Car insurance customer reviews

Suncorp Insurance Comprehensive Car Insurance

Worst company and would rate 0 if I could

My car was written off, which was only 2 years old and the value of the car was nowhere near the value to replace. After 2 months or arguing back and forth, I got nowhere and was left out of pocket by $8,000 for a Kia Stonic, which is not an expensive car. Then they decided to also take my 12-month registration and 12-month insurance, that I had only paid a month before upfront. Other insurance companies give you a refund on the insurance that you haven't used in those 12 months and none of them touch your registration. Then to get my excess of $1600 back, after I was told that I needed to pay to get the claim started and would be refunded once they resolved that the accident wasn’t my fault, was like pulling teeth and took another 2 months to be refunded, so they are just MONEY GRABBERS! Then they sold my written off car at the Auctions, with my personal details left in the Logbooks. I had the new owner harassing me with constant phone calls and this is so wrong on so many levels! I’m absolutely furious with Suncorp and will never use them again in my lifetime.

Huddle Comprehensive Car Insurance

Pathetic, please avoid at all costs

This company would be the worst customer service I have ever had for car insurance in thirty years of having insurance. They will not answer the phone and leave you on hold for ages and still don’t answer. Good luck if you ever needed to make a claim. In my opinion they are pathetic.

Qantas Comprehensive Car Insurance

Unfit for purpose

Got into an accident 7 months ago, the earliest I could be booked into their garage was 1 month later, get there and a told it’ll take 3 months to get my new bumper in. I was disappointed but what other choice did I have! 3 months later (so 4 months after crash) I start getting all sorts of mechanical warnings on my dash and I no longer feel comfortable driving the car, call qantas and they ask if it had been repaired yet, I told them it hadn’t and I haven’t even been contacted for a date yet for repair. After putting me on hold for a bit so they can call the garage I’m told it’s going to take 3 months to order parts, so essentially the garage forgot my repair… I was told by the nice guy in the call centre he would open a complaint for me, I should hear from them within a week. two calls later to qantas that week I was then dealing with a very rude lady who didn’t have any empathy for my case and again was told they would open a complaint for me and I should hear within two business days… 6 weeks went by and I called qantas having not heard from them, the complaints team ‘closed the complaint and left a note in the file’, they just didn’t contact me or attempt to make any communication with me. What is the point in a complaints dept?!? My car is finally in for repair, has been there for two weeks just to replace the bumper. I get a call on the 12th day to say it’s finished and I can come and collect it. Just for them to call back sheepishly to say that they hadn’t in fact turned the car on and therefore didn’t notice all the warnings on the dash. Now the rental car supplied by qantas needs to be returned as it is only available for the first 14 days of repair, my cars still not fixed 7 months after the accident and I still haven’t heard anything from qantas regarding my complaint. This is not car insurance, this is incompetence. Clearly under resourced, poorly organised and quite frankly the most professional scam.

Toyota Finance Car Insurance

STAY CLEAR of this insurance

The policy is a great price but DO NOT be fooled once you make a claim if you have issues after that they will wipe your hands off it and you'll be taking it to the ombudsman to get your vehicle repaired to the standard it was before handing it over to them. I will definitely not be reinsuring any of my vehicles with them after my experience. The customer service is appalling a wait of over 7 weeks for them not to not even look at vehicle yet reject the claim of the damages their repaired caused. I have full proof as well.

Reply from Toyota Finance

Hi Rob,

We are sorry to hear you are dissatisfied with your experience. We would appreciate the opportunity to reach out directly and investigate this. If you could please send your full name and contact number to the following email address: social.marketing@tfal.com.au, our team can get in touch.

Thank you,
Toyota Insurance

RAA Premium Comprehensive Car Insurance

Great benefits

I really trust this brand. I love being connected to their information and competitions and member benefits.

Coles Comprehensive Car Insurance

Car accident

I’ve recently had an accident and I’m thinking coles would be good after many years of insuring peoples cars only to realise they are the worst to deal with. They have many defaults such as: No communications via phone or email You call them you wait for ex amount of time only not to share any information or updates about your claim Ask many questions but you don’t get any answers back. No wonder why they are the cheapest in the market. This what happens when you pay peanuts you get monkeys for service.

Budget Direct Gold Comprehensive Car Insurance

Budget Direct: A 6/10 Journey

Joining Budget Direct, I was carrying a pretty clean insurance slate well into my late 40s. The feeling of security with a reputable insurance company was reassuring. Then, out of the blue, an evening drive turned into a wildlife encounter that wrote my car off and thrust me into the world of insurance claims. At first, everything ran like clockwork. The initial claim submission was straightforward, and I felt that everything would be sorted out quickly and efficiently. That's the level of service I signed up for, and initially, it seemed like I was going to get just that. But the wheels started to come off when the word 'investigation' was mentioned. It's a strange feeling, the shift from customer to 'person of interest.' I understood the need for due diligence, but I couldn't help but feel a twinge of offense at the suggestion that my claim was anything but genuine. This feeling was further compounded by the drawn-out nature of the investigation. Time ticked by, and with each passing day, my patience and trust in the system began to wane. Communicating with Budget Direct during this period was another sticking point. The sense of being just another number in the queue became palpable as I was shuffled between claims managers. It wasn't just the inconvenience of repeating my story; it was the underlying feeling of inefficiency and impersonality that chipped away at the company's initial good impression. Despite these challenges, I must acknowledge that in the end, my claim was resolved. The final settlement was fair, and for that, they earned back some of the goodwill that was lost during the process. Moreover, receiving an apology for the delay showed a level of accountability that I respect. It was a gesture that, while not undoing the hassle, did provide a sense of closure. To sum up my experience with Budget Direct: it's a mix of efficiency at the outset, frustration in the middle, and eventual relief at the conclusion. The company proved it could deliver, but the journey there was far from the straightforward path I was led to expect. It's a solid 6 out of 10 for me - they came through, but the ride was definitely bumpier than anticipated. I hope my experience is a catalyst for them to streamline their claims process and reinforce the confidence customers place in them at the outset.

