Commonwealth Bank have lots of locations and fairly good customer service, however are definitely NOT the cheapest. Their home loan rates are high, they have a lot of fees, they rarely pass on any interest rate drops and they aren't flexible.
CBA are extremely in tune with their customers that have unfortunately fallen on hard times and having difficulty making regular loan repayments. I honestly cannot fault them in anyway in regards to this matter. It is an extremely stressful and worrying time when hard times hit a customer that gets into a situation where they cannot make repayments. Commmonwealth bank have been a god send to deal with. They have been non-judgemental, sympathetic and supportive during challenging times and genuinely want to help come up with a solution that will benefit their customer. Not only do they provide financial assistance, but also a team that will provide free and confidential help and advice to people that are suffering from mental health issues as a result of job loss. I highly recommend Commonwealth Bank.
I have been with Commonwealth Bank for a number of years and the staff have always been very helpful and they have been very transparent with all of my transactions. ATM's are easy to access and it is a very approachable bank.
We would like to share with you all the best, professional and amazing customer service we experienced at the Seven Hills Commonwealth Bank branch. The professionalism we had through their customer service was above and beyond expectations. The branch manager and his team, especially the Home Loan Specialists Team, shared their high customer service and helped us throughout our enquiry. Great teamwork and leadership skills shown by the team, proof that the manager has lead his team to achieve.
We were struggling to get our loan approved. Came in Commbank. They approved it in less than 2 weeks. We settled and now we have a place to call our own. We have been making repayments for the last 6 months and will do so forth in the future.
Pros: - surprisingly good rate (would never have thought they would offer a decent rate) - credit card annual fee waived with 'wealth' package Cons: - wealth package is expensive and ROI is fairly low with current interest rates - long wait times when you need to call
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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.
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