People's Choice Award 2018
Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersRead the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.
Sort reviews by: date | helpful vote | thumbs up | thumbs down
The staff are friendly and it is easy to set up your bills.
The staff are friendly and it is easy to set up your bills.
Jacqueline, Victoria, reviewed 4 days ago
I have been disconnected 3 times in 3 months while paying 50 a week, which is more than i actually use. Appalling.
I have been disconnected 3 times in 3 months while paying 50 a week, which is more than i actually use. Appalling.
Melissa, Victoria, reviewed 6 days ago
I don't know whether they are competitive because they are the only provider in our postcode 4740, but as for service and customer service they are prompt and courteous.
I don't know whether they are competitive because they are the only provider in our postcode 4740, but as for service and customer service they are prompt and courteous.
Rosalie, Queensland, reviewed 6 days ago
Overcharging and meter estimates make bill inquires difficult. Customer service is poor.
Overcharging and meter estimates make bill inquires difficult. Customer service is poor.
Shane, New South Wales, reviewed 6 days ago
This provider promised the best discounts I have ever heard! However they have not lived up to their claims and the discounts offered never came good unless I call and complain! Planning to drop this company!
This provider promised the best discounts I have ever heard! However they have not lived up to their claims and the discounts offered never came good unless I call and complain! Planning to drop this company!
Sonja, New South Wales, reviewed 6 days ago
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
Jane, Queensland, reviewed 6 days ago
Being a pensioner, they make sure that we get all the discounts that we are entitled to. We get money taken from the pension so we don't have to worry about big bills. They worked out how much we should put aside every fortnight so our bill would...
Being a pensioner, they make sure that we get all the discounts that we are entitled to. We get money taken from the pension so we don't have to worry about big bills. They worked out how much we should put aside every fortnight so our bill would be covered. There calculations were good.
Kim, New South Wales, reviewed 6 days ago
I have the best available plan for my area at this time.
I have the best available plan for my area at this time.
Catherine, New South Wales, reviewed 6 days ago
Kirrily, New South Wales, reviewed 13 days ago
Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account...
Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account shows. This is particularly so when you have been absent from the home for over a month and you still receive similar account for the same time period
Ros, Western Australia, reviewed 13 days ago
Again prices are way too expensive.
Again prices are way too expensive.
Nicola, Western Australia, reviewed 13 days ago
Electricity is very expensive. Bills are too high.
Electricity is very expensive. Bills are too high.
Nicola, Western Australia, reviewed 13 days ago
Customer service is always very helpful and provides ongoing assistance when needed.
Customer service is always very helpful and provides ongoing assistance when needed.
Rosanne, New South Wales, reviewed 13 days ago
Andrew, Western Australia, reviewed 13 days ago
Excellent service. The best cost.
Excellent service. The best cost.
Robert, South Australia, reviewed 18 days ago
They have a great accounts section.
They have a great accounts section.
Malcolm, Victoria, reviewed 20 days ago
Sharon, Victoria, reviewed 20 days ago
Prices could be cheaper.
Prices could be cheaper.
Maryann, Queensland, reviewed 20 days ago
I currently DISLIKE all electricity providers due to the high cost of electricity. I get good discounts through AGL and do not believe that any other supplier offers much better value.
I currently DISLIKE all electricity providers due to the high cost of electricity. I get good discounts through AGL and do not believe that any other supplier offers much better value.
Chas, New South Wales, reviewed 20 days ago
They are competitive with their prices and honest about them. When I thought I had a better deal and was going to change provider they explained that the other providers deal was only on usage and not total bill and when I checked they were right....
They are competitive with their prices and honest about them. When I thought I had a better deal and was going to change provider they explained that the other providers deal was only on usage and not total bill and when I checked they were right. They then gave me a great deal.
Deb, Victoria, reviewed 20 days ago
Graham, Queensland, reviewed 20 days ago
I think they over charge a little.
I think they over charge a little.
Caitlyn, Victoria, reviewed 25 days ago
Great, easy to initially connect, great customer services, that are always finding cheaper account options for me.
Great, easy to initially connect, great customer services, that are always finding cheaper account options for me.
Mark, Queensland, reviewed 25 days ago
I am new to this provider but so far so good.
I am new to this provider but so far so good.
Helen, Queensland, reviewed 25 days ago
Lani, Victoria, reviewed 25 days ago
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersMozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
