Had a recent car accident which was 100% the other driver's fault. My car was written off. The claim process was a nightmare. The assessor underestimated the value of my car because he compared it with a similar model. Claim assessor argued the value of everything. Everything was stressful and an argument and not what I needed when I was recovering from the trauma of being hit by a truck. Definitely not how you treat a long time customer. Beyond disappointed.
Every year they jack up the premiums by excessive amounts and only give discounts to people that call them and complain about the jacked up rates. Would be nice if they just gave people the reasonable rates to begin with.
I like the fact that they are very easy to deal with all the time. Whenever we make an enquiry to them its always answered direct and plain simple. Be aware that your car cover might not include windscreen replacement.
I like my insurer, RACV, because they have a very competitive price and the service is excellent. I have never had an issue and whenever I speak to them the service is fast and helpful. I would highly recommend to anyone asking about insurers.
GIO was completely understanding and caring when I had my accident, asking if I was OK personally and understanding that I wasn't aware of all the car terms I had to dictate to them over the phone when describing damage.
I really like NRMA, I have been a member since I was a teenager when they offered me free roadside assistance. Most of my family have policies with NRMA. They have very competitive prices and I receive a good discount for being a loyal customer. The staff are always super helpful and friendly whether in person or over the phone. I don't think I would ever change from NRMA and would definitely take out other policies with them.
Great budget insurer with cheap prices, but I have found them very difficult to work with and sometimes experienced rudeness and disrespect. AS a young woman, they tried to take advantage of me. When I made a claim however with some questioning their reasoning fell apart.
Quick, easy and effective! Gave me more money back for my car than I asked when it died as they knew it’s worth better and didn’t lie to me. Always polite. Highly recommend. Took roughly 3-4 weeks for the money after settled.
The insurer is too expensive compared to others. Otherwise, I have not had to deal with them due to not needing to make a claim.
RACV is my first car insurance provider. Very easy to sign up, the phone call i received to discuss my plan for my new car was excellent, stepped me through everything. Great value and great customer service with no cons.
NRMA are a reliable, cost-effective insurer who reward long-term customers with discounts and rewards. They have always been very helpful and give me fantastic discounts for loyalty. I found the claiming process straightforward and they talked me through it without rushing me. It is worth calling up and renegotiating your rate each year otherwise your premiums will automatically rise - however they have always matched lower rates when I have provided them with quotes from other insurers. They also gave me free roadside assist with my last renewal.
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