Westpac home loan reviews

Westpac has the worst fixed investment rate. I am trying to get out of Westpac ASAP.

Price   2 / 10

Features   3 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   5 / 10

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They were the only bank willing to loan us money 16 years ago.

Price   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I have had nothing but awesome help from my bank branch. They are super friendly and know me by my name as I get to the counter. Their internet site is easy to use. Totally recommend them.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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If you want a bank that doesn't care use this bank.

Features   0 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

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Staff have always been happy to provide advice to improve their services and products.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Always have been very helpful and easy to understand and negotiate with, always willing to find a solution to financial hardship or financial planning to assist with maintaining loan repayments and ensuring your loan continues to suit your needs.

Price   10 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   10 / 10

Trust   8 / 10

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They have always been helpful and supportive.

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Westpac has been extremely rigid. It will not review the interest rate I am paying. I'm an older mortgagee, I don't matter. Westpac is very good at racking up the interest rate. Considering it probably has a billion dollar profit rate and the Reserve Bank has not lifted its rate. Shame on you Westpac.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   4 / 10

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I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Price   6 / 10

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I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Price   6 / 10

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A good bank that has come out reasonably from the RC in Melbourne.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   6 / 10

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Overall service has been good, but for one shocking experience.

Price   3 / 10

Features   0 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   1 / 10

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I like Westpac. The only thing I dislike is that it's online transfers takes too long. It should be instantaneous, 2 business days wait; it's all computerised it should happen straight away.

Price   10 / 10

Features   10 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   9 / 10

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I like this bank because they provide special customer service representatives who recommend the best bank product for you. We can go to the representative straight away with any financial changes. The down side is customer service representatives changes often that somewhat waters down the level of personalised services we suppose to get.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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They do a good job looking after you.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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