I do love how easy the online and phone banking make paying bills and transferring from accounts.
Not very competitive at the moment. I'm looking at changing banks.
NAB provides you with good customer service and support, easy to use internet / mobile banking.
This must be Australians worse bank ever! Highly offensive staff with scripted dialogues, no common sense and general inability to assist with any issues. I am so glad that I have refinanced all my mortgages and am now with another bank. I have also moved all my business banking to Westpac and I have never been happier. NAB is like a dinosaur with their technology and processes. At least I have learnt my lesson to never bank with NAB and I encourage all others to ditch this awful bank and refinance with another bank so you can actually enjoy your money.
We have been with this bank for a while and every occasion we needed to extend our home loan to do home renovations they never hesitated. They did offer home insurance once but already had it. They changed our credit cards to a lower interest rate for us.
NAB has been amazing and have catered to our every need.
The only thing I find frustrating is that the customer has to make the first move to get the best rates.
Went from a IO loan to P&I loan with NAB. I called a couple of times to get a better rate as they were offering new customers a lower rate than mine. Not very loyal to existing customers and not putting customers ahead of profit which is what they are suppose to be doing.
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