Competitive rates, but for a big 4 bank their service and smartphone app leave much to be desired. - When experiencing account issues, I found staff were either not knowledgeable enough to assist, or weren't overly fussed about finding a solution. - In terms of the app, I found it lacked functionality (such as card management), which is a real setback if you do most of your banking on your phone. - I also found that processes which could be completed online with other banks (e.g. joint account setup) required visiting a branch, which is a bit backward in this day and age if you're both already a customer. I can't speak on NAB, but if you get a similar rate with CBA or Westpac, my advice would be to go with them instead.
Easy online platform, great customer service with Australian customer service people, competitive rates and great features such as 9 offset accounts with home loan.
I have two mortgage accounts. Offset linked to home loan. Can pay above set rate easily and as much as one wants online. I have the app on phone and transferring funds between accounts or different banks etc is easy. Redraw facilities excellent. Get personal phone calls every year from local branch regarding review of loans.
I have tried quite a few banks and the Commonwealth Bank has always come out on top with their customer service. Their online banking system is easy to use and reliable. Their ongoing customer care is also excellent. Pros would be their in branch customer service, online banking system and overall banking experience. A con would be sometimes their rates are not as competitive as I would like.
Hard to speak to a "real" person. Little contact after 25 years of having a loan. Unwilling to give abetter rate as we have only 50% left of loan.
Our bank manager was professional and stayed in contact with us throughout the whole home buying process. He didn't try to sell us anything we didn't need. A1 from us.
As any bank they are only out for their own needs. I don’t feel like they overall look after the individual.
Easy to access information. The bank does not go out of their way to give lower interest rates to match current situations.
It's competitive and convenient to my location.
Yes, there are cheaper loan rates for a mortgage but as a long-term customer of this bank when I needed a mortgage the process was so much simpler due to them already having my banking history, and everything was done on the phone or via email and very quick. My current variable rate is pretty reasonable and to change lender would mean having to jump through a multitude of hoops and provide explanations beyond belief as to spending history and I really don't want to have to justify every transaction I make in life. I have never gone overdrawn and have a good credit history, so not sure what things are like if your credit history is not squeaky clean. Their mobile banking app is fantastic, easy to use, professional and secure. There is an ANZ branch 5 minutes walk from where I work so if I need to talk to a person rather than a call centre I am able to do this. All in all - very happy. Cons - there are cheaper variable rates out there - but be prepared for the paperwork/inquisition to get approved!!
HomeStart were the ONLY financial institution that could look at individual circumstance and see the capacity for home loan repayment despite not fitting into the narrow paradigms of lender profiles. I had come out of a separation with sizeable deposit but mixed income streams and despite having an excellent credit rating and two previous mortgages mainstream institutions were of no help. Success with HomeStart meant my children and I could have our own home. Customer service has always been excellent.
Peoples choice is a small provider - where people count. Not a big 4 bank where you are just a number. Love the personalised service.
Local branch with manager authorised to ok loans quickly. Green conscious with money sourcing and investing. Members ie customers own bank. Little feed back review once loan is established.
Easy but interest rate not competitive.
Easy to deal with. Great rates. Don’t hassle you about their products or annoy you with phone calls. Haven’t ever had a problem with them so far.
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