Commonwealth Bank home loan reviews

I’ve been with them for almost 18 years & I'm still very happy with all the services provided.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Would highly recommend, approachable and helpful.

Price   5 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Great customer service and flexibility. History of banking and prior employer 20 years.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have a reverse mortgage loan, the reason I have this loan is be used. I cannot survive on the pension and because I have to pay high interest on this loan, it has made it even harder to keep the family home. I feel that the reverse mortgage loan should be the same interest rate as the cheapest home loan rate. I feel that the Commonwealth Bank just wants the pensioner to be in a position to either have to sell the family home or because they cannot pay the monthly interest payments the bank eventually just takes the home.

Price   3 / 10

Features   1 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   -1 / 10

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Don't go near their insurance or credit cards!

Price   8 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Very easy to deal with staff, they are always helpful.

Price   -1 / 10

Features   -1 / 10

Customer service   -1 / 10

Convenience   -1 / 10

Trust   -1 / 10

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Stuck with it, as I find it too hard to change.

Price   5 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   8 / 10

Trust   0 / 10

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Low interest rates and bad debt charges, could see the good times continuing in the near term. Although the bank is well overpriced.

Price   4 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Looking at my rating I might have to change banks soon.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   6 / 10

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My impression of the bank is only as good as the local staff, so when they replace local staff with people from outside my area, the experience may change.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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I have always had friendly helpful service from CommBank staff and they do things in a timely manner and keep you updated.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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We have always found staff to be helpful

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Upon banking with Commonwealth Bank for years I've had a few visits into the branch to clarify certain things. Staff are always accommodating, polite and genuinely interested in your area of concern.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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Very easy to deal with and great online banking

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Great, reliable customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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It's the only bank in town that is open 5 days a week

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

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Constant fees and charges for all accounts is frustrating

Price   4 / 10

Features   -1 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

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CBA is very easy to deal with. I especially like their online banking site due to its various options and simplicity. Best online banking site we have dealt with.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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They look after you, great customer service.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Been good so far

Price   8 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

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Great customer service from the girls at Port Pirie Commonwealth Bank. Very happy with them.

Price   3 / 10

Features   3 / 10

Customer service   8 / 10

Convenience   7 / 10

Trust   8 / 10

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Commonwealth Bank has been a great bank to deal with for home loans, personal loans and savings accounts. Online banking systems are the best I have seen. The down side has been that they lack flexibility and the personal touch to really help you streamline or refinance or consolidate .

Price   8 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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Friendly and swift service. Good locations. Excellent online banking and phone app.

Price   9 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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When it came time for us to shop around and switch across to ING, Commonwealth Bank made life difficult and did not place $6000 we had in one of our home loan accounts back into our access account, which they had indicated was possible. So whilst the amount was absorbed off the total of our home loan, and taken out of our pockets, with no choice, no discussion and no apologies!

Price   3 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

Less

I have had three home loans with this bank. The last one was after my divorce three years ago and the bank handled them well. Even when I shopped around, they met my requests and met the another banks interest rate, so I was able to stay with Commonwealth Bank instead of the hassle of changing banks. The process of changing my home loan was also well done.

Price   9 / 10

Features   / 10

Customer service   / 10

Convenience   / 10

Trust   / 10

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