Commonwealth Bank home loan reviews

Commonwealth Bank
Commonwealth Bank's overall rating for home loans

(as rated by the Mozo community)

7.3 / 10

based on 1645 reviews

Price

Features

Customer service

Convenience

Trust

Full review

Featured home loan from Commonwealth Bank

Recent Commonwealth Bank home loan reviews

Commonwealth Bank

Commonwealth Bank Viridian Line of Credit (Wealth Package) home loan review

Overall rating   7 / 10

Very professional and accurate information

The bank is great to deal with in all areas of our banking requirements. We had a few financial issues a few years ago and Commonwealth bank worked with us to get through and maintain the accounts.

Full review

The bank is great to deal with in all areas of our banking requirements. We had a few financial issues a few years ago and Commonwealth bank worked with us to get through and maintain the accounts.

    Price   7 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Andrew (QLD), reviewed about 1 month ago

Commonwealth Bank

Commonwealth Bank No Fee Home Loan (Owner Occupier) home loan review

Overall rating   7 / 10

Used to have competitive rates, but not anymore

You can only take minimum $500 lots out of your offset account at one time. It cannot be used as an everyday offset account as we were led to believe.

Full review

You can only take minimum $500 lots out of your offset account at one time. It cannot be used as an everyday offset account as we were led to believe.

    Price   7 / 10

    Features   6 / 10

    Customer service   4 / 10

    Convenience   8 / 10

    Trust   5 / 10

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Sharyn (VIC), reviewed about 1 month ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) (Wealth Package) home loan review

Overall rating   6 / 10

Great customer service from Glen Wallen.

The person who assisted us with our loan gave us superb service and attention. When encouraged, they also gave us a very competitive interest rate.

Full review

The person who assisted us with our loan gave us superb service and attention. When encouraged, they also gave us a very competitive interest rate.

    Price   8 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   7 / 10

    Trust   6 / 10

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Jeanette (QLD), reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   4 / 10

Good service but at an extremely high price

Banks should pass on full interest rate cuts. With the billions of dollars in profits, their shareholders are doing quite well and they should support the hands that feed them.

Full review

Banks should pass on full interest rate cuts. With the billions of dollars in profits, their shareholders are doing quite well and they should support the hands that feed them.

    Price   3 / 10

    Features   5 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   5 / 10

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Steve (QLD), reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   8 / 10

Great customer service and support

Reasonably low interest rate and there is always a staff member available to talk to. There are lots of branches available too for easy accessibility.

Full review

Reasonably low interest rate and there is always a staff member available to talk to. There are lots of branches available too for easy accessibility.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   6 / 10

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Robyn (VIC), reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank 3 Year Special Economiser (Owner Occupier) home loan review

Overall rating   9 / 10

Great customer service

Great customer service'

Full review

Great customer service'

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Geoff (VIC), reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   10 / 10

Very happy

I can't recommend them high enough

Full review

I can't recommend them high enough

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Steve (NSW), reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   9 / 10

Competitive premiums plus good service

We were able to get a home loan even though we are older Australians.

Full review

We were able to get a home loan even though we are older Australians.

    Price   9 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Dorothy (WA), reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) (Wealth Package) home loan review

Overall rating   5 / 10

Good Customer Service

Interest Rate seems higher than most places, yet it was the most convenient for us as we already had all of our other banking with the Commonwealth.

Full review

Interest Rate seems higher than most places, yet it was the most convenient for us as we already had all of our other banking with the Commonwealth.

    Price   3 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   7 / 10

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Dave (QLD), reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) home loan review

Overall rating   7 / 10

Great in some departments, others need more work.

They were very helpful when I injured my spine and needed to have a payment holiday on my mortgage. Very helpful within the mortgage section helping with this temporary situation. Helpful and friendly on the phones and understanding. The other...

Full review

They were very helpful when I injured my spine and needed to have a payment holiday on my mortgage. Very helpful within the mortgage section helping with this temporary situation. Helpful and friendly on the phones and understanding. The other department dealing with redundancy of my partner job and trying to claim were horrendous. Hence we have cancelled policy with Comm Bank and wouldn't advise anyone to take out any insurance with them. We followed and did what they advised only for them to then say that we couldn't claim due to what we had entered on form, but this is what we were informed to do.

    Price   6 / 10

    Features   4 / 10

    Customer service   6 / 10

    Convenience   7 / 10

    Trust   5 / 10

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Natasha (SA), reviewed 6 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   10 / 10

Fantastic

Great service great banking A kind term customer and always will be

Full review

Great service great banking A kind term customer and always will be

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Lani (WA), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier) (Wealth Package) home loan review

Overall rating   9 / 10

Excellent

This bank is extremely helpful and understanding offering the best products to meet your needs

Full review

This bank is extremely helpful and understanding offering the best products to meet your needs

    Price   8 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Alan (QLD), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier) home loan review

Overall rating   4 / 10

Interest rate higher than other places

Interest rate higher than other places, not competitive, very disappointing.

