Our daughter has previously and since this claim, never had an accident. Parked in a university car park, a tradesman has crashed into her car when she was in class. With damage to the whole side of the car, a claim was made for under $5,000. A “no fault “ claim was paid out. All efforts were maid for witnesses and security footage - none available Then, they refuse her insurance - the refusal has impacted her getting insurance at all now!!! How is this ok?
Ok but car still not fixed after 3 months and they were happy to take my $500 no follow up at all so it's a bit like take the money and run.
They provide very completive rates and easy to deal with.
when making a claim, the process is taking too long before the car can be arranged to get repaired. Even when the car has been arranged for repairing, they don't even have any communications to you and let you know the car is being repaired or what's so ever, nothing at all. When you choose Comprehensive insurance but you don't choose option that's allowed you to choose your own repair then Budget Direct choose really damn cheap repair panel "Brighton Repair" then they will tale as long as they like to repair your car. Mine one is taking almost 3 months and nothing indicated that my car is being finished. WOULD NOT RECOMMEND TO ANYONE
So far have been good and reasonably priced insurance.
I moved to QLD 3 years ago and have had 2 accidents since moving. No fault of mine. Hit both times by P plate drivers and have had no problems with either of my claims. Handled fast and efficiently. I also have roadside assist and have needed it a couple of times and am very thankful I have it as they have been very quick and efficient to assist.
Great customer service and very competitive prices.
Claims definition is flawed, particularly for at fault. In my experience, my passenger damaged a parked third party vehicle which required me to claim driver at fault and pay excess. While I accept the paying of an excess, the loss of my no claim discount and now paying a penalty on higher premiums for 3 years despite a spotless driving record (no claims for 10 years, no demerit points for 13 years) is unacceptable to me. This company did not consider any of these factors in assessing the passenger at fault claim.
Easy to sign up with, good updates on policies and relevant information.
Always willing to relook at quote provided for renewal and suggest changes. You have to be very careful that you respond on requests for milage on insurance policy linked to milage.
Budget direct was far cheaper than my previous insurance and I absolutely love the ability to customise based on your needs. On their website you can easily change your premium, excess, level of coverage and personal information. You can also choose how you pay, ie. weekly, fortnightly, monthly or yearly and you can change that at any time. 100% recommend.
I like budget direct always seem to be the cheapest. I have never made a claim so l don't know how efficient they are at processing claims.
The service is personable, professional and they are quick to resolve issues such as accident claims. I have not had any bad experiences in dealing with budget direct.
I find the company easy to deal with, the process of commencing my cover was very simple and easy and any contact, I have had with the company has been satisfactory.
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