Initially i used eMoney for my first home loan. Upon refinancing for a second property I made contact with them weeks ago to confirm discharge of the loan and to confirm settlement dates. They have failed to meet settlement date let alone the earlier date they provided. They are messing with people's lives for the sake of earning interest from money that is rightfully not theirs. Very disappointed at being let down after being a good customer and remaining exponentially in front on my repayments.
Great service, friendly staff. Easy to use online banking. Would thoroughly recommend!
I like ING bank as their customer service which has been outstanding for us, products on offer are fairly pretty good but there's is never any pressure which is why iwe rate ING so highly.
In all the years I have been with bank of Melbourne which before hand was St George all my dealings have been very helpful with no complaints. The online banking website has changed in recent months which seems more complicated. They should never have changed it
Very helpful in refinancing my home loan. Accessible any time and reply in a matter of minutes to under an hour. By the same token no unnecessary annoying phone call or emails. Explain things step by step and very clearly. Was with my previous provider for 10 years and never had this level of service ever.
They went out of their way to help us with a home loan.
The customer service sucks. Not only do they have no banking people available to talk to, but when you do talk to them they tell you the wrong information. I have a loan for 630k on an 850k property and they were not willing to increase my loan for 6k for renovations. It also took them more than a week to tell me. If you don’t want to waste your time, avoid AMP. I have an AMP First home loan and whilst the rates are competitive I’m switching.
ANZ was the only bank willing to give me a home loan to build the family house for my wife and kids. They were the only one to give me a chance and I have never missed a payment. I’ll always be grateful to their service.
They have been the best. I cannot fault them at all. Their support has been excellent. I would like to go one year of interest only, but cannot do it.
The bank is great - easy to work with and convenient home loan rates.
Good rates all looks good but once they have you, not much help! Can't even get a home loan account statement online to go somewhere else. Three months work refinancing I thought all was good, go to sign paperwork only to find the amount wasn't what was asked for, nor was I told why or how to improve the problem. Cant wait to go!
I found ANZ good to deal with when the COVID crisis first appeared. They gave me a mortgage pause and changed my rate. I don't feel their rate is the most competitive in the market which is why I haven't given them top marks. The rate is okay but not amazing. We have a breakfree package which is expensive and I'm not sure we get much value from it. The service is always excellent however.
NAB is a major bank which is supported by the government. You can't go wrong with NAB.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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