Budget Direct car insurance reviews

Budget Direct
Budget Direct's overall rating for car insurance

(as rated by the Mozo community)

7.6 / 10

based on 466 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Full review

Featured car insurance from Budget Direct

Recent Budget Direct car insurance reviews

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service.

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

Full review

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diane (NSW), reviewed 8 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Simple

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

Full review

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Rhiana (NSW), reviewed 8 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Save the money!

You get what you pay for, cheap insurance on their terms

Full review

You get what you pay for, cheap insurance on their terms

    Value for money   10 / 10

    Policy coverage   6 / 10

    Customer service   4 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Julian (VIC), reviewed 9 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

No better or worse than any other Insure.

I haven't had any problems with this company. But I've never had a claim.

Full review

I haven't had any problems with this company. But I've never had a claim.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   5 / 10

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Kay (VIC), reviewed 9 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Easy to get a quote and buy online.

Good value for money.

Full review

Good value for money.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Caitlyn (QLD), reviewed 9 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great friendly service

Great service, polite and helpful for my needs. Price was good compared to other insurers. I would recommend to others.

Full review

Great service, polite and helpful for my needs. Price was good compared to other insurers. I would recommend to others.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Min (SA), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Quick claims handling

I recently had a reversing accident it only took 5 days to be approved! Fast and reliable service!

Full review

I recently had a reversing accident it only took 5 days to be approved! Fast and reliable service!

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Krystal (VIC), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great premiums that will save you money

I like my insurer because I get great value and cheaper premiums. This is especially important to me because I am on a budget. Getting cover was easy and their customer service is fantastic and you are never endlessly left on hold to speak to...

Full review

I like my insurer because I get great value and cheaper premiums. This is especially important to me because I am on a budget. Getting cover was easy and their customer service is fantastic and you are never endlessly left on hold to speak to someone.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Alyce (VIC), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Excellent

I have had one claim since joining Budget Direct and their service was excellent

Full review

I have had one claim since joining Budget Direct and their service was excellent

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Paul (QLD), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great to deal with and very helpful

I'm very happy with Budget Direct. They offer a great price, the consultants are friendly, helpful and easy to talk to. One important thing for me is that you get onto a consultant very quickly without a long wait. I haven't claimed anything with...

Full review

I'm very happy with Budget Direct. They offer a great price, the consultants are friendly, helpful and easy to talk to. One important thing for me is that you get onto a consultant very quickly without a long wait. I haven't claimed anything with them, so I can't comment on that but from my dealings with them I would recommend them.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Joanne (NSW), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great people to talk to

Very easy to do business with

Full review

Very easy to do business with

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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John (NSW), reviewed 10 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Well applied

Budget is very clear, helpful and makes it their business to help in every way.

Full review

Budget is very clear, helpful and makes it their business to help in every way.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Emily (VIC), reviewed 11 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   2 / 10

One of the worst Insurance Companies

I have change my insure from AAMI, Biggest mistake, some one hit my car they are canaling my insurance

Full review

I have change my insure from AAMI, Biggest mistake, some one hit my car they are canaling my insurance

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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R (QLD), reviewed 12 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Total customer satisfaction for me.

As the best priced insurance I could get at the time, I did not expect such excellent service, however, Budget Direct have provided better customer service, communicated price changes and generally provided a better service than the insurance...

Full review

As the best priced insurance I could get at the time, I did not expect such excellent service, however, Budget Direct have provided better customer service, communicated price changes and generally provided a better service than the insurance company I had previously (which was considerably more expensive).

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Robin (QLD), reviewed 12 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Cheap but not nice to deal with.

Cheap but nasty if you have to make a claim. They will try every means to deny a claim, raise premium or cancel insurance. They are not interested in building a long term relationship.

Full review

Cheap but nasty if you have to make a claim. They will try every means to deny a claim, raise premium or cancel insurance. They are not interested in building a long term relationship.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Not happy (NSW), reviewed 12 months ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Brilliant customer service and premiums to match.

Customer service is second to none. Extremely fast and competent. Product knowledge is excellent and they are more than willing to go the extra mile to assist with answers to all questions. They make getting correctly insured an absolute breeze.

Full review

Customer service is second to none. Extremely fast and competent. Product knowledge is excellent and they are more than willing to go the extra mile to assist with answers to all questions. They make getting correctly insured an absolute breeze.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Paul (NSW), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Love it.

Love it. Very cheap and good.

Full review

Love it. Very cheap and good.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Rachael (QLD), reviewed about 1 year ago

Budget Direct

Budget Direct car insurance review

Overall rating   7 / 10

Good service.

Good cover but could be cheaper. Price seems to be increasing every year.

Full review

Good cover but could be cheaper. Price seems to be increasing every year.

    Value for money   4 / 10

    Policy coverage   6 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   6 / 10

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Jacqueline (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Excellent customer service from beginning to end.

All claims have been processed quickly and easily and the standard of work by their recommended service providers has been excellent. Staff are friendly and understanding and make the claim process easy and hassle free. Premiums are competitive...

Full review

All claims have been processed quickly and easily and the standard of work by their recommended service providers has been excellent. Staff are friendly and understanding and make the claim process easy and hassle free. Premiums are competitive with a low excess. Claiming for an accident which was your fault can be embarrassing, but the way they handle it makes this far less so. All sorted quickly so I'm back on the road in no time.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   8 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Julie (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Awesome Customer Service

I have had my car insurance with Budget for 2 years now and not only do they offer great prices but I have been super impressed by their customer service and ease of use.

Full review

I have had my car insurance with Budget for 2 years now and not only do they offer great prices but I have been super impressed by their customer service and ease of use.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   7 / 10

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Jacquie (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service.

Each year I check other insurers but budget direct always come back with the best price. I'm not sure what they are like with claims as I've never needed to put one in but they seem very helpful.

Full review

Each year I check other insurers but budget direct always come back with the best price. I'm not sure what they are like with claims as I've never needed to put one in but they seem very helpful.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Linda (NSW), reviewed about 1 year ago

Budget Direct

Budget Direct car insurance review

Overall rating   10 / 10

Great rates and responsive customer service.

Great rates and responsive customer service.

Full review

Great rates and responsive customer service.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Joe (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct car insurance review

Overall rating   8 / 10

Value for money

It covers what we wanted.

Full review

It covers what we wanted.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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May (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Excellent value compared to others

Excellent value compared to others, possibly cheapest, and multi policy

Full review

Excellent value compared to others, possibly cheapest, and multi policy

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Colin (QLD), reviewed about 1 year ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

All I need.

Haven't claimed, they seem great.

Full review

Haven't claimed, they seem great.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Steven (NSW), reviewed about 1 year ago

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