Commonwealth Bank home loan reviews

Commonwealth Bank
Commonwealth Bank's overall rating for home loans

(as rated by the Mozo community)

6.8 / 10

based on 5629 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Commonwealth Bank

Recent Commonwealth Bank home loan reviews

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   3 / 10

Not supportive

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for...

Full review

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

    Price   4 / 10

    Features   6 / 10

    Customer service   2 / 10

    Convenience   5 / 10

    Trust   4 / 10

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Brooke, Victoria, reviewed about 1 month ago

Commonwealth Bank

Commonwealth Bank Viridian Line of Credit home loan review

Overall rating   4 / 10

Very average Bank

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Full review

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

    Price   5 / 10

    Features   2 / 10

    Customer service   1 / 10

    Convenience   10 / 10

    Trust   2 / 10

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Denise, New South Wales, reviewed 2 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   7 / 10

Happy with CBA

They are great but sometimes its hard to find anyone to talk.

Full review

They are great but sometimes its hard to find anyone to talk.

    Price   6 / 10

    Features   6 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   6 / 10

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Paul, Queensland, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   9 / 10

Great customer service

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Full review

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Munro, Queensland, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   8 / 10

Do your research

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Full review

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Sharyn, New South Wales, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Happy with service but could be much better

They could be more competitive with stuff other than their interest rates.

Full review

They could be more competitive with stuff other than their interest rates.

    Price   6 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   10 / 10

    Trust   3 / 10

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Nicole, Queensland, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   6 / 10

Satisfactory

I would not recommend them, their only concern is to make a profit and not to help people.

Full review

I would not recommend them, their only concern is to make a profit and not to help people.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   6 / 10

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John, Queensland, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) home loan review

Overall rating   9 / 10

Consistent service

Consistency in all my dealings with the bank. Courtesy always shown.

Full review

Consistency in all my dealings with the bank. Courtesy always shown.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

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David, Western Australia, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   1 / 10

Bad

Horrible rates, would not recommend.

Full review

Horrible rates, would not recommend.

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Charmaine, New South Wales, reviewed 3 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   6 / 10

Ok

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Full review

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

    Price   8 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   6 / 10

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Adam, Victoria, reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - First Home Buyer 4 Year Introductory Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   10 / 10

Terrific bank

Top stuff Commonwealth!

Full review

Top stuff Commonwealth!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Christine, New South Wales, reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan (LVR <70%, Owner Occupier, Principal & Interest) home loan review

Overall rating   0 / 10

Poor service and bad competitive rates

The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

Full review

The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

    Price   0 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

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Sante, Victoria, reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   2 / 10

Legal thieves.

I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

Full review

I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

    Price   4 / 10

    Features   5 / 10

    Customer service   3 / 10

    Convenience   3 / 10

    Trust   0 / 10

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Harry, New South Wales, reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   8 / 10

Staff are interested and products are variable.

Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

Full review

Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

    Price   8 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Dean, South Australia, reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest) (Wealth Package) home loan review

Overall rating   9 / 10

I’ll stick with them

I’ve been with them for almost 18 years & I'm still very happy with all the services provided.

Full review

I’ve been with them for almost 18 years & I'm still very happy with all the services provided.

    Price   9 / 10

    Features   5 / 10

    Customer service   9 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Bernard, New South Wales, reviewed 11 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   7 / 10

No problems with CBA

Would highly recommend, approachable and helpful.

Full review

Would highly recommend, approachable and helpful.

    Price   5 / 10

    Features   6 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Sanela, Queensland, reviewed 11 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   10 / 10

Great service and flexibility

Great customer service and flexibility. History of banking and prior employer 20 years.

Full review

Great customer service and flexibility. History of banking and prior employer 20 years.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Julie, Queensland, reviewed 11 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   0 / 10

Doesn’t care about the customers

I have a reverse mortgage loan, the reason I have this loan is be used. I cannot survive on the pension and because I have to pay high interest on this loan, it has made it even harder to keep the family home. I feel that the reverse mortgage loan...

Full review

I have a reverse mortgage loan, the reason I have this loan is be used. I cannot survive on the pension and because I have to pay high interest on this loan, it has made it even harder to keep the family home. I feel that the reverse mortgage loan should be the same interest rate as the cheapest home loan rate. I feel that the Commonwealth Bank just wants the pensioner to be in a position to either have to sell the family home or because they cannot pay the monthly interest payments the bank eventually just takes the home.

    Price   3 / 10

    Features   1 / 10

    Customer service   7 / 10

    Convenience   10 / 10

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Lynne, Queensland, reviewed 11 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   6 / 10

Insurance was hopeless

Don't go near their insurance or credit cards!

Full review

Don't go near their insurance or credit cards!

    Price   8 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   6 / 10

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Dee, Western Australia, reviewed 11 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   10 / 10

Best service we have ever had

Very easy to deal with staff, they are always helpful.

Full review

Very easy to deal with staff, they are always helpful.

