Car insurance reviews

Just opted out with them couple of days ago - very expensive. After shopping around, found budget direct so have been with them for a a few days now.

Value for money   4 / 10

Policy coverage   4 / 10

Customer service   7 / 10

Claims handling   -1 / 10

Trust   5 / 10

Less

Happy with their policy.

Value for money   -1 / 10

Policy coverage   -1 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Insurance is fine, no need for change, it's a competitive rate.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

Less

Use this company for house and contents on two properties.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   7 / 10

Less

Competitive premiums and good customer service.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   7 / 10

Less

Because of the repairer being very dishonest, enough to be in jail or rehabilitation; problems were caused with getting my Pontiac firebird back for quite a long time. However Shannons' helped out a lot.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   7 / 10

Trust   9 / 10

Less

Have had good claims service with claims.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   10 / 10

Trust   7 / 10

Less

They were very very helpful and understanding when I first insured my car with them. I am confident that that their helpfulness will continue if I need to contact them. I have not yet had reason to lodge a claim with them.

Value for money   8 / 10

Policy coverage   -1 / 10

Customer service   7 / 10

Claims handling   -1 / 10

Trust   8 / 10

Less

Haven’t had to make a claim yet, but they’re very competitive on premiums and when I called to query my renewal amount, they dropped it to below what I was paying previously. Great customer service.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   -1 / 10

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Quick easy sign up and very cheap in comparison.

Value for money   7 / 10

Policy coverage   7 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   9 / 10

Less

I love GIO as they are cheap, reliable and awesome value.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Always been happy with my car insurance from AAMI and IRS premiums.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

Very happy.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

I really like Youi.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

They are good to me.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

Less

RACQ are good.

Value for money   5 / 10

Policy coverage   6 / 10

Customer service   5 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

Competitive rates, reasonable cover, helpful, answer questions, do need to make sure of what is/is not covered.

Value for money   7 / 10

Policy coverage   6 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

If you want a cheap premium price and don't really want to claim then this is the CHEAP choice. I have been with Coles Insurance for 4 years already. My wife claimed before, it took 3 month to fix it. That is ok. This time someone hit and run. I claimed immediately, the accident happened last June, and I'm still waiting for Coles to investigate. It is already 10 months. The first time I called Coles the guy said no worries, Coles would cover you, I shouldn't worry about anything. However, I have called couple of times after that and always been told to wait. It seems no one care about your case, no one follows up with the police report. Coles doesn't want to pay for the report until they have to, then they paid at the last minute, they are not thinking about fixing your car as soon as possible. Someone even rudely hang up my phone when I asked to talk with her supervisor. It doesn't even meet the normal Australian service standard. I feel very disappointed with Coles, as a Flybuys member for more than 10 years. It is absolutely worst ever claim experience I have met. Better stay with RACQ, guys!

Value for money   3 / 10

Policy coverage   5 / 10

Customer service   2 / 10

Claims handling   1 / 10

Trust   3 / 10

Less

Can contact head office if not satisfied.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   7 / 10

Less

They do not communicate a lot about offers.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   6 / 10

Trust   6 / 10

Less

I have never had to make a claim, but they re happy with my policy and pricing.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   -1 / 10

Trust   8 / 10

Less

After many years NRMA have handled our car and home contents insurance at competitive cost and - on the few occasions we needed them - they have paid claims promptly without fuss.

Value for money   7 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   8 / 10

Trust   8 / 10

Less

Always have been a good insurer and easy to deal with. Customer service is great and they always review whole policy.

Value for money   5 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

Less

RACQ are quite professional in response to any call.

Value for money   7 / 10

Policy coverage   5 / 10

Customer service   7 / 10

Claims handling   4 / 10

Trust   7 / 10

Less

Good price. Seemingly cover what I required.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   9 / 10

Claims handling   -1 / 10

Trust   8 / 10

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