Very personable, patient and honest when signing up. Answered all questions, friendly and professional. Un-rushed and professional telephone team. I'm happy with my Budget Direct product result.
Unreliable and lack any sort of customer service.
If you have lost any demerit points, they don't cover you at all. Worst insurance company, I had the worst experience with them. I was paying for years and thought I would be insured with them but nope. After a car accident I found out that they would not cover my car or other people's car because I lost 3 demerit points speeding over 2 years ago, so they left me with over $40,000 in debt.
Great when I had an accident which was not my fault. So easy to deal with.
Very good value for the policy inclusions.
Great competitive rates and service.
They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and wouldn't recommend this to other people.
I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.
They have been pretty cheap, but the proof is in the pudding when I have to make a claim.
Very competitive prices, easy to deal with and great customer service.
They are just like any other insurance company, promise the earth, and give you mud.
Best price and good communication, would recommend to a friend.
They are increasing their pricing every year
This is my second year with Budget Direct and their competitiveness was apparent. They provided ample notification of the upcoming renewal, allowing time for me to compare with other providers and confirmed with me when the renewal was complete.
I just transferred to budget direct because they are the one with the lowest rate.
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