Shannons Comprehensive Motor Vehicle Insurance

Not as good as they advertise

Waiting on pHone multiple times 30-60 minutes re not at fault claim Always get various non accurate opinions once I get thru on phone or opinions that contradict CURRNET Car insured for $15000 via phone Found new car indentical to one I might loose to not at fault fire damage GET online quote they offer me $20000 WTF

Everyday Insurance from Woolworths Comprehensive Car Insurance

Nothing to fault

Very reasonable prices and options of cover. Extremely happy with their roadside assistance. I have used it a few times, and problems have been solved promptly. Customer Service is very easy to deal with and very helpful.

QBE Comprehensive Car Insurance

Terrible experience delay delay delay

Terrible experience with Qbe. Do not insure with them. Have been a policy holder for several years, no claims. The one time I go to make a claim and they delay delay and delay when they know that every day I was losing money. Three weeks later they are still asking the same questions in different ways. This is their game/ plot to make you wait till you end up paying for repairs yourself. I’ve lost three weeks worth of work and still have to pay for the machine to be repaired. A massive that I provided full maintenance record including one prior to the fire in the machine by only a few weeks, photos, videos, a mechanic report supporting the issue with the fire and still playing games. Would not release the money. Despicable, highly incompetent and disgraceful company. Do not insure with them they will not pay if it comes time to needing it.

Coles Comprehensive Car Insurance

Coles insurance took it my towbar from car

Coles insurance it's the bad insurance in Australia I had an accident few week ago it wasn't my fault someone hits my car behind my car has towbar when I went to to pick up my car they told it's done and fixed Ithey took it off the towbar without telling me and they don't pay for it even in the website they didn't mention it to put if my car has towbar or no big company they don't care about customer it's look like they stolen my towbar without telling me and I call they 5 times until they don't give me back my towbar OT pay me it's disgusting service and unprofessional I recommend no one go with Coles insurance it's very bad with custemer

Suncorp Insurance Car Insurance

Never use Suncorp save yourself the stress!

Will never use Suncorp again. If you get involved in a hit-and-run it will take you months to sort anything with them. They go back and forth and continually waste your time asking for the same information you already gave 3 or 4 times before. They align with a car rental business that we had to threaten legally for charging tolls we never incurred. They waste your time by putting you on hold for hours and then doing absolutely nothing to resolve the issure other than to repeat things you have already told them. Our advice never use them we are even considering pulling our banking with them it's been that stressful and draining.

AAMI Comprehensive Car Insurance

Beware of loyalty tax

U was with aami last year. My renewal came in alot dearer that last year if i stayed with them. I did some research and could get it cheaper by going online on their site and entering my info (all of which didnt change). So they were putting a "loyalty tax" of over $100 on their policy. I'm glad i always check or i would have paid more for something they were offering cheaper. It pays to do your research. I ended up not going with them as i got a cheaper offer from another company

Toyota Finance Car Insurance

Disappointed and switching to different insurer

I have had Toyota care insurance for 7 years. Recently I got a crack in my windscreen and contacted Toyota to submit a claim. I thought I had one free windscreen replacement on my cover but it turns out I needed to pay for it out of pocket and if I had claimed it my premium had gone up. I was disappointed in this because I was a loyal Toyota customer and previously would not have considered buying any other vehicle + insurance. I got the windscreen replaced and got a new wiper blade put on the car. There was something not quite right about my windscreen wiper and when I got it serviced the girl at the front counter said it was all fixed. I went home and then the next day used my windscreen wiper when driving around town. Turns out the windscreen wiper had now snapped off from the main attachment and was swinging in the breeze. I took it back to Toyota and they refused to acknowledge that it had been anything to do with them and that there wasn't anything wrong with the wiper when they saw it. Which I told them was not true. The mechanic then hid out the back and refused to come and chat to me. And they were going to charge me another $300 to get a whole new wiper attachment. Extremely disappointing and I have ordered a new car (not Toyota) and will be switching to a different insurer when this car arrives.

Reply from Toyota Finance

Hi Kate,

we are sorry to hear you are dissatisfied with your experience. We would appreciate the opportunity to reach out directly and investigate this. If you could please send your full name and contact number to the following email address: social.marketing@tfal.com.au, our team can get in touch

Thank you,
Toyota Insurance

Budget Direct Gold Comprehensive Car Insurance

Robin

I HAVE NOT MADE A CLAIM, HOWEVER THE INITIAL INFORMATION AVAILABLE AND EASE OF SIGNING UP WAS ATTRACTIVE