Cheap interest rate DOES NOT offset the cheap service! BEWARE!! They only “accept” certain payment types eg direct debit, salary credits, “direct entry” or NPP. They do NOT accept payments from savings accounts or from a bank branch assisted payment. Worse, this is buried deep in their T&C’s. So if you come into extra money and want it to sit in your home loan as a redraw amount to save on interest, its a pain in the backside. And Unloan do NOT help nor care either. AND you still need to do your usual payments too! AND surprise, surprise, you can’t actually talk to someone - it’s either online chat or a callback that never happens when you need it. We took our business elsewhere. Would rather pay the extra interest rate and have actual service when needed. Not worth wasting my time trying to make extra payments that they just reject.
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