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Budget Direct car insurance reviews

Budget Direct
Budget Direct's overall rating for car insurance

(as rated by the Mozo community)

7.6 / 10

based on 973 reviews

Value for money

Policy coverage

Customer service

Claims handling

Trust

Featured car insurance from Budget Direct

Recent Budget Direct car insurance reviews

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   0 / 10

Bad.

Unreliable and lack any sort of customer service.

Full review

Unreliable and lack any sort of customer service.

    Value for money   7 / 10

    Policy coverage   7 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Renie, New South Wales, reviewed 3 days ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance Gold Comprehensive Car Insurance review

Overall rating   0 / 10

Worst insurance.

If you have lost any demerit points, they don't cover you at all. Worst insurance company, I had the worst experience with them. I was paying for years and thought I would be insured with them but nope. After a car accident I found out that they...

Full review

If you have lost any demerit points, they don't cover you at all. Worst insurance company, I had the worst experience with them. I was paying for years and thought I would be insured with them but nope. After a car accident I found out that they would not cover my car or other people's car because I lost 3 demerit points speeding over 2 years ago, so they left me with over $40,000 in debt.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Mary, Queensland, reviewed 4 days ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   9 / 10

Good service.

Great when I had an accident which was not my fault. So easy to deal with.

Full review

Great when I had an accident which was not my fault. So easy to deal with.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   9 / 10

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Diana, Queensland, reviewed 7 days ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Very competitive pricing and good level of cover.

Very good value for the policy inclusions.

Full review

Very good value for the policy inclusions.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   8 / 10

    Trust   9 / 10

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Andrew, New South Wales, reviewed 11 days ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   9 / 10

Always pleasant to deal with.

Great competitive rates and service.

Full review

Great competitive rates and service.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   8 / 10

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Dez, Victoria, reviewed 11 days ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   0 / 10

Worst experience. They’re rejecting claims.

They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and...

Full review

They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and wouldn't recommend this to other people.

    Value for money   0 / 10

    Policy coverage   0 / 10

    Customer service   0 / 10

    Claims handling   0 / 10

    Trust   0 / 10

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Paul, Victoria, reviewed 11 days ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Great price for basic insurance.

I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.

Full review

I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.

    Value for money   8 / 10

    Policy coverage   8 / 10

    Customer service   8 / 10

    Claims handling   8 / 10

    Trust   8 / 10

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Bianca, New South Wales, reviewed 14 days ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   9 / 10

Competitive premiums and easy to sign up.

They have been pretty cheap, but the proof is in the pudding when I have to make a claim.

Full review

They have been pretty cheap, but the proof is in the pudding when I have to make a claim.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Trust   8 / 10

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Lawrence, Victoria, reviewed 16 days ago

Budget Direct

Budget Direct Gold Comprehensive Car Insurance Gold Comprehensive Car Insurance review

Overall rating   9 / 10

Great customer service and competitive premiums.

Very competitive prices, easy to deal with and great customer service.

Full review

Very competitive prices, easy to deal with and great customer service.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   9 / 10

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Steve, New South Wales, reviewed 18 days ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   3 / 10

The same as any other insurance company.

They are just like any other insurance company, promise the earth, and give you mud.

Full review

They are just like any other insurance company, promise the earth, and give you mud.

    Value for money   4 / 10

    Policy coverage   4 / 10

    Customer service   5 / 10

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Paul, Western Australia, reviewed 21 days ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Top notch car insurance.

Best price and good communication, would recommend to a friend.

Full review

Best price and good communication, would recommend to a friend.

    Value for money   9 / 10

    Policy coverage   7 / 10

    Customer service   8 / 10

    Claims handling   5 / 10

    Trust   7 / 10

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Brett, Western Australia, reviewed 21 days ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   1 / 10

Not great

They are increasing their pricing every year

Full review

They are increasing their pricing every year

    Value for money   3 / 10

    Policy coverage   1 / 10

    Customer service   3 / 10

    Claims handling   1 / 10

    Trust   2 / 10

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Doug, New South Wales, reviewed about 1 month ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   10 / 10

Competitive premiums and good communication

This is my second year with Budget Direct and their competitiveness was apparent. They provided ample notification of the upcoming renewal, allowing time for me to compare with other providers and confirmed with me when the renewal was complete.

Full review

This is my second year with Budget Direct and their competitiveness was apparent. They provided ample notification of the upcoming renewal, allowing time for me to compare with other providers and confirmed with me when the renewal was complete.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   10 / 10

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Geoffrey, New South Wales, reviewed about 1 month ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Lowest premium

I just transferred to budget direct because they are the one with the lowest rate.

Full review

I just transferred to budget direct because they are the one with the lowest rate.

    Value for money   9 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   8 / 10

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Roberto, New South Wales, reviewed about 2 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Cheap premiums, good cover & service

Their premiums are cheap, the cover and service is good.

Full review

Their premiums are cheap, the cover and service is good.

    Value for money   10 / 10

    Policy coverage   9 / 10

    Customer service   9 / 10

    Trust   10 / 10

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Viktor, South Australia, reviewed 2 months ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Competitive premiums

Good price. Seemingly cover what I required.

Full review

Good price. Seemingly cover what I required.

    Value for money   9 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Trust   8 / 10

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Phillip, Queensland, reviewed over 1 year ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Good value for money policy.

Good service and good fees. Good coverage. Helpful staff.

Full review

Good service and good fees. Good coverage. Helpful staff.

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Merv, Queensland, reviewed almost 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Satisfied

Totally satisfied

Full review

Totally satisfied

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   10 / 10

    Claims handling   10 / 10

    Trust   10 / 10

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Estelle, New South Wales, reviewed almost 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Great just a phone call

Great Rates and no stress

Full review

Great Rates and no stress

    Value for money   10 / 10

    Policy coverage   10 / 10

    Customer service   9 / 10

    Claims handling   6 / 10

    Trust   10 / 10

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Sue, New South Wales, reviewed almost 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Great car insurer

Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

Full review

Really easy to get a quote, .was the cheapest for me and really easy and streamlined to organise coverage!

    Value for money   10 / 10

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Samantha, Queensland, reviewed over 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   10 / 10

Very competitive price

Very easy process to sign up, friendly and helpful staff.

Full review

Very easy process to sign up, friendly and helpful staff.

    Value for money   10 / 10

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Barbara, New South Wales, reviewed over 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   8 / 10

Best premium price and customer service

Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

Full review

Quick and easy to deal with, and their products are very affordable in comparison to what we had before.

    Value for money   9 / 10

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Darelle, New South Wales, reviewed over 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   9 / 10

Pleasantly relieved with the process

I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

Full review

I recently made a claim and my car was fixed at a time suited to me. They rang me prior to paying the repairer to make sure I was satisfied.

    Value for money   9 / 10

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Karen, New South Wales, reviewed over 2 years ago

Budget Direct

Budget Direct Car Insurance review

Overall rating   1 / 10

Not much choice

They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

Full review

They did not offer me a choice in my repairer. My car was involved in two accidents whilst I was insured with them and both times they were sent to a smash repairer who did not competently or satisfactorily repair the damage.

    Value for money   6 / 10

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Tegan, New South Wales, reviewed over 2 years ago

Budget Direct

Budget Direct Comprehensive Car Insurance Comprehensive Car Insurance review

Overall rating   0 / 10

Would never recommend

Terrible service when making a claim

Full review

Terrible service when making a claim

    Value for money   0 / 10

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Jennifer, South Australia, reviewed over 2 years ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Any information provided on this page should be considered a summary and general advice only. All information should be verified before purchase via the relevant Product Disclosure Statement (PDS).

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