I got this loan through a trusted 3rd party broker and the local NAB branch don't want anything to do with me. When I go into the local branch for a query they just refer me to their loans help line. The 3rd party broker was much more helpful.
No annual fee, easy redraw although probably not the most competitive rate. Have gone the motions of refinancing elsewhere however it’s a really convoluted process to change all auto payments etc.
Terrible customer service. Long waiting & kept getting cut out from their end. Never returned calls or appointment call either
NAB have been excellent for us. First time home buyer, we tried for home loan through our usual bank. Gave us such a hard time even though we had 20% deposit. Tried NAB, had the loan within 7 days. Customer service over the phone was amazing, went above and beyond to help. Shout out to Josh and Kathryn from Melbourne branch, you were both amazing. Interest rates are awesome :)
We had our home loan with NAB. We were looking at refinancing to get a better interest rate and a little more money to do renos on the house. Was told no straight away, even though we have been paying more money onto the loan and have never been behind in payments. They didn't even have a look to see if we could or couldn't do it. Also we didn't change anything throughout COVID-19, still paid the some every fortnight. We have been with NAB for over 10 years and no help, the customer service was so bad I have made a complaint. We have gone with another company and NAB bank made the settlement go on for over month. They kept on saying we need more time with all the paperwork, which they had in time of the settlement. Both myself and the other bank put it down to they want the monthly interest rate that they were going to miss out on.
Mortgage: I had all the paperwork ready and a 10 day cool-off was the case. For 7 of those business days NAB did not contact me, update progress or anything without me doing it first during the last bit. Credit file got pinged on day 2 of application. In the last 3 days + 1 extra days the amount of extra paperwork that has been asked for has been beyond reasonable. Tenant Ledger from the RE but no ABN listed? Not good! Many examples like this. As the branch person says, I have the cleanest file. Everything intact. NAB just doesn't want clients and won't say "no", hoping I reverse the contract to buy and wear the deposit loss. Their IT systems have crashed several times during initial application stage too. Approvals are done offshore, they had trouble understanding the concept of being paid by a foreign company into an Aussie bank account. The person doing approvals according to the branch staff has quickly rejected my file every time. Very stressful and not communicative regardless of outcome. Avoid at all costs for mortgages.
The customer service, flexibility and response to interest rate changes are great. I have been a customer for many years and can recommend them.
Not always sure my bank who I have been a loyal customer of for a long time always has my best "interest" at heart.
While the interest rate is quite higher than other lenders, it is a bank I trust and there are no hidden fees or charges in the product.
The NAB have always looked after me and have been consistent with their service.
It was a straightforward process. The lenders were great to deal with and easily contactable for any questions. Got my application moving along swiftly.
The highest interested rates with the most rude staff who work with what they know only and there is no flexibility. The loan specialist laughed in my face. It was mortifying, and I’ve already got a loan with them, can image how they would make new customers feel.
I cannot believe our friends’ child aged 24 is being offered a 2.4% interest rate but they won’t reduce ours after years of paying on time and never missing a payment. Time to refinance!
App is hard to navigate, big exit fees and not much choice of accounts.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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