They went out of their way to help us with a home loan.
The bank is great - easy to work with and convenient home loan rates.
NAB is a major bank which is supported by the government. You can't go wrong with NAB.
Customer service has been wonderful all throughout the bank, personal and business banking. Especially in times of hardship.
Not much support available when you need it. For a choice package there really wasnt any great bonus that came with it.
Dealt with one bank manager, quick reply to emails or phone messages, treated like a person.
Don't inform you when interest rates drop. I haven't heard from them in 5 years to check in or see if I was ok with everything unless I have a question.
They mislead their customer with wrong information through their customer service and traps you into corners which doesnt give you any option. Only the bank benefits. Contacting customer service takes about 1 to 2 hours on hold till you get some to talk too. The worst Bank to deal with.
Good customer service. Access to a local branch. Assistance when negotiating new packages.
Have banked with NAB for years and some other bank but have always stayed with NAB.
I’ve never had any issues with my home loan. The bankers I’ve spoken to previously, engage in an in depth conversation and are interested in my future goals. When the RBA announced reductions on home loan interest rates, my NAB rate automatically reduced too.
We received first home owners rate and when the rate dropped they matched the rate that our friend received from another bank which was good. The process of signing up was fairly easy.
Pros: they offer a range of great fixed and variable rates. Cons: focus needs to be a little more on customers and returning calls, emails more efficiently.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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