It does not provide support for people in financial distress.
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Suncorp generally has better and more competitive home loan rates for home loan packages for either fixed or variable, which includes offset accounts. Due to our loyalty we have, upon request, received a further discount on our rate. Since interest rates have remained high however, Suncorp is not entertaining requests to reduce rate. Overall I have been content with Suncorp and haven’t needed to go elsewhere…. yet!!
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**Incredible Terrible Experience** I have had an incredibly terrible experience with this service. They take money from customers but do not invest in their IT systems. Here are the main issues I encountered: ### Issues 1. **Outdated IT Systems** - **Old-fashioned website**: The website is incredibly outdated and lacks modern functionality. - **No advanced mobile app**: There is no mobile app available, which is essential for convenient access. 2. **Technical Problems** - **Inability to transfer money**: I have been unable to transfer money for the last three months due to persistent IT issues with my account. 3. **Customer Support Failures** - **Unresolved issues**: Despite raising the issue over two months ago, it remains unresolved. - **Ineffective support**: After spending almost 40 minutes on the phone with customer support, they were unable to resolve the issue or transfer the money on my behalf. - **Lack of escalation**: When I requested to speak with a manager, I was told the manager was busy and could not assist me. ### Suggestions for Improvement 1. **Invest in IT Infrastructure** - **Upgrade the website**: Modernize the website to improve user experience and functionality. - **Develop a mobile app**: Create a mobile app to provide customers with convenient access to their accounts and services. 2. **Resolve Technical Issues Promptly** - **Fix account issues**: Address and resolve the technical issues preventing money transfers as a priority. - **Regular updates**: Implement regular system updates and maintenance to prevent similar issues in the future. 3. **Enhance Customer Support** - **Effective problem resolution**: Train customer support staff to handle and resolve issues efficiently. - **Escalation process**: Ensure there is a clear and effective escalation process for unresolved issues. - **Manager availability**: Make managers available to handle escalated cases promptly. I hope these suggestions are taken seriously and improvements are made to provide a better customer experience.
More Mortgage House home loan customer reviews
They are the best in all areas of banking. As they don't make money for shareholders, the customer is offered better rates on all products.
More Northern Inland Credit Union home loan customer reviews
We switched to Adelaide bank in 2020 when rates were at an all time low, locked in a fantastic low rate for a couple of years. Wonderful bank and great ethics too, explained the range available but listened and didn't push unwanted products on us. 5 stars all round.
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Been long-term customers, had very helpful loan specialist advise, don't like no physical stores, they need to maintain prime online/phone access.
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We have banked with ANZ for years and customer service was always great but unfortunately they have closed down many country branches and only now have one teller at our local bank
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I've always experienced fantastic customer service with NAB. Staff have been knowledgeable and timely. If they don't have the answer to your query, they know someone who does.
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St George is ok. Service is good when I have had to ask questions
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Bank was honest and transparent and gave us the best rate they could at the time
More Defence Bank home loan customer reviewsWe are a Defence family and we have found the service, home loan products and the flexibility of our home loan excellent. We are able to reduce the long term life of our loan by taking advantage of the Defence home loan. With the cost of living crisis, it had been hard to get ahead on our home loan, however switching to the NAB and accessing the Defence loan has left us with a feeling that in the long term we are paying down our principle a lot faster. It has made a real difference - thanks NAB!
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ANZ has been the best out there in terms of competitive pricing and interest rate. But it’s disappointing that you really get left without any benefits. When I signed on with them years ago they had discounts for travel and free annual interest rate adjustments. We also had a credit card attached to it. But all of a sudden they pulled these features out. That was disappointing. Without the help of brokers it had been nearly impossible to adjust the interest rate.
More ANZ home loan customer reviewsI have always had good service from ANZ even when we had some financial difficulties, they worked with us to help us manage our mortgage and get us back on track
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Commonwealth is a reliable, trust worthy and respectful bank, they were the only bank to truly here me out and work with me. Their customer service is A1 and extremely polite and knowledgeable
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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