Budget Direct car insurance reviews

Unreliable and lack any sort of customer service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

If you have lost any demerit points, they don't cover you at all. Worst insurance company, I had the worst experience with them. I was paying for years and thought I would be insured with them but nope. After a car accident I found out that they would not cover my car or other people's car because I lost 3 demerit points speeding over 2 years ago, so they left me with over $40,000 in debt.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

Great when I had an accident which was not my fault. So easy to deal with.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   9 / 10

Less

Very good value for the policy inclusions.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Trust   9 / 10

Less

Great competitive rates and service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   8 / 10

Less

They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and wouldn't recommend this to other people.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

Less

I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

They have been pretty cheap, but the proof is in the pudding when I have to make a claim.

Value for money   9 / 10

Policy coverage   10 / 10

Trust   8 / 10

Less

Very competitive prices, easy to deal with and great customer service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   9 / 10

Less

They are just like any other insurance company, promise the earth, and give you mud.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   5 / 10

Less

Best price and good communication, would recommend to a friend.

Value for money   9 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   5 / 10

Trust   7 / 10

Less

They are increasing their pricing every year

Value for money   3 / 10

Policy coverage   1 / 10

Customer service   3 / 10

Claims handling   1 / 10

Trust   2 / 10

Less

This is my second year with Budget Direct and their competitiveness was apparent. They provided ample notification of the upcoming renewal, allowing time for me to compare with other providers and confirmed with me when the renewal was complete.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   10 / 10

Less

I just transferred to budget direct because they are the one with the lowest rate.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   8 / 10

Less

Their premiums are cheap, the cover and service is good.

Value for money   10 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   10 / 10

Less

Good price. Seemingly cover what I required.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Trust   8 / 10

Less

Good service and good fees. Good coverage. Helpful staff.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Totally satisfied

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Great Rates and no stress

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   6 / 10

Trust   10 / 10

Less

Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

Value for money   10 / 10

Less

Very easy process to sign up, friendly and helpful staff.

Value for money   10 / 10

Less

Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

Value for money   9 / 10

Less

I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

Value for money   9 / 10

Less

They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

Value for money   6 / 10

Less

Terrible service when making a claim

Value for money   0 / 10

Less