The bank has a lot of trust to make up for after a number of poor choices made in terms of their social responsibility. Their policies are focused on shareholder returns rather than keeping customers satisfied.
I have found them to offer good suitable accounts that suit me and the staff are very helpful.
I have nothing else to compare but I think I'm getting taken care of but I'm not sure how much longer they'll be around.
Great no frills home loan with a very low variable interest rate and good customer service. Matched almost all RBA rate cuts in full. Rates stay the same for new and existing customers. Very good home loan provider.
A bit pricier.
No frills and very low rate home loans. Good history of passing on full rate cuts, and a guarantee that existing customers get the same deal as new ones. No fees either.
Have been with them for all of my adult life. My father worked there. They have done right by me and my family (as much as a Big 4 bank can). The staff are friendly. They have helped my elderly mother. We found our mortgage broker through them, we have used their financial advisers. I am very happy with their online banking.
The Newcastle Permanent is a strong, trustworthy brand that consistently offers lower rate home loans than the major banks. They do require a higher deposit to start with, and they also work out if you can service the loan more strictly than the banks, but I see these as positives - it means you're definitely not over committing yourself and can make your repayments even if your borrowing capacity is lower than the banks offer. The staff are always friendly too.
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