Commonwealth Bank home loan reviews

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   4 / 10

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They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   2 / 10

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They are great but sometimes its hard to find anyone to talk.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   8 / 10

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They could be more competitive with stuff other than their interest rates.

Price   6 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   3 / 10

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I would not recommend them, their only concern is to make a profit and not to help people.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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Consistency in all my dealings with the bank. Courtesy always shown.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Horrible rates, would not recommend.

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CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Price   8 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   6 / 10

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Top stuff Commonwealth!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   0 / 10

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Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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