We changed over to HSBC last year and it was the best decision. They have been outstanding and the recent upgrade to their online banking app has made banking even easier. Only con is there isn’t many branches in Victoria.
HSBC was a great option as one of us wasn't a citizen nor permanent resident at the time we applied. They were one of very few providers that allowed this. They've also lowered our variable rate three times in about 15 months, usually passing on RBA rate decisions. Compared to our friends, we have one of the lowest home loan interest rates.
This is a bank like I have never dealt with before. They never return calls, they never return emails they never seem to know what you have asked or what you want to achieve. They are supreme at ducking and diving. The only time I have had response is when I got AFCA involved and even then they ignored AFCA. Do not go with HSBC it is less than desirable, it will ruin your life, destroy any spare time you have as you will be dealing with all the myriad of problems that HSBC banking will cause you and if your a person that pays close attention to charges, changes and the bank upholding their contracts you will be spending all available time as I have to correct them with no success. 4 years of hell on earth.
HSBC are not interested in maintaining clients or negotiating rate reductions despite not passing on Reserve Bank reductions in full. They treat you well to sign you up then don’t care. I would not recommend HSBC as they don’t care about average Australians.
HSBC offer an excellent rate and their customer service has been good. Their app is only mediocre and their information could be clearer. I am worried by their support for illegal arms dealers and manufacturers of cluster munitions, however.
HSBC have one of the lowest rates, however their app and website functionality is limited. Good customer service.
Talking to foreign call centres who don't understand your question. Not like HSBC in UK at all where I've been a customer for over 10 years. Short-sighted staff who don't care about business retention. I got no follow up from "Relationship Managers". Infuriating customer service
Extremely happy with HSBC. I changed from NAB after a few poor experiences. I have saved thousands in interest and my experience has been positive. I'd highly recommend HSBC.
Recently joined as they were the most competitive option. Customer service is shocking, I was on the phone for an hour and a half to work out if direct debit was set up and when the first payment would be. They were unable to answer my question. I felt it was a reasonably basic request. If they can’t deal with basics I have little hope they can handle anything else.
I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up I purchased a new property with my son, however after some consideration I wished to refinance so I could pay him out, however BoQ refused to do so because of my age, 63. I requested for them to put the reasoning in writing and they refused. After this I decided to switch to HSBC and the difference was obvious. They were so easy to deal with, they were extremely straight and honest when talking to me and allowed me to refinance. The best part is that I am now saving about $97 a month just by doing nothing. I want to give a big thank you to HSBC for having faith and seeing that a fit 63 year old man earning decent money is still a worthwhile person. As for BoQ, you have lost all faith from me and I would not recommend you to anyone.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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