Full review

Interest rate higher than other places, not competitive, very disappointing.

    Price   3 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   4 / 10

    Trust   4 / 10

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Leanne (VIC), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   8 / 10

No problems

It suits me, I have no issues

Full review

It suits me, I have no issues

    Price   5 / 10

    Features   5 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   7 / 10

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Elizabeth (NSW), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier) (Wealth Package) home loan review

Overall rating   8 / 10

Reliable Service

Good service. Rates a bit high

Full review

Good service. Rates a bit high

    Price   4 / 10

    Features   4 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   8 / 10

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Nik (NSW), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Viridian Line of Credit home loan review

Overall rating   8 / 10

Very good customer service with good communication

Pros: big bank, plenty of branches, with hi tech online banking.

Full review

Pros: big bank, plenty of branches, with hi tech online banking.

    Price   4 / 10

    Features   2 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Tracy (NSW), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   9 / 10

AAA+ Customer Service & Great Financial Assistance

My loan is actually not a personal loan in the strictest terms. But having paid off my mortgage, I went to talk to my bank as on 2 occasions I have needed to borrow some money with my home as equity. Once I needed to do some renovating. And the...

Full review

My loan is actually not a personal loan in the strictest terms. But having paid off my mortgage, I went to talk to my bank as on 2 occasions I have needed to borrow some money with my home as equity. Once I needed to do some renovating. And the other time I needed to get another car. On both these occasions the Commonwealth was very helpful and did all the figures to get this happening and to make my repayments easily doable. I felt they knew I was good for my repayments from researching my history with them and they backed me. Couldn't have asked for more.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Kay (NSW), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank No Fee Home Loan (Owner Occupier) home loan review

Overall rating   7 / 10

More flexibility would be nice, has friendly staff

Was happy with home loan however phoned and advisded them we could get a lower interest rate for similar home loan else where was told cannot match it have to have to stay on current rate I was on.

Full review

Was happy with home loan however phoned and advisded them we could get a lower interest rate for similar home loan else where was told cannot match it have to have to stay on current rate I was on.

    Price   10 / 10

    Features   8 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Robyn (QLD), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   7 / 10

Great products

Commonwealth bank have always been very helpful when we have had questions or needed additional items. The only downside is their offset accounts are restrictive

Full review

Commonwealth bank have always been very helpful when we have had questions or needed additional items. The only downside is their offset accounts are restrictive

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   7 / 10

    Trust   5 / 10

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Joshua (VIC), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   10 / 10

Just Really Great

Amazing with trust security and support.

Full review

Amazing with trust security and support.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Isaac (NSW), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier) (Wealth Package) home loan review

Overall rating   9 / 10

Great service, great rates

Fabulous service, great rates for all our properties. Can't speak highly enough.

Full review

Fabulous service, great rates for all our properties. Can't speak highly enough.

    Price   10 / 10

    Features   10 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   10 / 10

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David (QLD), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) home loan review

Overall rating   5 / 10

Customer service needs a lot of attention.

I have a credit card I don't need or use. Last time I was thinking of moving house they would only organise a meeting with a manager over a computer. Not face to face hence I had no further interest in dealing with them.

Full review

I have a credit card I don't need or use. Last time I was thinking of moving house they would only organise a meeting with a manager over a computer. Not face to face hence I had no further interest in dealing with them.

    Price   7 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   9 / 10

    Trust   3 / 10

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Amy (VIC), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) home loan review

Overall rating   7 / 10

Trust worthy and reliable banking

Always felt very safe with the CBA with the home loan. Would have like to have more ongoing support for the home loan and more competition with interest rates.

Full review

Always felt very safe with the CBA with the home loan. Would have like to have more ongoing support for the home loan and more competition with interest rates.

    Price   5 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   9 / 10

    Trust   6 / 10

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Jacq (QLD), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) home loan review

Overall rating   7 / 10

Honest, reliable with great customer service.

We have had our home loan with Commenwealth Bank for over a decade. They have always meet our needs. They have always been approachable and met with us either in person or via phone contact if we require their assistance. Their rates have...

Full review

We have had our home loan with Commenwealth Bank for over a decade. They have always meet our needs. They have always been approachable and met with us either in person or via phone contact if we require their assistance. Their rates have always been competitive. I would not have my home loan with anyone else.

