I found the staff I dealt with in relation to my home loan quite helpful- they also follow up to make sure all things are well. I was selling my home and buying another last year, they were able to swap the security (the property) from my old home to my new home without me having to apply for a new home loan. Settlement occurred on the same day and it all worked out well. Recently, after a follow-up call from Westpac to see how I was doing, I entered into a fixed rate for 12 months on my home loan with no fuss. As I don't plan on moving banks anytime soon, I figured I'd save a little by fixing the interest rate for a bit. Cons- they don't have the cheapest interest rates out there.
It's a constant battle to remind the bank that its interest rates are no longer competitive and would you 'please' review. The attitude is that we will apply for a 'discount' for you. We are not asking for a discount. It's the banks attempt at trying to convince you that they are doing you a favour. This kind of leaves a bad taste in the mouth. What we are asking is that you (the bank) look after us by reducing rates in-line with what is reasonable and competitive in the market. Another way to look at it is that we are asking (feels like begging) the bank to reward our loyalty. Whilst it may seem clever and more profitable in the short term to just leave rates where they are until the customer complains, it's not a good long term strategy. It assumes the customer is unaware that he or she is paying too much. If you look at the number, and frequency of advertised rates in the market this somewhat commercially naïve. Although we haven't changed banks we want to. Why should a customer provide loyalty when the the only time the vendor (attempts to) value(s) your custom is when you complain or threaten to leave. Certainly we would not recommend this bank to anyone else.
Westpac staff have always been friendly and helpful with my banking needs. You never fell like a number. No rush advice and service.
I have 0% trust in Westpac to honour their home loans even after an unconditional offer. Firstly they issued unconditional loan which was 65% LVR , then i paid the deposit. I asked their banker if i can add an offset account and they said no problem, it will be $395 yearly charge. But then their mortage team asked to cancel my credit card and i didnt get what that had to do with it considering I had no change to my financial situation. Then I had to chase for a month to get my paperwork at the right branch. Now, just a week before settlement they say they can't settle on that day costing me more money. We will be closing our Westpac account as soon as we can! Worst Bank I have dealt with so far. 0 star rating if I have to rate
Great service, friendly staff, fair interest rates.
I just renewed my mortgage interest rate. They offered me 2.29% for three years so I just ignored offers form other banks and stayed with Westpack but after the paperwork, record shows that they renewed for only two years for 2.29% and I asked why. I was told that they got mixed up and apologised. Then they said they are ready to change it to three years but I need to pay $711 for break up fees and also they can only give 2.59% for three years because the old offer was not available at this stage. They gave some confusing calculations. I lost all trust and felt like I was cheated.
I dealt with someone at the QV Branch. I found her behaviour childish and immature and on the border of grossly unprofessional. This is truly disappointing and goes to the core of the relationship that I have established with Westpac and sadly I will now consider switching to another bank.
Westpac is expensive but trustworthy as it's so large. Service is average. ATMs abundant with great features. Online banking, telephone service and branches all handy as well as redraw and offset. I like the flexibility.
We like banking with Westpac however their branch hours are limited, especially for people who work. They refused to refinance our loan based on my husband having 2 jobs.
Easy to access information. The bank does not go out of their way to give lower interest rates to match current situations.
No personal service for re-financing loans.
The product offered by the bank is competitive and has great features such as withdrawals and interest rate reduction against balance of other accounts. Fees and rates are regularly reviewed and adjusted.
Could be more proactive in offering reduced interest rates.
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