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Royce, Tasmania, reviewed 12 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   5 / 10

Mediocre

Stuck with it, as I find it too hard to change.

Full review

Stuck with it, as I find it too hard to change.

    Price   5 / 10

    Features   2 / 10

    Customer service   3 / 10

    Convenience   8 / 10

    Trust   0 / 10

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Gerard, New South Wales, reviewed 12 months ago

Commonwealth Bank

Commonwealth Bank home loan review

Overall rating   7 / 10

Great customer service

Low interest rates and bad debt charges, could see the good times continuing in the near term. Although the bank is well overpriced.

Full review

Low interest rates and bad debt charges, could see the good times continuing in the near term. Although the bank is well overpriced.

    Price   4 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   8 / 10

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Francis, New South Wales, reviewed 12 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   4 / 10

Not good enough

Looking at my rating I might have to change banks soon.

Full review

Looking at my rating I might have to change banks soon.

    Price   4 / 10

    Features   4 / 10

    Customer service   4 / 10

    Convenience   6 / 10

    Trust   6 / 10

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Colleen, Western Australia, reviewed 12 months ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest) (Wealth Package) home loan review

Overall rating   7 / 10

Great customer service

My impression of the bank is only as good as the local staff, so when they replace local staff with people from outside my area, the experience may change.

Full review

My impression of the bank is only as good as the local staff, so when they replace local staff with people from outside my area, the experience may change.

    Price   8 / 10

    Features   7 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   8 / 10

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Pat, Western Australia, reviewed about 1 year ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) home loan review

Overall rating   9 / 10

Great customer service and choice of loans

I have always had friendly helpful service from CommBank staff and they do things in a timely manner and keep you updated.

Full review

I have always had friendly helpful service from CommBank staff and they do things in a timely manner and keep you updated.

    Price   8 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   8 / 10

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Jeanette, New South Wales, reviewed about 1 year ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • MOZO EXPERTS CHOICE AWARDS 2018

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    loans.com.au Essentials Variable 80 (Owner Occupier, Principal & Interest)

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product

    interest rate

    3.64% p.a. variable

    comparison rate*

    3.66% p.a.

    upfront fees

    $520

    Go to site

    More info

    • A super-low rate available to purchases & refinance
    • No monthly fees, Redraw facility with no minimum
    • Split loan facility – up to five free splits with fixed rate or identical variable loan product
    • Interest rate: 3.64% p.a. variable
    • Comparison rate*: 3.66% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager

    interest rate

    3.59% p.a. variable

    comparison rate*

    3.61% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available to new borrowings to HSBC of $50,000 or more
    • Your own Personal Relationship Manager
    • Interest rate: 3.59% p.a. variable
    • Comparison rate*: 3.61% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2018

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    Newcastle Permanent Discounted Variable Home Loan (Owner Occupier, Principal & Interest) (Premium Plus Package)

    • Interest rate of 3.64% p.a. variable & a comparison rate* of 4.03% p.a.
    • Owner Occupier, Principal & Interest
    • Experts Choice - Australia's Best Customer-Owned Banking & Home Lender of the Year 2018

    interest rate

    3.89% p.a. variable

    comparison rate*

    4.29% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Interest rate of 3.64% p.a. variable & a comparison rate* of 4.03% p.a.
    • Owner Occupier, Principal & Interest
    • Experts Choice - Australia's Best Customer-Owned Banking & Home Lender of the Year 2018
    • Interest rate: 3.89% p.a. variable
    • Comparison rate*: 4.29% p.a.
    • Upfront fees: $0
    • Ongoing fees: $395.00 yearly
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.6

    Based on 208 Newcastle Permanent home loan reviews

    Need more information?
    Go to site

    More info

  • ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest)

    ME Basic Home Loan (Owner Occupier, LVR<80%, Principal and Interest)

    • Variable rate only
    • No fees to redraw
    • Meet a mobile banker at a time or place that suits you

    interest rate

    3.97% p.a. variable

    comparison rate*

    3.99% p.a.

    upfront fees

    $400

    Go to site

    More info

    • Variable rate only
    • No fees to redraw
    • Meet a mobile banker at a time or place that suits you
    • Interest rate: 3.97% p.a. variable
    • Comparison rate*: 3.99% p.a.
    • Upfront fees: $400
    • Ongoing fees: $0.00
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $40,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.7

    Based on 900 ME home loan reviews

    Need more information?
    Go to site

    More info

  • Hunter United Interest Only Owner Occupier Home Loan

    Hunter United Interest Only Owner Occupier Home Loan

    interest rate

    4.19% p.a. variable

    comparison rate*

    4.19% p.a.

    upfront fees

    $0

    Go to site

    More info

    • Interest rate: 4.19% p.a. variable
    • Comparison rate*: 4.19% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $80.00
    • Extra repayments: yes
    • Redraw facility: yes - 1st redraw per month free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $300,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Interest Only
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    9.8

    Based on 4 Hunter United home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 507 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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