I like sumo they have great prices and always update me when new plans are available that'll save me. Can't fault them at all.
AGL has been a reliable energy provider for me. Their customer service is responsive, and the billing system is straightforward. The online site is user-friendly, and I can manage my account with ease. Overall, I'm satisfied with the service and would recommend AGL for anyone looking for a dependable energy provider.
To expensive and in consistent
Energy Australia, now known as Ausgrid, have been the electricity supplier for my household for many years. Overall, I have had an issue or two with them over the past 12 months. One quarterly bill I received was far higher than I was expecting, I felt like I'd been overcharged or the meter reader had given them an incorrect reading. At least after my complaints, they agreed to give me a $150 bill credit on my next quarterly bill, and they installed a smart meter in my electricity box for free. But in that respect, I think their pricing leaves a lot to be desired, and they can do better in terms of communicating properly with householders about changes to electricity charges and so on. However, I can't complain about their supply of electricity nor the level of maintenance they sometimes perform on the electricity poles and wires. So in summary, I'd suggest people to shop around, when they're looking for the best energy deal, the biggest players in the market aren't always the most affordable ones.
I've had a fantastic experience with Origin Energy! Their customer service is always excellent, and I consistently receive answers to my questions on the spot. They’re proactive in finding ways to help me save money, making them not only reliable but also budget-friendly. Definitely the most affordable energy provider out there and I highly recommend!
Could be cheaper prices
Getting customer support from Lumo Energy is basically impossible. I informed them I was moving and arranged to have my service disconnected the day I was moving. (1year later) They are still billing me for that address and trying to debit my bank account, however no one will l respond to my many emails. Very frustrating!
Customer service representative are very polite and understanding
I have internet, mobile. Gas and electricity with AGL Never had any issue with the services Customer service ID very fast and responsive Prices are good And sign up was relatively smooth
I am happy with AGL Prices are good Service is good with no issue Very responsive and helpful customer support
They dont listen rip people of not happy
The biggest issue is the unscheduled meter readings when my meter is inside - and I work full time. It’s impossible. So each quarter I get an estimate and then need to submit a manual reading.
I can’t fault these guys. We used to be with Dodo. Our gas bill has halved since making the switch
I have no problems with Ampol energy. We are in credit from our solar panels so life is good!
Overall, my experience with Red Energy has been positive, but there are a couple of areas that could use improvement. Starting with the good – the sign-up process was straightforward and hassle-free. It was easy to get set up, and the bills are clear and easy to understand. This has made managing payments a breeze, and I've never had issues with confusing charges. Paying the bills is also simple, which is a nice touch for anyone who prefers convenience. However, there are a couple of drawbacks worth noting. The biggest issue for me is that Red Energy isn't as "green" as I'd hoped. While they do offer some renewable energy options, I don't feel like their overall environmental impact is as strong as it could be, especially when compared to some other providers that focus heavily on sustainability. Additionally, the prices tend to be on the higher side. I’ve noticed that my energy bills are steeper than what I would expect, even after considering the typical fluctuations in energy pricing. In summary, Red Energy is a solid choice for convenience and ease of use, but if you're looking for the best green energy options or the most competitive pricing, you might want to explore other providers.
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