Commonwealth Bank home loan reviews

Commonwealth Bank
Commonwealth Bank's overall rating for home loans

(as rated by the Mozo community)

6.8 / 10

based on 5630 reviews

Price

Features

Customer service

Convenience

Trust

Featured home loan from Commonwealth Bank

Recent Commonwealth Bank home loan reviews

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   10 / 10

So happy we switched banks.

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

Full review

Very happy we switched to CommBank. Great range of accounts and fantastic customer service.

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Helen, Victoria, reviewed 4 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   3 / 10

Not supportive

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for...

Full review

They did not explain or help when I was on sick leave from work as to what i could do to reduce my payments to keep my house until i was working again. Very disappointed in this bank as I've heard that other banks provide a lot of options for people in financial hardship to assist you so you don't lose your loan and subsequently your house. Very sad.

    Price   4 / 10

    Features   6 / 10

    Customer service   2 / 10

    Convenience   5 / 10

    Trust   4 / 10

Less

Brooke, Victoria, reviewed 5 months ago

Commonwealth Bank

Commonwealth Bank Viridian Line of Credit Home Loan review

Overall rating   4 / 10

Very average Bank

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

Full review

They are quite inefficient in some dealings. Interest rate is pathetic and the monthly fee is ridiculous. They have totally lost consumer confidence as a result of the Banking Royal Commission.

    Price   5 / 10

    Features   2 / 10

    Customer service   1 / 10

    Convenience   10 / 10

    Trust   2 / 10

Less

Denise, New South Wales, reviewed 6 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   7 / 10

Happy with CBA

They are great but sometimes its hard to find anyone to talk.

Full review

They are great but sometimes its hard to find anyone to talk.

    Price   6 / 10

    Features   6 / 10

    Customer service   5 / 10

    Convenience   9 / 10

    Trust   6 / 10

Less

Paul, Queensland, reviewed 7 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   9 / 10

Great customer service

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

Full review

Only positives. Have been with this bank for numerous years and have always had great service. They are a bank that bends over backwards to meet my needs.

    Price   9 / 10

    Features   9 / 10

    Customer service   10 / 10

    Convenience   8 / 10

    Trust   9 / 10

Less

Munro, Queensland, reviewed 7 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

Do your research

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

Full review

Ask lots of questions and also ask for the best deal. You have to ask since it won’t necessarily be offered up front.

    Price   5 / 10

    Features   5 / 10

    Customer service   7 / 10

    Convenience   10 / 10

    Trust   8 / 10

Less

Sharyn, New South Wales, reviewed 7 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   6 / 10

Happy with service but could be much better

They could be more competitive with stuff other than their interest rates.

Full review

They could be more competitive with stuff other than their interest rates.

    Price   6 / 10

    Features   2 / 10

    Customer service   6 / 10

    Convenience   10 / 10

    Trust   3 / 10

Less

Nicole, Queensland, reviewed 7 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   6 / 10

Satisfactory

I would not recommend them, their only concern is to make a profit and not to help people.

Full review

I would not recommend them, their only concern is to make a profit and not to help people.

    Price   7 / 10

    Features   6 / 10

    Customer service   7 / 10

    Convenience   6 / 10

    Trust   6 / 10

Less

John, Queensland, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) (Wealth Package) Home Loan review

Overall rating   9 / 10

Consistent service

Consistency in all my dealings with the bank. Courtesy always shown.

Full review

Consistency in all my dealings with the bank. Courtesy always shown.

    Price   7 / 10

    Features   8 / 10

    Customer service   9 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

David, Western Australia, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   1 / 10

Bad

Horrible rates, would not recommend.

Full review

Horrible rates, would not recommend.

Less

Charmaine, New South Wales, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Standard Variable Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   6 / 10

Ok

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

Full review

CBA's home loan deal isn't the best but it also isn't the worst. It's ok.

    Price   8 / 10

    Features   6 / 10

    Customer service   1 / 10

    Convenience   5 / 10

    Trust   6 / 10

Less

Adam, Victoria, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - First Home Buyer 4 Year Introductory Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   10 / 10

Terrific bank

Top stuff Commonwealth!

Full review

Top stuff Commonwealth!

    Price   10 / 10

    Features   10 / 10

    Customer service   10 / 10

    Convenience   10 / 10

    Trust   10 / 10

Less

Christine, New South Wales, reviewed 8 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan (LVR <70%, Owner Occupier, Principal & Interest) Home Loan review

Overall rating   0 / 10

Poor service and bad competitive rates

The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

Full review

The rate is not that competitive and the service is really poor. There are far too many examples of fees. Really poor.

    Price   0 / 10

    Features   1 / 10

    Customer service   0 / 10

    Convenience   0 / 10

    Trust   0 / 10

Less

Sante, Victoria, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Extra Home Loan - 2 Year Introductory Rate (Owner Occupier, Principal & Interest) Home Loan review

Overall rating   2 / 10

Legal thieves.

I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

Full review

I have had nothing but troubles with the CBA this time around. They are also charging me overdraft fees for being $5.00 short in account for loan payment even though I paid an extra $20,000.00 into account that month . Bloody thieves.

    Price   4 / 10

    Features   5 / 10

    Customer service   3 / 10

    Convenience   3 / 10

    Trust   0 / 10

Less

Harry, New South Wales, reviewed 9 months ago

Commonwealth Bank

Commonwealth Bank Home Loan review

Overall rating   8 / 10

Staff are interested and products are variable.

Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

Full review

Commonwealth bank is as competitive as most banks. The best part about them is that they have branches everywhere. Their internet banking is good and easy to use, and the staff is polite and very helpful. I'm happy.

    Price   8 / 10

    Features   7 / 10

    Customer service   8 / 10

    Convenience   8 / 10

    Trust   8 / 10

Less

Dean, South Australia, reviewed 9 months ago

Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

Home loan comparisons on Mozo - rates updated daily

  • loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    loans.com.au Smart Home Loan (Owner Occupier, Principal & Interest)

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments

    interest rate

    3.28% p.a. variable

    comparison rate*

    3.30% p.a.

    upfront fees

    $520

    Go to site

    More info

    • For purchase and refinance, min 20% deposit
    • No application or ongoing fees
    • Unlimited redraws and additional repayments
    • Interest rate: 3.28% p.a. variable
    • Comparison rate*: 3.30% p.a.
    • Upfront fees: $520
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $1,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    8.2

    Based on 636 loans.com.au home loan reviews

    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    UBank UHomeLoan (Owner Occupier, Principal & Interest) (1 Yr Fixed)

    UBank UHomeLoan (Owner Occupier, Principal & Interest) (1 Yr Fixed)

    • Fast, easy apply
    • No ongoing fees
    • Repayments will not change during fixed period

    interest rate

    2.99% p.a.
    fixed 1 year

    comparison rate*

    4.09% p.a.

    upfront fees

    $395

    Go to site

    More info

    • Fast, easy apply
    • No ongoing fees
    • Repayments will not change during fixed period
    • Interest rate: 2.99% p.a.
      fixed 1 year
    • Comparison rate*: 4.09% p.a.
    • Upfront fees: $395
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free up to $20,000 p.a.
    • Redraw facility: no
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Fixed
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    5.2

    Based on 111 UBank home loan reviews

    Need more information?
    Go to site

    More info

  • Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest)

    Bank of Queensland Discount Fixed Rate (Owner Occupier, Principal & Interest)

    • Borrow with as little as 5% deposit (owner occupiers)
    • Ability to make extra repayments
    • 1-5 year fixed term rates

    interest rate

    3.39% p.a.
    fixed 3 years

    comparison rate*

    4.41% p.a.

    upfront fees

    $450

    Go to site

    More info

    • Borrow with as little as 5% deposit (owner occupiers)
    • Ability to make extra repayments
    • 1-5 year fixed term rates
    • Interest rate: 3.39% p.a.
      fixed 3 years
    • Comparison rate*: 4.41% p.a.
    • Upfront fees: $450
    • Ongoing fees: $10.00 monthly
    • Discharge fee: $320.00
    • Extra repayments: yes - free up to $5,000 p.a
    • Redraw facility: no
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $150,000
    • Maximum loan amount:
    • Type of loan: Fixed
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.6

    Based on 510 Bank of Queensland home loan reviews

    Need more information?
    Go to site

    More info

  • Featured product

     

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    Athena Variable Home Loan (Owner Occupier, Principal & Interest)

    • No application fees
    • No monthly fees
    • No annual fees

    interest rate

    3.34% p.a. variable

    comparison rate*

    3.30% p.a.

    upfront fees

    $0

    Go to site

    More info

    • No application fees
    • No monthly fees
    • No annual fees
    • Interest rate: 3.34% p.a. variable
    • Comparison rate*: 3.30% p.a.
    • Upfront fees: $0
    • Ongoing fees: $0.00
    • Discharge fee: $0.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free
    • Offset account: no
    • Maximum loan to value ratio: 80.00%
    • Minimum loan amount: $100,000
    • Maximum loan amount: $2,000,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Need more information?
    Go to site

    More info

  • MOZO EXPERTS CHOICE AWARDS 2019

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    HSBC Discounted Home Value Loan (Owner Occupier, Principal & Interest)

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager

    interest rate

    3.47% p.a. variable

    comparison rate*

    3.48% p.a.

    upfront fees

    $150

    Go to site

    More info

    • Owner occupier only
    • Available on new borrowings from $50,000
    • Your own Personal Relationship Manager
    • Interest rate: 3.47% p.a. variable
    • Comparison rate*: 3.48% p.a.
    • Upfront fees: $150
    • Ongoing fees: $0.00
    • Discharge fee: $300.00
    • Extra repayments: yes - free
    • Redraw facility: yes - free online
    • Offset account: no
    • Maximum loan to value ratio: 90.00%
    • Minimum loan amount: $50,000
    • Maximum loan amount: $7,500,000
    • Type of loan: Variable
    • Repayment types: Principal & Interest
    • Availability: Owner Occupier
    • Repayment options: Weekly, Fortnightly, Monthly
    Overall rating

    7.0

    Based on 109 HSBC home loan reviews

    Need more information?
    Go to site

    More info

*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

Want more? Compare all 533 home loans in the Mozo comparison engine.

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*WARNING: This comparison rate applies only to the example or examples given. Different amounts and terms will result in different comparison rates. Costs such as redraw fees or early repayment fees, and cost savings such as fee waivers, are not included in the comparison rate but may influence the cost of the loan. The comparison rate displayed is for a secured loan with monthly principal and interest repayments for $150,000 over 25 years.

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