Home loan reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

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Recent home loan reviews

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Bankwest

Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package) home loan review

Overall rating   7 / 10

Competitive rate

Good interest rate and easy to organise over the phone. Didn't even need to go to a branch.

Full review

Good interest rate and easy to organise over the phone. Didn't even need to go to a branch.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

Less

Megan, Victoria, reviewed about 20 hours ago

NAB

NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   5 / 10

Very, very ordinary

I have been with NAB for 25 years and really they are not at all interested in their customers!

Full review

I have been with NAB for 25 years and really they are not at all interested in their customers!

    Price   7 / 10

    Features   6 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Colleen, Queensland, reviewed about 20 hours ago

Pepper Money

Pepper Money home loan review

Overall rating   10 / 10

Understanding

They have been very understanding while I was in financial hardship.

Full review

They have been very understanding while I was in financial hardship.

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Diana, Northern Territory, reviewed about 20 hours ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   8 / 10

Do your research

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Full review

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Sharyn, New South Wales, reviewed about 24 hours ago

St.George

St.George home loan review

Overall rating   10 / 10

Competitive rates and will review on request.

Always very helpful if you have an enquiry and will listen to your requests for better rates etc.

Full review

Always very helpful if you have an enquiry and will listen to your requests for better rates etc.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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William, New South Wales, reviewed about 24 hours ago

NAB

NAB home loan review

Overall rating   2 / 10

Really let us down!

NAB really disappointed us - my husband is self-employed and was out of work at the beginning of this year. NAB took our investment property from us!

Full review

NAB really disappointed us - my husband is self-employed and was out of work at the beginning of this year. NAB took our investment property from us!

    Price   4 / 10

    Features   4 / 10

    Customer service   3 / 10

    Convenience   6 / 10

    Trust   3 / 10

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Colleen, Queensland, reviewed about 24 hours ago

ANZ

ANZ Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   2 / 10

Not bad

As long as you pay they're not bad.

Full review

As long as you pay they're not bad.

    Price   3 / 10

    Features   3 / 10

    Customer service   5 / 10

    Convenience   4 / 10

    Trust   6 / 10

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Chris, Victoria, reviewed about 24 hours ago

Auswide Bank

Auswide Bank Fixed Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   0 / 10

No customer service

Very high interests rates and they also removed a lot of payment methods which makes it very difficult to pay on time increasing the chance of you getting charged with late fees.

Full review

Very high interests rates and they also removed a lot of payment methods which makes it very difficult to pay on time increasing the chance of you getting charged with late fees.

    Price   1 / 10

    Features   1 / 10

    Customer service   1 / 10

    Convenience   1 / 10

    Trust   0 / 10

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Melinda, Victoria, reviewed 6 days ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Happy with service but could be much better

They could be more competitive with stuff other than their interest rates.

Full review

They could be more competitive with stuff other than their interest rates.

    Price   6 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   10 / 10

    Trust   3 / 10

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Nicole, Queensland, reviewed 6 days ago

MOVE Bank

MOVE Bank Economy Home Loan home loan review

Overall rating   8 / 10

Overall they are good

Good overall. Good at dealing with fraud.

Full review

Good overall. Good at dealing with fraud.

    Price   8 / 10

    Features   8 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Christopher, Queensland, reviewed 7 days ago

Bank Australia

Bank Australia home loan review

Overall rating   10 / 10

Fast service

I love their services and features of my home loan.

Full review

I love their services and features of my home loan.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Kevin, Western Australia, reviewed 7 days ago

ANZ

ANZ Simplicity PLUS Special Offer (Owner Occupier, Principal & Interest) home loan review

Overall rating   5 / 10

Convenient location

They respond quickly.

Full review

They respond quickly.

    Price   4 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   5 / 10

    Trust   2 / 10

Less

Chris, Victoria, reviewed 7 days ago

Bendigo Bank

Bendigo Bank Basic Home Loan Special (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Excellent

They are GREAT!

Full review

They are GREAT!

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Colleen, Queensland, reviewed 7 days ago

Bendigo Bank

Bendigo Bank Basic Home Loan (Fixed, Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Excellent

Bendigo Bank is definitely first rate and I am extremely happy with them.

Full review

Bendigo Bank is definitely first rate and I am extremely happy with them.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Colleen, Queensland, reviewed 7 days ago

Westpac

Westpac home loan review

Overall rating   0 / 10

Horrific

If you want a bank that doesn't care use this bank.

Full review

If you want a bank that doesn't care use this bank.

