worst of worst.. they made me send 5 year driving history, and sent me link. but that link doesn't work.. I applied 4 months ago, but still pending.. I will never do it again with this company.. worst...
I got my car involved in minor accident , no issues with accepting claim with evidence, but very bad customer service , call centre based in Brisbane and never return call if it drop after 30 minutes on wait , given car rental for 14 days but there accessor takes 15 days to access car and send me unacceptable list to use non genuine- used parts to fix car , which is unrealistic and still arguments going on , don't know what's going to happen with my car . As it's over 1r days and want rental car back and I ll be left without any car don't know how my kids are going to go to school now.. do be careful with them
the worst ever save yourself the hassle and insure with professional company not a stupid company like this
It was easy to sign up and there were no hidden fees. Customer service is very friendly and you don't have to wait on hold for hours.
Claimed 11/04/2021. Agreed value $8050. Damage quoted $6300. Advised they are repairing my car. Chassis damage, radiator, bonnet air conditioning unit etc. Advised car MAY be ready after 17/05/2021. I had to do 95% of contacting Budget Direct and 90% contacting the yard to find out details and if a decision had been made or not. My complaints call from my assessor WAS NOT recorded. Very concerning. Next consult - AFCA. Terrible experience. No concern for the impact this has had on me.
I have been a customer with Budget Direct for a number of years. Recently, a family member of mine had a collision with a pedestrian. The pedestrian was entirely at fault and the police came to the scene. An incident report was prepared by the police and the pedestrian provided all her details. This information was all relayed back to Budget when I put in my claim so that I could have the damage to my car repaired and despite this and the fact that the family member is covered under my policy, Budget have automatically charged an excess fee. After speaking with them and explaining the situation, I was advised they would get a hold of the incident report from the police and provided it corroborated my claim, the excess fee would be waived and my no claims benefit would not be affected. It has been nearly two weeks and they have not actioned this. When I called to follow up, their response was we are not going to look further into this and we will not be obtaining the report. You are required to pay the excess as we have no guarantee we can successfully recover the costs.
I am having a car breakdown right now and called out for the tow. They promised some one will arrive in 1-1.5 hours. Person came after 2 hours after several attempts of calling them. Somebody parked in-front of me and he did not have jump start to start the car so he asked for $220 extra which budget direct will not cover. DO NOT BUY ANYTHING from this company. I feel cheated after this single incident. I am customer since last 2 years but I will cancel my all policies with them for the hidden charges.
I've been using Budget Direct car insurance for years. 5 different cars over that time and their quotes have always been good value. The web dashboard is nice and easy to use too, for viewing your polices etc. Never had to make a claim with them, so no opinion there, but everything else has been nice and easy. I'm happy to stick with them.
I love my insurance company. They’re easily contactable (for example you can chat online or call and they can start an sms with you). Cons it’s expensive (like any other insurance company though). I was in a car accident and because I was under the age of 25 I had to pay $1300 excess and now the price has increased even more
Budget direct made the whole experience oh picking which insurance and monthly payment easy. They were very helpful in setting up named drivers and explained everything in detail over the phone.
Budget direct is wonderful, good customer service, claims are quick and easy. I wouldn't choose any other insurer. Just wonderful.
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