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A guide to getting travel insurance 

A holiday is for relaxing. But unexpected events, from lost luggage to a medical emergency, can happen. Travel insurance is your safety net, letting you travel with the confidence that you're protected if things don't go to plan.

You can get quotes from multiple Aussie brands instantly here on Mozo.

Why do you need travel insurance?

You don't get insurance because you expect things to go wrong; you get it in case they do. Imagine if:

  • An airline loses your luggage and you need to buy new clothes.
  • You get sick and have to extend your hotel booking or seek medical care.
  • Your trip is cancelled before you even leave home.

In other words, travel insurance is one of the most important things you'll pack for your trip. 

Spending a small amount on it now can prevent your trip's cost from blowing out dramatically if something unexpected happens. 

What types of travel insurance are there?

Generally travel insurance providers will offer three different types of cover. These are:

  • Domestic travel insurance. For travel within Australia. Covers cancellation and luggage, but excludes medical as most Aussies and other residents are covered by Medicare or some sort of private cover locally.
  • International travel insurance. Covers overseas medical, cancellation and luggage. Basic international travel insurance policies may offer medical-only cover as a cheaper alternative.
  • Multi-trip international travel insurance. An annual policy that covers all your trips in a year, ideal for frequent travellers or long-term journeys.

Many providers offer added cover for trips with different types of risks. For example cruises, skiing trips and adventure sports will often require you to pay for an add-on or go with an insurer who specialises in those types of trips.

Policies also exist for specific types of travellers, like seniors or large groups.

What does travel insurance cover?

While domestic travel insurance is certainly helpful for things like trip cancellation or lost luggage, the most significant financial risk comes from medical emergencies overseas. 

In Australia, most have the safety net of Medicare for major hospital costs. When you travel abroad, that safety net is gone and you’re on your own.

For that reason, the table below focuses on the benefits you'd find in a comprehensive policy. The most critical of these being overseas medical, given the sheer financial downsides to an uninsured hospital visit overseas.

Benefit
What’s usually covered
Overseas medical & hospital cover
Covers emergency hospital stays, treatment, and ambulance fees when you're overseas. The most critical part of any international policy (not usually applicable to domestic policies).
Cancellation & trip changes
Reimburses prepaid flights, hotels, and tours if you have to cancel or end your trip early for a covered reason.
Luggage & personal belongings
Covers the cost to repair or replace your bags and personal items if they are lost, stolen, or damaged.
Personal liability
Covers you financially if you're found legally responsible for injuring someone or damaging their property overseas.
Optional extras
Cover for specific situations that can be added to your policy, like skiing, cruising, or overcoming travel delays to get you to a special event like a wedding

Just remember, coverage varies between policies, so please read the relevant PDS for full details.

Where can I find the best travel insurance?

The "best" travel insurance is simply the one that's right for your trip and your budget. For some travellers, that means a policy with the most comprehensive cover available. For others, it means finding a great-value option that still covers all the essentials.

FAQs

When should I buy travel insurance?

Simple: before you travel. This protects you from unforeseen events that are beyond your control, like the June 2025 volcanic eruption in Indonesia that caused widespread flight cancellations. Once an event like that becomes public knowledge, it's too late to get cover for it.

How much does travel insurance cost?

Unlike a product with a fixed price tag, the cost of travel insurance is shaped by the unique details of your journey. The main factors that influence your quote are:

  • Where you're going. Your destination plays a huge role, due to unique risks (like natural disasters and crime rates) and differing medical costs.
  • How long you're away. The total duration of your trip.
  • Who is travelling? The number of people on the policy and their ages.
  • The cover you choose. The benefit limits you select and your chosen excess.
  • Your health. Any pre-existing medical conditions you need cover for.

Because your trip is unique, the only way to see a real price for your journey is to get a quick, personalised quote using our quote engine above.

What insurance do I need for flights?

For any trip involving flights, the insurance you need is a comprehensive travel insurance policy.

Providers don't typically sell standalone ‘flight insurance’ per se. Instead, flight cover is a core benefit built into a comprehensive travel insurance policy, including cover for major delays, cancellations and lost luggage. Plus you get the all-important cover for overseas medical emergencies.

What is comprehensive travel insurance?

A comprehensive travel insurance policy is the highest level of travel insurance you can get. It goes beyond just covering you for overseas medical emergencies and adds protection for things like cancellations, lost luggage, and rental car excess. Some insurers also offer different tiers of this cover, like 'Gold' or 'Platinum', which simply have higher payout limits and can include things like ski or cruise cover automatically.

How do I make a travel insurance claim?

For any serious medical emergency, call your insurer's 24/7 assistance number as soon as you can after getting any urgent medical attention that may be necessary. They will tell you what to do.

For other claims, like for a lost bag, you can usually lodge it online directly with your insurer.

The most important thing is to keep all your receipts and any official paperwork, like a police or airline report. Before you travel, save the 24/7 assistance number in your phone.

Does travel insurance cover COVID-19?

Yes, most travel insurance policies now include cover for COVID-19, but it's worth checking exactly what's included before you buy.

Generally, you can expect to be covered for things like:

  • Medical costs if you get sick with COVID-19 while overseas.
  • Cancelling your trip if you or a travelling companion test positive beforehand.
  • Extra accommodation costs if you're forced to quarantine on your trip.

What usually isn't covered is cancelling due to broad government travel bans or if you change your plans simply because you are worried about a potential outbreak.

Every policy is different, so it's always a good idea to check the COVID-19 section in your product disclosure statement (PDS) just to be sure.