Commonwealth bank have competitive rates and extra features with their home loans like extra repayments and redraw option which is a great way to have back up savings for an emergency you can draw on. You can also keep track of your home loan on their commbank app.
Great flexibility and the ability to set up multiple offset accounts that allow us to manage different savings goals but still get the interest advantage.
They are big bank and are reliable and trustworthy.
CBA is a good bank which heavily invested itself in being tech savvy. Website and apps are easy to navigate/user-friendly. The ATM has cardless ATM withdrawal and pay with phone app. Overall a bank that is innovative and meet customers expectations and needs.
Commonwealth took the time to review our finances and circumstances without making assumptions. They made it possible for us to change banks and products with ease.
Transparent, easy to use, honest.
What I like about Commonwealth Bank is they give you a good price on home loan.
Been with comm bank for 15 years. Always looked after me even through hard times.
The bank is quite good with the stuff they put online for their customers. There is ease of access and quite detailed. However, they need to improve on customer service, especially when you need to speak with human.
My personal lender is amazing, fast to help and lets us know if we can better rates! Huge amount of branches and best app/website of all the banks I have seen!
Competitive pricing and great range of products.
Convenience of changing something on your loan (i.e. repayment amount) is a really difficult process. You can't do it over the app and are required to go to a branch. Also I was unhappy when they decided to automatically set my repayment values to a minimum amount due to COVID, without my approval. Also interest rates are above industry average.
I feel that with the big banks you do not get any rewards for loyalty, which is a shame. I did have some difficulty with dealings and the establishment of the loan. Once established and did not have to consult with them again, fine. Have consulted with a broker and in the process of refinancing to another bank. CommBank did not match the offer. Shame.
The Bank has been extremely flexible as I have changed from interest only to interest + capital payments. Always ready to consider my requests.
I have tried quite a few banks and the Commonwealth Bank has always come out on top with their customer service. Their online banking system is easy to use and reliable. Their ongoing customer care is also excellent. Pros would be their in branch customer service, online banking system and overall banking experience. A con would be sometimes their rates are not as competitive as I would like.
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