Energy reviews

Power and Water has a stronghold on the electricity industry in Northern Territory. Since they are the major provider of the region they have little concern about understanding and resolving any issues customers have.

Value for money   4 / 10

Bill clarity   2 / 10

Customer service   2 / 10

Green Friendly   1 / 10

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Experience with them is pretty ok, nothing really bad.

Value for money   8 / 10

Bill clarity   7 / 10

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Best provider we have ever had!

Value for money   10 / 10

Bill clarity   10 / 10

Customer service   10 / 10

Green Friendly   10 / 10

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I have been with Origin Energy for over 5 years now and I find them reasonably priced. It is quite a big market out there to choose from and for now, I am happy with their service.

Value for money   9 / 10

Bill clarity   10 / 10

Customer service   10 / 10

Green Friendly   10 / 10

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They are extremely helpful. Great provider of solar energy.

Value for money   7 / 10

Bill clarity   10 / 10

Customer service   8 / 10

Green Friendly   10 / 10

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Origin is always ready to talk and help if they are need. When the flood hit my area they were absolutely fantastic in supporting us. Even if there was a supplier which charged us less I would still not change from Origin. Some things are just worth more than money. Origin is a great and loyal company.

Value for money   10 / 10

Bill clarity   10 / 10

Customer service   10 / 10

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Service is pretty much what you would expect, pretty average.

Value for money   6 / 10

Bill clarity   8 / 10

Customer service   6 / 10

Green Friendly   8 / 10

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The rates are not at all competitive.

Value for money   0 / 10

Bill clarity   0 / 10

Customer service   0 / 10

Green Friendly   0 / 10

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Their customer service is terrible. When I installed solar power, it took 3 months to install the smart meter. I did not understand the advice there customer service team gave me and when you phone them you have to wait approximately 14 minutes just to speak to someone who can barely speak or understand english.

Value for money   4 / 10

Bill clarity   3 / 10

Customer service   0 / 10

Green Friendly   4 / 10

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Although I could potentially get a higher price rate return for my solar power with another company, overall what I pay and the method of payment options available are satisfactory. They also provide early payment discounts.

Value for money   7 / 10

Bill clarity   6 / 10

Customer service   6 / 10

Green Friendly   8 / 10

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Their daily charges are not competitive

Value for money   5 / 10

Bill clarity   5 / 10

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They provide comprehensive billing with usage trending. They are a no fuss electricity provider.

Value for money   8 / 10

Bill clarity   8 / 10

Customer service   8 / 10

Green Friendly   8 / 10

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With all the new energy companies, Alinta is the best because of all the bonuses & discounts they provide.

Value for money   10 / 10

Bill clarity   10 / 10

Customer service   10 / 10

Green Friendly   10 / 10

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I have had a few issues but they have been rectified within a reasonable time frame. They do not inform you about discounts even though you have been a long time customer so you have to be on high alert and ring them to get a good deal.

Value for money   7 / 10

Bill clarity   5 / 10

Customer service   8 / 10

Green Friendly   7 / 10

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AGL seems to look after its customers. You need to call them to ask them for a better rate for your electricity. Bills are easy to read, customer service is lovely.

Value for money   8 / 10

Bill clarity   9 / 10

Customer service   8 / 10

Green Friendly   7 / 10

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Not happy. It takes over 2 weeks for me to actually receive my bill after it gets printed which means I only really have 2 weeks to pay on time.

Value for money   2 / 10

Bill clarity   2 / 10

Customer service   3 / 10

Green Friendly   4 / 10

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Easy to read billing and the customer service is fantastic.

Value for money   10 / 10

Bill clarity   10 / 10

Customer service   10 / 10

Green Friendly   10 / 10

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Their bills are too big.

Value for money   5 / 10

Bill clarity   4 / 10

Customer service   10 / 10

Green Friendly   10 / 10

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Pretty good. They have really high prices and I believe they could make it more affordable.

Value for money   2 / 10

Bill clarity   7 / 10

Customer service   6 / 10

Green Friendly   4 / 10

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There is no alternative supplier in TAS but they are alright.

Value for money   7 / 10

Bill clarity   6 / 10

Customer service   9 / 10

Green Friendly   7 / 10

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Deliveries are great and on time. Servicemen prompt and polite.

Value for money   7 / 10

Bill clarity   7 / 10

Customer service   9 / 10

Green Friendly   7 / 10

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Don't really have an option living in TAS. There is only one hydro supplier.

Value for money   6 / 10

Bill clarity   5 / 10

Customer service   9 / 10

Green Friendly   7 / 10

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The support I received from the team on every occasion I've contacted the company, has been well above your average level of the usual telephone contact with any company.

Value for money   8 / 10

Bill clarity   8 / 10

Customer service   9 / 10

Green Friendly   9 / 10

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Can never work out what you are being charged for unless you personally check the meters before they read them. Don't trust their accounting system and there really is no way to know if the user has actually consumed what the record on the account shows. This is particularly so when you have been absent from the home for over a month and you still receive a similar account for the same time period

Value for money   0 / 10

Bill clarity   0 / 10

Customer service   2 / 10

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Excellent service. The best cost.

Value for money   10 / 10

Bill clarity   10 / 10

Customer service   10 / 10

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