I'm inclined to leave Energy Australia though for the most part they're ok. The problem is when they make a mistake - e.g. my meter was six digits and they thought it was five. So when it rolled over from 99999 to 100000 they thought I'd suddenly done over 10,000 units of energy and sent a bill for thousands of dollars. I called their call centre and the lady seemed to think this bill was reasonable and couldn't grasp how different it was to any other bill in my history. "Have you left a heater on?" she asked. Fortunately, eventually, I was able to get to someone more intelligent and they escalated it with Energy Australia's wholesaler and had it fixed. Until next bill when they made another mistake. And again last bill. I'm not fully sure Energy Australia is always looking for competence when it recruits. Nevertheless, when it's not bill time the energy supply is on and works.
I get a % discount for pay on time but it is impossible to know if the discount I am receiving is correct or not. My bills are hard to understand - sometimes I am charged for General Usage, other times General Usage and General Usage Next. If there is a price increase the bill is split into two which makes it harder still to understand.
Only having one supplier in our district is a great disadvantage as there are no alternatives, nor price competitiveness. When a supplier has such a stronghold they do not need to bother with customer service or rewards for loyalty.
Amazing company that continues to look after it's customers, and reduces cost to our home with discounts. The discounts to use in restaurants, movies and public expos are also a good idea to get people into the community and support local businesses.
My supplier is Red Energy and I always had excellent service from them even when you ring them to talk to one of their staff.
I have to use this provider as I live in a complex with an embedded network and Origin is the only provider. Not happy about this arrangement.
We switched to Alinta after our previous electric company wanted way too much. They were easy to speak with and have been quite accomodating whenever we change our monthly payments.
So happy with Click Energy, easy sign up online, bills emailed, great customer service and rewards for referring others to join.
Very happy with them. I was with Energy Australia and they decided to reduce my Solar FIT. Why, who knows? So I looked around and I really wanted a traditional established provider. AGL offered a great FIT and great rates with some attractive sign on bonuses as a cherry on top.
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