Extraordinary customer service by a CBA home loan lender. Highly satisfied from CBA with its fixed interest rates. No stress and was beneficial guidance. I would recommend to go through CBA for home loans.
Incredible customer service by the loans officer. He made my home loan process stress free. I trusted him and would highly recommend to go through CBA team for effective and efficient service.
Unfortunately I was given incorrect advise regarding the percentage of funds that could be borrowed without mortgage insurance, costing me money. Also settlement was close to being delayed due to actions (or inactions) of the Bank.
There is no penalty for paying off my loan earlier. Comm Bank are easy to get hold of over the phone however i do find there to be limited branches to visit. The terms of the loan and accessibility online make it really comprehensive and easy to understand.
I've been with the CBA for years and have held several home loans with them. Overall they have been good. The most recent loan manager for me has been very efficient. Although, I think in the current climate I may be able to get a better interest rate. They (the bank) are not proactive in that regard, customer needs to chase up.
Commonwealth bank have always been very helpful with good competitive rates. They were more than happy to help when I fell on hard times years ago helping me avoid losing my house. This is why I have been a loyal customer for over 15 years.
Their online services are good and really easy to use. They don't often pass on the full Reserve Bank rate cut and I feel that my interest rate is much higher than it should be.
Good communication and up to date info.
I like the service that’s provided and ease of use.
I love how I can access my loans via com bank app and it’s always available.
Loan just settles three days ago - nothing but issues since. No welcome pack, no call, no email, had to wait for 47 minutes on the phone to request for my banking details. One day later the account was locked, waited on the phone for 35 minutes only to be told that I had to go into a branch. Went to two branches which were closed; went to Swanston street where they said that they cannot proceed without my passport and cannot tell me what the issue is until I come back in with it. Banker did not accept digital ID which has been verified by Auspost with my passport along with client ID and amount of money in there. I will be refinancing at my earliest opportunity.
Great features and easy to use app. Would like them to advise us when we can get a better deal especially after being with them for so many years.
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WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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