Had lots of trouble with them getting my metra box in my new home connected. They didn’t come out when they said they would four times. Moved into my home with no power and had to use my neighbours power so I can have a fridge. Such bad service in that department.
I have never had any problems with Synergy and a couple of times in the past we have been able to make payment arrangements on overdue bills.
I like that if the power goes out they provide an idea of how long it may be till it gets fixed as well as the time it went out. All of the workers that I have met from there are friendly also. Dislike the high price but am not too sure if another supplier would be cheaper. And supposedly if you swap to another provider & there is a problem with that one it can take longer to fix as it is pretty much Ergon Energy only up in Far North Queensland that supplies everyone.
Good prices in general and credit for solar - early bird discount is always good. Have never had any problems with Lumo so not aware of any cons.
Peak and off peak prices are very high. Today was the first time in over 8 years to be on some sort of plan. Signed up 8 years ago promising to be cheaper than our old provider which was not correct.
Not much wait time to connect to customer service - helpful and friendly staff with adequate knowledge of the product. However instead of automatically giving you the best prices you need to make sure you ring regularly to ensure you’re getting the best deal.
They were super simple to set up with when I moved into a new property. I will probably use them again when we move, as their phone app and reminders about bills is super convenient!
Pretty quick to answer calls and happy to talk through your bill and offer advice and help. Always allow me to pay off my bills and talk through payment plans.
They are excellent for customer services. The person I spoke with found ways to solve my issues. He has done wonderful services. Also the phone line was disconnected while he was solving the issues and he called me back which saved my time. I didn't need to call back and started all over again with another person.
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