We do not have a large loan. Because of this we are overlooked for low rates and offers from other financial institutions. I contacted my bank by phone and was told they couldn't offer a low rate. We are paying way above all advertised rates and dissatisfied by this.
Typical big bank attitude where they only do what they have to. Not as competitive and don’t offer the lower interest rates as some others.
The bank does not pass on full interest rate cuts.
Offered a loan when others wouldn’t.
Convenient and easy to use. I was offered interest rate reduction to make payments easier.
Reliable bank. Too many fees.
I have no trust in the bank due to an incident where they took more money for my home loan deposit and refunded less. They are quick to call you when they feel you owe them but have no urgency in resolving issues they have caused. Their home loan rates are not competitive enough.
Overall very happy with my home loan.
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