Car insurance reviews

I have been a member of NRMA for 3 years now and I am extremely happy with the overall experience I have had with them. The customer service representatives will go above and beyond to assist with anything needed.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Good service and clear communications.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I recently had an accident, I made one phone call and they took care of the rest. Unbelievably easy and friendly process.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've had no problems with Suncorp. They are helpful when when I have questions and they give me clear responses.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Australian owned and never had any issues with them. They also offer road side assistance.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

It's a matter of ease, as my bank account is linked and I get a small discount for being with CGU and banking with CUA.

Value for money   5 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Sometimes it's hard to get through to the correct department, but once answered, staff are helpful and polite.

Value for money   6 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Quick and easy car insurance that covers everything you need.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Car rental is not included in comprehensive insurance. Car towing also not included in case you need it, also road side assistance not offered with the service. Otherwise, much more affordable insurance offered, friendly and more personal staff interaction especially when dealing with claims. Reliable and organised.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

When I made a claim, they were prompt and very caring. SGIO organised to get my car attended to very quickly and gave me a car until mine was fixed which was only a few days. My care came back looking brand new. I was extremely pleased.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Recently claimed on my policy and they were hassle free to deal with.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Easy to deal with. They provide extra roadside service as part of our policy and offer good prices.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

SGIC are a surprisingly good insurance provider in all aspects.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Great, easy, all online. Fast quote and set up.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

Allianz is not quite as good in their customer service as AAMI.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

AAMI is exactly what a car insurer should be like.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I've had two serious car accidents involving kangaroos resulting in huge damage repairs. Both times we were treated with great respect, and things were handled in a timely manner with no hassles.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

We've had CGU car insurance for several years and they've been great all along. Monthly premiums were much lower than expected and they offer further discounts for low annual kilometre usage for older drivers.

Value for money   9 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I had to make a claim and they were very good with the process.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I have been with RACQ for many years and always have positive dealings/outcomes with them.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

They are cheaper in comparison to others for market value replacement. They are one of Australia's well known insurers.

Value for money   7 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

My husband had an accident interstate and they were prompt, helpful and paid out within a short time, no hassles.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

RACQ reduced my previous insurers premiums and saved me hundreds of dollars.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

QBE insurance was fast and easy to deal with. Thy have lovely staff. I had more inclusions in my cover for less than I was paying previously.

Value for money   10 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less

I find that they do everything I need with insurance.

Value for money   8 / 10

Policy coverage   / 10

Customer service   / 10

Claims handling   / 10

Trust   / 10

Less