Commonwealth Bank home loan reviews

I've always banked with CBA, and I have found that there is no need to change services since all banks are pretty similar.

Price   10 / 10

Features   4 / 10

Customer service   8 / 10

Convenience   10 / 10

Trust   9 / 10

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Poor customer service and poor response to complaints. They used to be far more responsive, I have no idea why their customer service has dipped so much.

Price   4 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   1 / 10

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Love this bank. They are helpful, professional, responds quickly to inquiries and friendly.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

Price   4 / 10

Features   6 / 10

Customer service   2 / 10

Convenience   5 / 10

Trust   4 / 10

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They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   2 / 10

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They are great but sometimes its hard to find anyone to talk.

Price   6 / 10

Features   6 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   8 / 10

Trust   9 / 10

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Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Price   5 / 10

Features   5 / 10

Customer service   7 / 10

Convenience   10 / 10

Trust   8 / 10

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They could be more competitive with stuff other than their interest rates.

Price   6 / 10

Features   2 / 10

Customer service   6 / 10

Convenience   10 / 10

Trust   3 / 10

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I would not recommend them, their only concern is to make a profit and not to help people.

Price   7 / 10

Features   6 / 10

Customer service   7 / 10

Convenience   6 / 10

Trust   6 / 10

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Consistency in all my dealings with the bank. Courtesy always shown.

Price   7 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   8 / 10

Trust   8 / 10

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Horrible rates, would not recommend.

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CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Price   8 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   6 / 10

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Top stuff Commonwealth!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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