I was recently crashed into by a driver who was comprehensively insured by Coles. He admitted liability and filed a claim to have my vehicle repaired. Very unfortunately this driver died of a heart attack two weeks later. Two months later Coles contacted me and stated the claim had been rejected because the excess had not been paid. I informed them of the reason for that. They still rejected claim.
AAMI is incapable of giving a straight answer. My son was driving our car and had a crash. I contacted AAMI and gave them all the details, including that he was extremely distressed. They opened an investigation, they interviewed him, they put him and us through a very upsetting ordeal. Eventually, they decided that all the details were EXACTLY as I had told them at the very beginning. There was no need for the huge delay or anguish they caused. Furthermore, my subsequent complaint to a more senior AAMI person has been met with a robotic response that everything was done properly and I’ve got nothing to complain about.
They have always been up front and honest with me especially when I had to claim, very professional.
I always check online as a new customer after the renewal arrives in the mail. I have saved well over a hundred dollars by doing this. Their loyalty discount was $6 one year!!! They are great with claims & easy to deal with.
AAMI has been a terrific car insurer over many years for my mother and also myself. My mother was treated very well when car hit by a hit and run driver and I also received excellent service when a car hit me and tried to blame me.
Customer Service is Excellent! Fast signup, and easy to understand plans!! I have been with Allianz for over 12 years and will continue with this company into the future.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.