Westpac home loan reviews

A good bank that has come out reasonably from the RC in Melbourne.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   6 / 10

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Overall service has been good, but for one shocking experience.

Price   3 / 10

Features   0 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   1 / 10

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I like Westpac. The only thing I dislike is that it's online transfers takes too long. It should be instantaneous, 2 business days wait; it's all computerised it should happen straight away.

Price   10 / 10

Features   10 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   9 / 10

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I like this bank because they provide special customer service representatives who recommend the best bank product for you. We can go to the representative straight away with any financial changes. The down side is customer service representatives changes often that somewhat waters down the level of personalised services we suppose to get.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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They do a good job looking after you.

Price   9 / 10

Features   10 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Good service. They know us. Not the cheapest.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   8 / 10

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Was the right option for me

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   4 / 10

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Easy to reach and talk to a bank branch manager or business banker. Quick response to email inquiries and well set up electronic banking platforms.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Westpac have always been a great Bank

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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It's great

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I recommend it to anyone who is serious about moving forward with life.

Price   -1 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Look about there are better deals out there

Price   8 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   7 / 10

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Personalised service was excellent, quick, and answered my questions in a straightforward way

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Happy staff, easy to deal with, great service.

Price   8 / 10

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I have always assisted with interest rates as I have multiple loans that have been close to best market rates plus recently had a fraud issue and was very impressed with the way it was handled.

Price   6 / 10

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The premier advantage package is a real money saver on interest costs. Flexible loan options with easy redraw on additional funds you can pay in without penalty.

Price   10 / 10

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Easy to use the online banking and transactions.

Price   10 / 10

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I have been with this bank for more than 12 years and have not had anything to complain about. I am very happy with the service.

Price   8 / 10

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Would consider looking elsewhere for a better home loan interest rate, not satisfied with current deal.

Price   1 / 10

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Against the advice of my own bank, in a vulnerable moment I was persuaded to take out a home loan with Westpac for a second property which I could not sustain. After building delays had blown out, the cost and my contract employment ceased. It ended by costing me around $300,000 from my superannuation and to keep the house I paid off with ANZ and then stood to lose. I believe they acted in a predatory manner against my interests.

Price   1 / 10

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Staff have always been helpful and patient, explaining when I don't understand anything or need clarity. They are always considerate. My husband and I are getting older and we often have to ask more than once for clarity and the staff have never been impatient.

Price   7 / 10

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The people have always been friendly. I can't seem to get ahead with our mortgage though and have sat down with them to see if we can get a better deal but I can't seem to be able to. I've been with them for 20 years and would like to see some kind of loyalty reward system.

Price   5 / 10

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Westpac have always managed our personal and business banking in a professional manner.

Price   8 / 10

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Staff are friendly and provide good advice.

Price   10 / 10

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Convenience   / 10

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They have all the latest products, but they also have some of the highest charges. Still a great bank overall.

Price   3 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

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