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Commonwealth Bank home loan reviews

Commonwealth Bank
Commonwealth Bank's overall rating for home loans

(as rated by the Mozo community)

6.8 / 10

based on 5633 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Commonwealth Bank

Recent Commonwealth Bank home loan reviews

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

No difference between banks

I've always banked with CBA, and I have found that there is no need to change services since all banks are pretty similar.

Full review

I've always banked with CBA, and I have found that there is no need to change services since all banks are pretty similar.

    Price   10 / 10

    Features   4 / 10

    Customer service   8 / 10

    Convenience   10 / 10

    Trust   9 / 10

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Chris, New South Wales, reviewed 11 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   1 / 10

What has gone wrong with CBA?

Poor customer service and poor response to complaints. They used to be far more responsive, I have no idea why their customer service has dipped so much.

Full review

Poor customer service and poor response to complaints. They used to be far more responsive, I have no idea why their customer service has dipped so much.

    Price   4 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   1 / 10

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Mary, Northern Territory, reviewed 11 days ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - First Home Buyer 4 Year Introductory Rate (Owner Occupier, Principal & Interest) Extra Home Loan - 4 Year Introductory Rate (for First Home Buyers) review

Overall rating   10 / 10

Great rates and great service.

Love this bank. They are helpful, professional, responds quickly to inquiries and friendly.

Full review

Love this bank. They are helpful, professional, responds quickly to inquiries and friendly.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Diana, Queensland, reviewed 11 days ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   10 / 10

So happy we switched banks.

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

Full review

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

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Helen, Victoria, reviewed 6 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   3 / 10

Not supportive

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for...

Full review

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

    Price   4 / 10

    Features   6 / 10

    Customer service   2 / 10

    Convenience   5 / 10

    Trust   4 / 10

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Brooke, Victoria, reviewed 7 months ago

Commonwealth Bank

Commonwealth Bank Viridian Line of Credit Viridian Line of Credit review

Overall rating   4 / 10

Very average Bank

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Full review

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

    Price   5 / 10

    Features   2 / 10

    Customer service   1 / 10

    Convenience   10 / 10

    Trust   2 / 10

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Denise, New South Wales, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Standard Variable Rate review

Overall rating   7 / 10

Happy with CBA

They are great but sometimes its hard to find anyone to talk.

Full review

They are great but sometimes its hard to find anyone to talk.

    Price   6 / 10

    Features   6 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   6 / 10

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Paul, Queensland, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   9 / 10

Great customer service

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Full review

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

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Munro, Queensland, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

Do your research

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Full review

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   8 / 10

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Sharyn, New South Wales, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Standard Variable Rate review

Overall rating   6 / 10

Happy with service but could be much better

They could be more competitive with stuff other than their interest rates.

Full review

They could be more competitive with stuff other than their interest rates.

    Price   6 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   10 / 10

    Trust   3 / 10

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Nicole, Queensland, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   6 / 10

Satisfactory

I would not recommend them, their only concern is to make a profit and not to help people.

Full review

I would not recommend them, their only concern is to make a profit and not to help people.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   6 / 10

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John, Queensland, reviewed 10 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) Standard Variable Rate (Wealth Package) review

Overall rating   9 / 10

Consistent service

Consistency in all my dealings with the bank. Courtesy always shown.

Full review

Consistency in all my dealings with the bank. Courtesy always shown.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

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David, Western Australia, reviewed 10 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) Extra Home Loan - 2 Year Introductory Rate review

Overall rating   1 / 10

Bad

Horrible rates, would not recommend.

Full review

Horrible rates, would not recommend.

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Charmaine, New South Wales, reviewed 10 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Standard Variable Rate review

Overall rating   6 / 10

Ok

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Full review

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

    Price   8 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   6 / 10

Less

Adam, Victoria, reviewed 10 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - First Home Buyer 4 Year Introductory Rate (Owner Occupier, Principal & Interest) Extra Home Loan - 4 Year Introductory Rate (for First Home Buyers) review

Overall rating   10 / 10

Terrific bank

Top stuff Commonwealth!

Full review

Top stuff Commonwealth!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Christine, New South Wales, reviewed 10 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    3.03% p.a. variable

    comparison rate*

    3.05% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 3.03% p.a. variable
    • Comparison rate*: 3.05% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.2

    Based on 637 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    UBank UHomeLoan - Discount Offer (Owner Occupier, Principal & Interest)

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k

    interest rate

    3.09% p.a. variable

    comparison rate*

    3.09% p.a.

    upfront fees

    $0

    Go to site

    More info

    • $0 application fee for variable rate, $0 ongoing fees, $0 annual fees
    • No monthly fees
    • 20% minimum deposit required. Minimum loan amount $700k
    • Interest rate: 3.09% p.a. variable
    • Comparison rate*: 3.09% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $200,000
    • Maximum loan amount:
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Featured product

     

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    3.09% p.a. variable

    comparison rate*

    3.05% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 3.09% p.a. variable
    • Comparison rate*: 3.05% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Need more information?
    Go to site

    More info

  • Featured product

     

    ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest) (Member Package)

    ME Flexible Home Loan (Owner Occupier, LVR<80%, Principal & Interest) (Member Package)

    • 3.69% p.a. / 4.11% p.a. Comp Rate
    • Annual Fee of $395. Loan size $400k-$699k
    • Experts Choice - Australia's Best Bank 2018

    interest rate

    3.39% p.a. variable

    comparison rate*

    3.83% p.a.

    upfront fees

    $200

    Go to site

    More info

    • 3.69% p.a. / 4.11% p.a. Comp Rate
    • Annual Fee of $395. Loan size $400k-$699k
    • Experts Choice - Australia's Best Bank 2018
    • Interest rate: 3.39% p.a. variable
    • Comparison rate*: 3.83% p.a.
    • Upfront fees: $200
    • Ongoing fees: $395.00 yearly
    • Discharge fee: $350.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: yes
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $400,000
    • Maximum loan amount: $699,999
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    8.7

    Based on 902 ME home loan reviews

    Need more information?
    Go to site

    More info

  • Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    Homestar Star Essentials Home Loan (Owner Occupier, Principal & Interest)

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer

    interest rate

    2.99% p.a. variable

    comparison rate*

    3.02% p.a.

    upfront fees

    $596

    Go to site

    More info

    • No annual or monthly fees
    • Unlimited extra repayments & Free online redraw
    • Upfront fees waived – limited time offer
    • Interest rate: 2.99% p.a. variable
    • Comparison rate*: 3.02% p.a.
    • Upfront fees: $596
    • Ongoing fees: $0.00
    • Discharge fee: $535.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount: $850,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    • Special offers:
    Overall rating

    6.3

    Based on 19 Homestar home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 532 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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