Westpac home loan reviews

I have had nothing but awesome help from my bank branch. They are super friendly and know me by my name as I get to the counter. Their internet site is easy to use. Totally recommend them.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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If you want a bank that doesn't care use this bank.

Features   0 / 10

Customer service   1 / 10

Convenience   0 / 10

Trust   0 / 10

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Staff have always been happy to provide advice to improve their services and products.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Always have been very helpful and easy to understand and negotiate with, always willing to find a solution to financial hardship or financial planning to assist with maintaining loan repayments and ensuring your loan continues to suit your needs.

Price   10 / 10

Features   7 / 10

Customer service   4 / 10

Convenience   10 / 10

Trust   8 / 10

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They have always been helpful and supportive.

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Westpac has been extremely rigid. It will not review the interest rate I am paying. I'm an older mortgagee, I don't matter. Westpac is very good at racking up the interest rate. Considering it probably has a billion dollar profit rate and the Reserve Bank has not lifted its rate. Shame on you Westpac.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   4 / 10

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I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Price   6 / 10

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I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Price   6 / 10

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A good bank that has come out reasonably from the RC in Melbourne.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   6 / 10

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Overall service has been good, but for one shocking experience.

Price   3 / 10

Features   0 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   1 / 10

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I like Westpac. The only thing I dislike is that it's online transfers takes too long. It should be instantaneous, 2 business days wait; it's all computerised it should happen straight away.

Price   10 / 10

Features   10 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   9 / 10

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I like this bank because they provide special customer service representatives who recommend the best bank product for you. We can go to the representative straight away with any financial changes. The down side is customer service representatives changes often that somewhat waters down the level of personalised services we suppose to get.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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They do a good job looking after you.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Good service. They know us. Not the cheapest.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   8 / 10

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Was the right option for me

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   4 / 10

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Easy to reach and talk to a bank branch manager or business banker. Quick response to email inquiries and well set up electronic banking platforms.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Westpac have always been a great Bank

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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It's great

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I recommend it to anyone who is serious about moving forward with life.

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Look about there are better deals out there

Price   8 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   7 / 10

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Personalised service was excellent, quick, and answered my questions in a straightforward way

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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manager at branch is a very nice person

Price   8 / 10

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Good local and friendly

Price   9 / 10

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Happy staff, easy to deal with, great service.

Price   8 / 10

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The premier advantage package is a real money saver on interest costs. Flexible loan options with easy redraw on additional funds you can pay in without penalty.

Price   10 / 10

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