Commonwealth Bank home loan reviews

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   4 / 10

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They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   2 / 10

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They are great but sometimes its hard to find anyone to talk.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   8 / 10

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They could be more competitive with stuff other than their interest rates.

Price   6 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   3 / 10

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I would not recommend them, their only concern is to make a profit and not to help people.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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Consistency in all my dealings with the bank. Courtesy always shown.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Horrible rates, would not recommend.

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CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Price   8 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   6 / 10

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Top stuff Commonwealth!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   0 / 10

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Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I’ve been with them for almost 18 years & I'm still very happy with all the services provided.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Would highly recommend, approachable and helpful.

Price   5 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Great customer service and flexibility. History of banking and prior employer 20 years.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have a reverse mortgage loan, the reason I have this loan is be used. I cannot survive on the pension and because I have to pay high interest on this loan, it has made it even harder to keep the family home. I feel that the reverse mortgage loan should be the same interest rate as the cheapest home loan rate. I feel that the Commonwealth Bank just wants the pensioner to be in a position to either have to sell the family home or because they cannot pay the monthly interest payments the bank eventually just takes the home.

Price   3 / 10

Features   1 / 10

Customer service   7 / 10

Convenience   10 / 10

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Don't go near their insurance or credit cards!

Price   8 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Very easy to deal with staff, they are always helpful.

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Stuck with it, as I find it too hard to change.

Price   5 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   8 / 10

Trust   0 / 10

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Low interest rates and bad debt charges, could see the good times continuing in the near term. Although the bank is well overpriced.

Price   4 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Looking at my rating I might have to change banks soon.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   6 / 10

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My impression of the bank is only as good as the local staff, so when they replace local staff with people from outside my area, the experience may change.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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I have always had friendly helpful service from CommBank staff and they do things in a timely manner and keep you updated.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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