home loans in the Mozo comparison engine.

Compare more home loans

Look for a specific type of home loan:

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Back to top
 
Advertisement