Budget Direct car insurance reviews

Budget Direct
Budget Direct's overall rating for car insurance

(as rated by the Mozo community)

7.6 / 10

based on 466 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Featured car insurance from Budget Direct

Recent Budget Direct car insurance reviews

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Great car insurer

Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

Full review

Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Samantha (QLD), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very competitive price

Very easy process to sign up, friendly and helpful staff.

Full review

Very easy process to sign up, friendly and helpful staff.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Barbara (NSW), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Best premium price and customer service

Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

Full review

Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Darelle (NSW), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Pleasantly relieved with the process

I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

Full review

I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Karen (NSW), reviewed 3 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   1 / 10

Not much choice

They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

Full review

They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Tegan (NSW), reviewed 3 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   10 / 10

Dedicated, competitive and top of their game

Apart from some incorrect direct debit dates, the company has been reliable, friendly, approachable and help out with any enquiry including financial hardship with great care and professionalism. I'd highly recommend them for their pricing and...

Full review

Apart from some incorrect direct debit dates, the company has been reliable, friendly, approachable and help out with any enquiry including financial hardship with great care and professionalism. I'd highly recommend them for their pricing and explanation of their services.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Luke (SA), reviewed 3 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   10 / 10

Good basic provider

Quick set up, good for basics. Clear in what is covered.

Full review

Quick set up, good for basics. Clear in what is covered.

    Value for money   6 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Rachael (NSW), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Great service

Very competitive prices as they're usually the most low cost offer the best value service.

Full review

Very competitive prices as they're usually the most low cost offer the best value service.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Harry (QLD), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Value for money

Great premium for the level of cover.

Full review

Great premium for the level of cover.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Jennifer (NSW), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Reasonable prices and services

I'm quite satisfied with this company, so far I've had no problems.

Full review

I'm quite satisfied with this company, so far I've had no problems.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Zlata (VIC), reviewed 3 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great customer service with friendly staff

I have been with Budget Direct for many years and my life-time credit rating means I never have to think about changing to another company.

Full review

I have been with Budget Direct for many years and my life-time credit rating means I never have to think about changing to another company.

    Value for money   9 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Cheryl (WA), reviewed 3 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   7 / 10

Reasonable premiums and excellent phone service

Interaction by phone and quality of service is notably excellent.

Full review

Interaction by phone and quality of service is notably excellent.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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John (QLD), reviewed 3 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   8 / 10

Easy online portal, very competitive premiums

My experience with Budget Direct to date has been great. I have found them to be the most economic after a number of comparisons. I haven't had the need to make a claim to date, but I find the web interface very straight forward and easy to use....

Full review

My experience with Budget Direct to date has been great. I have found them to be the most economic after a number of comparisons. I haven't had the need to make a claim to date, but I find the web interface very straight forward and easy to use. Quotes were efficient and very competitive when I first enquired.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Stephen (WA), reviewed 4 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great choice for anyone to sign up

The service I received was quite frankly excellent. Nothing was to hard and I was treated with great respect. No complaints whatsoever.

Full review

The service I received was quite frankly excellent. Nothing was to hard and I was treated with great respect. No complaints whatsoever.

    Value for money   7 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Kassandra (NSW), reviewed 4 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Very helpful and informative

I have had no problems at all. Friendly, precise and informative. I look forward to continuing with them in the future.

Full review

I have had no problems at all. Friendly, precise and informative. I look forward to continuing with them in the future.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Trevor (SA), reviewed 5 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   8 / 10

Great customer service

I have not had to make a claim yet, but I have found Budget Direct to be very helpful with my enquiries.

Full review

I have not had to make a claim yet, but I have found Budget Direct to be very helpful with my enquiries.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Sandra (NSW), reviewed 5 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   9 / 10

Great service and very competitive prices

We switched over 2 years ago and I had an accident 6 months ago and they were fantastic. Everything from car hire, repairs, claim submission was dealt with easily and the staff were lovely over the phone. Budget Direct offered the best price when...

Full review

We switched over 2 years ago and I had an accident 6 months ago and they were fantastic. Everything from car hire, repairs, claim submission was dealt with easily and the staff were lovely over the phone. Budget Direct offered the best price when we shopped around for other quotes as well.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Ashleigh (NSW), reviewed 6 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Highly recommended

We have two cars insured and Home Contents. We haven't had a single problem yet, also great prices!

Full review

We have two cars insured and Home Contents. We haven't had a single problem yet, also great prices!

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Eliza (NSW), reviewed 6 months ago

Budget Direct

Budget Direct car insurance review

Overall rating   7 / 10

Good competitive pricing

Easy to deal with, lower pricing than most other companies.

Full review

Easy to deal with, lower pricing than most other companies.

    Value for money   8 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Robert (WA), reviewed 7 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Quick to access and easy to deal with

Cheapest by far quote. Staff are always easy to speak with and helpful. Good online system as well.

Full review

Cheapest by far quote. Staff are always easy to speak with and helpful. Good online system as well.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Nadia (NSW), reviewed 7 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Very easy to deal with

I haven't had to make a claim yet. This bank provides value for money. The online messaging service with staff has also been very helpful. The only con is that payments need to be direct debited, which often makes payments difficult to do via BPAY...

Full review

I haven't had to make a claim yet. This bank provides value for money. The online messaging service with staff has also been very helpful. The only con is that payments need to be direct debited, which often makes payments difficult to do via BPAY or direct credit.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Charmaine (QLD), reviewed 8 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Budget Direct are excellent to deal with

They provide great service and excellent repair work.

Full review

They provide great service and excellent repair work.

    Value for money   10 / 10

    Policy coverage   / 10

    Customer service   / 10

    Claims handling   / 10

    Trust   / 10

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Norbert (VIC), reviewed 9 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   10 / 10

Competitive premiums and great customer service.

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

Full review

I am of mature age and insured my car for many years. I check on renewal for the best value for money that suits my needs. Their sales team are always very polite and know their product. Only cover what is necessary. Good for me!

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Diane (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   8 / 10

Simple

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

Full review

Budget direct were so simple to register with. I recommend them to everyone for simple car insurance like third party

    Value for money   10 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   7 / 10

    Trust   9 / 10

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Rhiana (NSW), reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance car insurance review

Overall rating   6 / 10

Save the money!

You get what you pay for, cheap insurance on their terms

Full review

You get what you pay for, cheap insurance on their terms

    Value for money   10 / 10

    Policy coverage   6 / 10

    Customer service   4 / 10

    Claims handling   5 / 10

    Trust   5 / 10

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Julian (VIC), reviewed over 1 year ago

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Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

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