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Commonwealth Bank Home loan customer reviews

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Based on 6026 home loan reviews as rated by the Mozo community.
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Recent Commonwealth Bank home loan customer reviews

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  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Ticked all our boxes and met our expectations

    We had a great experience with CommBank over the last 6 years, it was easy to get a rate review every 6 months and the customer service was great, we have no complaints about our experience and would happily recommend.

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    Elise, New South Wales, reviewed 5 days ago
  • Commonwealth Bank Home Loan

    Not recommended

    Easy to contact but had incorrect mailing details for our home loan so for over 7 years sent all our mail,elsewhere.

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    Jackie, South Australia, reviewed 5 days ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest)

    Sarah

    CommBank are very accommodating for a new loan but do drop the ball on rates. Their customer service is top tier.

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    Sarah, South Australia, reviewed 14 days ago
  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Helen

    The bank is very flexible but the fees and interest rates are heavy. Excellent customer service.

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    Hartigan, New South Wales, reviewed 20 days ago
  • Commonwealth Bank Home Loan

    Find a bank that is better

    12 Months ago I called them because I was having trouble paying my home loan. I was upset because they had agreed to reduce the rate but before it could take effect they raised the rate again. The best they could do was transfer me to someone who could do nothing but offer to put me thru to the mental health line. 12 months later and rates have risen again and again. Not in line with the normal rate rise but just because they can. So much for giving help when needed. I'm still struggling and holding out until I move at the end of the year and move to a new bank.

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    Charelle, New South Wales, reviewed about 1 month ago
  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    We have never had any recent problems with the ban

    We recently approached comm back to refinance and consolidate debt. The person that was representing said bank did not show interest nor have good customer service. We easily could accommodate what we were asking. It was like he wasn't interested in our custom or his job or both? Cheers Andy

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    Andrew, New South Wales, reviewed about 1 month ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <60%) (Wealth Package)

    Australian, Competitive. Transparent, freedom

    I wish to remain with Australian banks for all my money needs for so money reasons rejecting lower rates from international banks. The interest rate is competitive, online access give transparency, offset accounts give me freedom without sacrifice

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    Benjamin, Western Australia, reviewed about 1 month ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest, LVR <60%) (Wealth Package)

    Fantastic Bank.

    After banking with another bank for over a decade, our home loan was approved by CommBank, and we couldn’t be happier with the service that we have received since almost 2 years later. If we have a question about something in our mortgage, it is explained in detail, and not in “bank speak”

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    Kylie, Queensland, reviewed about 1 month ago
  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Great at signing you up but no ongoing care factor

    The ongoing care factor needs to be worked on by this bank for home loan customers. During the sign up for the Homeloan mortgage the lender is responsive to your. Alls and text. As soon as it’s drawn down Nd they’ve got their tick for the sale they don’t care anymore. Emails go I responded to and branch staff need to make an appointment and can barely help you with information. A lot of directing back on line. This is why people prefer brokers. Because brokers continue to answer your call and help you. But they have to second hand get information and contacts to get me information when I should be able to get it from my bank.

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    Julia, New South Wales, reviewed about 1 month ago
  • Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest)

    User friendly and has great customer service

    I like CBA because they have 24/7 customer service. If you are overseas you can call for assistance. I also like that their customer service is based in Australia. I don’t like that I receive a notification to my cba app every time I purchase something online. The little red notification icon annoys me. I’d prefer to receive a text message with a code that I can easily delete. I also don’t like that you can’t have two Netbank numbers so you can separate personal and work. I work for a company that banks with cba and I have to have all my work related things on my personal log on.

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    Taila, New South Wales, reviewed about 2 months ago
  • Commonwealth Bank Home Loan

    good band, bad interest

    My bank and home loan are as good as they can be with these absurd interest rate, its easy to track and make changes but hot damn interest is wrecking me

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    Craig, Queensland, reviewed about 2 months ago
  • Commonwealth Bank Home Loan

    Reassuringly basic

    No fuss and nonsense. Big enough and established long enough to be reliable.

