Budget Direct was easy to navigate as a first car owner. To chat to and understand the different levels of cover and what they included, the team was friendly and used language that wasn’t overly technical, while still explaining the service in full, which I liked. It is hard to trust any insurer I guess, because there are always stories about companies taking advantage of those who didn’t know or didn’t have a lot of experience dealing with insurers before, but Budget made me feel relatively comfortable within my experience and if I had any questions about the cover, it was easy enough to call and figure out. I found that a few of the customer service and sales team representatives spoke a little bit fast and made me feel a little overwhelmed but were nice when I asked them to please slow down, repeat the statement or asked them to help me understand. A con might be that although Budget Direct has won a lot of sales awards, that my partner's family (older, set in their ways Italian family) were still a bit skeptical and felt that Budget wasn’t quite part of the ‘big’ insurers. Which made me feel a little bit uneasy at times.
I have been with Budget direct for 4 years now. Never had a problem with them whatsoever, even when I’ve been involved in a car accident. They’re very prompt in settling claims. I have recommended them to my family.
Budget Direct was by far the cheapest quote I had for comprehensive insurance, and had all the cover I was looking for. Setting up direct debit was easy, and the customer service staff are exceptional: helpful, friendly and courteous. I honestly believe that Budget Direct are the best choice for comprehensive car insurance,
Tried to switch car policies from my old car to new one. After being dropped from a call and never called back. I called again only this time to be constantly put on hold and then told that the system was down and they couldn’t do anything. Then I was called back and told system was up again but guess what apparently it wasn’t. Then they said we’ll do a manual setup and fix the payment after. After agreeing and going through the same things for the fourth time I was told that they would not insure me because the car had sports suspension and exhaust. Biggest joke of a company. I wish I hadn’t used them for the last 3 years and never claimed a cent. Shame on you Budget.
Budget are quick to help at any time. I’ve broken down a few times and they are quick to organise a tow and they are unlimited and I’ve never experienced that with another insurer.
Yes, they have been nominated best budget car insurance for many years, yes the premiums are low, and everything is great until you need to make a claim. Then good luck trying to get answers as to what is happening with your claim, be prepared to spend a long time waiting on the phone. I was hit by a car, at night, rainy awful weather, she drove straight into my drivers side door, she admitted fault, and that she had forgotten to put her lights on since leaving the service station, I had an independent witness that stopped, gave his details was happy to be a witness. I was told over and over they had been unable to contact him. Eventually I rang the witness myself, who stated he had never been contacted by insurance company ever at any stage. He rang them himself to give a statement verifying information. They still kept my $750 excess until I put a report in with afca.org which I highly recommend. Only then and reluctantly did they return my $750. They were a nightmare to deal with.
Budget Direct has won many recent awards for being a great insurance company. They offer fantastic rates and you can adjust your deductible. They have patient customer service representatives that take the time to answer your questions. They also offer a $60 voucher for Coles with any coverage plan. Their online quote system is second to none and I have only read positive reviews for them so far.
Amazing service and prices. My car has an accelerator modification and normally that would bring a higher premium and drive the price up. But was pleasantly surprised i'm only paying approx $460 as opposed to my old provider in excess of $700. I wish i had changed to them years ago.
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