Commonwealth Bank home loan reviews

When it came time for us to shop around and switch across to ING, Commonwealth Bank made life difficult and did not place $6000 we had in one of our home loan accounts back into our access account, which they had indicated was possible. So whilst the amount was absorbed off the total of our home loan, and taken out of our pockets, with no choice, no discussion and no apologies!

Price   3 / 10

Features   / 10

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I have had three home loans with this bank. The last one was after my divorce three years ago and the bank handled them well. Even when I shopped around, they met my requests and met the another banks interest rate, so I was able to stay with Commonwealth Bank instead of the hassle of changing banks. The process of changing my home loan was also well done.

Price   9 / 10

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I like Commonwealth Bank because I have been banking with them for many years and am always satisfied with the service I receive.

Price   10 / 10

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Staff are helpful and respond quickly to enquiries. Interest rates however need to be checked to ensure you're getting the best rate, otherwise it's important to shop around for a better rate.

Price   5 / 10

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A reminder should be sent to customers when their fixed rate home loan is nearing completion of time and other alternatives should be sent to customers.

Price   3 / 10

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Commonwealth Bank is great because of the way they approved my home loan. It was very quick and they understood the urgency of the approval. The staff, either if it's a phone query or in the bank personally are always professional and more than willing to help.

Price   7 / 10

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From the day we rang our local branch for information regarding a home loan until the day we got home, they have been very friendly, informative and useful. My wife and I are extremely happy to use Commonwealth Bank for our home loan and we have recommended our experience to many friends.

Price   9 / 10

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I found my personal finance banker to be very proactive, approachable and most importantly available. I was kept up to date and informed every step of the way.

Price   6 / 10

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We have been with them for many years and they are very good with us.

Price   5 / 10

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Commonwealth Bank is one of the big four major banks, so I feel very comfortable being a customer with them. Although internet banking is quite easy, I like that there are plenty of branches that are easily accessible as this makes personal banking more convenient.

Price   7 / 10

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Commonwealth Bank has always been reliable and fair with me.

Price   7 / 10

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Could get a better interest rate. Will start investigating other banks rates.

Price   2 / 10

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The staff at Commonwealth Bank were willing to loan us a mortgage when the banks we had been with for years wouldn't.

Price   7 / 10

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We dealt with an amazing lender who was open and honest, and has been an immense help to us for which we are truly grateful.

Price   8 / 10

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The bank is great to deal with in all areas of our banking requirements. We had a few financial issues a few years ago and Commonwealth bank worked with us to get through and maintain the accounts.

Price   7 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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You can only take minimum $500 lots out of your offset account at one time. It cannot be used as an everyday offset account as we were led to believe.

Price   7 / 10

Features   6 / 10

Customer service   4 / 10

Convenience   8 / 10

Trust   5 / 10

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The person who assisted us with our loan gave us superb service and attention. When encouraged, they also gave us a very competitive interest rate.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   6 / 10

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Banks should pass on full interest rate cuts. With the billions of dollars in profits, their shareholders are doing quite well and they should support the hands that feed them.

Price   3 / 10

Features   5 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   5 / 10

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Reasonably low interest rate and there is always a staff member available to talk to. There are lots of branches available too for easy accessibility.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   6 / 10

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Great customer service'

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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I can't recommend them high enough

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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We were able to get a home loan even though we are older Australians.

Price   9 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   8 / 10

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Interest Rate seems higher than most places, yet it was the most convenient for us as we already had all of our other banking with the Commonwealth.

Price   3 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

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They were very helpful when I injured my spine and needed to have a payment holiday on my mortgage. Very helpful within the mortgage section helping with this temporary situation. Helpful and friendly on the phones and understanding. The other department dealing with redundancy of my partner job and trying to claim were horrendous. Hence we have cancelled policy with Comm Bank and wouldn't advise anyone to take out any insurance with them. We followed and did what they advised only for them to then say that we couldn't claim due to what we had entered on form, but this is what we were informed to do.

Price   6 / 10

Features   4 / 10

Customer service   6 / 10

Convenience   7 / 10

Trust   5 / 10

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Great service great banking A kind term customer and always will be

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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