I like Westpac. They have always have been helpful if I need any assistance.
I love Westpac bank, we have never had a problem. You should get your accounts reviewed at least every year as things change and you really want to make sure you're getting interest on your accounts and what accounts work best for you.
They have been fantastic with the COVID pandemic. Lowering the monthly repayment for three months.
Every transaction sent to your phone.
I like this bank because fees are low and interest rate is very competitive. It has great customer service.
Interest rate high, in-bank customer service not helpful, but amazing free travel insurance and fantastic service when my credit card was stolen. Thus, I have trust in their ability to handle any identity theft. Plus, to swap to another bank would be time consuming and a hassle.
Branch closures in regional areas are appalling - no thought or care for aged/isolated/ non-driving/ country-dwelling customers. Not everyone can catch public transport/taxi or drive independently to a branch or ATM. Many older people don’t have the means/confidence/trust to access online or phone banking.
I like the product. Safety of using my platinum rewards card. Once the bank alerted me that my card had been used to by airline tickets in another country and they refunded me really fast.
Interest free period is useful as I clear the balance each month.
Telebanking is very difficult to use, and the need to call back several times is often. It has increased frustration as is long winded.
ING has excellent customer service, especially on the phone. They are always helpful in resolving issues promptly. Great competitive rates and products. Would highly recommended them.
The bank is generally good and customer service has been pretty good but the fees are high and the interest rate on the card could be better. The bank could also offer better savings account features (such as being able to track savings goals).
I Love my Bank. On entering they greet you cheerfully plus by first name. They are so friendly, professional and attentive. If I have a problem they are straight onto it, resolving any issues immediately. I find this in all ANZ Banks I have had transactions with. I highly recommend ANZ.
Because we exceed the annual spend limit, we pay no fees. You have the choice of frequent flyer points or a number of different rewards including gift cards and cash. Clear the balance owing on the card each month and you pay no interest.
The staff at my local branch are always helpful and friendly. They have removed some ATMs from shopping centres. They have not reduced branch hours.
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