HSBC home loan reviews

Good service

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

They are bank, like all others. Only one branch in Adelaide.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   7 / 10

Less

Very helpful with everything

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

Although there are not many branches, I like you can withdraw at the post office and use many ATM's at no charge. Service is brilliant and friendly. I hate that I am charged when I phone in to discuss something though, very disappointing, I pay enough in fees, this should be free.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

Less

Great rates and efficient staff. Rates for insurance were very competitive the first year but not when it came around to renewal.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   9 / 10

Less

Great personal service, direct access to the manager and senior personnel. Always available to assist, answer questions and advise. Friendly, real people, with a genuine care for our needs. Rates always competitive.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

Less

I was with Westpac and ANZ for over 40 years and never knew what customer service was like. HSBC care!

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

Less

I hate them & would never tell anyone to use them & I wish we could go with another lender.

Price   4 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   0 / 10

Trust   3 / 10

Less

I read a book promoting this as the best account to pay off your home loan quickly. They were right! We managed it on a single income in just a few years.

Price   10 / 10

Features   8 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   5 / 10

Less

Generally very happy with the bank and its products.

Price   6 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

Less

Happy with the deal and bank.

Price   7 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

Less

Happy with HSBC.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   8 / 10

Less

Home loan only average. Redraw facility is handy with excellent customer service the over riding advantage.

Price   6 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   7 / 10

Less

I bank with HSBC because they allow international transactions between my overseas account at no extra cost. Also being a premier customer you are afforded a lower interest rate on your home loans.

Price   4 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   5 / 10

Less

HSBC takes your security seriously, whilst providing a very competitive rate with modern online banking features we all come to expect today. You are assigned a relationship manager to gives you a personal experience on all matters regard your home loan. We are very pleased and have no plans to change.

Price   7 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

Less

Overall, the bank is satisfactory. However, the role of relationship manager and her/his effectiveness to provide customer service is less than adequate. Product information and discussion on current products and benefits are poor.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Used to be great, probably the best I have dealt with in Australia but in the last two years the service has gone downhill, considering changing.

Price   6 / 10

Features   7 / 10

Customer service   2 / 10

Convenience   0 / 10

Trust   9 / 10

Less

Good service with information & online banking.

Price   6 / 10

Features   5 / 10

Customer service   4 / 10

Convenience   7 / 10

Trust   7 / 10

Less

This bank is friendly, great service and always smile when I enter the building.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   7 / 10

Trust   10 / 10

Less

We have received best personal service since the day of joining the bank. The bank manager and our personal bank officer always make it a point to come out and say hello, look after our needs and make us feel special. Therefore, despite the inconvenience of having only one branch in the ACT, we are prepared to travel a bit further for the personalised service.

Price   7 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   9 / 10

Less

Well informed staff that can convey smart options when required. Able to operate across national boundaries living up to their statement of the "World's local Bank".

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

A dark ages bank. The slowest bank to change rates. Time consuming to deal with. Conservative, dogmatic and bureaucratic. But the real issue were several serious errors in basic service issues that cost me thousands. Never again.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

Easy online website, great online security.

Price   8 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   7 / 10

Less

The internet banking is terrible, other banks give better rates and services, I am looking to change my loan.

Price   3 / 10

Features   3 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   3 / 10

Less

I have a mortgage of $220,000 at 0.98% - how awesome is that? Excellent products, excellent service.

Price   10 / 10

Features   0 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

Less