Advertisement

Energy reviews

Read the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.

  • Compare Energy

    Find energy plans available in your area in just seconds.

  • Compare now

Search reviews by

Search

Recent energy provider reviews

Sort reviews by: date | helpful vote | thumbs up | thumbs down

Origin Energy

Origin Energy Electricity review

Overall rating   9 / 10

Easy to get along with

They have regular billing and an option to pay in installments.

Full review

They have regular billing and an option to pay in installments.

    Value for money   5 / 10

    Bill clarity   9 / 10

    Customer service   5 / 10

    Green Friendly   8 / 10

Less

Philip, Queensland, reviewed about 17 hours ago

Ergon Energy

Ergon Energy Electricity review

Overall rating   10 / 10

Electrifying

Only provider I’ve dealt with for 20+ years.

Full review

Only provider I’ve dealt with for 20+ years.

    Value for money   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Mary, Queensland, reviewed about 20 hours ago

Red Energy

Red Energy Electricity review

Overall rating   8 / 10

Overall, really great!

I like Red Energy because they are Australian owned, easy to understand, customer service is personalised, they have a flexible billing service (direct debit with credit card) and they have a rewards program with retailer discounts. The only con...

Full review

I like Red Energy because they are Australian owned, easy to understand, customer service is personalised, they have a flexible billing service (direct debit with credit card) and they have a rewards program with retailer discounts. The only con is that sometimes there is a long wait on the phone.

    Value for money   7 / 10

    Bill clarity   9 / 10

    Customer service   9 / 10

    Green Friendly   8 / 10

Less

Angela, New South Wales, reviewed about 21 hours ago

Alinta Energy

Alinta Energy Gas review

Overall rating   9 / 10

Great customer service

Have responded to my prior attempts to move to alternative suppliers. Process was seamless and easy

Full review

Have responded to my prior attempts to move to alternative suppliers. Process was seamless and easy

    Value for money   9 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   7 / 10

Less

John, Western Australia, reviewed about 21 hours ago

Synergy

Synergy Electricity review

Overall rating   7 / 10

50/50 with synergy

Synergy are mostly good. They have made errors on our power consumption before, and we had a nightmare event where they cut our power for nearly 8 days however they are pretty understanding and relatively helpful if you are unable to pay your bill...

Full review

Synergy are mostly good. They have made errors on our power consumption before, and we had a nightmare event where they cut our power for nearly 8 days however they are pretty understanding and relatively helpful if you are unable to pay your bill in one go.

    Value for money   7 / 10

    Bill clarity   3 / 10

    Customer service   10 / 10

Less

Amy, Western Australia, reviewed about 21 hours ago

AGL

AGL Electricity review

Overall rating   7 / 10

Fair Pricing and efficient customer service

I like the provider because they are fair and resolve disputes efficiently

Full review

I like the provider because they are fair and resolve disputes efficiently

    Value for money   6 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

    Green Friendly   6 / 10

Less

Atul, New South Wales, reviewed about 21 hours ago

Click Energy

Click Energy Electricity review

Overall rating   10 / 10

Competitive prices for feed in tariff

I changed to solar power in February this year and Click Energy was the only provider that was paying a 22c feed in tariff. So far the winter bill has been chaeper by $500 for the 3 month period.

Full review

I changed to solar power in February this year and Click Energy was the only provider that was paying a 22c feed in tariff. So far the winter bill has been chaeper by $500 for the 3 month period.

    Value for money   9 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   9 / 10

Less

Christine, South Australia, reviewed about 22 hours ago

Synergy

Synergy Electricity review

Overall rating   8 / 10

Easy

When I have been unable to pay a bill they have always been understanding and help me work out a payment plan I can afford.

Full review

When I have been unable to pay a bill they have always been understanding and help me work out a payment plan I can afford.

    Value for money   6 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

Less

Cobie, Western Australia, reviewed about 22 hours ago

Origin Energy

Origin Energy Gas review

Overall rating   3 / 10

Happy overall

It is very competitive, however they charge way too much for cylinder hire.

Full review

It is very competitive, however they charge way too much for cylinder hire.

    Value for money   2 / 10

    Bill clarity   9 / 10

    Customer service   6 / 10

    Green Friendly   2 / 10

Less

Mark, Queensland, reviewed about 22 hours ago

AGL

AGL Electricity review

Overall rating   9 / 10

Gave me a very competitive pricing on solar!

