People's Choice Award 2018
Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersRead the latest energy reviews from the Mozo community. Whether you’re moving house or just wanting to switch energy providers, you can get the inside story on everything from pricing, customer service to renewables from customers like you right here on Mozo.
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Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account...
Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account shows. This is particularly so when you have been absent from the home for over a month and you still receive a similar account for the same time period
Ros, Western Australia, reviewed about 20 hours ago
Excellent service. The best cost.
Excellent service. The best cost.
Robert, South Australia, reviewed about 20 hours ago
I flick a switch and the lights or device comes on. I pay monthly and can submit my own meter readings for accuracy. I receive various discounts but still feel that, like with all energy suppliers, electricity costs too much. This hits the hip...
I flick a switch and the lights or device comes on. I pay monthly and can submit my own meter readings for accuracy. I receive various discounts but still feel that, like with all energy suppliers, electricity costs too much. This hits the hip pocket especially in cold or hot/humid weather when I want to run my heater or portable air conditioner.
Chas, New South Wales, reviewed about 21 hours ago
Kelly, Victoria, reviewed about 22 hours ago
Good company. The staff were easy to talk to and solved the problem quickly.
Good company. The staff were easy to talk to and solved the problem quickly.
Troy, Western Australia, reviewed 4 days ago
Their pricing is very high but they do offer payment plans.
Their pricing is very high but they do offer payment plans.
Natalie, New South Wales, reviewed 4 days ago
To get the benefits you have to pay on time. Otherwise you don't get the discounts.
To get the benefits you have to pay on time. Otherwise you don't get the discounts.
Janis, Queensland, reviewed 11 days ago
Great service provided by Click Energy.
Great service provided by Click Energy.
Brett, South Australia, reviewed 11 days ago
I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.
I was with AGL but my pay on time rebate is far better with Alinta. I still need a new supplier for gas.
Aleksandra, Queensland, reviewed 11 days ago
Their customer service/call centre is great. Little to no wait and the staff are extremely helpful. Very good provider overall.
Their customer service/call centre is great. Little to no wait and the staff are extremely helpful. Very good provider overall.
Jamie, Victoria, reviewed 15 days ago
Red Energy have an Australian call centre. Customer service is great and there willingness to help is very refreshing. A good provider overall.
Red Energy have an Australian call centre. Customer service is great and there willingness to help is very refreshing. A good provider overall.
Jamie, Victoria, reviewed 15 days ago
Daniel, Queensland, reviewed 15 days ago
I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.
I can't really fault it anything except that sometimes they can be tardy with regards to their connection time.
Daniel, Queensland, reviewed 17 days ago
Joyce, Western Australia, reviewed 18 days ago
Got nothing really to add. They supply the power to my house that keeps my family warm and something to use for cooking
Got nothing really to add. They supply the power to my house that keeps my family warm and something to use for cooking
Nathan, Tasmania, reviewed 18 days ago
Similar to electricity, the current system they use for pricing gas makes no sense to me since all other must have forms of energy use an opposite model. However I am sure the public do not care about this and thus the industry ends up getting...
Similar to electricity, the current system they use for pricing gas makes no sense to me since all other must have forms of energy use an opposite model. However I am sure the public do not care about this and thus the industry ends up getting paid three times as much as they should.
Kim, Western Australia, reviewed 22 days ago
I switched from kleenheat to AGL for a better discount. Their bills could be more user friendly and better set out.
I switched from kleenheat to AGL for a better discount. Their bills could be more user friendly and better set out.
Lyn, Western Australia, reviewed 22 days ago
It is very expensive to use energy now especially with the constant price hikes from the government.
It is very expensive to use energy now especially with the constant price hikes from the government.
Catherine, Western Australia, reviewed 22 days ago
The rates are not competitive, I will be looking elsewhere for electricity.
The rates are not competitive, I will be looking elsewhere for electricity.
Jacquie, New South Wales, reviewed 22 days ago
No thoughts either way on this provider. It was just the first to get back to me when I looked for power to be connected so I guess you could say they are fast.
No thoughts either way on this provider. It was just the first to get back to me when I looked for power to be connected so I guess you could say they are fast.
Carl, Queensland, reviewed 22 days ago
Sandra, Victoria, reviewed 22 days ago
Ergon Energy is unable to work with customers to provide the best outcome for both parties. Rather than communicating with the customer to look at suitable options for both parties to find an acceptable resolution to the problem, they hastily...
Ergon Energy is unable to work with customers to provide the best outcome for both parties. Rather than communicating with the customer to look at suitable options for both parties to find an acceptable resolution to the problem, they hastily employ a debt collector. Personally, this has resulted in my mental health deteriorating.
Brendan, Queensland, reviewed 22 days ago
The online billing service is extremely poor, I haven't received a bill in 6 months and when I do I usually find it in the spam folder. I am also very disappointed that an outstanding bill could not be resolved by customer service and instead a...
The online billing service is extremely poor, I haven't received a bill in 6 months and when I do I usually find it in the spam folder. I am also very disappointed that an outstanding bill could not be resolved by customer service and instead a debt collector was employed to collect the money. A simple email could have rectified the issue. Now I am constantly harassed by debt collectors causing ill health and costing Ergon excessive money.
Brendan, Queensland, reviewed 22 days ago
When I've contacted them they have been helpful and I believe they gave me the best deal within the consultants capability. However I believe all energy providers could do way better in providing cheaper energy.
When I've contacted them they have been helpful and I believe they gave me the best deal within the consultants capability. However I believe all energy providers could do way better in providing cheaper energy.
Laurel, Queensland, reviewed 22 days ago
Excluding energy costs the company is great.
Excluding energy costs the company is great.
John, Queensland, reviewed 22 days ago
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Forget industry awards where the industry scratch each other’s backs. Mozo presents the People’s Choice Awards, based on real customer reviews.
Check out the winnersMozo gives you the inside story on the best banking and insurance products as rated by thousands of real customers around Australia.
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