    Price   7 / 10

    Features   8 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   4 / 10

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Katrina (QLD), reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier) home loan review

Overall rating   10 / 10

Good rates - good customer service

My commonwealth bank home loan was very competitive. A very easy process to obtain the loan. Very flexible in extending the loan and converting personal loans to my home loan.

Full review

My commonwealth bank home loan was very competitive. A very easy process to obtain the loan. Very flexible in extending the loan and converting personal loans to my home loan.

    Price   10 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Michael (VIC), reviewed 8 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo Rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2016

    Bank Australia Basic Home Loan - (LVR<80%, Owner Occupier)

    Bank Australia Basic Home Loan - (LVR<80%, Owner Occupier)

    • Option to fix full loan or split between fixed and variable
    • Redraw available. Flexible repayments
    • Loan repayment pause available

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.60% p.a.

    Upfront fees

    $0

    Go to site

    More info

    • Option to fix full loan or split between fixed and variable
    • Redraw available. Flexible repayments
    • Loan repayment pause available
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.60% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $250.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $10,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.7

    Based on 35 Bank Australia home loan reviews

    Need more information?
    Go to site

    More info

  • BCU OMG Home Loan

    BCU OMG Home Loan

    • Easy online application
    • 3 month pre-approval
    • Money Mag Credit Union of the Year

    interest rate

    3.69% p.a. variable

    comparison rate*

    3.95% p.a.

    Upfront fees

    $900

    Go to site

    More info

    • Easy online application
    • 3 month pre-approval
    • Money Mag Credit Union of the Year
    • Interest rate: 3.69% p.a. variable
    • Comparison rate*: 3.95% p.a.
    • Upfront fees: $900
    • Ongoing fees: $198.00 yearly
    • Discharge fee: $395.00
    • Extra repayments: yes - free
    • Redraw facility: yes - fees apply
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier, Investor
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.9

    Based on 13 BCU home loan reviews

    Need more information?
    Go to site

    More info

  • Community First Credit Union Special 3 Year Fixed Rate Home Loan (Owner Occupier)

    Community First Credit Union Special 3 Year Fixed Rate Home Loan (Owner Occupier)

    • 100% offset account attached
    • No monthly or annual fees
    • Make additional repayments up $25,000 p.a without penalty

    interest rate

    3.69% p.a.
    fixed 3 years

    comparison rate*

    4.93% p.a.

    Upfront fees

    $990

    Go to site

    More info

    • 100% offset account attached
    • No monthly or annual fees
    • Make additional repayments up $25,000 p.a without penalty
    • Interest rate: 3.69% p.a.
      fixed 3 years
    • Comparison rate*: 4.93% p.a.
    • Upfront fees: $990
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free up to $25,000 p.a.
    • Redraw facility: yes - fees apply
    • Offset account: yes
    • Maximum loan to value ratio: 95.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Fixed
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Monthly, Fortnightly, Weekly
    Overall rating

    8.5

    Based on 4 Community First Credit Union home loan reviews

    Need more information?
    Go to site

    More info

  • State Custodians Breathe Easy Spring Special (LVR<80%, Owner Occupier)

    State Custodians Breathe Easy Spring Special (LVR<80%, Owner Occupier)

    • $0 Annual Fee, $0 Application Fee
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account

    interest rate

    3.72% p.a. variable

    comparison rate*

    3.75% p.a.

    Upfront fees

    $286

    Go to site

    More info

    • $0 Annual Fee, $0 Application Fee
    • P&I or Interest Only Up to 5yrs
    • Free 100% Offset Account
    • Interest rate: 3.72% p.a. variable
    • Comparison rate*: 3.75% p.a.
    • Upfront fees: $286
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $1,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest, Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.7

    Based on 3 State Custodians home loan reviews

    Need more information?
    Go to site

    More info

  • Beyond Bank Low Rate Special Variable Home Loan (Owner Occupier, LVR<70%)

    Beyond Bank Low Rate Special Variable Home Loan (Owner Occupier, LVR<70%)

    • Free redraw and unlimited repayments
    • 100% mortgage offset account
    • No upfront or ongoing fees

    interest rate

    3.73% p.a. variable

    comparison rate*

    3.73% p.a.

    Upfront fees

    $0

    Go to site

    More info

    • Free redraw and unlimited repayments
    • 100% mortgage offset account
    • No upfront or ongoing fees
    • Interest rate: 3.73% p.a. variable
    • Comparison rate*: 3.73% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $295.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 70.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.5

    Based on 27 Beyond Bank home loan reviews

    Need more information?
    Go to site

    More info

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* The Comparison Rate combines the lender's interest rate, fees and charges into a single rate to show the true cost of a home loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years, and applies only to this example. Different amounts and terms will result in different comparison rates. Full comparison rate schedules are available from lenders. Costs such as redraw fees or early repayment fees, and savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan.

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