NAB Home loan reviews
Overall rating
6.8/10
Price
6.6/10
Features
6.4/10
Customer service
6.6/10
Convenience
7.3/10
Trust
6.6/10
Based on 2836 reviews as rated by the Mozo community.
I do love how easy the online and phone banking make paying bills and transferring from accounts.
Not very competitive at the moment. I'm looking at changing banks.
NAB provides you with good customer service and support, easy to use internet / mobile banking.
I think they are a pretty fair bank.
Great bank. I have been using them for many years. Always there to help.
Interest rates are generally competitive though we have contacted them a few times to lower rates or we will go elsewhere.
This must be Australians worse bank ever! Highly offensive staff with scripted dialogues, no common sense and general inability to assist with any issues. I am so glad that I have refinanced all my mortgages and am now with another bank. I have also moved all my business banking to Westpac and I have never been happier. NAB is like a dinosaur with their technology and processes. At least I have learnt my lesson to never bank with NAB and I encourage all others to ditch this awful bank and refinance with another bank so you can actually enjoy your money.
They just want money and more of it. They disrespect the customer as I am only a number to them.
We have been with this bank for a while and every occasion we needed to extend our home loan to do home renovations they never hesitated. They did offer home insurance once but already had it. They changed our credit cards to a lower interest rate for us.
NAB has been amazing and have catered to our every need.
We saved hundreds of dollars a week switching to this home loan.
The only thing I find frustrating is that the customer has to make the first move to get the best rates.
Went from a IO loan to P&I loan with NAB. I called a couple of times to get a better rate as they were offering new customers a lower rate than mine. Not very loyal to existing customers and not putting customers ahead of profit which is what they are suppose to be doing.
Every time I have rang NAB there staff have been very help full to me. Always ask questions.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 548 home loans in the Mozo comparison engine.
Compare more home loansMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
