NAB home loan reviews

I love NAB. It is the best bank ever.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

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They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

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Very good

Price   8 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   6 / 10

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All banks need more personal contact with the people.

Price   7 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

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Low interest, excellent, friendly service. Reliable, I feel financially safe.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Pros with this bank is rates are compatible

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Paying too much interest

Price   4 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

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My husband and myself have been very happy with our home loan and service.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Good.

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   8 / 10

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Great service and product

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They have not stuck to their promise of always having the best rates

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   4 / 10

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They have been consistent with meeting my needs

Price   9 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

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I like my bank because I have a very lovely lady banker and she is worth her weight in gold. She has helped me enormously to get me where I am today. I don't know where I would be today if it wasn't for her.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I once emailed to cancel a direct debit was given the run around -another $160 went out

Price   4 / 10

Features   2 / 10

Convenience   6 / 10

Trust   4 / 10

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When interest rates went up, NAB hiked the rates in the next month - when they came down we had to wait three to four months to see the benefit. I wrote them a letter and was told we have so many customers we couldn't possibly get the paper work done within the month for lower rates. I pointed out that they were well able to do so when the rates went up. They wrote that mortgages didn't bring them any money and that it was a service for the community. We moved banks as soon as we could after that - I no longer trusted them, although some of their front line people were great.

Price   0 / 10

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Slow and difficult application process that goes through a number of people who make mistakes and then charge customers for them.

Price   6 / 10

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Very happy with the low fees and great service

Price   8 / 10

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They adjusted our loan when requested, but I dislike that they've put their rates up recently.

Price   7 / 10

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Friendly and knowledgeable staff.

Price   6 / 10

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They have always been responsive and helpful. I would encourage anybody to compare rates and services but I have always been happy with NAB.

Price   8 / 10

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Expensive

Price   1 / 10

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they have their own money before they get yours

Price   6 / 10

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I wasn't very happy when they were reluctant to extend my home loan so that I could complete renovations.

Price   7 / 10

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Approachable local branch

Price   9 / 10

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