I wish I looked up these reviews prior to applying for a credit card through virgin money. By far the worst customer service I have ever received by ANY organisation I even get better service from a fast food service than this. If I could rate 0 or below I would. Every person I spoke with gave me different information so you will end up getting handballed from one apartment to another without given the chance to realise you are about to get transferred once again. When I asked to speak with complaints I was then transferred back to the main customer service line. Got through to complaints and they barely tool the time to take note of the service and complaint received because all he wanted to do was provide me with a complaint ID and and brush me off too. Beleive me when I say THEY are not worth you time and energy listen to the other reviews DON'T DO IT
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Very hard to get any assistance when needed. Everything is directed to either online banking (Netbank) with generic “bot” type help and support, or a phone line which makes you navigate prompts endlessly before being asked for details and then being put on hold. Something as simple as requesting a replacement card is painful. My replacement card never showed up so now I can’t request a new one online, I have to call them and I simply don’t have the time to stay on hold!
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They advertise themselves as good for travelling. There is an 'if overseas' number to call on the card. That number is only staffed Monday to Friday during business hours. I had a problem on a Friday in Iceland. Due to the time difference couldn't get onto them until Sunday night. Then I was put on hold for 15 minutes and it dropped out and I had to start again. While overseas I did not get a new sim card but just used whatsapp. They wouldn't use whatsapp or an email for verification, so I had to get a third person in Australia to relay the verification code to make to the necessary adjustment to the card. If I had not had a large stash of cash I would have been in serious trouble.
More Latitude credit card customer reviews
Very few benefits
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Citibank customer service in general is terrible. Every time I've called I seem to have an Indian person answer my call who I have trouble understanding (though all have been nice). I have tried to get my monthly statement on a specific date for the last two months with no luck. I even have written confirmation letter from the Citibank Customer Advocacy Unit stating my statement cycle is the 13th of each month, but even today - the 13th of September, they still have not provided me a statement and apparently I will now not receive it until the 24th of September and no one can tell me why. What makes it even more annoying is that via an Online Chat earlier in the day I was told I should receive it by the end of today (being the 13th of Sep) yet having just spoken to someone on the phone earlier today and this evening I won't get it until the 24th of September. I mean, how hard is it to get a customer their Statement, especially after you've written it in a letter that they would receive it today. Is it common practice a bank makes their customers chase them to pay them? When you pay a $700 Annual Fee, you have every right to expect a basic level of service - I mean it's not like I'm asking you to perform the impossible, surely. In general, the card does come with a plethora of benefits which makes it attractive, however, the absence of adequate customer service at a base level overshadows what benefit the card offers. If being treated with respect as a customer and not having to deal with team members who do not know their own product offerings is important to you, then I suggest you look elsewhere. If however, you are happy to never deal with anyone in person, on the phone, or via an online chat, this card may very well be something that works for you. As of today, I will be cancelling my card and moving to ANZ. RIP Citibank Prestige Credit Card.
More Citi credit card customer reviewsDoes what a credit card does. Interest free period could catch you out. Velocity points good
More Virgin Money credit card customer reviews
Disappointing International Transaction Experience I've been a loyal customer of this bank, regularly spending over $5,000 a month. However, I recently had a frustrating experience with an international transaction. The transaction failed, and while I did get my money back, the bank still charged me international transaction fees for the failed attempt. When I contacted customer service, they said it was because the transaction was "attempted," which doesn't make sense to me. Why should I be charged for a transaction that didn't go through? As someone who has consistently supported this bank, I expected better treatment and a fair resolution. It's disappointing that they prioritize technicalities over customer loyalty. I hope they reconsider their policies regarding failed international transactions and how they treat long-term customers like myself.
More Bendigo Bank credit card customer reviews
I've been with ANZ for over 10 years - the app is easy to use and the staff are always friendly. I got my first car loan through them when I was 18 years old and the process was easy and straight forward. I just wish they were more clear on the credit card fees and charges.
More ANZ credit card customer reviewsNo annual fee when you sign up but then they give an annual fee the following year - I haven't even used the card once, it's only for emergencies so chose a low rate card.
More ANZ credit card customer reviewsI have been with Coommonwealth Bank since Since I can remember they always call you to make sure everything is okay, also just the other day they sent me a message telling me that someone was trying to get money out of my account and they wouldn't let them. Which I thought was great because it would have kept on happening plus I don't have much money as I am getting DSP Support from government. I do believe overall they are a good choice. They are ok with repayments and stuff you just need to let them know.
More Commonwealth Bank credit card customer reviews
Bank customer service is excellent however no physical branches in regional areas.
More HSBC credit card customer reviews
A great card for travel with zero foreign transaction fee. But with the introduction of $8 monthly fees, I’m walking away as it’s not worth it as a travel card.
More 28 Degrees credit card customer reviews
We recently purchased a credit card to make use of the qantas points offer. The terms were upfront and straightforward and so far we are enjoying the convience of a credit card while also earning points
More NAB credit card customer reviewsA rewards card with no annual fee and up to 55 days interest free
More Commonwealth Bank credit card customer reviews
Good online customer service - quick and thorough. Not many physical branches.
More Community First Bank credit card customer reviews
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