Commonwealth Bank home loan reviews

We have been with the Commonwealth Bank for 25 years and have had excellent service and would not consider changing banks.

Features   6 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

Commonwealth Bank have been good to us at all times.

Price   8 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   7 / 10

Less

Friendly over the counter service, helpful and informative over the phone enquiries by Australian Operators. No misunderstandings to deal with when trying to get an inquiry resolved.

Price   5 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   5 / 10

Trust   5 / 10

Less

I don't like or dislike this bank.

Price   4 / 10

Features   5 / 10

Customer service   6 / 10

Convenience   5 / 10

Trust   6 / 10

Less

My major bugbear is that they never have enough staff on the counter to serve people. I find this extremely frustrating, especially when I am on my lunch break. If they don’t want to lose customers to the internet they should focus on providing a better in store experience. I know online lending companies have better rates, but I feel the Big Four offer better security. Call me old fashioned, but I like to see a real building and people rather than a computer screen.

Price   6 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

Less

They're perfect.

Price   9 / 10

Features   9 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   9 / 10

Less

I'm happy with my bank. I feel confident that they are reliable and I'm getting a good deal.

Price   6 / 10

Features   9 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   8 / 10

Less

Very disrepectful staff and really no effort is made to build a true relationship.

Price   1 / 10

Features   0 / 10

Customer service   1 / 10

Convenience   3 / 10

Trust   1 / 10

Less

Use a broker. We received our best deal with a mortgage broker and not going direct.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

Less

I have a level of mistrust with all major banks. Have had a couple of fraudulent charges occur on our credit card, and one of our accounts, and the transparency of the resolution process just isn't there.

Price   7 / 10

Features   8 / 10

Customer service   6 / 10

Convenience   9 / 10

Trust   7 / 10

Less

I like Commonwealth Bank because the whole process of obtaining a loan was simple, easy, and quick. They were also able to approve me for a loan much higher than I originally thought possible. I'm on a mortgage package, and while the cons to this is that I have to pay a yearly fee, the pro is that I can just add that yearly fee to my mortgage so it's not an extra strain on my finances.

Price   7 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   7 / 10

Less

Good interest rates. Exceptional netbanking system.

Price   9 / 10

Features   10 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   9 / 10

Less

Great Bank with easy online access and user friendly downloaded app on mobile.

Price   8 / 10

Features   7 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

Less

You have to contact bank for interest rate drop. My rate was high for very long and no one tried to change it.

Price   5 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   4 / 10

Trust   4 / 10

Less

Great finance officer.

Price   9 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   7 / 10

Less