I've had positive experiences with Bank Australia since 2022. the process for applying was able to happen in my local branch, staff were really helpful. My only gripe is the app which I have had problems with (but to be honest, that may be a me thing!!!).
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Bankwest has a good home loan with reasonable interest rate,
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Macquarie Bank's service is frustratingly inaccessible. Limited to 9-5, they're unreachable when you need help outside these times. Issues don’t adhere to business hours, and neither should they.
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Hume Bank is a bank I can truly rely on. Their customer service is second to none, and their interest rates are some of the best around. They’ve made banking straightforward and stress-free. While the mobile app could use a few extra features, it doesn’t take away from their overall excellence. I’d confidently recommend them to anyone—110%!
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Easy to deal with. Great product at the time though not very competitive now
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We have been dealing with Victoria (Manager)Nick. and Dana at ANZ for a few years now. We are so delighted with their service they always go out of their way to help us. In fact have helped us into two house. Other institutions may have better deals, but so confident and happy with the service, there is nothing that would sway us to go elsewhere
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Best rate on application however since come off fixed rate the loan is not the best rate. Also no point in having an offset on a variable loan that also has no cost redraw facility.
More St.George home loan customer reviewsBankwest is always stable and never loses us money or screws us over like I've heard a lot of other banks have done
More Bankwest home loan customer reviewsSt George are on the of major banks. They are not the dearest bank but they are a long way from being the cheaper with the current interest is about .6% higher than the cheapest. Will ask the bank to see if they can match what I have seen in the market as I did with another loan I have with a different bank
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I have no issues with this bank and the main positive is that you can have up to 99 offset accounts linked to your home loan
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We have shopped around and moved banks twice and the communication and honesty from suncorp was unreal, (previous bank also was, mystate) but suncorp was able to deliver better rates.
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Surprisingly, the CBA really went out of there to help us get a home loan. The wealth package was an added bonus. They offer a wide range of products. I have not yet had a negative experience with CBA
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It does not provide support for people in financial distress.
More Melbourne University Credit Union home loan customer reviewsSuncorp generally has better and more competitive home loan rates for home loan packages for either fixed or variable, which includes offset accounts. Due to our loyalty we have, upon request, received a further discount on our rate. Since interest rates have remained high however, Suncorp is not entertaining requests to reduce rate. Overall I have been content with Suncorp and haven’t needed to go elsewhere…. yet!!
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**Incredible Terrible Experience** I have had an incredibly terrible experience with this service. They take money from customers but do not invest in their IT systems. Here are the main issues I encountered: ### Issues 1. **Outdated IT Systems** - **Old-fashioned website**: The website is incredibly outdated and lacks modern functionality. - **No advanced mobile app**: There is no mobile app available, which is essential for convenient access. 2. **Technical Problems** - **Inability to transfer money**: I have been unable to transfer money for the last three months due to persistent IT issues with my account. 3. **Customer Support Failures** - **Unresolved issues**: Despite raising the issue over two months ago, it remains unresolved. - **Ineffective support**: After spending almost 40 minutes on the phone with customer support, they were unable to resolve the issue or transfer the money on my behalf. - **Lack of escalation**: When I requested to speak with a manager, I was told the manager was busy and could not assist me. ### Suggestions for Improvement 1. **Invest in IT Infrastructure** - **Upgrade the website**: Modernize the website to improve user experience and functionality. - **Develop a mobile app**: Create a mobile app to provide customers with convenient access to their accounts and services. 2. **Resolve Technical Issues Promptly** - **Fix account issues**: Address and resolve the technical issues preventing money transfers as a priority. - **Regular updates**: Implement regular system updates and maintenance to prevent similar issues in the future. 3. **Enhance Customer Support** - **Effective problem resolution**: Train customer support staff to handle and resolve issues efficiently. - **Escalation process**: Ensure there is a clear and effective escalation process for unresolved issues. - **Manager availability**: Make managers available to handle escalated cases promptly. I hope these suggestions are taken seriously and improvements are made to provide a better customer experience.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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