Provided a seamless transfer from origin energy who were absolutely hopeless!

Full review

Provided a seamless transfer from origin energy who were absolutely hopeless!

    Value for money   8 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   8 / 10

Less

Mark, Queensland, reviewed about 22 hours ago

EnergyAustralia

EnergyAustralia Electricity review

Overall rating   5 / 10

Excellent

They are good. Haven't really had a problem with them. If you have an issue with something they are usually pretty good at helping you out with whatever the problem is.

Full review

They are good. Haven't really had a problem with them. If you have an issue with something they are usually pretty good at helping you out with whatever the problem is.

    Value for money   5 / 10

    Bill clarity   5 / 10

    Customer service   5 / 10

    Green Friendly   5 / 10

Less

Crystal, Queensland, reviewed about 22 hours ago

Synergy

Synergy Electricity review

Overall rating   5 / 10

Not very customer service focused

Had a negative experience regarding one of their mistake.

Full review

Had a negative experience regarding one of their mistake.

    Value for money   5 / 10

    Bill clarity   8 / 10

    Customer service   3 / 10

Less

Haydee, Western Australia, reviewed about 22 hours ago

Origin Energy

Origin Energy Electricity review

Overall rating   5 / 10

Difficult to contact and too expensive

Origin were really difficult to deal with when I was moving. It took a many weeks for them to actually move over our electricity. I still don't understand my hot water bill and I have given up even trying to talk to them about it.

Full review

Origin were really difficult to deal with when I was moving. It took a many weeks for them to actually move over our electricity. I still don't understand my hot water bill and I have given up even trying to talk to them about it.

    Value for money   7 / 10

    Bill clarity   7 / 10

    Customer service   0 / 10

    Green Friendly   4 / 10

Less

Narelle, Queensland, reviewed about 22 hours ago

AGL

AGL Electricity review

Overall rating   7 / 10

Understanding and accomodating energy provider

I think AGL are very accommodating if you can’t pay your full bill on time. They have great options like bill smoothing to help pay bills over time instead of getting one huge bill. They have always been friendly on the phone whenever I have...

Full review

I think AGL are very accommodating if you can’t pay your full bill on time. They have great options like bill smoothing to help pay bills over time instead of getting one huge bill. They have always been friendly on the phone whenever I have needed to chat.

    Value for money   7 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   5 / 10

Less

Joanne, Victoria, reviewed about 22 hours ago

Alinta Energy

Alinta Energy Electricity review

Overall rating   9 / 10

Good service

This provider is very easy too deal with. Their rates are good and there are discount if your bill is paid on time which is excellent

Full review

This provider is very easy too deal with. Their rates are good and there are discount if your bill is paid on time which is excellent

    Value for money   10 / 10

    Bill clarity   8 / 10

    Customer service   8 / 10

    Green Friendly   6 / 10

Less

John, Queensland, reviewed about 22 hours ago

Origin Energy

Origin Energy Electricity review

Overall rating   10 / 10

Flexible and easy to deal with, the best rates.

When I was talking to Origin about potentially switching to them, they explained how they could accommodate my low budget, gave me tips on the best use of my solar energy, and now that I am with them they keep in contact with me regularly.

Full review

When I was talking to Origin about potentially switching to them, they explained how they could accommodate my low budget, gave me tips on the best use of my solar energy, and now that I am with them they keep in contact with me regularly.

    Value for money   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Linda, Queensland, reviewed 1 day ago

Alinta Energy

Alinta Energy Gas review

Overall rating   5 / 10

Room for improvement

Energy providers are difficult to deal with. I have changed providers and as long as I get gas I am ha[[y. Comparing providers is tricky. I find it difficult to deal with Alinta as they don't have an office and I don't particularly like doing...

Full review

Energy providers are difficult to deal with. I have changed providers and as long as I get gas I am ha[[y. Comparing providers is tricky. I find it difficult to deal with Alinta as they don't have an office and I don't particularly like doing business over the phone. I have a hearing problem and don't always understand the accent which makes it frustrating for me and them.

