NAB home loan reviews

NAB
NAB's overall rating for home loans

(as rated by the Mozo community)

7.2 / 10

based on 864 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from NAB

Recent NAB home loan reviews

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest, Fixed) home loan review

Overall rating   9 / 10

Good

Very good

Full review

Very good

    Price   8 / 10

    Features   9 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   6 / 10

Less

Dominic (WA), reviewed 3 months ago

NAB

NAB home loan review

Overall rating   5 / 10

Needs more openess

All banks need more personal contact with the people.

Full review

All banks need more personal contact with the people.

    Price   7 / 10

    Features   5 / 10

    Customer service   6 / 10

    Convenience   3 / 10

    Trust   5 / 10

Less

Peter (SA), reviewed 4 months ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

I do not bank online

Low interest, excellent, friendly service. Reliable, I feel financially safe.

Full review

Low interest, excellent, friendly service. Reliable, I feel financially safe.

    Price   10 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Yvonne (QLD), reviewed 4 months ago

NAB

NAB Flexiplus Mortgage home loan review

Overall rating   10 / 10

Excellent customer service

Pros with this bank is rates are compatible

Full review

Pros with this bank is rates are compatible

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Leanne (VIC), reviewed 4 months ago

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   2 / 10

Good customer service

Paying too much interest

Full review

Paying too much interest

    Price   4 / 10

    Features   3 / 10

    Customer service   6 / 10

    Convenience   8 / 10

    Trust   6 / 10

Less

Susan (VIC), reviewed 4 months ago

NAB

NAB home loan review

Overall rating   10 / 10

Always helpful

My husband and myself have been very happy with our home loan and service.

Full review

My husband and myself have been very happy with our home loan and service.

    Price   10 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Trish (QLD), reviewed 4 months ago

NAB

NAB Flexiplus Mortgage (Choice Package) home loan review

Overall rating   5 / 10

Good

Good.

Full review

Good.

    Price   5 / 10

    Features   7 / 10

    Customer service   5 / 10

    Convenience   7 / 10

    Trust   8 / 10

Less

Alyssa (VIC), reviewed 4 months ago

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Excellent

Great service and product

Full review

Great service and product

    Price   -1 / 10

    Features   -1 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Wayne (VIC), reviewed 5 months ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   4 / 10

We have stuck with them but now looking for better

They have not stuck to their promise of always having the best rates

Full review

They have not stuck to their promise of always having the best rates

    Price   4 / 10

    Features   5 / 10

    Customer service   3 / 10

    Convenience   4 / 10

    Trust   4 / 10

Less

Raymond (WA), reviewed 5 months ago

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest) (Choice Package) home loan review

Overall rating   8 / 10

Reliable and flexible

They have been consistent with meeting my needs

Full review

They have been consistent with meeting my needs

    Price   9 / 10

    Features   10 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Celine (VIC), reviewed 5 months ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   8 / 10

Great to deal with

They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Full review

They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

    Price   8 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   7 / 10

Less

Kayla (VIC), reviewed 5 months ago

NAB

NAB home loan review

Overall rating   10 / 10

Excellent customer service and great premiums.

I like my bank because I have a very lovely lady banker and she is worth her weight in gold. She has helped me enormously to get me where I am today. I don't know where I would be today if it wasn't for her.

Full review

I like my bank because I have a very lovely lady banker and she is worth her weight in gold. She has helped me enormously to get me where I am today. I don't know where I would be today if it wasn't for her.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Leonnie (QLD), reviewed 6 months ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   5 / 10

OK

I once emailed to cancel a direct debit was given the run around -another $160 went out

Full review

I once emailed to cancel a direct debit was given the run around -another $160 went out

    Price   4 / 10

    Features   2 / 10

    Customer service   -1 / 10

    Convenience   6 / 10

    Trust   4 / 10

Less

Ben (NSW), reviewed 6 months ago

NAB

NAB home loan review

Overall rating   1 / 10

No service

When interest rates went up, NAB hiked the rates in the next month - when they came down we had to wait three to four months to see the benefit. I wrote them a letter and was told we have so many customers we couldn't possibly get the paper work...

Full review

When interest rates went up, NAB hiked the rates in the next month - when they came down we had to wait three to four months to see the benefit. I wrote them a letter and was told we have so many customers we couldn't possibly get the paper work done within the month for lower rates. I pointed out that they were well able to do so when the rates went up. They wrote that mortgages didn't bring them any money and that it was a service for the community. We moved banks as soon as we could after that - I no longer trusted them, although some of their front line people were great.

    Price   0 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Lynne (QLD), reviewed 12 months ago

NAB

NAB Flexiplus Mortgage home loan review

Overall rating   3 / 10

Slow disjointed and unsupportive process

Slow and difficult application process that goes through a number of people who make mistakes and then charge customers for them.

Full review

Slow and difficult application process that goes through a number of people who make mistakes and then charge customers for them.

    Price   6 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Sharon (NSW), reviewed 12 months ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   7 / 10

Great customer service

They adjusted our loan when requested, but I dislike that they've put their rates up recently.

Full review

They adjusted our loan when requested, but I dislike that they've put their rates up recently.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Sharron (WA), reviewed 12 months ago

NAB

NAB Flexiplus Mortgage home loan review

Overall rating   9 / 10

Great responsiveness and customer service

They have always been responsive and helpful. I would encourage anybody to compare rates and services but I have always been happy with NAB.

Full review

They have always been responsive and helpful. I would encourage anybody to compare rates and services but I have always been happy with NAB.

