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Westpac home loan reviews

Westpac
Westpac's overall rating for home loans

(as rated by the Mozo community)

6.7 / 10

based on 3196 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Westpac

Recent Westpac home loan reviews

Westpac

Westpac Rocket Repay Home Loan (Principal & Interest) (Premier Advantage Package) Rocket Repay Home Loan (Premier Advantage Package) review

Overall rating   7 / 10

Competitive interest rate and good product.

The process of borrowing money and getting the loan approved was very difficult, but the product itself is great and exactly what we wanted. We can pay our wages into our mortgage and use the re-draw to pay our bills.

Full review

The process of borrowing money and getting the loan approved was very difficult, but the product itself is great and exactly what we wanted. We can pay our wages into our mortgage and use the re-draw to pay our bills.

    Price   8 / 10

    Features   9 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   5 / 10

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Melinda, Queensland, reviewed about 16 hours ago

Westpac

Westpac Fixed Options Home Loan (Principal & Interest) Fixed Options Home Loan review

Overall rating   6 / 10

Awesome.

I have been with Westpac for 24 years and have bought two houses with their help with no dramas.

Full review

I have been with Westpac for 24 years and have bought two houses with their help with no dramas.

    Price   6 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   7 / 10

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Amanda, Western Australia, reviewed 1 day ago

Westpac

Westpac Equity Access Equity Access review

Overall rating   8 / 10

Equity loan.

They shut down our local branch.

Full review

They shut down our local branch.

    Price   7 / 10

    Features   4 / 10

    Customer service   5 / 10

    Convenience   4 / 10

    Trust   6 / 10

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Daniel, Tasmania, reviewed 1 day ago

Westpac

Westpac Home Loan review

Overall rating   8 / 10

Overall not terrible.

Overall the product was explained pretty well prior to signing. In the early days we had some major issues with the service that actually took a complaint to the ombudsman to resolve but since then they’ve come good.

Full review

Overall the product was explained pretty well prior to signing. In the early days we had some major issues with the service that actually took a complaint to the ombudsman to resolve but since then they’ve come good.

    Price   8 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   6 / 10

    Trust   7 / 10

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George, New South Wales, reviewed 4 days ago

Westpac

Westpac Home Loan review

Overall rating   5 / 10

Need to look after existing customers.

Setup was great but once you're a customer you don't get offered any incentive to stay loyal, only new customers get offers.

Full review

Setup was great but once you're a customer you don't get offered any incentive to stay loyal, only new customers get offers.

    Price   3 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   5 / 10

Less

Richard, Queensland, reviewed 7 days ago

Westpac

Westpac Rocket Investment Loan (Principal & Interest) Rocket Investment Loan review

Overall rating   7 / 10

Range of products.

Personal banking services have declined. It has a range of products.

Full review

Personal banking services have declined. It has a range of products.

    Price   8 / 10

    Features   7 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   7 / 10

Less

Deborah, Australian Capital Territory, reviewed 7 days ago

Westpac

Westpac Home Loan review

Overall rating   5 / 10

Great customer service.

Offers great customer service.

Full review

Offers great customer service.

    Price   5 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Imogen, New South Wales, reviewed 9 days ago

Westpac

Westpac Home Loan review

Overall rating   8 / 10

Very good.

Very efficient and helpful staff - now helping my son to get his home loan.

Full review

Very efficient and helpful staff - now helping my son to get his home loan.

    Price   7 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   7 / 10

Less

Fay, Victoria, reviewed 9 days ago

Westpac

Westpac Rocket Repay Home Loan (Principal & Interest) (Premier Advantage Package) Rocket Repay Home Loan (Premier Advantage Package) review

Overall rating   9 / 10

Staying with Westpac as we feel that they are ok.

We have been with Westpac for many years, their staff are always very helpful. They have removed the ATM from our local shopping mall but we can still get money out from Coles which is a much safer way than an ATM. The ATM was about 20 metres from...

Full review

We have been with Westpac for many years, their staff are always very helpful. They have removed the ATM from our local shopping mall but we can still get money out from Coles which is a much safer way than an ATM. The ATM was about 20 metres from Coles but I always used Coles as I felt it was safer.

