Westpac home loan reviews

The process of borrowing money and getting the loan approved was very difficult, but the product itself is great and exactly what we wanted. We can pay our wages into our mortgage and use the re-draw to pay our bills.

Price   8 / 10

Features   9 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   5 / 10

Less

I have been with Westpac for 24 years and have bought two houses with their help with no dramas.

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

Less

They shut down our local branch.

Price   7 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   6 / 10

Less

Overall the product was explained pretty well prior to signing. In the early days we had some major issues with the service that actually took a complaint to the ombudsman to resolve but since then they’ve come good.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   7 / 10

Less

Setup was great but once you're a customer you don't get offered any incentive to stay loyal, only new customers get offers.

Price   3 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   5 / 10

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Personal banking services have declined. It has a range of products.

Price   8 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   7 / 10

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Offers great customer service.

Price   5 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Very efficient and helpful staff - now helping my son to get his home loan.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   7 / 10

Less

We have been with Westpac for many years, their staff are always very helpful. They have removed the ATM from our local shopping mall but we can still get money out from Coles which is a much safer way than an ATM. The ATM was about 20 metres from Coles but I always used Coles as I felt it was safer.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Westpac Alice Springs is awesome! They have a great manager called Lincoln. They are always happy to help and promptly responds to emails.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

Less

This is our first mortgage, and it wasn't totally clear regarding the terms. When signing the contract was not provided to us in advance, and we were not given adequate time to read through the content. The content was not explained and we felt expected to sign without properly reading all the fine print - this was a miscommunication between mortgage broker and bank employee, I think. The online app is good.

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   9 / 10

Trust   7 / 10

Less

I accept that banks have to show profits but the consumers' benefits are secondary. The management hierarchy are paid much too much.

Price   7 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   5 / 10

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Like all big banks their only aim is to screw you out of your hard earned money.

Price   3 / 10

Features   2 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   0 / 10

Less

This bank helped me purchase my property, but the customer care stopped there, they dont offer any help or advice as to future investments. It's like I'm chasing them for my business when it should be the other way around.

Price   2 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   3 / 10

Trust   5 / 10

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Slow to move on rate rises. Resisting reducing rate even when asked.

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   5 / 10

Trust   3 / 10

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