We have been with this company for quite some time and even if we look to change we can never seem to get any better for either cost or service. So we stay with them. We did have a claim and they were very good, I would recommend them to everyone.
Great value for money, everything is just easy with AAMI. It also helps that they are part of Suncorp so you get the added benefits of being part of that group.
New car replacement for the life of policy providing no breaks in policy was the reason I signed with Suncorp Insurance when buying a new car. I considered changing insurers when I lost my job, it meant changing to an insurer that didn’t have the new for old replacement, or the included extras, or a heap of other benefits, however premium was much cheaper. I spoke to Suncorp and they reduced my premium to an even better amount for a 12 month period, keeping my new for old policy and all the extras! Customer service agents that understand and acknowledge real life situations!
Great customer service. Fortnightly payment option and a lower excess with same coverage as other insurers and at a cost being 2/3's (two thirds) of the cost of Suncorp's. One possible downfall is 'No Inclusive Roadside' option available at this time.
Been with AAMI since I can remember and they've always provided us with good deals as opposed to other insurers. Always on top of their game with customer service as well, they're always friendly with you.
The best insurance company is QBE. They have been loyal to me. I've been with them for 12 years and hardly made claims.
I have had no problems with the NRMA at all. But I am not pleased with the policies of all Car Insurers with regard to their differing Insurance Policy costs for "City" residents as against so-called "Country" residents. Example: I live in the Wollongong area which is recognised as "City" for Car Insurance, and so I have to pay more to insure my Car. My brothers live in the Shellharbour area which is counted as "Country", and they enjoy a lower cost for insuring exactly the same type of Car. We all have the exact same model of 2007 Ford Escapes. I just do not think that this is fair at all!
I have never experienced such a disrespectful and unqualified customer service. Two weeks after lodging a claim after an accident (that I didn't cause) in which my car has been written off, I still haven't recovered any money and worse, I have had to contact them repeatedly and have been transferred to so many departments, all for the same result, none. Most of their employees have been unable to explain to me where the claim was and how I could recover any money but worse than just being unhelpful, they have been so unsympathetic and at times ironic. Also, you will note that despite being not at fault and having my car written off, the insurance is now asking me to pay upfront the rest of the year with us, as if my car was still insured. I will never use them ever again.
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