Woolworths credit card reviews

Since they removed the Qantas Frequent Flyer program they are of no further use to me.

Price   5 / 10

Features   0 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

Less

Could offer more points per transaction. If not used for most transactions you may not receive enough points for offset the annual fee.

Price   6 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

Less

Terrible card. Service bad, slow. Waiting for the card 1 and a half months and nothing happens. Staff don't know anything. I have submitted my pay slip twice. They keep calling you for asking same information when applying for this card. Last call was asking me to submit my pay slip again. I just said cancel it, and don't phone me again.

Price   3 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

Works ok until God forbid there is a problem or you have a query to sort out - then the customer service is simply dreadful. We had this card for 5 yrs, then they recently capped the FF points, increased the fees for both primary and 2nd cardholder and recently managed to charge us $265 in late payment/interest fees - as they somehow cancelled our direct debit by mistake. Not only that but it took x5 long telephone calls, x6 emails and x4 letters over 6 weeks just to get the fees reversed...so we decided enough was enough and cancelled the card...not worth the hassle Woolies so stick to the supermarket business !

Price   5 / 10

Features   4 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

Less

Customer service is slow, inept and unable to process simple requests. I have waited a month for a credit limit increase. Worst credit card I have had in 20 years.

Price   3 / 10

Features   3 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   1 / 10

Less

Easy to use credit card and good rewards program that I can use.

Price   8 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   9 / 10

Less

A good credit card with a good reward system, especially if you regularly shop with the Woolworths group. If you do not pay off the card in the interest free period the interest charged on the account is quite high. And there is a 10 cent charge if you want to receive your bills in the mail. But on the whole I find the card to be very good one .

Price   5 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

I like the convenience and multiplier effect of accumulating points via Woolworths.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

Less

The benefits from Woolworths and Qantas make this product competitive. However online access is basic and requires preset user and password requiring good memory! Bonus points on joining but fees and interest are high so will investigate alternatives and switch as they become available. I suspect the benefits vs fees and interest are false economy but it's worked for me.

Price   4 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   3 / 10

Trust   5 / 10

Less

Very convenient to use, apply points and redeem points, as well as discount fuel.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

Less

I don't like their service.

Price   7 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   2 / 10

Less

We calculated the best credit card for us based on the annual cost and the rewards paid. We are seeing our annual costs refunded in rewards in the first quarter!

Price   6 / 10

Features   10 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   6 / 10

Less

Cash back every three months.

Price   5 / 10

Features   8 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   7 / 10

Less

We have been using the Woolworths credit cards now for 7 years. As we put everything on the cards we get food stamps ( as I call them) or gift cards as Woolworths calls them every 3 months. We have used them as gift cards for friends or used them for the family. The Qantas points have been used around the house as required ie beater, bbq, toaster etc. When a dispute has arisen you get to speak to a local ( Kiwi).

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

Less

Used as an extended payment system (up to 45+days) one has greater control of cash. Great provided only that payment for the total account is payed out to zero every month.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I use my Woolworths Credit card at least twice a week and I have never had any problems with this card. The statements are clear and pricey with all the details with regard to your entries on your statement. This card is linked to Mastercard and accepted everywhere.

Price   7 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

Less

I've had six weeks of frustration at the absolute ineptitude of their staff just trying to have a card issued. When calling to provide information, staff can't find my application despite the fact I'm quoting the reference number they gave. Then I get called the next day by another staff member who wants information I've already given. This has been the pattern throughout. No accountability from supervisors taken - I'm still waiting for several "urgent callbacks" from weeks ago. Tip - you get what you pay for so I'll be going to ANZ instead who currently are offering 50k sign up points and who I've had better service from in the past.

Price   2 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   0 / 10

Less

The Customer Service is absolutely awful. The only way I can get anything done is by phone. You wait on hold for ages to get to speak to someone that you can't understand from some country far far away. Then you get charged an annual fee that you were told would not ever be charged.

Price   0 / 10

Features   8 / 10

Customer service   0 / 10

Convenience   5 / 10

Trust   0 / 10

Less

This product meets my needs

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   7 / 10

Less

Love the interest free period and also the no interest specials like dick smith items. We will never shut this account, we always pay this card on the 54th day and start each month on a zero balance.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

Less

Overall the product is okay and suits my individual needs. Having said that, there are some minor specifics to do with the ability to research my account that tend to make the experience clunky. Specific are the Woolworths money website for checking the account balances is very labour intensive and relies on the card holder retaining complex user ID and passwords. I fully understand that the intent is to protect the customer, however other financial institutions, for example Westpac, seem to offer a far more convenient way of entering user name and passwords, are less clunky and protect the user against cyber threats.

Price   3 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   4 / 10

Less

Although the initial set up of the card took longer then anticipated, they offered to waive the annual fees on both cards and then sent us a Woolworths gift voucher later to make up for the short time delay in processing our request.

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   7 / 10

Less

So awesome makes me so happy

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   7 / 10

Less

:)

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

Less

There crap

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less