Budget Direct car insurance reviews

Good price. Seemingly cover what I required.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

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Good service and good fees. Good coverage. Helpful staff.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Totally satisfied

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Great Rates and no stress

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   6 / 10

Trust   10 / 10

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Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very easy process to sign up, friendly and helpful staff.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Apart from some incorrect direct debit dates, the company has been reliable, friendly, approachable and help out with any enquiry including financial hardship with great care and professionalism. I'd highly recommend them for their pricing and explanation of their services.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Quick set up, good for basics. Clear in what is covered.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Very competitive prices as they're usually the most low cost offer the best value service.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Great premium for the level of cover.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I'm quite satisfied with this company, so far I've had no problems.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have been with Budget Direct for many years and my life-time credit rating means I never have to think about changing to another company.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Interaction by phone and quality of service is notably excellent.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My experience with Budget Direct to date has been great. I have found them to be the most economic after a number of comparisons. I haven't had the need to make a claim to date, but I find the web interface very straight forward and easy to use. Quotes were efficient and very competitive when I first enquired.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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The service I received was quite frankly excellent. Nothing was to hard and I was treated with great respect. No complaints whatsoever.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have had no problems at all. Friendly, precise and informative. I look forward to continuing with them in the future.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I have not had to make a claim yet, but I have found Budget Direct to be very helpful with my enquiries.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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We switched over 2 years ago and I had an accident 6 months ago and they were fantastic. Everything from car hire, repairs, claim submission was dealt with easily and the staff were lovely over the phone. Budget Direct offered the best price when we shopped around for other quotes as well.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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We have two cars insured and Home Contents. We haven't had a single problem yet, also great prices!

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Easy to deal with, lower pricing than most other companies.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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Cheapest by far quote. Staff are always easy to speak with and helpful. Good online system as well.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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I haven't had to make a claim yet. This bank provides value for money. The online messaging service with staff has also been very helpful. The only con is that payments need to be direct debited, which often makes payments difficult to do via BPAY or direct credit.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

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