My car us 1 yr older, therefore worth less than a year ago. Yet RAA increased my renewal to over $1600 for my Mitsubishi Eclipse SUV. I have been with RAA for decades, have never made a claim and drive only around 7,000km a year. My car is 3 yrs old. I have now gone to a 5Star Canstar company and is $700 cheaper than RAA.
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WARNING: Bingle Insurance is a scam, and I wouldn't trust them to insure anything, let alone your car. Bingle Insurance is using deceitful tactics to profit at your expense. They rushed my vehicle to auction while still in the middle of my claim, pressured me into paying a $1,800 excess even though I was not at fault, and attempted to pocket more money by double-charging GT Insurance while giving me only a fraction of what I was owed. Their “New for Old” offer is a scam. They will exploit every loophole to benefit themselves—even at the cost of their clients. If you’re unlucky enough to deal with them, get a lawyer, because that's the only way you’ll survive their dishonest practices. I wouldn’t be surprised if they played dirty with you, too, and after the way I’ve been treated, I wouldn’t trust them as far as I could throw them.
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RAC are credible and their “saturate” marketing technique works. In addition RAC has shown it cares about WA and safety on our roads. However their premiums are not as competitive and, in my experience and some that I know, RAC will try to wriggle out of paying out. It also is known for ripping off young drivers with high excesses without justification and they don’t care if you don’t like it. So essentially they look good in front of the cameras but in reality they are there to make profit and don’t really care.
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I did the usual comparing of Car Insurance when my renewal arrived. Everyday Woolworths Car Insurance came out on top for price and inclusions for me. The added bonus is I also get a saving when I do my grocery shopping. And every dollar saved is better in my pocket than theirs.
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Go above and beyond to get you a cheaper rate for comprehensive insurance with more bang for your buck. Great telephone service.
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I had to make a claim for a No Fault accident, where I was struck from the rear. After supplying all the necessary information the claim was approved and they provided me with details of the repairer to use. It took a little time before they were able to find me a suitable date to repair the car, but as it was still fully usable I just waited until the date assigned. The car was repaired to my satisfaction and I was not out of pocket at all. I was very happy with the communications from Australian Seniors during the claim/repair.
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Lodging the claim was fine but it took two weeks for my car to be towed from the holding yard, four weeks until they called me with an update and seven weeks until my claim was finalized and that was only after it was escalated to the complaints department. Never again.
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Had issues with claiming extras coverage that I initially thought I was covered for but was not. Cost significantly more to cover things like windscreen etc. However when my car was hit by another car they did make the claim process easy.
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Really quick to get through on the phone. Staff have always been really nice and is one of the cheapest insurers out there for my model of car. I received quotes from several other companies, some of which were double the cost of my current policy with NRMA. Have been great so far
More NRMA Insurance car insurance customer reviewsNRMA Insurance cares so much for their customers that they help in any way possible !!! When I have had to take my car in for repairs under my Insurance, NRMA Insurance has often authorised the full repairs and have not charged any "Excess" payment for the repairs !!! Now isn't that really quite generous !!!
More NRMA Insurance car insurance customer reviewsDo not go anywhere near this company for insurance. My renewal for my car has come through and they have just rejected my renewal based off my claims history. In over 25 years of driving I have never had a claim and this year after my car got stolen out the front of my home by a third party, after the key was accidentally left in car, while going through the birth of my son and moving home, I made a claim, which they reject based on leaving the key in the car, after a long and painful process where I felt like the criminal and over a very stressful period of 6 months, they paid me $3,000 for my troubles with a car that should have been written off. I tried to fight it with the complaints tribunal but as they have this small print buried in the wording I lost the battle. I’m now driving around in a car that needed to be fixed which I have more paid more then $10,000 to make road worthy but can’t afford a total repair and now at renewal they have the hid to reject my renewal based on my claims history. I could understand if it was for the car itself they decided not to insurer but in their comments they make it clear it’s due to my claims history. Again I have never had a claim that’s my fault and one claim where my car got stolen which they paid a tenth of the cost and now they have advising me they are not renewing based on my claim history. This is the most ridiculous thing I have heard and never seen such poor service this company offers. There is a reason they are called budget and whom every is rating this company as best insurer needs to be looked into. Do yourself a favour and look at other insurance companies that have a bit of compassion and don’t run for the hills as soon as you need them.
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Claims handling is beyond appalling. Paid extra for choice of repairer. Claim has been sitting with assessor team for 22 business days. 6 follow up calls including 2 to register a complaint. No ability to speak to a line 2 escalation team, supervisor or complaints team. Appalling customer service. Now feel like I'm being held to ransome by my insurer. Will be moving my 4 policies to another provider at the conclusion of the claim. Particarly upsetting because this is a not at fault claim which RACV will recoup all monies from the at fault third party.
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Well where do I start after ringing road side assist telling them I needed a battery , and the bike would need trailer , they sent out a guy nice bloke but got outta said I no nothing about bikes sorry , gbike made it a 100 meters then dead had to organize my self a motorcycle trailer guy from a bike shop came out after work picked my bike up took it to his repair shop next day picked it up but what the use in having road side assist if your left to do it your self and out of pocket ,stuck at Phillip Island
More Shannons car insurance customer reviewsWas a Budget Direct customer for years till i was in a not at fault accident where they wrote off my car. The ongoing hoops they made me jump through to get a fair & current payout to actually buy another car was painful, they were no help with getting an unlimited rental car (the fine print for their suggested car ran out in 5 weeks!) & it was only through the help of the towing company driver i got a fair unlimited rentail car during thr process. Buy cheap car insurance you will be be burnt with a painful & long process at the most crucial time.
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Suncorp are very efficient when dealing with claims. Fast processing of claims and great customer service when dealing with difficult situations.
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