Very personable, patient and honest when signing up. Answered all questions, friendly and professional. Un-rushed and professional telephone team. I'm happy with my Budget Direct product result.
If you have lost any demerit points, they don't cover you at all. Worst insurance company, I had the worst experience with them. I was paying for years and thought I would be insured with them but nope. After a car accident I found out that they would not cover my car or other people's car because I lost 3 demerit points speeding over 2 years ago, so they left me with over $40,000 in debt.
They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and wouldn't recommend this to other people.
I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.
Very competitive prices, easy to deal with and great customer service.
This is my second year with Budget Direct and their competitiveness was apparent. They provided ample notification of the upcoming renewal, allowing time for me to compare with other providers and confirmed with me when the renewal was complete.
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