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    Laura, New South Wales, reviewed about 2 months ago
  • Commonwealth Bank Home Loan

    Best bank

    Great bank , easy to communicate with

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    Jade, South Australia, reviewed 3 months ago
  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package)

    Satisfied customer overall but should look around

    I have been with CWB for 15 years. I have had two mortgages and multiple personal loans with CWB. I am a satisfied customer overall. I’m sure there is probably a better deal somewhere as the big banks don’t have competitive rates. I like our local bank manager. The next interest rate increase will be the push I need to shop around finally I think.

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    Alishia, Queensland, reviewed 3 months ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest)

    150K LOAN. 5PK USED. REPAYMENT ON 150K

    IT WAS NOT CLEAR WITH THE EQUITY HOME LOAN THAT REPAYMENTS WERE CALCULATED ON THE TOTAL EQUITY AMOUNT AS OPPOSED TO WHAT HAD BEEN DRAWN DOWN. ABSOLUTE NIGHTMARE TO FIND OUT OUR MONTHLY PAYMENT INCREASED BY $600 ON 40K!! THE BANK GAVE US $800 IN COMPENSATION WHEN WE POINTED OUT THIS WAS NOT MADE CLEAR. NOW WE'RE PAYING FULL PAYMENT ON $150K BUT HAVE USED ONLY $70K. THE LEFTOVER MONEY IS HELD BY THEM SO THEY MAKE THE INTEREST ON THE BALANCE. NO ADDITIONAL PAYMENTS ALLOWED AND ANY ADDITIONAL PAID WITH THE REGULAR REPAYMENT IS DIVERTED TO THE "REDRAW" AMOUNT SO ITS NOT POSSIBLE TO PAY DOWN THE AMOUNT USED. SO IF YOU GOT AN EQUITY LOAN FOR $500K AND USED ONLY $50K YOUD BE MAKING PAYMENTS ON $500K, WITH NO WAY TO BRING THE 50K DOWN ASIDE FROM PAYING OUT THE LOAN. THE BALANCE OF $450K IS KEPT IN THE BANK EARNING NO INTEREST. ITS NOT POSSIBLE TO USE THE ACCOUNT IF YOU ARE IN A SITUATION OF NOT HAVING ACCESS TO EMAIL. IF WE HAD KNOWN WE WOULD BE PAYING REPAYMENTS BASED ON THE TOTAL AMOUNT AS OPPOSED TO AMOUNT USED, WE NEVER, EVER WOULD HAVE SIGNED ON. NOW WE ARE STUCK WITH MEGA HIGH REPAYMENTS INTIL THE HOUSE IS SOLD. THE BANK SAID THEY WOUKD MAKE IT CLEAR FOR FUTURE CUSTOMERS THAT THE FULL PAYMENT WAS TO BE MADE. WE DEFINITELY GOT CONNED IN OUR OPINION AND ITS NOT REMOTELY FAIR FOR US IR ANYONE TO BE PAYING MONEY ON AN AMOUNT NOT USED. 70K SITTING THERE NOT TOUCHED. AND WE HAVENTO PAY. NO INTEREST PAID BECAUSE THAT UNUSED EQUITY IS NOW SITTING IN THE BANK WHILE WE BASICALLY PAY $900 ON $70K LOAN BECAUSE THE EQUITY IS $150K. DONT TOUCH THIS LOAN UNLESS YOU NEED THE TOTAL AMOUNT APPLIED FOR.

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    Marie, Western Australia, reviewed 4 months ago
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    Home loan comparisons on Mozo - rates updated daily

    • Ultra Low Rate <95% LVR

      interest rate
      6.30% p.a. variable
      comparison rate
      6.58% p.a.

      Promoted
    • Unloan Variable

      interest rate
      5.99% p.a. variable
      comparison rate
      5.90% p.a.

      Promoted
    • Straight Up

      interest rate
      6.24% p.a. variable
      comparison rate
      6.24% p.a.

      Promoted
    • Neat Home Loan

      interest rate
      6.14% p.a. variable
      comparison rate
      6.16% p.a.

      Promoted
    • Fixed Rate Home Loan

      interest rate
      5.99% p.a.
      fixed 2 years
      comparison rate
      6.24% p.a.

      Promoted

    WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

    Want more? Compare all 465 home loans in the Mozo comparison engine.

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