Home loan customer reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

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Recent home loan customer reviews

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  • Bank Australia Basic Home Loan

    better than other banks

    I've had positive experiences with Bank Australia since 2022. the process for applying was able to happen in my local branch, staff were really helpful. My only gripe is the app which I have had problems with (but to be honest, that may be a me thing!!!).

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    Sal, Victoria, reviewed 13 days ago
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  • Bankwest Home Loan

    A reasonable home loan

    Bankwest has a good home loan with reasonable interest rate,

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    Robert, Western Australia, reviewed 13 days ago
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  • Macquarie Home Loan

    Macquarie’s Limited Hours Leave Customers Stranded

    Macquarie Bank's service is frustratingly inaccessible. Limited to 9-5, they're unreachable when you need help outside these times. Issues don’t adhere to business hours, and neither should they.

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    Fiona, New South Wales, reviewed 13 days ago
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  • Hume Bank Home Loan

    Hume Bank: Exceptional Service and Great Rates

    Hume Bank is a bank I can truly rely on. Their customer service is second to none, and their interest rates are some of the best around. They’ve made banking straightforward and stress-free. While the mobile app could use a few extra features, it doesn’t take away from their overall excellence. I’d confidently recommend them to anyone—110%!

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    Alicia, Victoria, reviewed 13 days ago
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  • Beyond Bank Home Loan

    Great to have local branch

    Easy to deal with. Great product at the time though not very competitive now

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    Shaun, South Australia, reviewed 13 days ago
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  • ANZ Standard Variable Rate Home Loan

    ANZ Kawana not just a bank, but a family

    We have been dealing with Victoria (Manager)Nick. and Dana at ANZ for a few years now. We are so delighted with their service they always go out of their way to help us. In fact have helped us into two house. Other institutions may have better deals, but so confident and happy with the service, there is nothing that would sway us to go elsewhere

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    Catherine, Queensland, reviewed 13 days ago
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  • St.George Variable Home Loan (Advantage Package)

    Ticks the boxes but some features are pointless

    Best rate on application however since come off fixed rate the loan is not the best rate. Also no point in having an offset on a variable loan that also has no cost redraw facility.

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    Graeme, Queensland, reviewed 13 days ago
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  • Bankwest Complete Variable Home Loan (Package)

    They are stable and fair

    Bankwest is always stable and never loses us money or screws us over like I've heard a lot of other banks have done

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    Renee, Western Australia, reviewed 13 days ago
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  • St.George Home Loan

    Shop around

    St George are on the of major banks. They are not the dearest bank but they are a long way from being the cheaper with the current interest is about .6% higher than the cheapest. Will ask the bank to see if they can match what I have seen in the market as I did with another loan I have with a different bank

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    Jason, New South Wales, reviewed 13 days ago
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  • Bank of Melbourne Home Loan

    multiple offset accounts

    I have no issues with this bank and the main positive is that you can have up to 99 offset accounts linked to your home loan

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    Lisa, Victoria, reviewed 13 days ago
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  • Suncorp Standard Variable Home Loan Special Offer (Home Package Plus)

    Highly reccomend for younger families

    We have shopped around and moved banks twice and the communication and honesty from suncorp was unreal, (previous bank also was, mystate) but suncorp was able to deliver better rates.

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    Jack, Queensland, reviewed 13 days ago
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  • Commonwealth Bank Home Loan

    CBA-better than expected

    Surprisingly, the CBA really went out of there to help us get a home loan. The wealth package was an added bonus. They offer a wide range of products. I have not yet had a negative experience with CBA

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    Belinda, New South Wales, reviewed 13 days ago
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  • Melbourne University Credit Union Home Loan

    It is focused only on profit, not its customers.

    It does not provide support for people in financial distress.

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    Sally, New South Wales, reviewed 20 days ago
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  • Suncorp Home Loan

    Loyalty still has its place

    Suncorp generally has better and more competitive home loan rates for home loan packages for either fixed or variable, which includes offset accounts. Due to our loyalty we have, upon request, received a further discount on our rate. Since interest rates have remained high however, Suncorp is not entertaining requests to reduce rate. Overall I have been content with Suncorp and haven’t needed to go elsewhere…. yet!!

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    Richard, Western Australia, reviewed 20 days ago
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  • Mortgage House Advantage Standard Home Loan

    Terrible experience, Old IT System, Inconvenient

    **Incredible Terrible Experience** I have had an incredibly terrible experience with this service. They take money from customers but do not invest in their IT systems. Here are the main issues I encountered: ### Issues 1. **Outdated IT Systems** - **Old-fashioned website**: The website is incredibly outdated and lacks modern functionality. - **No advanced mobile app**: There is no mobile app available, which is essential for convenient access. 2. **Technical Problems** - **Inability to transfer money**: I have been unable to transfer money for the last three months due to persistent IT issues with my account. 3. **Customer Support Failures** - **Unresolved issues**: Despite raising the issue over two months ago, it remains unresolved. - **Ineffective support**: After spending almost 40 minutes on the phone with customer support, they were unable to resolve the issue or transfer the money on my behalf. - **Lack of escalation**: When I requested to speak with a manager, I was told the manager was busy and could not assist me. ### Suggestions for Improvement 1. **Invest in IT Infrastructure** - **Upgrade the website**: Modernize the website to improve user experience and functionality. - **Develop a mobile app**: Create a mobile app to provide customers with convenient access to their accounts and services. 2. **Resolve Technical Issues Promptly** - **Fix account issues**: Address and resolve the technical issues preventing money transfers as a priority. - **Regular updates**: Implement regular system updates and maintenance to prevent similar issues in the future. 3. **Enhance Customer Support** - **Effective problem resolution**: Train customer support staff to handle and resolve issues efficiently. - **Escalation process**: Ensure there is a clear and effective escalation process for unresolved issues. - **Manager availability**: Make managers available to handle escalated cases promptly. I hope these suggestions are taken seriously and improvements are made to provide a better customer experience.

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    Mk, New South Wales, reviewed 20 days ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Fixed Home Loan

      interest rate
      5.84% p.a.
      fixed 1 year
      comparison rate
      6.05% p.a.

      Promoted
    • Discount Great Rate Home Loan

      interest rate
      5.99% p.a. variable
      comparison rate
      6.01% p.a.

      Promoted
    • Basic Home Loan

      interest rate
      5.69% p.a.
      fixed 3 years
      comparison rate
      6.04% p.a.

      Promoted
    • Discounted Home Value Loan

      interest rate
      6.09% p.a. variable
      comparison rate
      6.09% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Browse all 427 home loans in Mozo's comparison database.

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