People's Choice Award 2017
Forget industry awards where banks scratch each other's backs. Mozo presents the People's Choice Awards, based on real customer reviews.
Read the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.
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I like the ability to Direct Debit and that offers to check for better rates without having to remember to contact them myself. Phone operators are friendly and helpful. As with everyone, the costs are rising too high. Very few blackouts and...
I like the ability to Direct Debit and that offers to check for better rates without having to remember to contact them myself. Phone operators are friendly and helpful. As with everyone, the costs are rising too high. Very few blackouts and rarely more than 24 hours. Information hotline/support is excellent. My gas is also with them so I get an extra discount.
Merilyn (VIC), reviewed about 1 month ago
The only criticism I have is that they disconnected me at one point and this was because the operator put me through to credit management, instead of the hardship team which she should have known to do. It was complicated and very disappointing...
The only criticism I have is that they disconnected me at one point and this was because the operator put me through to credit management, instead of the hardship team which she should have known to do. It was complicated and very disappointing and distressing, but they did restore me.
Romana (VIC), reviewed about 1 month ago
They do not keep proper record of previous emails/phones calls regarding requests, questions, etc. I had to phone them multiple times regarding an issue and once it was supposedly settled, another person from their company phoned wanting to sign...
They do not keep proper record of previous emails/phones calls regarding requests, questions, etc. I had to phone them multiple times regarding an issue and once it was supposedly settled, another person from their company phoned wanting to sign me up to another contract after I made it clear that I did not want to continue with them any longer.
Henriette (VIC), reviewed about 1 month ago
I think they are expensive but are very competent . They deliver what they promise and are professional.
I think they are expensive but are very competent . They deliver what they promise and are professional.
Anne marie (VIC), reviewed about 1 month ago
Easy to switch, they changed our solar meter free of charge.
Easy to switch, they changed our solar meter free of charge.
Tracy (NSW), reviewed about 1 month ago
This provider generally has good customer service, range of billing options, is reliable and trustworthy and is easy to deal with as the few times I've had to contact them for errors were resolved easily.
This provider generally has good customer service, range of billing options, is reliable and trustworthy and is easy to deal with as the few times I've had to contact them for errors were resolved easily.
Ghada (NSW), reviewed about 1 month ago
Their billing is consistent, no unexplained blips and surprises. You have to remember to ring each year to get the discounts or you pay the tax.
Their billing is consistent, no unexplained blips and surprises. You have to remember to ring each year to get the discounts or you pay the tax.
Fiona (VIC), reviewed about 1 month ago
Good competition provided with them being the only supplier available in WA. Easy to setup and continuously have free signup bonus for customers. Easy to transition.
Good competition provided with them being the only supplier available in WA. Easy to setup and continuously have free signup bonus for customers. Easy to transition.
Julian (WA), reviewed about 1 month ago
I have always found Synergy to a very efficient and reliable supplier. Any time I have found it necessary to contact them the person I have spoken to has been friendly and informative as well as carrying out my requests promptly. When moving...
I have always found Synergy to a very efficient and reliable supplier. Any time I have found it necessary to contact them the person I have spoken to has been friendly and informative as well as carrying out my requests promptly. When moving house, the electricity was connected at the exact time I was assured it would be. I would recommend Synergy for electricity service.
Wendy (WA), reviewed about 2 months ago
I've been with Origin Energy for a while now and whenever I have contacted them for help, they have been so helpful. Their prices are competitive too.
I've been with Origin Energy for a while now and whenever I have contacted them for help, they have been so helpful. Their prices are competitive too.
Jane (QLD), reviewed about 2 months ago
Their pricing may not be the lowest but is also not the highest, but their customer service has been very good (to date).
Their pricing may not be the lowest but is also not the highest, but their customer service has been very good (to date).
Rob (QLD), reviewed about 2 months ago
Great customer service. Would like to see evidence of more 'green power' usage and less sell offs of assets to foreign buyers.
Great customer service. Would like to see evidence of more 'green power' usage and less sell offs of assets to foreign buyers.
Joy (NSW), reviewed about 2 months ago
Great company, we just need them to come to QLD.
