We have our two cars and also our full household comprehensive insurance with RACQ. Have had an car insurance claim in the last twelve months and they were very easy to deal with and arranged everything. Changed our household insurance to them from Suncorp purely because they had more competitive rates. Would recommend them.
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Comprehensive car insurance with 10% in savings up to $50 once a month
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Did a comparison on my 2018 vw multivan. Coles premium was 50% more than Youi current provider and roughly the same for ammi. Not worth entering the data to get a quote if they want to charge excessive premiums
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Unfortunately, there's no option to give a zero-star rating here! Suncorp Insurance (including AAMI, GIO, and AAI—all the same under different names) fails to provide quality service for customers and car repairs. You have the option to choose your own repairer or go with their recommended repairer. However, if you choose your own, Suncorp often neglects to support the customer and seems to avoid providing assistance. When customers request information, Suncorp frequently refuses to share it. The only solution to this issue seems to be involving the ACCC, Fair Trading, or other relevant consumer protection services.
More GIO car insurance customer reviewsAVOID!!! flush your money down the toilet you will get 100% more satisfaction then dealing with Coles Insurance. Hands down the worst insurance company I have ever had to deal with, if you ever have dealings with this insurance company I pity you, but please write down the time and the person you talk to, they guarantee your issue is dealt with but deny it to the full extent when challenged, spending thousands more then the claim to prove you wrong. a simple time and name would have sat them on their ass. they use stand over and bullying tactics, I can safely say that they have AFCA in their pockets also. AVOID this company at all costs. Off shore call centres exacerbate the issue.
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We have been with other car insurance companies in the past like AAMI and seniors insurance but RACV has been the best move and we can't believe we weren't with them earlier. We never have accidents which are our fault but once or twice when we have had accidents through fault of others, corresponding with RACV has been fantastic and efficient, and they are the cheapest as well. No cons with them so far.
More RACV car insurance customer reviewsUnable to replace a damaged bumper bar in a timely manner. I had to get it fixed myself at my own cost as they had no approved repairers in the area. Left me stranded. No panel beaters in the area will work for them and claims person could not tell me where they would be taking my car while they found a repairer and expected me to leave my car with luggage and pets on the side of a country road and walk 50kms topics up a hire car. Very lengthy claims process, person had no idea about anything. Really wasn't worth paying for the cover if you can't use it when needed. RACV do not care about their customers, not even if you e been with them for 40+ years. A month after the event I still did not get a quote from their assessors.
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Wish I could give ZERO stars! My car that was stationery at a giveway sign, was hit by another vehicle. Budget Direct claimed I was at fault ... when I WAS NOT moving. They did not ask me for any additional information besides what I put in my claim. Their reasoning was because I needed to be 100% in the right for them to not take fault, I could not be even 1% in the wrong. However in my case, Budget Direct does not understand basic road rules including how to turn a corner correctly WITHOUT HITTING ANOTHER CAR. The person who hit me got away with it, and ME who had INSURANCE and PAYS BUDGET DIRECT TO BE MY INSURANCE COMPANY, didn't have to pay a cent.
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Customer service very good but that is because I go thru a broker
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Product is fine. Most recent bill increase is just crazy!
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They were extremely helpful and step by step let us know what we had to do, car came back very quickly and never had any trouble .
More Youi car insurance customer reviewsAlways come up with best price. Not needed to claim as yet so unable to advise on that part.
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good for car insurance if you have trouble they fast respon too
More RAC car insurance customer reviewsThings I like from YOUI: -Friendly customer service -Trustworthy -Do not wait long when calling them up Things can be improved more: -Give more competitive price to renewal clients -Genuine bottom price when existing clients ask for better renewal price
More Youi car insurance customer reviewsgreat company to deal with. claim experience easy
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