Credit card reviews

I've been a customer of Commonwealth Bank for 44 years. During this time I've never had an issue that couldn't be resolved. Their customer service team was always happy to discuss and explain the issue to me.

Price   9 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

Less

I love Commbank. I've been with them my whole life and I trust the bank and have loved the credit card. However it's no longer competitive as the annual fee and accrual of points is not as valuable as other credit cards.

Price   2 / 10

Features   2 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Always helpful and courteous with any enquiry.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have a home loan with ANZ and despite that they won't approve me for a low rate credit card.

Price   0 / 10

Features   0 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

When their system works normally it's fine, but woe betide if they get it wrong or make a mistake. They are so robotic and impersonal when it comes to dealing with issues. They can't even check our conversation history to see what I actually asked for, which by the way, wasn't a credit card limit reduction which unfortunately will now affect my travel ability.

Price   8 / 10

Features   3 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   1 / 10

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Always great customer service. Being with Westpac for over 20 years, I feel a strong sense of trust and familiarity. However I dislike the fact that I’ve in no way been rewarded for being a long term customer.

Price   5 / 10

Features   1 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

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I have been with Commonwealth Bank for 18 years now and they are the best bank to be with.

Price   4 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

This bank plays games with their customers lives. They are unfair, unethical and unworthy of our money.

Price   2 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

Less

Very confident with ANZ bank.

Price   5 / 10

Features   4 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

Less

I like the support, time and effort that the staff provide, supplying information and answering questions in a friendly and pleasant manner. I found that the Bank may have over-reacted to the possibility of fraud. They sometimes queried small payments of $1 or $2, and closed the account until I had responded. On the other hand they did not want me to be caught out with scams, and helped out with thorough investigation and repayment when fraud was involved. This intense support was never judge-mental or patronising. Instead it was very encouraging.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   6 / 10

Trust   9 / 10

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Very efficient.

Price   7 / 10

Features   9 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

Less

The staff at Commonwealth Bank are really helpful.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They are fantastic. I am totally happy.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

No loyalty.

Price   1 / 10

Features   1 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   0 / 10

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They have a habit of closing down outlying banks with no thought of the members. This leaves customers with a lack of accessible services.

Price   3 / 10

Features   3 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

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I am vert happy with ANZ.

Price   10 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   7 / 10

Less

Slow customer service. Takes a while. Otherwise good employees. Needs better pricing and free bank cards. IVR is a bit complicated. Also needs cashless withdrawal.

Price   8 / 10

Features   6 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   10 / 10

Less

National Australia Bank is solid.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   9 / 10

Less

I believe it should be a nil charge on your credit card if you put everything on one card and pay it all back within the 54 day period.

Price   7 / 10

Features   7 / 10

Customer service   8 / 10

Trust   7 / 10

Less

The debit card and bank statements are updated regularly which means I do not have to collect receipts. Recently, I had my debit card stolen and St.George blocked the card as soon as the thief tried to use it. Replacing the card was also straightforward.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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My bank does everything I need.

Less

Nice and easy to use.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

Less

Very easy to be vigilante and deal with any tempts are hacking your card.

Price   7 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   5 / 10

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The staff are very courteous. Professional all the way.

Price   3 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   8 / 10

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Everything is absolutely wonderful. Could not be happier.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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