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Commonwealth Bank home loan reviews

Commonwealth Bank
Commonwealth Bank's overall rating for home loans

(as rated by the Mozo community)

6.8 / 10

based on 5693 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Commonwealth Bank

Recent Commonwealth Bank home loan reviews

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   9 / 10

Would highly recommend to friends and family.

We have been with the Commonwealth Bank for 25 years and have had excellent service and would not consider changing banks.

Full review

We have been with the Commonwealth Bank for 25 years and have had excellent service and would not consider changing banks.

    Features   6 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

Less

Sheila, Queensland, reviewed about 12 hours ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

Very good to deal with.

Commonwealth Bank have been good to us at all times.

Full review

Commonwealth Bank have been good to us at all times.

    Price   8 / 10

    Features   8 / 10

    Customer service   6 / 10

    Convenience   10 / 10

    Trust   7 / 10

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Debbie, Queensland, reviewed 1 day ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   5 / 10

Good customer service.

Friendly over the counter service, helpful and informative over the phone enquiries by Australian Operators. No misunderstandings to deal with when trying to get an inquiry resolved.

Full review

Friendly over the counter service, helpful and informative over the phone enquiries by Australian Operators. No misunderstandings to deal with when trying to get an inquiry resolved.

    Price   5 / 10

    Features   5 / 10

    Customer service   5 / 10

    Convenience   5 / 10

    Trust   5 / 10

Less

Peter, Victoria, reviewed 1 day ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   5 / 10

Ok customer service.

I don't like or dislike this bank.

Full review

I don't like or dislike this bank.

    Price   4 / 10

    Features   5 / 10

    Customer service   6 / 10

    Convenience   5 / 10

    Trust   6 / 10

Less

Angela, Victoria, reviewed 1 day ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest) (Wealth Package) Fixed Rate (Wealth Package) review

Overall rating   8 / 10

Real employees make this bank worthwhile.

My major bugbear is that they never have enough staff on the counter to serve people. I find this extremely frustrating, especially when I am on my lunch break. If they don’t want to lose customers to the internet they should focus on providing a...

Full review

My major bugbear is that they never have enough staff on the counter to serve people. I find this extremely frustrating, especially when I am on my lunch break. If they don’t want to lose customers to the internet they should focus on providing a better in store experience. I know online lending companies have better rates, but I feel the Big Four offer better security. Call me old fashioned, but I like to see a real building and people rather than a computer screen.

    Price   6 / 10

    Features   7 / 10

    Customer service   7 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Sherril, New South Wales, reviewed 1 day ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest) (Wealth Package) Fixed Rate (Wealth Package) review

Overall rating   9 / 10

Great.

They're perfect.

Full review

They're perfect.

    Price   9 / 10

    Features   9 / 10

    Customer service   9 / 10

    Convenience   9 / 10

    Trust   9 / 10

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Bronwyn, Queensland, reviewed 4 days ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Standard Variable Rate review

Overall rating   8 / 10

I'm confident with CBA.

I'm happy with my bank. I feel confident that they are reliable and I'm getting a good deal.

Full review

I'm happy with my bank. I feel confident that they are reliable and I'm getting a good deal.

    Price   6 / 10

    Features   9 / 10

    Customer service   6 / 10

    Convenience   9 / 10

    Trust   8 / 10

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Colleen, Victoria, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Standard Variable Rate review

Overall rating   0 / 10

No customer service and you are not valued.

Very disrepectful staff and really no effort is made to build a true relationship.

Full review

Very disrepectful staff and really no effort is made to build a true relationship.

    Price   1 / 10

    Features   0 / 10

    Customer service   1 / 10

    Convenience   3 / 10

    Trust   1 / 10

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Helen, Western Australia, reviewed 7 days ago

Commonwealth Bank

Commonwealth Bank Fixed Rate (Owner Occupier, Principal & Interest) (Wealth Package) Fixed Rate (Wealth Package) review

Overall rating   9 / 10

Great customer service and in branch support.

