Only had one claim, it was attended to efficiently. Assisted with reducing cost when I said I was a pensioner.
I am a member of the NRMA; I have my car insured with the NRMA; I have Compulsory Third Party "Green Slip" Car Insurance with the NRMA; I have Home Contents insurance with the NRMA. It is true what their ads on TV say: The NRMA is there for you!!!
Was willing to renew a full year's cover for my car, but mentioned that I was open to selling it if I had an offer that I can't refuse. Immediately was told that I was disqualified from having Shannon's cover. I couldn't believe it! How can a company be so draconian? The sales rep said with her very own mouth that if she was in the same situation as me and received an offer that she couldn't refuse then she'd take the offer and sell it as well? But in the same breath said they can't offer me cover. Anyway, NRMA's Classic Car covered it in 15 mins with absolutely no hassles and signed me up immediately. Well done Shannons... a slow clap for you all.
Getting older doesn't mean I got lobotomised to good service! Turning 50 recently, I switched my car insurance over to APIA. Looking to benefit from lower premiums, what I didn't realise was the true cost of switching. Needing to fix my vehicle after a minor accident, the service I've encountered has been nothing by a disaster. Having to leave my vehicle for days on end for inspection assessment, needing to go to multiple repairers, waiting weeks to have it fixed and having to travel +40 mins to the nearest repair who could do the work. The time and money wasted can't justifies the small cost saving. Their ad says 'I wish that I knew what I know now', too right. Don't use APIA, you pay for what you get. Going back to Coles Car insurance. They are by far a better offering.
They do not reply to emails requesting information. I was told my car would probably be written off a week ago. They have now moved my car to an address which is listed as a Gas Company not a repair company. Manheim does not exist at address given.
Shannons is now owned by Suncorp. Shannons listed the car as written off but then Suncorp took over the claim and declined it (we are fighting that). Shannons de-registered the car 5 months ago without our knowledge. Thanks Shannons and Suncorp for nothing but grief.
My car got written off and they don't even tell me. I called them to check if i have the option fix my car myself (as it was a small damage) but instead I was told "No you shouldn't be driving as you car has been written off". Excuse me? When? How? So now I am left at work, without any option on how to get home and how to pick up my kids from childcare. Never dealing with them again!
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