    Features   0 / 10

    Customer service   1 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Vicki, Queensland, reviewed 7 days ago

ME

ME Flexible Home Loan (Fixed, Owner Occupier, LVR<95%, Principal & Interest) (Member Package) home loan review

Overall rating   1 / 10

Poorly trained and disinterested staff

Gave me conflicting and incorrect information consistently.

Full review

Gave me conflicting and incorrect information consistently.

    Price   3 / 10

    Features   4 / 10

    Customer service   2 / 10

    Convenience   4 / 10

    Trust   1 / 10

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Catherine, Western Australia, reviewed 7 days ago

Heritage Bank

Heritage Bank home loan review

Overall rating   10 / 10

Excellent

Our BBC and is very supportive and helpful. I would not change banks and they also have a good rate.

Full review

Our BBC and is very supportive and helpful. I would not change banks and they also have a good rate.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

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Ian, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   6 / 10

Satisfactory

I would not recommend them, their only concern is to make a profit and not to help people.

Full review

I would not recommend them, their only concern is to make a profit and not to help people.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   6 / 10

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John, Queensland, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) home loan review

Overall rating   9 / 10

Consistent service

Consistency in all my dealings with the bank. Courtesy always shown.

Full review

Consistency in all my dealings with the bank. Courtesy always shown.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

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David, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   1 / 10

Bad

Horrible rates, would not recommend.

Full review

Horrible rates, would not recommend.

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Charmaine, New South Wales, reviewed 7 days ago

ANZ

ANZ home loan review

Overall rating   10 / 10

Great Service and very personable manager

Great service from the friendly bank manager Darren Perry.

Full review

Great service from the friendly bank manager Darren Perry.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Fiona, Victoria, reviewed 7 days ago

NAB

NAB 2 Year Special Tailored Home Loan (Owner Occupier, Principal & Interest) (Fixed, Choice Package) (Choice Package) home loan review

Overall rating   6 / 10

Typical mortgage

I would prefer it if it could be linked to my velocity.

Full review

I would prefer it if it could be linked to my velocity.

    Price   5 / 10

    Features   1 / 10

    Customer service   4 / 10

    Convenience   6 / 10

    Trust   6 / 10

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Linda, Queensland, reviewed 13 days ago

ANZ

ANZ Fixed Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   7 / 10

As good as a bank can be

Friendly and able to adjust in difficult times.

Full review

Friendly and able to adjust in difficult times.

    Price   8 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   7 / 10

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Claire, Western Australia, reviewed 13 days ago

NAB

NAB Tailored Home Loan (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Trustworthy

I would highly recommend others to bank with NAB because they are trustworthy and have great features.

Full review

I would highly recommend others to bank with NAB because they are trustworthy and have great features.

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Col, Queensland, reviewed 15 days ago

Westpac

Westpac home loan review

Overall rating   8 / 10

Excellent customer service

Staff have always been happy to provide advice to improve their services and products.

Full review

Staff have always been happy to provide advice to improve their services and products.

    Price   7 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Garry, Western Australia, reviewed 15 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2018

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.61% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.61% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    State Custodians Low Rate Home Loan with Offset (LVR<80%, Owner Occupier, Principal & Interest)

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account

    interest rate

    3.68% p.a. variable

    comparison rate*

    3.69% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 Application Fee, Free Redraws, Extra Repayments
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account
    • Interest rate: 3.68% p.a. variable
    • Comparison rate*: 3.69% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.1

    Based on 14 State Custodians home loan reviews

    Need more information?
    Go to site

    More info

  • UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • A Low rate Home Loan with $0 application fees for variable rate, $0 ongoing fees, $0 annual fees
    • Choose between weekly, fortnightly or monthly repayments and make extra repayments for free on a variable rate home loan
    • 20% minimum deposit required

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.59% p.a.

    upfront fees

    $0

    Go to site

    More info

    • A Low rate Home Loan with $0 application fees for variable rate, $0 ongoing fees, $0 annual fees
    • Choose between weekly, fortnightly or monthly repayments and make extra repayments for free on a variable rate home loan
    • 20% minimum deposit required
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.59% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest)

    NAB Base Variable Rate Home Loan (Owner Occupier, Principal & Interest)

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility

    interest rate

    3.87% p.a. variable

    comparison rate*

    3.91% p.a.

    upfront fees

    $600

    Go to site

    More info

    • Low ongoing rate
    • No annual or monthly fees
    • Free extra repayments and redraw facility
    • Interest rate: 3.87% p.a. variable
    • Comparison rate*: 3.91% p.a.
    • Upfront fees: $600
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $20,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    6.8

    Based on 2774 NAB home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 503 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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People's Choice Award 2018

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Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.

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