Car insurance reviews

Reasonably priced, never had any issues.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I like that they are a very well known company with a great history and goodwill. Sometimes however, this can get in the way of thinking all will be fixed ASAP when it isn't.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They offered me new for old for life on my new Mazda. No one else has been able to match that.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Great service, friendly staff, good value.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I like RACQ because they are competitive in price and have fantastic coverage on their car insurance. Would definitely recommend to everyone.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Always friendly and easy to deal with giving prompt and efficient services.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very reliable and I recommend them to all Australians.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Great insurer. Been with them for many years.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I recommended them to my son who took out car insurance with them and subsequently had to make a claim. The claim service was brilliant and his vehicle was back to him in four days and in pristine condition. He was very impressed.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Reliable, trustworthy, proven record.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have included road side assistance. When I have tried to use this before (maybe once every 2 years), they have had the wrong vehicle on record and would not help me. This was very frustrating as I had updated the policy with my new car and could provide the new papers for this.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been with them for over 20 years and have never had a problem.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

There was a recent incident where another person had damaged my car. Their insurance provider was obligated to pay out damages as the person had paid their excess. After many calls, no one was able to help and I never had the damage fixed.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I like the way all of my questions are answered in a friendly and easy way. I can pay when the renewal notice is emailed to me.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very easy to deal with and very friendly on the phone. I changed from another company to this because of the value they offered.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy to get in contact with either by phone or by using the online claim form. I like the fact that I am able to pay for my premium in monthly instalments without incurring any penalties or fees by doing so.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

When I had an accident in the past, I found that they are a very easy company to deal with. I only had to call them and fill out a claim form online. I would then take my car to my prepared repairer and the car was fixed in a reasonable time frame.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

The best thing is not having to go through many and various selection menus. When you ring, a real person answers the phone and puts you through to your required area. Also claim is dealt with very quickly.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Fast quote on phone. Answered all queries. Service was great.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

After many years with NRMA I am no longer insured with them. My vehicle had an electrical fault in the main computer and I was left uninsured with $4600 damages. Devastated.

Value for money   0 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very simple to deal with and great customer service.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've been with this company several times.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ have always provided comprehensive insurance on my new car. They offer a new car replacement if written off in the first year.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Very very competitive in the market, found staff very helpful and friendly.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Knowledgeable and well trained staff.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less