Use a broker. We received our best deal with a mortgage broker and not going direct.

Full review

Use a broker. We received our best deal with a mortgage broker and not going direct.

    Price   8 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Jade, South Australia, reviewed 8 days ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) Standard Variable Rate (Wealth Package) review

Overall rating   7 / 10

Competitive overall, but not outstanding value.

I have a level of mistrust with all major banks. Have had a couple of fraudulent charges occur on our credit card, and one of our accounts, and the transparency of the resolution process just isn't there.

Full review

I have a level of mistrust with all major banks. Have had a couple of fraudulent charges occur on our credit card, and one of our accounts, and the transparency of the resolution process just isn't there.

    Price   7 / 10

    Features   8 / 10

    Customer service   6 / 10

    Convenience   9 / 10

    Trust   7 / 10

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Jamie, South Australia, reviewed 8 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

Simple process and good mortgage packages.

I like Commonwealth Bank because the whole process of obtaining a loan was simple, easy, and quick. They were also able to approve me for a loan much higher than I originally thought possible. I'm on a mortgage package, and while the cons to this...

Full review

I like Commonwealth Bank because the whole process of obtaining a loan was simple, easy, and quick. They were also able to approve me for a loan much higher than I originally thought possible. I'm on a mortgage package, and while the cons to this is that I have to pay a yearly fee, the pro is that I can just add that yearly fee to my mortgage so it's not an extra strain on my finances.

    Price   7 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   7 / 10

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Grace, Queensland, reviewed 8 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   9 / 10

Good pricing.

Good interest rates. Exceptional netbanking system.

Full review

Good interest rates. Exceptional netbanking system.

    Price   9 / 10

    Features   10 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Deborah, Queensland, reviewed 9 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   9 / 10

User friendly mobile app great!

Great Bank with easy online access and user friendly downloaded app on mobile.

Full review

Great Bank with easy online access and user friendly downloaded app on mobile.

    Price   8 / 10

    Features   7 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Jaymi, Victoria, reviewed 9 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   4 / 10

Easy to use online banking.

You have to contact bank for interest rate drop. My rate was high for very long and no one tried to change it.

Full review

You have to contact bank for interest rate drop. My rate was high for very long and no one tried to change it.

    Price   5 / 10

    Features   4 / 10

    Customer service   4 / 10

    Convenience   4 / 10

    Trust   4 / 10

Less

Charlene, Queensland, reviewed 9 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   5 / 10

Good staff.

Great finance officer.

Full review

Great finance officer.

    Price   9 / 10

    Features   6 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   7 / 10

Less

Angela, Queensland, reviewed 9 days ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    2.88% p.a. variable

    comparison rate*

    2.90% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 2.88% p.a. variable
    • Comparison rate*: 2.90% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.2

    Based on 639 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.84% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.84% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.3

    Based on 7 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    2.84% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 2.84% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    10.0

    Based on 1 Athena home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    Tic:Toc Variable Home Loan (Owner Occupier, Principal & Interest)

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.

    interest rate

    2.79% p.a. variable

    comparison rate*

    2.80% p.a.

    upfront fees

    $0

    Go to site

    More info

    • A low hassle online home loan.
    • Tic:Toc’s award winning platform means you could save thousands with low rates and no application, valuation or settlement fees.
    • Unlimited free redraws and extra repayments.
    • Interest rate: 2.79% p.a. variable
    • Comparison rate*: 2.80% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $325.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: Optional - $10 per month
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    9.0

    Based on 1 Tic:Toc home loan reviews

    Need more information?
    Go to site

    More info

  • Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer

    interest rate

    2.74% p.a. variable

    comparison rate*

    2.77% p.a.

    upfront fees

    $596

    Go to site

    More info

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer
    • Interest rate: 2.74% p.a. variable
    • Comparison rate*: 2.77% p.a.
    • Upfront fees: $596
    • Ongoing fees: $0.00
    • Discharge fee: $535.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount: $850,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    6.8

    Based on 23 Homestar home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 536 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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