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Commonwealth Bank Home loan reviews

Overall rating
6.8/10
Price
6.4/10
Features
6.3/10
Customer service
7.0/10
Convenience
7.9/10
Trust
6.7/10
Based on 5827 reviews as rated by the Mozo community.

Recent Commonwealth Bank home loan reviews

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  • Commonwealth Bank Home Loan review

    Overall rating   8 / 10
    Competitive rates

    Commonwealth bank have competitive rates and extra features with their home loans like extra repayments and redraw option which is a great way to have back up savings for an emergency you can draw on. You can also keep track of your home loan on their commbank app.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    9 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Rebecca, South Australia, reviewed 3 days ago
  • Commonwealth Bank Home Loan review

    Overall rating   9 / 10
    Great service and flexibility.

    Great flexibility and the ability to set up multiple offset accounts that allow us to manage different savings goals but still get the interest advantage.

    Price
    8 / 10
    Features
    7 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    10 / 10
    Less
    Ian, Victoria, reviewed 18 days ago
  • Commonwealth Bank Home Loan review

    Overall rating   7 / 10
    As good as any.

    They are big bank and are reliable and trustworthy.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    8 / 10
    Trust
    8 / 10
    Less
    Robert, Western Australia, reviewed 18 days ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) review

    Overall rating   8 / 10
    Tech savvy bank.

    CBA is a good bank which heavily invested itself in being tech savvy. Website and apps are easy to navigate/user-friendly. The ATM has cardless ATM withdrawal and pay with phone app. Overall a bank that is innovative and meet customers expectations and needs.

    Features
    10 / 10
    Customer service
    8 / 10
    Convenience
    10 / 10
    Trust
    9 / 10
    Less
    Peggy, New South Wales, reviewed 23 days ago
  • Commonwealth Bank Home Loan review

    Overall rating   9 / 10
    Easy and informative service with no judgement.

    Commonwealth took the time to review our finances and circumstances without making assumptions. They made it possible for us to change banks and products with ease.

    Price
    8 / 10
    Features
    8 / 10
    Customer service
    8 / 10
    Convenience
    10 / 10
    Less
    Melanie, Queensland, reviewed 23 days ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) review

    Overall rating   10 / 10
    Great bank!

    Transparent, easy to use, honest.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    8 / 10
    Less
    Luke, New South Wales, reviewed 23 days ago
  • Commonwealth Bank Fixed Rate Home Loan (Owner Occupier, Principal & Interest) (Wealth Package) review

    Overall rating   9 / 10
    Very good bank.

    What I like about Commonwealth Bank is they give you a good price on home loan.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    9 / 10
    Trust
    9 / 10
    Less
    Sharon, Victoria, reviewed 23 days ago
  • Commonwealth Bank Home Loan review

    Overall rating   9 / 10
    Fantastic

    Been with comm bank for 15 years. Always looked after me even through hard times.

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Bonnie, Western Australia, reviewed 26 days ago
  • Commonwealth Bank Home Loan review

    Overall rating   8 / 10
    Good bank but need to improve on customer service

    The bank is quite good with the stuff they put online for their customers. There is ease of access and quite detailed. However, they need to improve on customer service, especially when you need to speak with human.

    Price
    7 / 10
    Features
    9 / 10
    Customer service
    7 / 10
    Convenience
    10 / 10
    Trust
    8 / 10
    Less
    Jacqueline, Victoria, reviewed 26 days ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) review

    Overall rating   10 / 10
    Great choice!

    My personal lender is amazing, fast to help and lets us know if we can better rates! Huge amount of branches and best app/website of all the banks I have seen!

    Price
    9 / 10
    Features
    9 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    Steph, Tasmania, reviewed 27 days ago
  • Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) review

    Overall rating   10 / 10
    Professional with great customer service!

    Competitive pricing and great range of products.

    Price
    10 / 10
    Features
    10 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    10 / 10
    Less
    David, Victoria, reviewed about 1 month ago
  • Commonwealth Bank Home Loan review

    Overall rating   5 / 10
    Better offers elsewhere - take a look around.

    Convenience of changing something on your loan (i.e. repayment amount) is a really difficult process. You can't do it over the app and are required to go to a branch. Also I was unhappy when they decided to automatically set my repayment values to a minimum amount due to COVID, without my approval. Also interest rates are above industry average.

    Price
    4 / 10
    Features
    6 / 10
    Customer service
    7 / 10
    Convenience
    3 / 10
    Trust
    2 / 10
    Less
    Thanura, Victoria, reviewed about 1 month ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) review

    Overall rating   5 / 10
    No loyalty benefits from big banks a shame.

    I feel that with the big banks you do not get any rewards for loyalty, which is a shame. I did have some difficulty with dealings and the establishment of the loan. Once established and did not have to consult with them again, fine. Have consulted with a broker and in the process of refinancing to another bank. CommBank did not match the offer. Shame.

    Price
    6 / 10
    Features
    7 / 10
    Customer service
    4 / 10
    Convenience
    9 / 10
    Trust
    3 / 10
    Less
    Alison, Victoria, reviewed about 1 month ago
  • Commonwealth Bank Home Loan review

    Overall rating   9 / 10
    Very competitive rates with excellent service

    The Bank has been extremely flexible as I have changed from interest only to interest + capital payments. Always ready to consider my requests.

    Price
    10 / 10
    Features
    9 / 10
    Customer service
    9 / 10
    Convenience
    10 / 10
    Trust
    9 / 10
    Less
    Deborah, New South Wales, reviewed about 1 month ago
  • Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) review

    Overall rating   9 / 10
    Best customer service and online banking.

    I have tried quite a few banks and the Commonwealth Bank has always come out on top with their customer service. Their online banking system is easy to use and reliable. Their ongoing customer care is also excellent. Pros would be their in branch customer service, online banking system and overall banking experience. A con would be sometimes their rates are not as competitive as I would like.

    Price
    9 / 10
    Features
    6 / 10
    Customer service
    10 / 10
    Convenience
    10 / 10
    Trust
    9 / 10
    Less
    Xiaona, Victoria, reviewed about 1 month ago
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    Home loan comparisons on Mozo - rates updated daily

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    • Celebrate Variable Home Loan

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    *WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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    Mozo gives you the inside story on the best banking, energy and insurance products as rated by thousands of real customers around Australia. We don't make subjective judgments, nor do advertisers influence our ratings. Although our reviews may be moderated to improve quality standards, they are moderated independently of any of Mozo’s commercial relationships.