    Value for money   7 / 10

    Bill clarity   7 / 10

    Customer service   4 / 10

Less

Silvija, South Australia, reviewed 1 day ago

Momentum Energy

Momentum Energy Gas review

Overall rating   10 / 10

Great customer service

Cheapest provider at the time we changed

Full review

Cheapest provider at the time we changed

    Value for money   9 / 10

    Bill clarity   9 / 10

    Customer service   10 / 10

    Green Friendly   7 / 10

Less

Dorian, Victoria, reviewed 2 days ago

Momentum Energy

Momentum Energy Electricity review

Overall rating   10 / 10

Great customer service

They were very helpful with my transition. They also notify me if there is a disruption in our service which I appreciate a lot because I am using an oxygen tank.

Full review

They were very helpful with my transition. They also notify me if there is a disruption in our service which I appreciate a lot because I am using an oxygen tank.

    Value for money   9 / 10

    Bill clarity   9 / 10

    Customer service   10 / 10

    Green Friendly   7 / 10

Less

Dorian, Victoria, reviewed 2 days ago

Ergon Energy

Ergon Energy Electricity review

Overall rating   10 / 10

No choice.

They are the only energy provider available in my area unfortunately.

Full review

They are the only energy provider available in my area unfortunately.

    Value for money   10 / 10

    Bill clarity   10 / 10

    Customer service   10 / 10

    Green Friendly   10 / 10

Less

Barry, Queensland, reviewed 2 days ago

Alinta Energy

Alinta Energy Electricity review

Overall rating   4 / 10

Average

Energy providers are difficult to deal with. I have a small hearing problem and can not understand their accent. I recently changed to Alinta and don't think they are any better or worse than AGL.

Full review

Energy providers are difficult to deal with. I have a small hearing problem and can not understand their accent. I recently changed to Alinta and don't think they are any better or worse than AGL.

    Value for money   5 / 10

    Bill clarity   4 / 10

    Customer service   4 / 10

    Green Friendly   4 / 10

Less

Silvija, South Australia, reviewed 2 days ago

Red Energy

Red Energy Electricity review

Overall rating   9 / 10

Great price and bills are easy to understand

Bills are easy to understand, they break up the costs clearly. Also give you a discount for early payment and have green energy content.

Full review

Bills are easy to understand, they break up the costs clearly. Also give you a discount for early payment and have green energy content.

    Value for money   8 / 10

    Bill clarity   10 / 10

    Customer service   7 / 10

    Green Friendly   8 / 10

Less

John, New South Wales, reviewed 2 days ago

AGL

AGL Electricity review

Overall rating   3 / 10

Makes an idiot look smart.

Moved to a new house and have had several issues getting my bill. I have had to contact them 4 times now just to get my bill sent to my new house, but they're still sending it to my old house.

Full review

Moved to a new house and have had several issues getting my bill. I have had to contact them 4 times now just to get my bill sent to my new house, but they're still sending it to my old house.

    Value for money   6 / 10

    Bill clarity   3 / 10

    Customer service   2 / 10

    Green Friendly   6 / 10

Less

Ross, Queensland, reviewed 2 days ago

Origin Energy

Origin Energy Electricity review

Overall rating   6 / 10

High prices

Service and pricing are ok however the pricing could be a lot cheaper.

Full review

Service and pricing are ok however the pricing could be a lot cheaper.

    Value for money   6 / 10

    Bill clarity   8 / 10

    Customer service   7 / 10

    Green Friendly   8 / 10

Less

Rob, Victoria, reviewed 2 days ago

Powerdirect

Powerdirect Electricity review

Overall rating   3 / 10

Not competitive

Very inflexible regarding their billing cycles. Will be looking to switch shortly.

Full review

Very inflexible regarding their billing cycles. Will be looking to switch shortly.

    Value for money   4 / 10

    Bill clarity   3 / 10

    Customer service   2 / 10

    Green Friendly   3 / 10

Less

Trace, Victoria, reviewed 3 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

  • Compare Energy

    Find energy plans available in your area in just seconds.

  • Compare now
peoples choice award

People's Choice Award 2019

Mozo presents the People’s Choice Awards, based on real customer reviews.

Check out the winners
Back to top

About Mozo Reviews

Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.

We don't make subjective judgments, nor do advertisers influence our ratings.

Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.

 
Advertisement