I’ve been using Commonwealth Bank for my home loan, and overall, it’s been a positive experience. One of the standout features is their exceptional customer service. They were incredibly helpful in structuring our loan for a removal house, which was more complex than a standard loan. The team took the time to guide us through the process and ensure we understood all the details, which made the whole experience much smoother. Additionally, their online and phone services are user-friendly and convenient, making it easy to manage our account and stay on top of things. However, one downside is that compared to other banks I’ve seen, Commonwealth Bank doesn’t offer many benefits or advantages to help with the cost of living. While their home loan services are great, there aren’t many extra perks that could make day-to-day banking more rewarding. Overall, I’m happy with their service but feel room for improvement exists.
More Commonwealth Bank home loan customer reviewsThey are ok. Similar rates ans perks to other banks. Quick customer service and reliable. Meet expectations.
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There Rates are high and they outrightly refuse to give you a better Rate. The redraw is handy and you can put extra money in to pay down the Loan earlier. The charges are reasonable but due to the high Rates, I would not recommend them to anyone. Loyalty Tax is well and truly alive here.
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ING is a great bank that has really good benefits such as good interstate rates and adding additional money to your mortgage repayments at no cost.
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Getting less and less opportunity to get to branch
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As I am 63 and my interest only loan was approaching renewal I try every other lending institute in the market. Bendigo Bank was extraordinarily accommodating and welcoming. I had never missed a payment in my life or was late and they looked at that personal approach. I will be strongly recommending Bendigo Bank to anyone.
More Bendigo Bank home loan customer reviewsI like this bank as they have been allowing me to have a hardship plan through these toughest times. I dislike this bank as the interest rate is to high with no flexibility of lowering the interest rate People to be careful for high interest rates and bank charges.
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No flexibility and not competitive on interest rates.
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Very easy to setup and customer service was great!
More ME home loan customer reviewsThis bank has a very experienced team , they have always helped me whenever i wasn't sure about things and were very patient.
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I've had positive experiences with Bank Australia since 2022. the process for applying was able to happen in my local branch, staff were really helpful. My only gripe is the app which I have had problems with (but to be honest, that may be a me thing!!!).
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Bankwest has a good home loan with reasonable interest rate,
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Macquarie Bank's service is frustratingly inaccessible. Limited to 9-5, they're unreachable when you need help outside these times. Issues don’t adhere to business hours, and neither should they.
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Hume Bank is a bank I can truly rely on. Their customer service is second to none, and their interest rates are some of the best around. They’ve made banking straightforward and stress-free. While the mobile app could use a few extra features, it doesn’t take away from their overall excellence. I’d confidently recommend them to anyone—110%!
More Hume Bank home loan customer reviewsEasy to deal with. Great product at the time though not very competitive now
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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