Got my car stolen. Made a claim. They forgot about my car and had to call to see what was happening after a week of not hearing. Miscommunication between insurance and assessor leading to more time without car. Then got told my rating got changed to 3 saying I was at fault because they hadn’t caught the thieves. Renewal time and got told they won’t renew my insurance.
If you are to make a claim on your car whether at fault or not you will not receive a refund when cancelling your policy. I was involved in a not at fault accident in which I organised for my car to be fixed through budget direct in which they sent the other insurance company the bill for. Even though at the end of the day they got their money back for fixing the car and I did not have to pay an excess due to not being at fault I am unable to receive any of my money back for the year that I paid for. Will not be going through budget direct again.
We have been with our insurer Budget Direct for a few years. They are very helpful and we think it's great value. Any queries are always solved and the team are happy to help.
Good balance of cover and price. Highly competitive pricing. Found their customer service to be pretty decent, no long wait times and no fiddling around.
Always the cheapest for our insurance and when we had to claim it was easy and fast no fuss. Would not go anywhere else.
They have the cheapest car insurance and I understand why. Wouldn’t recommend Budget Direct to my worst enemy.
Insurance is one of those things you just need to have. I think that all policies with all companies have their good and bad.
I like the fact they are cheap. Didn’t like the fact I couldn’t insure my bike as the model wasn’t listed on their database.
Smooth fast and efficient claims process. Insurer was professional and easy to deal with. Asked all the right questions and ensured my car was dealt with in a timely manner. An affordable insurer I couldn’t go with anyone else.
Claimed on a no fault car accident, premium went up $300 next renewal. Recently my son was car jacked, the police caught the thief and charged them, Budget refused to renew his policy but fix the car but only minor scratches. Would only give half of the excess back after a lot of complaining and the threat of legal action. This was my son's only claim. Buyer beware, this company is shonky.
Budget Direct is an ironic insurer for my little tin car, as there seems to be nothing budget about it! I have a little grey Mazda, affectionately known at Tinny, which is not worth much but I seem to pay a lot in insurance! In the few instances I've had to lodge a claim, it has taken the Budget Direct team quite some time to respond to me, as well as dealing with a lot of long lines and red tape! I wouldn't recommend Budget Direct to my friends or colleagues, unless they lower their budget, in which case they'd have to name it something else!
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.