    Price   9 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Wayne, Western Australia, reviewed 9 days ago

Westpac

Westpac Equity Access (Premier Advantage Package) Equity Access (Premier Advantage Package) review

Overall rating   9 / 10

Westpac Alice Springs is awesome.

Westpac Alice Springs is awesome! They have a great manager called Lincoln. They are always happy to help and promptly responds to emails.

Full review

Westpac Alice Springs is awesome! They have a great manager called Lincoln. They are always happy to help and promptly responds to emails.

    Price   10 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Trisha, South Australia, reviewed 9 days ago

Westpac

Westpac Rocket Investment Loan (Principal & Interest) (Premier Advantage Package) Rocket Investment Loan (Premier Advantage Package) review

Overall rating   8 / 10

Good app, mortgage terms not explained clearly.

This is our first mortgage, and it wasn't totally clear regarding the terms. When signing the contract was not provided to us in advance, and we were not given adequate time to read through the content. The content was not explained and we felt...

Full review

This is our first mortgage, and it wasn't totally clear regarding the terms. When signing the contract was not provided to us in advance, and we were not given adequate time to read through the content. The content was not explained and we felt expected to sign without properly reading all the fine print - this was a miscommunication between mortgage broker and bank employee, I think. The online app is good.

    Price   7 / 10

    Features   8 / 10

    Customer service   7 / 10

    Convenience   9 / 10

    Trust   7 / 10

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Caitlin, Victoria, reviewed 15 days ago

Westpac

Westpac Rocket Repay Home Loan (Principal & Interest) Rocket Repay Home Loan review

Overall rating   6 / 10

Good customer service is an upside.

I accept that banks have to show profits but the consumers' benefits are secondary. The management hierarchy are paid much too much.

Full review

I accept that banks have to show profits but the consumers' benefits are secondary. The management hierarchy are paid much too much.

    Price   7 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   5 / 10

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John, Western Australia, reviewed 16 days ago

Westpac

Westpac Home Loan review

Overall rating   4 / 10

Don’t bother.

Like all big banks their only aim is to screw you out of your hard earned money.

Full review

Like all big banks their only aim is to screw you out of your hard earned money.

    Price   3 / 10

    Features   2 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   0 / 10

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Jess, Victoria, reviewed 19 days ago

Westpac

Westpac Rocket Investment Loan (Principal & Interest) Rocket Investment Loan review

Overall rating   1 / 10

Not so competitive, non existent customer service.

This bank helped me purchase my property, but the customer care stopped there, they dont offer any help or advice as to future investments. It's like I'm chasing them for my business when it should be the other way around.

Full review

This bank helped me purchase my property, but the customer care stopped there, they dont offer any help or advice as to future investments. It's like I'm chasing them for my business when it should be the other way around.

    Price   2 / 10

    Features   5 / 10

    Customer service   1 / 10

    Convenience   3 / 10

    Trust   5 / 10

Less

Lorena, Victoria, reviewed 26 days ago

Westpac

Westpac Home Loan review

Overall rating   3 / 10

Barely adequate.

Slow to move on rate rises. Resisting reducing rate even when asked.

Full review

Slow to move on rate rises. Resisting reducing rate even when asked.

    Price   4 / 10

    Features   4 / 10

    Customer service   3 / 10

    Convenience   5 / 10

    Trust   3 / 10

Less

John, Queensland, reviewed 26 days ago

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Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    2.88% p.a. variable

    comparison rate*

    2.90% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 2.88% p.a. variable
    • Comparison rate*: 2.90% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.2

    Based on 639 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.84% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.84% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.3

    Based on 7 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    10.0

    Based on 1 Athena home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.

    interest rate

    2.79% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.
    • Interest rate: 2.79% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $325.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: Optional - $10 per month
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    9.0

    Based on 1 Tic:Toc home loan reviews

    Need more information?
    Go to site

    More info

  • Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer

    interest rate

    2.74% p.a. variable

    comparison rate*

    2.77% p.a.

    upfront fees

    $596

    Go to site

    More info

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer
    • Interest rate: 2.74% p.a. variable
    • Comparison rate*: 2.77% p.a.
    • Upfront fees: $596
    • Ongoing fees: $0.00
    • Discharge fee: $535.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount: $850,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    6.8

    Based on 23 Homestar home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 534 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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