Credit card reviews

We've been with NAB for 56 years. They are very convenient to use.

Customer service   7 / 10

Convenience   7 / 10

Trust   7 / 10

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Good service.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   10 / 10

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No notification is sent when your bill is due to be paid.

Price   3 / 10

Features   5 / 10

Customer service   2 / 10

Convenience   3 / 10

Trust   3 / 10

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Everything is amazing. I just wish online banking was more convenient and there were more branches.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Their credit card is easy to use and the conditions are easy to understand.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   7 / 10

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You are able to go in any time to discuss any situation that arises with your banking.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They have high interest rates and their in-branch staff is always very helpful. I have 2 other accounts with ANZ. Local branches disappearing which is is disappointing.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Been banking with CBA for maybe 20 years. They've not let me down yet.

Price   9 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have been with CommBank for a while now and I don't have any complaints. They are reliable.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Needed a new card as I have one from NZ but not Australia. The card is great.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Reliable and aware of discrepancies.

Price   3 / 10

Features   1 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   8 / 10

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High interest rates, but can not change now as I don't work any more.

Price   10 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   7 / 10

Trust   10 / 10

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I’d recommend westpac to everyone.

Price   6 / 10

Features   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Citi are like most other banks, they charge too much interest on credit but they do remind you if you are late.....usually. Where they fall down is when you want to leave. I finally paid mine off & left a credit in the account & requested it to be closed, this didn't occur so the account was hit with an annual fee which I didn't realise for months as I never looked at the account, I received no calls to say anything was wrong until much later when there were also late payment fees. The account was now hundreds overdrawn so I told them what happened, requested it all be reversed & the account closed, not to call me but email for anything. The calls started coming thick & fast & I refused to answer but no emails were received. The same thing happened with my NAB credit card but NAB immediately reversed everything, closed the account & apologised but Citi just kept calling. I kept refusing to answer & kept emailing them with the same request to stop calling, reverse everything & email me. Multiple requests later & they are still not responding apart from the phone calls so I'll be making a formal complaint to the Australian Financial Complaints Authority (AFCA).

Price   3 / 10

Features   3 / 10

Customer service   6 / 10

Convenience   6 / 10

Trust   0 / 10

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Bad service and rates.

Customer service   0 / 10

Convenience   3 / 10

Trust   3 / 10

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Banking with St. George has been a pleasure.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Bank staff are awesome. They are so polite and so caring they make me feel that my money is in safe hands.

Price   9 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Just had this card terminated by the bank and I am not sure of the reason why but the American Express cannot be used anymore.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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No loyalty

Price   1 / 10

Features   1 / 10

Customer service   2 / 10

Convenience   1 / 10

Trust   0 / 10

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Always helpful whatever the problem. For example, about 20 years ago $10,000 went missing from my account, long story short they found how it was done and I was reimbursed. They were also very helpful in setting up internet banking.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Poor features and rates for their credit cards.

Price   2 / 10

Features   2 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   1 / 10

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Happy to bank with them.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   10 / 10

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They have high fees if you don’t pay outstanding each month. Good security and customer service.

Price   7 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Fantastic and efficient.

Price   8 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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They have a habit of closing down outlying banks with NO THOUGHT OF THE MEMBERS. Leaving customers in lack of services.

Price   3 / 10

Features   3 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

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