HSBC offer an excellent rate and their customer service has been good. Their app is only mediocre and their information could be clearer. I am worried by their support for illegal arms dealers and manufacturers of cluster munitions, however.
Talking to foreign call centres who don't understand your question. Not like HSBC in UK at all where I've been a customer for over 10 years. Short-sighted staff who don't care about business retention. I got no follow up from "Relationship Managers". Infuriating customer service
Recently joined as they were the most competitive option. Customer service is shocking, I was on the phone for an hour and a half to work out if direct debit was set up and when the first payment would be. They were unable to answer my question. I felt it was a reasonably basic request. If they can’t deal with basics I have little hope they can handle anything else.
I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up I purchased a new property with my son, however after some consideration I wished to refinance so I could pay him out, however BoQ refused to do so because of my age, 63. I requested for them to put the reasoning in writing and they refused. After this I decided to switch to HSBC and the difference was obvious. They were so easy to deal with, they were extremely straight and honest when talking to me and allowed me to refinance. The best part is that I am now saving about $97 a month just by doing nothing. I want to give a big thank you to HSBC for having faith and seeing that a fit 63 year old man earning decent money is still a worthwhile person. As for BoQ, you have lost all faith from me and I would not recommend you to anyone.
Although there are not many branches, I like you can withdraw at the post office and use many ATM's at no charge. Service is brilliant and friendly. I hate that I am charged when I phone in to discuss something though, very disappointing, I pay enough in fees, this should be free.
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