Great company, we just need them to come to QLD.
Justine (QLD), reviewed about 2 months ago
I like Energy Australia because they have always been reliable, consistent and fair. They are reasonable with bill payments since if you can't pay on time you can get a few weeks extension. I have found staff to be helpful and reliable.
I like Energy Australia because they have always been reliable, consistent and fair. They are reasonable with bill payments since if you can't pay on time you can get a few weeks extension. I have found staff to be helpful and reliable.
Kylie (NSW), reviewed about 2 months ago
Very good company, always helping when financial hardship is being experienced.
Very good company, always helping when financial hardship is being experienced.
Samantha (QLD), reviewed about 2 months ago
I like this provider because when we told them our solar power wasn't working, they guided us through the trouble shooting. When we still couldn't get the solar box to work, they said they would organise someone to come out and check it. They...
I like this provider because when we told them our solar power wasn't working, they guided us through the trouble shooting. When we still couldn't get the solar box to work, they said they would organise someone to come out and check it. They replaced the whole device and I haven't had a problem since.
Michelle (VIC), reviewed about 2 months ago
AGL are fantastic, easy to use and offer flybuys. Best in the business.
AGL are fantastic, easy to use and offer flybuys. Best in the business.
Andrew (QLD), reviewed about 2 months ago
I don't particularly like Synergy because at least up until now, has been a monopoly in WA and the price reflects that lack of competition. The area zoning my house also experiences at least 4 blackouts a year.
I don't particularly like Synergy because at least up until now, has been a monopoly in WA and the price reflects that lack of competition. The area zoning my house also experiences at least 4 blackouts a year.
Mike (WA), reviewed about 2 months ago
I have been with Powerdirect for about 8 years at home and at work, yet have had no trouble and they are always there when you need them.
I have been with Powerdirect for about 8 years at home and at work, yet have had no trouble and they are always there when you need them.
Suzanna (QLD), reviewed about 2 months ago
I signed up online to take up the bonus promotion offer. When the switch is complete they failed to activate the sign up bonus and I had to call them more than 10 times to get it all sorted. It seems like the previous communications were not...
I signed up online to take up the bonus promotion offer. When the switch is complete they failed to activate the sign up bonus and I had to call them more than 10 times to get it all sorted. It seems like the previous communications were not recorded properly so I had to explain the issue all over again with each call.
Angie (NSW), reviewed about 2 months ago
They are easy to deal with and there is never a problem with the service. They are quick to compensate their customers if their service causes any inconvenience to the customer.
They are easy to deal with and there is never a problem with the service. They are quick to compensate their customers if their service causes any inconvenience to the customer.
Joyce (QLD), reviewed about 2 months ago
In my experience, Aurora Energy has always been reliable and efficient in providing the electricity supply at my property. Whenever there has been an issue that has needed resolving, they have attended to it promptly, in a friendly and reassuring...
In my experience, Aurora Energy has always been reliable and efficient in providing the electricity supply at my property. Whenever there has been an issue that has needed resolving, they have attended to it promptly, in a friendly and reassuring way.
Petrina (TAS), reviewed about 2 months ago
English speaking representatives that put the customer first. Don't waste my time - great rates.
English speaking representatives that put the customer first. Don't waste my time - great rates.
Christina (VIC), reviewed about 2 months ago
Overall my experience with Simply Energy always leaves me satisfied.
Overall my experience with Simply Energy always leaves me satisfied.
Jacinta (SA), reviewed about 2 months ago
Con: We were charged $50 to change the name of the account/reconnect when we moved in. Pro: When we missed a bill, the staff were very friendly and provided us with an alternative payment arrangement.
Con: We were charged $50 to change the name of the account/reconnect when we moved in. Pro: When we missed a bill, the staff were very friendly and provided us with an alternative payment arrangement.
Latoya (ACT), reviewed about 2 months ago
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Forget industry awards where banks scratch each other's backs. Mozo presents the People's Choice Awards, based on real customer reviews.
Mozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.
We don't make subjective judgments, nor do advertisers influence our ratings.
Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
