We switched to RACV because it was cheaper than the insurer we were with, despite a lot of negative reviews surrounding the time it takes to get a claim paid out. Haven't yet had to make a claim and hopefully won't have to find out if that reputation is true.
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I have made a few claims with Youi and have been more than satisfied with their customer service and the claims process. They have been so helpful, prompt in sorting out issues and flexible with who I use for repairs as I am in a rural location. Youi is a little more expensive for my vehicle but I think it is worth the money. I highly recommend them to all my friends.
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Very easy to deal with when making a claim. Very fair and easy. I always appreciated the ease of claiming and the helpful customer service always experienced when interacting with this company…
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Do not be misled by the 5-star reviews. These reviews clearly haven’t been written by anyone who has actually had to make a claim. My experience with Stella Car Insurance has been nothing short of a nightmare, and I would strongly advise against choosing them. My crash claim has taken over a month to process due to an incredibly slow and disorganized process. They don't respond to emails, so I’m forced to keep calling them for updates, and even then, it takes a week for them to get back to me. They claim to offer 24/7 assistance, but that is a lie. After 5 PM, no one answers the phone, and it’s clear they are severely understaffed. There’s also a huge communication breakdown between their outsourced teams. One staff member arranged for a car hire and allowed us to pick up the car, but then another called and said the crash team wanted the hire car returned and a different one delivered. This constant back-and-forth was extremely confusing and unprofessional. To make things worse, the tow company lost some of our personal items from the car, and instead of helping us resolve the situation, Stella asked us to provide photos to prove that we had the items inside the car. It was a completely unreasonable request and made an already stressful situation even worse. Stella might seem like a cheap option, but it is far more stressful than it’s worth. Don't wait for an issue to arise—go with a more reliable insurance provider. The reviews that rave about them clearly haven’t experienced the reality of dealing with a claim.
More Stella car insurance customer reviewsRACV IS THE WORST INSURANCE COMPANY EVERY. WAITING ON THE PHONE FOR 17 HOURS NO ANSWER, ESCALATED TO DI IN MEMBER COMPLAINTS, SHE CANNOT ASSIST AS SHE IS NOT IN CLAIMS. I HAVE BEEN A MEMBER FOR 32 YEARS AND YOU HAVE RIPPED ME OFF. I PAY $230 A MONTH WHEN EVERYONE I SPEAK TO PAYS $130 A MONTH. RACV AND IAG ARE CROOKS. DO NOT INSURE WITH THEM. THEY DO NOT EVEN FALL UNDER REGULATORS AS THEY ARE NOT PART OF CODE OF CONDUCT WHICH APPLIES TO ALL OF THE OTHER INSURANCE COMPANIES. AVOID AT ALL COSTS.
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A couple of years ago, I got into a small bump crash in a parking lot, completely my fault. I felt like the worst person. Called RAC they didn't make me feel guilty, it can happen to anybody all the time. I explained I didn't have the excess until next week. They covered it until I could pay it. I never heard anything further, super easy.
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never had any issues with RACQ. Great benefits good app when it works
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They do not offer the service of another car while your car is under repair, unless you are premium. In the basic policy don't have that service, even it cost like 60 dollars a month.
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Haven't made a claim....but their price is good
More Budget Direct car insurance customer reviews1. I was with RACV for many years, had to make a claim for a not at fault and they refused to cover all damage from the incident. 2. Premiums keep going up, started at $130 a month then to $180 per month, then to $190 per months, then wanted to go up to $230 per month (no claims made between 180-230). I quickly cancelled and they still charged me an extra month. 3. I brushed passed a car and accidentally made an approx 15cm scratch with my handbag, not a very deep scratch. Person made a claim a month later with RACV and they are now trying to charge me $2,343.64 RACV is price gouging and money hungry.
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My car us 1 yr older, therefore worth less than a year ago. Yet RAA increased my renewal to over $1600 for my Mitsubishi Eclipse SUV. I have been with RAA for decades, have never made a claim and drive only around 7,000km a year. My car is 3 yrs old. I have now gone to a 5Star Canstar company and is $700 cheaper than RAA.
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WARNING: Bingle Insurance is a scam, and I wouldn't trust them to insure anything, let alone your car. Bingle Insurance is using deceitful tactics to profit at your expense. They rushed my vehicle to auction while still in the middle of my claim, pressured me into paying a $1,800 excess even though I was not at fault, and attempted to pocket more money by double-charging GT Insurance while giving me only a fraction of what I was owed. Their “New for Old” offer is a scam. They will exploit every loophole to benefit themselves—even at the cost of their clients. If you’re unlucky enough to deal with them, get a lawyer, because that's the only way you’ll survive their dishonest practices. I wouldn’t be surprised if they played dirty with you, too, and after the way I’ve been treated, I wouldn’t trust them as far as I could throw them.
More Bingle car insurance customer reviewsRAC are credible and their “saturate” marketing technique works. In addition RAC has shown it cares about WA and safety on our roads. However their premiums are not as competitive and, in my experience and some that I know, RAC will try to wriggle out of paying out. It also is known for ripping off young drivers with high excesses without justification and they don’t care if you don’t like it. So essentially they look good in front of the cameras but in reality they are there to make profit and don’t really care.
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I did the usual comparing of Car Insurance when my renewal arrived. Everyday Woolworths Car Insurance came out on top for price and inclusions for me. The added bonus is I also get a saving when I do my grocery shopping. And every dollar saved is better in my pocket than theirs.
More Everyday Insurance from Woolworths car insurance customer reviewsGo above and beyond to get you a cheaper rate for comprehensive insurance with more bang for your buck. Great telephone service.
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