NAB home loan reviews

I love NAB. It is the best bank ever.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Great rates!

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Not at all happy with NAB as we had to sell our investment property, due to lack of work for a couple of months and not being able to keep up with the repayments, even though we had always paid 10-20 percent above the necessary amount. They did not give us long at all before they took the situation to court.

Price   2 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   1 / 10

Less

NAB really disappointed us - my husband is self-employed and was out of work at the beginning of this year. NAB took our investment property from us!

Price   4 / 10

Features   4 / 10

Customer service   3 / 10

Convenience   6 / 10

Trust   3 / 10

Less

I would prefer it if it could be linked to my velocity.

Price   5 / 10

Features   1 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   6 / 10

Less

I would highly recommend others to bank with NAB because they are trustworthy and have great features.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I have been with NAB for over 20 years and they have definitely served me well but there are still areas that need to be improved. If you need something stopped then NAB needs to move a bit faster to stop it. Also they need more physical banks, not less. Even if you have electronic bank sometimes you still need to go to the branch.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

Less

They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

Less

They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

Less

Very good

Price   8 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   6 / 10

Less

All banks need more personal contact with the people.

Price   7 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

Less

Low interest, excellent, friendly service. Reliable, I feel financially safe.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Pros with this bank is rates are compatible

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Paying too much interest

Price   4 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

Less

My husband and myself have been very happy with our home loan and service.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Good.

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   8 / 10

Less

Great service and product

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

They have not stuck to their promise of always having the best rates

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   4 / 10

Less

They have been consistent with meeting my needs

Price   9 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

Less

I like my bank because I have a very lovely lady banker and she is worth her weight in gold. She has helped me enormously to get me where I am today. I don't know where I would be today if it wasn't for her.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I once emailed to cancel a direct debit was given the run around -another $160 went out

Price   4 / 10

Features   2 / 10

Convenience   6 / 10

Trust   4 / 10

Less

When interest rates went up, NAB hiked the rates in the next month - when they came down we had to wait three to four months to see the benefit. I wrote them a letter and was told we have so many customers we couldn't possibly get the paper work done within the month for lower rates. I pointed out that they were well able to do so when the rates went up. They wrote that mortgages didn't bring them any money and that it was a service for the community. We moved banks as soon as we could after that - I no longer trusted them, although some of their front line people were great.

Price   0 / 10

Less

Slow and difficult application process that goes through a number of people who make mistakes and then charge customers for them.

Price   6 / 10

Less

Very happy with the low fees and great service

Price   8 / 10

Less

They adjusted our loan when requested, but I dislike that they've put their rates up recently.

Price   7 / 10

Less