Westpac has been incredible - both patient and helpful in my application to get my first home loan. I received both conditional and unconditional approval in record time, allowing me to secure my dream house with zero delay. The rates offered were super competitive and online set up a breeze. I really could not fault the whole process.
Westpac has a user friendly online application. Phone app is good. Online security is great. Would recommend to others. No complaints about their service. Branches are close and banking facilities also available at Australia Post.
I have investment loans that the bank won't reduce their interest rates to help during COVID.
I like the fact it is a one stop for me, I have everything with this institute. Also we can split the loan the way we want.
My husband and I have our joint home loan with Westpac. It was easy from the beginning of the application, we were explained everything we needed to know. The app is really easy to use. Customer service is very good, we always get to talk to a very professional person if we need anything. I wouldn’t change to another bank.
They refuse to reduce their rates, and are not competitive. Their customer service is atrocious.
I am really happy with Westpac as my home loan provider, they are really helpful and explained all the pro's and con's of the loan before I applied and accepted it.
Really great to deal with, checking in every through months. Really good and would recommend to anyone looking for a great deal!
The fixed rates are quite high but my biggest problem is the lack of ATMs and branches. I live in a small country town with no branch or ATM only Australia post. Would be easier to have a branch or ATM back here.
My first home loan and I’ve had plenty of questions along the way and every time I ring I get someone extremely patient and helpful.
We switched from NAB to Westpac two years ago and their service was awesome. Really personal, gave us a brilliant rate and treated our busy little kids like stars every time we went in giving them gifts etc. It's all part of the sell I understand that, but they were more personal and much better with customers than NAB, ANZ and Commonwealth, who we have used previously for home loans. Thanks.
There are no additional features on this loan type and I don't feel that they explained the difference between the redraw and offset account types adequately to us.
I already had an existing Westpac loan but went with a new providor. I had a scathing conversation with the local loan manager who seemed to think they should automatically get all my business when they were not even competitive. Only then did he offer a lower set up fee. Happy to tell him he missed out and probably for future business as well.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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