NAB home loan reviews

Very good

Price   8 / 10

Features   9 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   6 / 10

Less

All banks need more personal contact with the people.

Price   7 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

Less

Low interest, excellent, friendly service. Reliable, I feel financially safe.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Pros with this bank is rates are compatible

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Paying too much interest

Price   4 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

Less

My husband and myself have been very happy with our home loan and service.

Price   10 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

Good.

Price   5 / 10

Features   7 / 10

Customer service   5 / 10

Convenience   7 / 10

Trust   8 / 10

Less

Great service and product

Price   -1 / 10

Features   -1 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

They have not stuck to their promise of always having the best rates

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   4 / 10

Less

They have been consistent with meeting my needs

Price   9 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   9 / 10

Less

They were very helpful on initial setup. Were accomodating and understanding when we queried the rate. They send regular updates of rate changes and how we can fix our rate if we want to. Online/mobile app is very user friendly.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

Less

I like my bank because I have a very lovely lady banker and she is worth her weight in gold. She has helped me enormously to get me where I am today. I don't know where I would be today if it wasn't for her.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I once emailed to cancel a direct debit was given the run around -another $160 went out

Price   4 / 10

Features   2 / 10

Customer service   -1 / 10

Convenience   6 / 10

Trust   4 / 10

Less

When interest rates went up, NAB hiked the rates in the next month - when they came down we had to wait three to four months to see the benefit. I wrote them a letter and was told we have so many customers we couldn't possibly get the paper work done within the month for lower rates. I pointed out that they were well able to do so when the rates went up. They wrote that mortgages didn't bring them any money and that it was a service for the community. We moved banks as soon as we could after that - I no longer trusted them, although some of their front line people were great.

Price   0 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

Slow and difficult application process that goes through a number of people who make mistakes and then charge customers for them.

Price   6 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

They adjusted our loan when requested, but I dislike that they've put their rates up recently.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

They have always been responsive and helpful. I would encourage anybody to compare rates and services but I have always been happy with NAB.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

I wasn't very happy when they were reluctant to extend my home loan so that I could complete renovations.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

I have found the staff knowledgeable, friendly and efficient and I always enjoy my dealings with the bank.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

I've been with this bank for 50 years and will never change. The service has always been great for me with any type of loan. No cons that I can think of.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

Very helpful over the phone. Offers good customer service but they do not send offers with regards to lowering interest rates.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

They have helped in times of need with very little fuss and never made me feel uncomfortable.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

This bank has been fantastic for me. Staff are always ready and willing to help.

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

The staff are always friendly and internet banking is easy to do. I find that NAB helps us spend less money by giving us an advantage to make simpler payments. In my opinion, NAB is leading the way for all other banks.

Price   7 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

NAB need to improve on their customer experience.

Price   5 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less