Home loan reviews

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Their customer service is beyond excellent and the call centre is very helpful.

Price   10 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Dealing with Commonwealth Bank felt like a breath of fresh air in comparison to other banks. They are constantly in contact to ensure that we are getting the best deals and are happy.

Price   10 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   4 / 10

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Fantastic service and account manager.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very happy with ANZ. Recently paid off my mortgage and had no problems finalising my account.

Price   8 / 10

Features   8 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   8 / 10

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ANZ were good in the beginning when I signed up but they keep changing their processes and requirements for any change or updates. Customer service are polite enough but they do not have the capabilities to make any proper action.

Price   8 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   8 / 10

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They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   2 / 10

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The service is good but I would like better communication when with regards to interest rates.

Price   8 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   7 / 10

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Customer service isn’t always at it’s best, I found that I had to chase them up a couple of times when refinancing. Whole process took over 3 weeks which was a bit long and they were not willing to negotiate on the variable rate.

Price   9 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   6 / 10

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Has competitive rates but their branches are in very inconvenient locations.

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   1 / 10

Trust   6 / 10

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I love NAB. It is the best bank ever.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Great rates!

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Not at all happy with NAB as we had to sell our investment property, due to lack of work for a couple of months and not being able to keep up with the repayments, even though we had always paid 10-20 percent above the necessary amount. They did not give us long at all before they took the situation to court.

Price   2 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   4 / 10

Trust   1 / 10

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ANZ gave us the best loan possible at the time and have continued to help us even through financial hardship. Highly recommended.

Price   9 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   7 / 10

Trust   8 / 10

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ANZ provide very good service.

Price   10 / 10

Features   0 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   10 / 10

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They are great but sometimes its hard to find anyone to talk.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Very adequate but it does the job.

Price   3 / 10

Features   3 / 10

Customer service   4 / 10

Convenience   5 / 10

Trust   5 / 10

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Everything has been very good with my home loan so far.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   7 / 10

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I have had nothing but awesome help from my bank branch. They are super friendly and know me by my name as I get to the counter. Their internet site is easy to use. Totally recommend them.

Price   10 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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Good interest rate and easy to organise over the phone. Didn't even need to go to a branch.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

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They have been very understanding while I was in financial hardship.

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   8 / 10

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Always very helpful if you have an enquiry and will listen to your requests for better rates etc.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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