Citi Home loan reviews
Overall rating
5.0/10
Price
5.0/10
Features
5.5/10
Customer service
4.7/10
Convenience
3.9/10
Trust
5.1/10
Based on 163 reviews as rated by the Mozo community.
Have been responsive and good to deal with. Fast reply to queries. Good bundle with redraw.
I like this Bank because they are available 24hours
No Australians to speak with when calling them and not willing to help out.
I guess if you were on the East Coast then maybe they are an option but no branch is a real pain and having to talk to foreigners who have trouble with the language is a pain. Needing to have more than one card as the credit card is also a pain. Basically the interest rate was good, after that forget it. The solicitor who did their conveyancing was lovely.
Been ongoing account for many years and no major issues that could't be quickly resolved.
Great comparison rates. Simple rules for understanding.
We have been with them for a number of years and find the rates very competitive and the staff very helpful even though we can't go into a branch, everything is done either over the internet or via phone calls.
I have the close to best rate for the loan amount. Service has been really good and I have not had any complaints.
Pro: best interest rate we could find. Con: terrible customer service and very few citibank branches. Very bad online internet banking too - not user friendly at all. But for us the good interest rate is more important and worth it.
Always been helpful and never had a problem or hassle.
They are not helpful in any way, to them you are a nothing. They have made my life hell after dealing with them for approx.18 yrs.
RUN..Run hard and run fast and never look back!! Nothing but trouble. Missed final settlement on our house twice, only one branch in all of Brisbane and then they couldn't provide a bank cheque, and now they have locked my account with only 4 hours notice because I didn't provide them with my occupation information… WTF!! There is no common contact point.. you are just a number.
Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.
Want more? Compare all 533 home loans in the Mozo comparison engine.
Compare more home loansMozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.
