Commonwealth Bank home loan reviews

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Price   8 / 10

Features   6 / 10

Customer service   1 / 10

Convenience   5 / 10

Trust   6 / 10

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Top stuff Commonwealth!

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

Price   0 / 10

Features   1 / 10

Customer service   0 / 10

Convenience   0 / 10

Trust   0 / 10

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They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Price   5 / 10

Features   2 / 10

Customer service   1 / 10

Convenience   10 / 10

Trust   2 / 10

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I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

Price   4 / 10

Features   5 / 10

Customer service   3 / 10

Convenience   3 / 10

Trust   0 / 10

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Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

Price   8 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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I’ve been with them for almost 18 years & I'm still very happy with all the services provided.

Price   9 / 10

Features   5 / 10

Customer service   9 / 10

Convenience   10 / 10

Trust   9 / 10

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Would highly recommend, approachable and helpful.

Price   5 / 10

Features   6 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   9 / 10

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Great customer service and flexibility. History of banking and prior employer 20 years.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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I have a reverse mortgage loan, the reason I have this loan is be used. I cannot survive on the pension and because I have to pay high interest on this loan, it has made it even harder to keep the family home. I feel that the reverse mortgage loan should be the same interest rate as the cheapest home loan rate. I feel that the Commonwealth Bank just wants the pensioner to be in a position to either have to sell the family home or because they cannot pay the monthly interest payments the bank eventually just takes the home.

Price   3 / 10

Features   1 / 10

Customer service   7 / 10

Convenience   10 / 10

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Don't go near their insurance or credit cards!

Price   8 / 10

Features   5 / 10

Customer service   5 / 10

Convenience   9 / 10

Trust   6 / 10

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Very easy to deal with staff, they are always helpful.

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Stuck with it, as I find it too hard to change.

Price   5 / 10

Features   2 / 10

Customer service   3 / 10

Convenience   8 / 10

Trust   0 / 10

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Low interest rates and bad debt charges, could see the good times continuing in the near term. Although the bank is well overpriced.

Price   4 / 10

Features   7 / 10

Customer service   7 / 10

Convenience   8 / 10

Trust   8 / 10

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Looking at my rating I might have to change banks soon.

Price   4 / 10

Features   4 / 10

Customer service   4 / 10

Convenience   6 / 10

Trust   6 / 10

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My impression of the bank is only as good as the local staff, so when they replace local staff with people from outside my area, the experience may change.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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I have always had friendly helpful service from CommBank staff and they do things in a timely manner and keep you updated.

Price   8 / 10

Features   8 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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We have always found staff to be helpful

Price   8 / 10

Features   8 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   8 / 10

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Upon banking with Commonwealth Bank for years I've had a few visits into the branch to clarify certain things. Staff are always accommodating, polite and genuinely interested in your area of concern.

Price   6 / 10

Features   7 / 10

Customer service   8 / 10

Convenience   9 / 10

Trust   8 / 10

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Very easy to deal with and great online banking

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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Great, reliable customer service.

Price   10 / 10

Features   10 / 10

Customer service   10 / 10

Convenience   10 / 10

Trust   10 / 10

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It's the only bank in town that is open 5 days a week

Price   6 / 10

Features   6 / 10

Customer service   8 / 10

Convenience   8 / 10

Trust   6 / 10

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Constant fees and charges for all accounts is frustrating

Price   4 / 10

Customer service   6 / 10

Convenience   8 / 10

Trust   6 / 10

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CBA is very easy to deal with. I especially like their online banking site due to its various options and simplicity. Best online banking site we have dealt with.

Price   8 / 10

Features   7 / 10

Customer service   9 / 10

Convenience   9 / 10

Trust   8 / 10

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They look after you, great customer service.

Price   9 / 10

Features   9 / 10

Customer service   10 / 10

Convenience   9 / 10

Trust   9 / 10

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