Woolworths credit card reviews

Since they removed the Qantas Frequent Flyer program they are of no further use to me.

Price   5 / 10

Features   0 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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Could offer more points per transaction. If not used for most transactions you may not receive enough points for offset the annual fee.

Price   6 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

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Terrible card. Service bad, slow. Waiting for the card 1 and a half months and nothing happens. Staff don't know anything. I have submitted my pay slip twice. They keep calling you for asking same information when applying for this card. Last call was asking me to submit my pay slip again. I just said cancel it, and don't phone me again.

Price   3 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Works ok until God forbid there is a problem or you have a query to sort out - then the customer service is simply dreadful. We had this card for 5 yrs, then they recently capped the FF points, increased the fees for both primary and 2nd cardholder and recently managed to charge us $265 in late payment/interest fees - as they somehow cancelled our direct debit by mistake. Not only that but it took x5 long telephone calls, x6 emails and x4 letters over 6 weeks just to get the fees reversed...so we decided enough was enough and cancelled the card...not worth the hassle Woolies so stick to the supermarket business !

Price   5 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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Customer service is slow, inept and unable to process simple requests. I have waited a month for a credit limit increase. Worst credit card I have had in 20 years.

Price   3 / 10

Features   3 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

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Easy to use credit card and good rewards program that I can use.

Price   8 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   9 / 10

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A good credit card with a good reward system, especially if you regularly shop with the Woolworths group. If you do not pay off the card in the interest free period the interest charged on the account is quite high. And there is a 10 cent charge if you want to receive your bills in the mail. But on the whole I find the card to be very good one .

Price   5 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I like the convenience and multiplier effect of accumulating points via Woolworths.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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The benefits from Woolworths and Qantas make this product competitive. However online access is basic and requires preset user and password requiring good memory! Bonus points on joining but fees and interest are high so will investigate alternatives and switch as they become available. I suspect the benefits vs fees and interest are false economy but it's worked for me.

Price   4 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

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Very convenient to use, apply points and redeem points, as well as discount fuel.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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We calculated the best credit card for us based on the annual cost and the rewards paid. We are seeing our annual costs refunded in rewards in the first quarter!

Price   6 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   6 / 10

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Cash back every three months.

Price   5 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   7 / 10

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We have been using the Woolworths credit cards now for 7 years. As we put everything on the cards we get food stamps ( as I call them) or gift cards as Woolworths calls them every 3 months. We have used them as gift cards for friends or used them for the family. The Qantas points have been used around the house as required ie beater, bbq, toaster etc. When a dispute has arisen you get to speak to a local ( Kiwi).

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Used as an extended payment system (up to 45+days) one has greater control of cash. Great provided only that payment for the total account is payed out to zero every month.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I use my Woolworths Credit card at least twice a week and I have never had any problems with this card. The statements are clear and pricey with all the details with regard to your entries on your statement. This card is linked to Mastercard and accepted everywhere.

Price   7 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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I've had six weeks of frustration at the absolute ineptitude of their staff just trying to have a card issued. When calling to provide information, staff can't find my application despite the fact I'm quoting the reference number they gave. Then I get called the next day by another staff member who wants information I've already given. This has been the pattern throughout. No accountability from supervisors taken - I'm still waiting for several "urgent callbacks" from weeks ago. Tip - you get what you pay for so I'll be going to ANZ instead who currently are offering 50k sign up points and who I've had better service from in the past.

Price   2 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

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Love the interest free period and also the no interest specials like dick smith items. We will never shut this account, we always pay this card on the 54th day and start each month on a zero balance.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Overall the product is okay and suits my individual needs. Having said that, there are some minor specifics to do with the ability to research my account that tend to make the experience clunky. Specific are the Woolworths money website for checking the account balances is very labour intensive and relies on the card holder retaining complex user ID and passwords. I fully understand that the intent is to protect the customer, however other financial institutions, for example Westpac, seem to offer a far more convenient way of entering user name and passwords, are less clunky and protect the user against cyber threats.

Price   3 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   4 / 10

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Although the initial set up of the card took longer then anticipated, they offered to waive the annual fees on both cards and then sent us a Woolworths gift voucher later to make up for the short time delay in processing our request.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   7 / 10

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Terrible service- customer service centre overseas, friendly however this does not solve the issue. Same experience as last review, fraudulent transaction still in dispute no response to emails and $1300 BPAY has disappeared. Yet to receive dispute form after weeks. Online banking terrible annual fee has been raised and now additional fee for secondary cardholder. Had no issues until changeover to Macquarie. Will be closing this card.

Price   3 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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This card is great, as long as you NEVER have a problem or need to deal with their customer service team. The rewards program and $49 annual fee can't be beaten. Unfortunately this doesn't make up for the truly horrifyingly terrible customer call centre and overall lack of customer service. The people in the call centre are polite, but utterly useless. My card had a fraudulent charge, so they rang me and cancelled the card immediately (great, right?) 10 days later still no sign of card or the dispute paperwork I was promised. 20 days later my replacement card arrives. Another 4 days after this my statement is issued and the fraudulent charge is there, so I call and am told I will have to pay it. The retailer has 45 days to respond to the dispute enquiry, in the meantime I will be responsible for the charge and any interest (not true according to their TOS). It has now been 6 weeks and it's still not resolved. In a nutshell, excellent card as long as there is never a problem.

Price   6 / 10

Features   6 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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The new credit card system from Woolworths is rubbish. When you call for help, the phone help people are incompetent.

Price   -1 / 10

Features   -1 / 10

Customer service   -1 / 10

Convenience   -1 / 10

Trust   -1 / 10

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Fantastic service and really good savings and hardly any fees.

Price   10 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

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Over the last 6 years service has gone from mediocore to poor. Money transfers to pay off the card disappear for up to seven days. I got used to this but now they have "lost" the last three payments ($2k). A heavly accented Customer Service agent could not help and did not even send me a ticket/email to say I had raised an issue. During the overhaul of the login systems the old system was shut down before new logins/pins were sent out. I could not check my balance for 2 weeks. When I could I discovered the missing $2,000. Once I get this sorted out I will be cancelling the card. It is easier just to use my savings account, as the credit card does not work due to the lagging aquital system

Price   3 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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This is a great card if you're collecting frequent flyer points but their customer service is abysmal.

Price   2 / 10

Features   9 / 10

Customer service   0 / 10

Convenience   7 / 10

Trust   4 / 10

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