Citi home loan reviews

I like this Bank because they are available 24hours

Price   8 / 10

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No Australians to speak with when calling them and not willing to help out.

Price   3 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   2 / 10

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I guess if you were on the East Coast then maybe they are an option but no branch is a real pain and having to talk to foreigners who have trouble with the language is a pain. Needing to have more than one card as the credit card is also a pain. Basically the interest rate was good, after that forget it. The solicitor who did their conveyancing was lovely.

Price   7 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   1 / 10

Trust   6 / 10

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Been ongoing account for many years and no major issues that could't be quickly resolved.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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Great comparison rates. Simple rules for understanding.

Price   5 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   7 / 10

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We have been with them for a number of years and find the rates very competitive and the staff very helpful even though we can't go into a branch, everything is done either over the internet or via phone calls.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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I have the close to best rate for the loan amount. Service has been really good and I have not had any complaints.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Pro: best interest rate we could find. Con: terrible customer service and very few citibank branches. Very bad online internet banking too - not user friendly at all. But for us the good interest rate is more important and worth it.

Price   9 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   2 / 10

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If I could afford it would change no banks available

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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Always been helpful and never had a problem or hassle.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They are not helpful in any way, to them you are a nothing. They have made my life hell after dealing with them for approx.18 yrs.

Price   0 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

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RUN..Run hard and run fast and never look back!! Nothing but trouble. Missed final settlement on our house twice, only one branch in all of Brisbane and then they couldn't provide a bank cheque, and now they have locked my account with only 4 hours notice because I didn't provide them with my occupation information… WTF!! There is no common contact point.. you are just a number.

Price   0 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Great rates but no branches making taking out cash difficult.

Price   9 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   6 / 10

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Happy with my bank

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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Because I wanted fixed rates I could only pay monthly and I couldn't change to fortnightly payments. I wish I was with someone else who was more competitive and not just after profit.

Price   2 / 10

Features   1 / 10

Customer service   4 / 10

Convenience   1 / 10

Trust   3 / 10

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my bank is unreal

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   5 / 10

Trust   9 / 10

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First off Citibank excel at remote banking - their web based systems are very good and their ATM network impressive. You pay no fees to withdraw cash from their ATMs. The downside is that they have maybe one or two branches in every Capital city - not really convenient if you want to discuss something face to face. Overall, they have maintained low fees, low interest rates and enticed customers with zero interest offers. A good bank if you want to do most of your banking online.

Price   5 / 10

Features   6 / 10

Customer service   3 / 10

Convenience   6 / 10

Trust   5 / 10

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No longer has a local branch, everything has to be done on line. Wait for ages to talk to someone

Price   0 / 10

Features   3 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   4 / 10

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Since joining our bank we have had awesome customer service and nothing is too hard; I have no real cons when I have had to chase anything the bank has responded quickly and efficiently.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Does not have the features I asked the Broker for. Lacks the flexibility for banking in Austalia.

Price   3 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   3 / 10

Trust   0 / 10

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Really unhappy about the transaction fees.

Price   6 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   5 / 10

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This bank will go out of its way to accommodate every customer

Price   8 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They are ok

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   4 / 10

Trust   5 / 10

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No branch to visit when things go wrong. Phone service sucks. What more need I say?

Price   4 / 10

Features   4 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   3 / 10

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Citibank is fantastic, great rates and easy internet banking. Only down side: only one branch per capital city.

Price   10 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   8 / 10

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