HSBC home loan reviews

I originally banked with Bank of Queensland (BoQ) however after a horrible experience with them I switched to HSBC. Best banking decision of my life. I had banked with BoQ for 23 years, even getting a mortgage with them. After a marriage break up I purchased a new property with my son, however after some consideration I wished to refinance so I could pay him out, however BoQ refused to do so because of my age, 63. I requested for them to put the reasoning in writing and they refused. After this I decided to switch to HSBC and the difference was obvious. They were so easy to deal with, they were extremely straight and honest when talking to me and allowed me to refinance. The best part is that I am now saving about $97 a month just by doing nothing. I want to give a big thank you to HSBC for having faith and seeing that a fit 63 year old man earning decent money is still a worthwhile person. As for BoQ, you have lost all faith from me and I would not recommend you to anyone.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good service

Price   7 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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They are bank, like all others. Only one branch in Adelaide.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   7 / 10

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Very helpful with everything

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Although there are not many branches, I like you can withdraw at the post office and use many ATM's at no charge. Service is brilliant and friendly. I hate that I am charged when I phone in to discuss something though, very disappointing, I pay enough in fees, this should be free.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Great rates and efficient staff. Rates for insurance were very competitive the first year but not when it came around to renewal.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   9 / 10

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Great personal service, direct access to the manager and senior personnel. Always available to assist, answer questions and advise. Friendly, real people, with a genuine care for our needs. Rates always competitive.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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I was with Westpac and ANZ for over 40 years and never knew what customer service was like. HSBC care!

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   10 / 10

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I hate them & would never tell anyone to use them & I wish we could go with another lender.

Price   4 / 10

Features   4 / 10

Customer service   5 / 10

Convenience   0 / 10

Trust   3 / 10

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I read a book promoting this as the best account to pay off your home loan quickly. They were right! We managed it on a single income in just a few years.

Price   10 / 10

Features   8 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   5 / 10

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Generally very happy with the bank and its products.

Price   6 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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Happy with the deal and bank.

Price   7 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   6 / 10

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Happy with HSBC.

Price   9 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   6 / 10

Trust   8 / 10

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Home loan only average. Redraw facility is handy with excellent customer service the over riding advantage.

Price   6 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   7 / 10

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I bank with HSBC because they allow international transactions between my overseas account at no extra cost. Also being a premier customer you are afforded a lower interest rate on your home loans.

Price   4 / 10

Features   4 / 10

Customer service   7 / 10

Convenience   3 / 10

Trust   5 / 10

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