Car insurance reviews

Do not support you when the accident is not your fault.

Value for money   4 / 10

Policy coverage   3 / 10

Customer service   3 / 10

Claims handling   1 / 10

Trust   2 / 10

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For our car insurance, we swap to RAC because it has lots of services. What I gained most was the discounted products or medicines in some pharmacies.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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I've been with this company a long time. Very competitive with values and premiums.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Fantastic company. I've had and insurance with them for over 10 years. I had a crash with other driver at fault, smashed the back of our car. CGU processed the claim very quickly and replaced two safe and sound car seats worth $900.00 as a safety measure. They made the total loss of our car payment to our bank account very quickly so we can start looking for a new car soon. I'm very pleased with the exceptional service. They cost more than other car insurance companies on the market. This one is definitely correct that you get what you’ve paid for.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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RACV may not be the cheapest but you get what you pay for. I've never had any issues when it's come to claim and that's been 3 times over the past 15 years!

Value for money   6 / 10

Policy coverage   7 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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They were extremely helpful, I couldn't fault the customer service.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Trust   10 / 10

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Very good value for the policy inclusions.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   8 / 10

Trust   9 / 10

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NRMA gives me discount to for my green slip as part of being a member.

Value for money   9 / 10

Policy coverage   8 / 10

Customer service   10 / 10

Trust   10 / 10

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Great competitive rates and service.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   8 / 10

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You can trust that coverage is provided and roadside assistance is really handy. It's probably because it's a bigger name that there is more trust, too. Not cheap for under 25, but not exactly a rip off, either.

Value for money   6 / 10

Policy coverage   6 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   9 / 10

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They’ve took me through a humiliating experience with previous insurances I had at past. Dragged the claim on for weeks before coming to the decision that they will reject my claim. Paid car rental during that period. Terrible experience and wouldn't recommend this to other people.

Value for money   0 / 10

Policy coverage   0 / 10

Customer service   0 / 10

Claims handling   0 / 10

Trust   0 / 10

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Mainly value for money of my premium which is important and service for my needs.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   6 / 10

Claims handling   4 / 10

Trust   6 / 10

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Easy and great insurance cover for my truck.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   9 / 10

Trust   9 / 10

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Over all they have been genuine and easy to deal with.

Value for money   9 / 10

Policy coverage   9 / 10

Customer service   8 / 10

Claims handling   7 / 10

Trust   7 / 10

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I have never had a problem with CGU. They have great rates to suit all needs and a claims process that runs smoothly.

Value for money   8 / 10

Policy coverage   9 / 10

Customer service   7 / 10

Claims handling   8 / 10

Trust   9 / 10

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Allianz was the best overall and cheapest I could find for my 2005 Honda CRV. After doing research and reading other reviews I decided to give them a go. Signing up was easy, policies were easy to understand and there were good choices for lowering cost by adjusting excess payments. Very good and easy to understand customer service, often you do get Australians, if they are busy it will be sent to offshore but you can request to speak to an Australian if you have concerns. I recommend you check them out and compare with other insurers.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Trust   7 / 10

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I have been with Budget Direct since the start of the year. I have saved a lot of money and I made a claim which was very easy and then I decided not to continue with the claim and it was no problem. I am satisfied.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   8 / 10

Trust   8 / 10

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I really trust RAC and can't fault their service.

Value for money   9 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   9 / 10

Trust   9 / 10

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They're reliable but the service is slow.

Value for money   6 / 10

Policy coverage   8 / 10

Customer service   8 / 10

Claims handling   9 / 10

Trust   9 / 10

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I have been with RACV for more than 10 years. They offer great product bundling discounts.

Value for money   7 / 10

Policy coverage   8 / 10

Customer service   7 / 10

Claims handling   7 / 10

Trust   7 / 10

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My car was stolen and they were very helpful all the way.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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Excellent company and I would recommend them to my friends and family.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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RACV insurance is trustworthy and reliable. Staff are extremely helpful, polite and compassionate. Claims are sorted promptly and hassle free.

Value for money   10 / 10

Policy coverage   10 / 10

Customer service   10 / 10

Claims handling   10 / 10

Trust   10 / 10

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AAMI comprehensive car insurance is modern, professional and has great customer service.

Value for money   8 / 10

Policy coverage   8 / 10

Customer service   9 / 10

Claims handling   9 / 10

Trust   8 / 10

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No good. Avoid them all the time.

Value for money   2 / 10

Policy coverage   0 / 10

Customer service   1 / 10

Claims handling   0 / 10

Trust   0 / 10

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