Budget Direct Comprehensive Car Insurance

Our entire family have been loyal customers for years with my daughter listed on my policy for years. Despite this Budget insist on applying the worst rating making her insurance cover unaffordable. So much for rewarding customer loyalty. I will not be renewing my policy with Budget!

Being the victim of a crime is never nice. Having an insurance policy is supposed to mitigate the financial burden of the crime and not add to the stressful experienced. I purchased the insurance based on price and the awards they received from money magazine. For the second year I reviewed the renewal quote they provided versus one I submitted on their own website. Naturally I stayed with them for a second year when they committed to price match a quote from their own. On the night of the 29th of December my car was stolen from my driveway between 8.30pm and 11am the next day. There was no witnesses and at the time of writing the vehicle is still missing. I had locked the car and went into my house about 8pm after pumping up the wheels and I had foolishly left a spare key in the centre console earlier in the day. The centre console is made up of two levels and the key would have been on the bottom level. The console is also covered with a door. The car also had very dark tinting which would make it very hard for any thief to see a key was in the car. Based on leaving the spare key in the console my claim was rejected. Looking at their website they say 18% of cars are stolen with key in them. Are they saying that they reject 18% of stolen car claims? https://www.budgetdirect.com.au/car-insurance/research/car-theft-statistics.html I find this disgraceful and want all potential customer to be aware that the cheap insurance option is not the option that will cushion your fall should you have an accident or theft happen to you.

I had comprehensive cover for my car with Budget Direct. I made a claim for an accident not caused by me. They asked me for my 5-Year Driving History and some details for two other no at fault claims I had in (me also not at fault). All this had nothing to do with the current claim. After that they said because I had a claim earlier, even if i was not at fault, they would increase my premium and asked me to provide more money for my balance. I cancelled my policy straight after that.

We are not at fault. The driver who hit us from the back was with Budget Direct. When speaking to a customer service representative, we got told “your car is currently undrivable potentially due to your own mechanical problem and has nothing to do with the car accident you are involved. BD is not liable for car towing for you.” What a fallacy! I got hit from the back; my kids in the car got terrified because of the big collision and we got bumped forwards for 2 metres. Then we couldn’t start the engine. This happened on the road, immediately after we got hit! Even my own mechanics said it’s a common thing to occur because the petrol tank got damaged. Seriously, I don’t know how Budget Direct won the insurance company of the year.

Very personable, patient and honest when signing up. Answered all questions, friendly and professional. Un-rushed and professional telephone team. I'm happy with my Budget Direct product result.