    Price   8 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Glenn (VIC), reviewed 12 months ago

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest) (Choice Package) home loan review

Overall rating   6 / 10

Unsatisfactory service

I wasn't very happy when they were reluctant to extend my home loan so that I could complete renovations.

Full review

I wasn't very happy when they were reluctant to extend my home loan so that I could complete renovations.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Ben (VIC), reviewed about 1 year ago

NAB

NAB home loan review

Overall rating   9 / 10

Good customer relations

I have found the staff knowledgeable, friendly and efficient and I always enjoy my dealings with the bank.

Full review

I have found the staff knowledgeable, friendly and efficient and I always enjoy my dealings with the bank.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

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Karin (NSW), reviewed about 1 year ago

NAB

NAB home loan review

Overall rating   9 / 10

Good service, help and advice. Always friendly!

I've been with this bank for 50 years and will never change. The service has always been great for me with any type of loan. No cons that I can think of.

Full review

I've been with this bank for 50 years and will never change. The service has always been great for me with any type of loan. No cons that I can think of.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Jeff (QLD), reviewed about 1 year ago

NAB

NAB Flexiplus Mortgage home loan review

Overall rating   8 / 10

Could improve their interest rates

Very helpful over the phone. Offers good customer service but they do not send offers with regards to lowering interest rates.

Full review

Very helpful over the phone. Offers good customer service but they do not send offers with regards to lowering interest rates.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Penelope (NSW), reviewed about 1 year ago

NAB

NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   7 / 10

Extremely helpful in times of need

They have helped in times of need with very little fuss and never made me feel uncomfortable.

Full review

They have helped in times of need with very little fuss and never made me feel uncomfortable.

    Price   8 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Corinne (NSW), reviewed about 1 year ago

NAB

NAB home loan review

Overall rating   8 / 10

Great bank, been with them for 20 years

This bank has been fantastic for me. Staff are always ready and willing to help.

Full review

This bank has been fantastic for me. Staff are always ready and willing to help.

    Price   8 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Kate (NSW), reviewed over 1 year ago

NAB

NAB 2 Year Special Tailored Home Loan (Owner Occupier, Principal & Interest) (Fixed, Choice Package) (Choice Package) home loan review

Overall rating   10 / 10

Helps make banking simpler

The staff are always friendly and internet banking is easy to do. I find that NAB helps us spend less money by giving us an advantage to make simpler payments. In my opinion, NAB is leading the way for all other banks.

Full review

The staff are always friendly and internet banking is easy to do. I find that NAB helps us spend less money by giving us an advantage to make simpler payments. In my opinion, NAB is leading the way for all other banks.

    Price   7 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Cynthia (WA), reviewed over 1 year ago

NAB

NAB Flexiplus Mortgage (Choice Package) home loan review

Overall rating   6 / 10

Overall average banker

NAB need to improve on their customer experience.

Full review

NAB need to improve on their customer experience.

    Price   5 / 10

    Features   / 10

    Customer service   / 10

    Convenience   / 10

    Trust   / 10

Less

Andrew (VIC), reviewed over 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 202 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest)

    NAB Base Variable Rate Home Loan Special Offer (Owner Occupier, Principal & Interest)

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.73% p.a.

    upfront fees

    $600

    Go to site

    More info

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.73% p.a.
    • Upfront fees: $600
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $20,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.2

    Based on 864 NAB home loan reviews

    Need more information?
    Go to site

    More info

  • AMP Variable Rate Loan (Owner Occupier, Principal & Interest) (Professional Package)

    AMP Variable Rate Loan (Owner Occupier, Principal & Interest) (Professional Package)

    • Need a loan that responds to your borrowing needs and financial goals
    • Offers the flexibility to structure debt effectively
    • 3.69% Variable Rate

    interest rate

    3.64% p.a. variable

    comparison rate*

    4.02% p.a.

    upfront fees

    $295

    Go to site

    More info

    • Need a loan that responds to your borrowing needs and financial goals
    • Offers the flexibility to structure debt effectively
    • 3.69% Variable Rate
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 4.02% p.a.
    • Upfront fees: $295
    • Ongoing fees: $349.00 yearly
    • Discharge fee: $100.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: yes
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $750,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    6.3

    Based on 51 AMP home loan reviews

    Need more information?
    Go to site

    More info

  • CUA Advance Variable Home Loan (Owner Occupier, Principal & Interest)

    CUA Advance Variable Home Loan (Owner Occupier, Principal & Interest)

    • Offset your interest to save
    • Free redraw facility for easy access to additional payments
    • No monthly or application fees

    interest rate

    3.65% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $195

    Go to site

    More info

    • Offset your interest to save
    • Free redraw facility for easy access to additional payments
    • No monthly or application fees
    • Interest rate: 3.65% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $195
    • Ongoing fees: $0.00
    • Discharge fee: $500.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes - up to $50,000 maximum
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $5,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Monthly
    Overall rating

    7.8

    Based on 89 CUA home loan reviews

    Need more information?
    Go to site

    More info

  • UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • Get $1,000 cash into a USaver account on any loan (new or refinance) over $200k. (T&Cs apply).
    • 20% minimum deposit required

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.69% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • Get $1,000 cash into a USaver account on any loan (new or refinance) over $200k. (T&Cs apply).
    • 20% minimum deposit required
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.69% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    4.8

    Based on 56 UBank home loan reviews

    Need more information?
    Go to site

    More info

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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