Home loan customer reviews

Read the latest home loan reviews from the Mozo community. Thousands of Australians have reviewed their mortgage provider to give you the inside story on everything from sneaky fees to customer service.

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Recent home loan customer reviews

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  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <60%) (Wealth Package)

    Please shop around

    I would suggest shopping around. I went with one of the big 4 because it was a trusted brand and I have had nothing but trouble. Constant miscommunication - due to a bank error I missed out on a fixed portion of my loan. They take no accountability for their mistakes and except you to just deal with it.

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    Jess, Victoria, reviewed 18 days ago
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  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Fixed interest home loan was best rate for us

    I've had a CBA account since I was in primary school, all of my experiences with them on a personal level have been positive. Our current home loan has been refinanced with CBA, the options and drawbacks of each mortgage type are clear on the website and in the PDF options. Not being able to have an offset account with a fixed rate is the only drawback I've found, but it *did* allow us to lock in a lower rate than other banks. CBA were also one of the only banks that allowed us to finance our home with a 10% deposit.

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    Sarah, Queensland, reviewed 18 days ago
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  • Bankwest Complete Variable Home Loan (LVR<=90%, Owner Occupier, Principal & Interest) (Package)

    User-Friendly digital services

    Bankwest offers user-friendly digital services, competitive rates, and helpful customer support, making banking convenient. However, some may find limited branch locations a drawback. Be aware of potential fees and ensure their product offerings match your financial needs before committing. Overall, it's a solid choice for tech-savvy users.

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    Daniel, New South Wales, reviewed 18 days ago
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  • ME Home Loan

    ME is a great online banking service

    What I like about ME... Their branding - its modern and clever On line banking is simple... never needed a branch. What I don't like about ME... Not being able to speak to a real person when needed Took too long to respond to an email

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    Tammy, Victoria, reviewed 18 days ago
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  • ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest)

    Average Bank

    Difficult to deal with bank in person.

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    David, Queensland, reviewed 18 days ago
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  • Bank of Melbourne Home Loan

    Bank Of Melbourn helped me attain property goals

    Bank Of Melbourne have been extremely supportive and understanding and have helped me greatly over twenty years Bank Of Melbourne were there for me when I had nothing Bank Of Melbourne listened to me and took a chance on me and backed me and helped me achieve my goals The Bank Of Melbourne staff are friendly and actually interested and give exact advice The branches are easily accessible in the City Of Melbourne The Bank Of Melbourne Staff were superb in being there for me and being understanding when my business was shut down totally for Covid 19 in Melbourne CBD in the worlds longest lockdown

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    Yvonne, Victoria, reviewed 18 days ago
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  • Westpac Flexi First Option Home Loan Special Offer (Principal & Interest, LVR <70%)

    Home loan

    I just needed a home loan at the time and they were the Only ones that would do it

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    Tracey, New South Wales, reviewed 18 days ago
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  • Westpac Flexi First Option Home Loan Special Offer (Principal & Interest, LVR <70%)

    Edwa

    I'm very happy with my banking needs with Westpac they give me flexibility with my payments and are always understanding with my needs.

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    Scott, South Australia, reviewed 18 days ago
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  • Macquarie Basic Home Loan (Owner Occupier, LVR<60%, Principal & Interest)

    Macquarie basic home loan review

    Pros - lack of physical banking options Cons - excellent website - ease of managing transactions online - good customer service - prompt response when issues arise

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    Bev, Victoria, reviewed 18 days ago
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  • St.George Fixed Home Loan (Owner Occupier, Principal & Interest, LVR<70%) (Advantage Package)

    would highly recommend

    Excellent experience with a great bank, never had an issue, any questions we have had were answered quickly and easily. Fantastic rate and ability to split the loan. Have felt secure with the bank and never had any doubts. Friendly and helpful staff.

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    Jacob, Queensland, reviewed 18 days ago
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  • NAB Tailored Home Loan (Owner Occupier, Principal & Interest, 70-80% LVR)

    Convenient easy internet banking

    Easy internet banking Familiar with banking and products Can usually speak with someone

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    Naomi, New South Wales, reviewed 18 days ago
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  • Commonwealth Bank Home Loan

    Trusted bank

    Commonwealth Bank is a trusted bank and have an easy to use and functional app which makes mobile banking simple and easy. I have always used them for personal banking but moving my home loans over means everything is now in one place that is easy to access. Only complaint is I wish they had frequent flyer rewards.

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    Katie, Victoria, reviewed 18 days ago
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  • Westpac Home Loan

    Westpac are good but never leave your housing stat

    Westpac is like all the banks there in it for profit And don’t forget it your getting a good deal make sure you keep looking at your statments

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    Steve, Western Australia, reviewed 18 days ago
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  • Commonwealth Bank Home Loan

    Happy with Customer Service

    Very understanding, great customer service..

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    Grete, Queensland, reviewed 18 days ago
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  • ANZ Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <80%)

    Best Bank so far!

    ANZ has been so helpful with sorting out our loans and heloing us set everything up correctly. They are easy to make an appointment with and talk to.

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    Eryn, Queensland, reviewed 18 days ago
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  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews. Financial providers may, from time to time, offer incentives for reviews, regardless of the sentiment of the reviews.

    Home loan comparisons on Mozo - rates updated daily

    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Discount Great Rate Home Loan

      interest rate
      6.04% p.a. variable
      comparison rate
      6.06% p.a.

      Promoted
    • Basic Home Loan

      interest rate
      6.25% p.a.
      fixed 3 years
      comparison rate
      6.20% p.a.

      Promoted
    • Discounted Home Value Loan

      interest rate
      6.14% p.a. variable
      comparison rate
      6.14% p.a.

      Promoted
    • Unloan Variable

      interest rate
      6.29% p.a. variable
      comparison rate
      6.20% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Browse all 471 home loans in Mozo's comparison database.

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