People's Choice Award 2018
Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersRead the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.
Sort reviews by: date | helpful vote | thumbs up | thumbs down
With all the new energy companies, Alinta is the best because of all the bonuses & discounts they provide.
With all the new energy companies, Alinta is the best because of all the bonuses & discounts they provide.
Kim, Western Australia, reviewed about 1 month ago
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.
Jane, Queensland, reviewed about 1 month ago
AGL seems to look after its customers. You need to call them to ask them for a better rate for your electricity. Bills are easy to read, customer service is lovely.
AGL seems to look after its customers. You need to call them to ask them for a better rate for your electricity. Bills are easy to read, customer service is lovely.
Roslyn, Victoria, reviewed about 1 month ago
Not happy. It takes over 2 weeks for me to actually receive my bill after it gets printed which means I only really have 2 weeks to pay on time.
Not happy. It takes over 2 weeks for me to actually receive my bill after it gets printed which means I only really have 2 weeks to pay on time.
Nerrilee, Northern Territory, reviewed about 2 months ago
Easy to read billing and the customer service is fantastic.
Easy to read billing and the customer service is fantastic.
Trev, New South Wales, reviewed 3 months ago
Amy lee, South Australia, reviewed 3 months ago
Pretty good. They have really high prices and I believe they could make it more affordable.
Pretty good. They have really high prices and I believe they could make it more affordable.
Brooke, Victoria, reviewed 3 months ago
There is no alternative supplier in TAS but they are alright.
There is no alternative supplier in TAS but they are alright.
Ramona, Tasmania, reviewed 3 months ago
Deliveries are great and on time. Servicemen prompt and polite.
Deliveries are great and on time. Servicemen prompt and polite.
Ramona, Tasmania, reviewed 3 months ago
Don't really have an option living in TAS. There is only one hydro supplier.
Don't really have an option living in TAS. There is only one hydro supplier.
Ramona, Tasmania, reviewed 4 months ago
The support I received from the team on every occasion I've contacted the company, has been well above your average level of the usual telephone contact with any company.
The support I received from the team on every occasion I've contacted the company, has been well above your average level of the usual telephone contact with any company.
Susan, Victoria, reviewed 4 months ago
Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account...
Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account shows. This is particularly so when you have been absent from the home for over a month and you still receive a similar account for the same time period
Ros, Western Australia, reviewed 4 months ago
Excellent service. The best cost.
Excellent service. The best cost.
Robert, South Australia, reviewed 4 months ago
I flick a switch and the lights or device comes on. I pay monthly and can submit my own meter readings for accuracy. I receive various discounts but still feel that, like with all energy suppliers, electricity costs too much. This hits the hip...
I flick a switch and the lights or device comes on. I pay monthly and can submit my own meter readings for accuracy. I receive various discounts but still feel that, like with all energy suppliers, electricity costs too much. This hits the hip pocket especially in cold or hot/humid weather when I want to run my heater or portable air conditioner.
Chas, New South Wales, reviewed 4 months ago
Kelly, Victoria, reviewed 4 months ago
Good company. The staff were easy to talk to and solved the problem quickly.
Good company. The staff were easy to talk to and solved the problem quickly.
Troy, Western Australia, reviewed 4 months ago
Their pricing is very high but they do offer payment plans.
Their pricing is very high but they do offer payment plans.
Natalie, New South Wales, reviewed 4 months ago
To get the benefits you have to pay on time. Otherwise you don't get the discounts.
To get the benefits you have to pay on time. Otherwise you don't get the discounts.
Janis, Queensland, reviewed 5 months ago
Great service provided by Click Energy.
Great service provided by Click Energy.
Brett, South Australia, reviewed 5 months ago
I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.
I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.
Aleksandra, Queensland, reviewed 5 months ago
Their customer service/call centre is great. Little to no wait and the staff are extremely helpful. Very good provider overall.
Their customer service/call centre is great. Little to no wait and the staff are extremely helpful. Very good provider overall.
Jamie, Victoria, reviewed 5 months ago
Red Energy have an Australian call centre. Customer service is great and there willingness to help is very refreshing. A good provider overall.
Red Energy have an Australian call centre. Customer service is great and there willingness to help is very refreshing. A good provider overall.
Jamie, Victoria, reviewed 5 months ago
Daniel, Queensland, reviewed 5 months ago
I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.
I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.
Daniel, Queensland, reviewed 5 months ago
Joyce, Western Australia, reviewed 5 months ago
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersMozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
