Budget Direct car insurance reviews

Budget Direct
Budget Direct's overall rating for car insurance

(as rated by the Mozo community)

7.6 / 10

based on 466 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Featured car insurance from Budget Direct

Recent Budget Direct car insurance reviews

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Very helpful and informative

I have had no problems at all. Friendly, precise and informative. I look forward to continuing with them in the future.

I have had no problems at all. Friendly, precise and informative. I look forward to continuing with them in the future.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Trevor (SA), reviewed about 1 month ago

Budget Direct

Budget Direct car insurance review

Overall rating   8 / 10

Great customer service

I have not had to make a claim yet, but I have found Budget Direct to be very helpful with my enquiries.

I have not had to make a claim yet, but I have found Budget Direct to be very helpful with my enquiries.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sandra (NSW), reviewed about 1 month ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great service and very competitive prices

We switched over 2 years ago and I had an accident 6 months ago and they were fantastic. Everything from car hire, repairs, claim submission was dealt with easily and the staff were lovely over the phone. Budget Direct offered the best price when...

We switched over 2 years ago and I had an accident 6 months ago and they were fantastic. Everything from car hire, repairs, claim submission was dealt with easily and the staff were lovely over the phone. Budget Direct offered the best price when we shopped around for other quotes as well.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ashleigh (NSW), reviewed about 2 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Highly recommended

We have two cars insured and Home Contents. We haven't had a single problem yet, also great prices!

We have two cars insured and Home Contents. We haven't had a single problem yet, also great prices!

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Eliza (NSW), reviewed 2 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   7 / 10

Good competitive pricing

Easy to deal with, lower pricing than most other companies.

Easy to deal with, lower pricing than most other companies.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Robert (WA), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Quick to access and easy to deal with

Cheapest by far quote. Staff are always easy to speak with and helpful. Good online system as well.

Cheapest by far quote. Staff are always easy to speak with and helpful. Good online system as well.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Nadia (NSW), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very easy to deal with

I haven't had to make a claim yet. This bank provides value for money. The online messaging service with staff has also been very helpful. The only con is that payments need to be direct debited, which often makes payments difficult to do via BPAY...

I haven't had to make a claim yet. This bank provides value for money. The online messaging service with staff has also been very helpful. The only con is that payments need to be direct debited, which often makes payments difficult to do via BPAY or direct credit.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Charmaine (QLD), reviewed 4 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Budget Direct are excellent to deal with

They provide great service and excellent repair work.

They provide great service and excellent repair work.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Norbert (VIC), reviewed 5 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service.

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diane (NSW), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Simple

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Rhiana (NSW), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Save the money!

You get what you pay for, cheap insurance on their terms

You get what you pay for, cheap insurance on their terms

    Value for money   10 / 10

    Policy coverage   6 / 10

    Customer service   4 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Julian (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

No better or worse than any other Insure.

I haven't had any problems with this company. But I've never had a claim.

I haven't had any problems with this company. But I've never had a claim.

    Value for money   6 / 10

    Policy coverage   7 / 10

    Customer service   6 / 10

    Claims handling   -1 / 10

    Trust   5 / 10

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Kay (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Easy to get a quote and buy online.

Good value for money.

Good value for money.

    Value for money   8 / 10

    Policy coverage   7 / 10

    Customer service   7 / 10

    Claims handling   7 / 10

    Trust   8 / 10

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Caitlyn (QLD), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   7 / 10

Great friendly service

Great service, polite and helpful for my needs. Price was good compared to other insurers. I would recommend to others.

Great service, polite and helpful for my needs. Price was good compared to other insurers. I would recommend to others.

    Value for money   7 / 10

    Policy coverage   6 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   6 / 10

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Min (SA), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Quick claims handling

I recently had a reversing accident it only took 5 days to be approved! Fast and reliable service!

I recently had a reversing accident it only took 5 days to be approved! Fast and reliable service!

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Krystal (VIC), reviewed about 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great premiums that will save you money

I like my insurer because I get great value and cheaper premiums. This is especially important to me because I am on a budget. Getting cover was easy and their customer service is fantastic and you are never endlessly left on hold to speak to...

I like my insurer because I get great value and cheaper premiums. This is especially important to me because I am on a budget. Getting cover was easy and their customer service is fantastic and you are never endlessly left on hold to speak to someone.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Alyce (VIC), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Excellent

I have had one claim since joining Budget Direct and their service was excellent

I have had one claim since joining Budget Direct and their service was excellent

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   8 / 10

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Paul (QLD), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great to deal with and very helpful

I'm very happy with Budget Direct. They offer a great price, the consultants are friendly, helpful and easy to talk to. One important thing for me is that you get onto a consultant very quickly without a long wait. I haven't claimed anything with...

I'm very happy with Budget Direct. They offer a great price, the consultants are friendly, helpful and easy to talk to. One important thing for me is that you get onto a consultant very quickly without a long wait. I haven't claimed anything with them, so I can't comment on that but from my dealings with them I would recommend them.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Claims handling   -1 / 10

    Trust   8 / 10

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Joanne (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great people to talk to

Very easy to do business with

Very easy to do business with

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   8 / 10

    Trust   9 / 10

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John (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Well applied

Budget is very clear, helpful and makes it their business to help in every way.

Budget is very clear, helpful and makes it their business to help in every way.

    Value for money   7 / 10

    Policy coverage   8 / 10

    Customer service   6 / 10

    Claims handling   7 / 10

    Trust   7 / 10

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Emily (VIC), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   2 / 10

One of the worst Insurance Companies

I have change my insure from AAMI, Biggest mistake, some one hit my car they are canaling my insurance

I have change my insure from AAMI, Biggest mistake, some one hit my car they are canaling my insurance

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   2 / 10

    Claims handling   1 / 10

    Trust   1 / 10

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R (QLD), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Total customer satisfaction for me.

As the best priced insurance I could get at the time, I did not expect such excellent service, however, Budget Direct have provided better customer service, communicated price changes and generally provided a better service than the insurance...

As the best priced insurance I could get at the time, I did not expect such excellent service, however, Budget Direct have provided better customer service, communicated price changes and generally provided a better service than the insurance company I had previously (which was considerably more expensive).

    Value for money   9 / 10

    Policy coverage   8 / 10

    Customer service   9 / 10

    Claims handling   9 / 10

    Trust   9 / 10

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Robin (QLD), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   0 / 10

Cheap but not nice to deal with.

Cheap but nasty if you have to make a claim. They will try every means to deny a claim, raise premium or cancel insurance. They are not interested in building a long term relationship.

Cheap but nasty if you have to make a claim. They will try every means to deny a claim, raise premium or cancel insurance. They are not interested in building a long term relationship.

    Value for money   5 / 10

    Policy coverage   5 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Not happy (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Brilliant customer service and premiums to match.

Customer service is second to none. Extremely fast and competent. Product knowledge is excellent and they are more than willing to go the extra mile to assist with answers to all questions. They make getting correctly insured an absolute breeze.

Customer service is second to none. Extremely fast and competent. Product knowledge is excellent and they are more than willing to go the extra mile to assist with answers to all questions. They make getting correctly insured an absolute breeze.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   10 / 10

    Claims handling   -1 / 10

    Trust   10 / 10

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Paul (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Love it.

Love it. Very cheap and good.

Love it. Very cheap and good.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Rachael (QLD), reviewed over 1 year ago

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