Citi home loan reviews

Have been responsive and good to deal with. Fast reply to queries. Good bundle with redraw.

Price   8 / 10

Features   6 / 10

Customer service   9 / 10

Convenience   2 / 10

Trust   7 / 10

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I like this Bank because they are available 24hours

Price   8 / 10

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No Australians to speak with when calling them and not willing to help out.

Price   3 / 10

Features   4 / 10

Customer service   1 / 10

Convenience   2 / 10

Trust   2 / 10

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I guess if you were on the East Coast then maybe they are an option but no branch is a real pain and having to talk to foreigners who have trouble with the language is a pain. Needing to have more than one card as the credit card is also a pain. Basically the interest rate was good, after that forget it. The solicitor who did their conveyancing was lovely.

Price   7 / 10

Features   7 / 10

Customer service   6 / 10

Convenience   1 / 10

Trust   6 / 10

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Been ongoing account for many years and no major issues that could't be quickly resolved.

Price   8 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   6 / 10

Trust   8 / 10

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Great comparison rates. Simple rules for understanding.

Price   5 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   7 / 10

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We have been with them for a number of years and find the rates very competitive and the staff very helpful even though we can't go into a branch, everything is done either over the internet or via phone calls.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   9 / 10

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I have the close to best rate for the loan amount. Service has been really good and I have not had any complaints.

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Pro: best interest rate we could find. Con: terrible customer service and very few citibank branches. Very bad online internet banking too - not user friendly at all. But for us the good interest rate is more important and worth it.

Price   9 / 10

Features   5 / 10

Customer service   0 / 10

Convenience   1 / 10

Trust   2 / 10

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If I could afford it would change no banks available

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   2 / 10

Trust   2 / 10

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Always been helpful and never had a problem or hassle.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   10 / 10

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They are not helpful in any way, to them you are a nothing. They have made my life hell after dealing with them for approx.18 yrs.

Price   0 / 10

Features   5 / 10

Customer service   1 / 10

Convenience   1 / 10

Trust   0 / 10

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RUN..Run hard and run fast and never look back!! Nothing but trouble. Missed final settlement on our house twice, only one branch in all of Brisbane and then they couldn't provide a bank cheque, and now they have locked my account with only 4 hours notice because I didn't provide them with my occupation information… WTF!! There is no common contact point.. you are just a number.

Price   0 / 10

Features   2 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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Great rates but no branches making taking out cash difficult.

Price   9 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   2 / 10

Trust   6 / 10

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Happy with my bank

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   5 / 10

Trust   8 / 10

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