Car insurance customer reviews

Read the latest car insurance reviews from the Mozo community. Thousands of Australians have reviewed their car insurance to give you the inside story on everything from claims handling to customer service.

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Recent car insurance customer reviews

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  • Budget Direct Car Insurance

    Love them

    Love this company. So easy to get info.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Natasha, Western Australia, reviewed about 16 hours ago
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  • RAC Comprehensive Car Insurance

    I would recommend this company to friends

    I would recommend this company to friends and family.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Hugh, Western Australia, reviewed about 16 hours ago
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  • RACV Complete Care Car Insurance

    Quite good

    RACV is quite good. For my car insurance, I have never had any problems. I did have a few problems with travel insurance when I got stuck in Bali due to a volcano, and they told me my travel insurance didn't cover volcanos. That was a very stressful experience. Overall though, especially with my car, I have had great experiences. The road side assist is great.

    Value for money
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    Claims handling
    Trust
    Less
    Alannah, Victoria, reviewed about 16 hours ago
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  • AAMI Car Insurance

    10/10 would recommend

    Have always felt comfortable being insured under the Suncorp brand. I know all of my concerns are handled with care in a timely manner.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Nadine, Victoria, reviewed about 16 hours ago
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  • Budget Direct Car Insurance

    Budget Direct review

    The product is good, it covers what you need it too and you can pay to add on extras. Their downfall is there payment system and lacking the ability to fix system issues. This does not effect the product it is just highly irritating from a customer service view.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Tamara, Queensland, reviewed about 16 hours ago
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  • AAMI Comprehensive Car Insurance

    The less I think about my insurance the better!

    I've been with Aami for years. Aami always give me the best price possible and I have had excellent customer service from each person I have spoken too. I cant fault Aami from my experience. My payments are automated so most of the time I don't even think about my insurance too much. There was once instance where I had a small accident and the staff on the phone were extremely helpful in providing guidance. The amount that I pay monthly also seems reasonable, however as a customer of course we always want cheaper!

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Jacqueline, Victoria, reviewed about 16 hours ago
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  • ING Car Insurance

    Overall good policy

    The main reason that I decided to be insured through ING was because that's who I bank with. It's easy to see all my accounts and policies in the one app. That being said the ING app has been performing poorly for some time now. The only thing that I would like to change about the policy is the windshield excess, with my previous insurer there was no fee to have your windshield replaces as long as it wasn't more than once per year.

    Value for money
    Policy coverage
    Customer service
    Trust
    Less
    Jesse anne, South Australia, reviewed 1 day ago
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  • Suncorp Insurance Car Insurance

    Good all round insurer

    I like Suncorp because they have discounts for multiple policies. Their range of policies suits me and the prices are reasonable compared to providers out there that I've looked at. Have only had to make a couple of claims (less than $5k each) and the process was pretty straightforward.

    Value for money
    Policy coverage
    Claims handling
    Trust
    Less
    Hugh, Victoria, reviewed 1 day ago
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  • Allianz Car Insurance

    Very good for money. Needs better website

    They are quick affordable and reliable. Needs be be easier to get a quote though.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Zoe, Queensland, reviewed 1 day ago
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  • RACQ Comprehensive Car Insurance

    Great customer service over the phone.

    Great customer service over the phone. All claims dealt with quickly.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Melissa, Queensland, reviewed 1 day ago
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  • Budget Direct Car Insurance

    Would recommend

    So far I haven’t had to make a claim, but the price is very reasonable and it covers a lot.

    Value for money
    Policy coverage
    Less
    Kailah, New South Wales, reviewed 1 day ago
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  • Budget Direct

    Great Aussie Customer Service

    Great company, easy to talk to.. Just a good Aussie vibe.

    Value for money
    Policy coverage
    Customer service
    Less
    Olivia, South Australia, reviewed 1 day ago
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  • NRMA Car Insurance

    Friendly, efficient, and good cover

    They have friendly staff, and give me discounts because i have multiple insurances with them and rewards for length of time with them.

    Value for money
    Policy coverage
    Customer service
    Trust
    Less
    Nicki, New South Wales, reviewed 1 day ago
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  • AAMI Car Insurance

    Policies of Insurance companies

    Insurance companies may be legislated but all have fine print which not everyone reads as it is so long and very techincal. Policies, and fine print should just be made simplier for all to understand.

    Value for money
    Policy coverage
    Customer service
    Claims handling
    Trust
    Less
    Faine, Queensland, reviewed 1 day ago
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  • Shannons Car Insurance

    Their agreed value policy is bogus

    Their agreed value policy is that you have to agree with their value not yours. They are expensive.

    Value for money
    Policy coverage
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    Trust
    Less
    Mark, Western Australia, reviewed 1 day ago
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