Powerdirect

Powerdirect is an Australian electricity supplier, which caters to individuals as well as businesses for their electricity requirements. 

Who is Powerdirect?

Backed by AGL, Powerdirect offers competitive rates for residential customers seeking cost-efficient, innovative as well as clean electricity solutions. It also specialises in helping businesses streamline their electricity needs.

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Where is Powerdirect available?

Powerdirect supplies electricity to residents as well as businesses across Victoria, New South Wales, South Australia, Queensland and the Australian Capital Territory. If you’re looking for electricity packages in one of these areas, you may be eligible to apply to Powerdirect.

ACT NSW QLD NT SA TAS WA VIC
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Powerdirect electricity plans and packages

You can choose from a number of electricity packages offered by Powerdirect. Essentially, there are two kinds of electricity plans that you can choose from - a Standard Retail Contract and a Market Contract. The former is a contract governed by the energy regulator in your state. The rates and terms for your plan are decided by the regulator in this case. Whereas a Market Contract is an energy plan offered specifically by Powerdirect and the rates and terms may differ from the Standard Retail Contract.

In general, plans and pricing vary depending on where you live which is why it’s so important to compare plans in your area. For instance, while in one state Powerdirect have the option to go for flexible pricing where different electricity rates apply for different times of the day, in another you could be eligible for a discount off your usage charges if you sign up for a long term contract.

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Powerdirect features to keep in mind

Greendirect

Powerdirect also has a range of clean energy products, which have been approved by the government’s National GreenPower Accreditation Program. When you choose a Powerdirect Greendirect product for your home, you decide what percentage of your electricty is generated from renewable sources. You can choose as little as 10% or go fully renewable with a 100% Greendirect plan.

Flexible payment options

Paying your electricity bill won’t be a hassle with Powerdirect as you can pick from a number of convenient payment options such as direct debit, BPAY, Credit Card as well as phone banking. You also have the option of paying at the post office or mailing a cheque with your payment slip to Powerdirect.

Pricing promise

Powerdirect promises that if it change its prices during your contract you will have the right to end your contract without paying any termination fees that may ordinarily be applicable to your plan. You’ll have 20 days to act without penalty.

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Switching and moving with Powerdirect

You can organise to move or switch your electricity account to Powerdirect online or over the phone. Switching is a simple procedure but the transfer of your electricity account could take several months as it is done at the time of your next scheduled meter read. If you are moving house and want to connect with Powerdirect, you will need to allow for several days for the connection to be set up.

Powerdirect customer reviews

The Mozo communicty has rated Powerdirect products and services on different specifications ranging from pricing and bill clarity to customer satisfaction and green energy.

Want to become a Powerdirect customer? First read some of customer reviews to get some inside info on how they rate for customer service, billing clarity and general features.

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Powerdirect Electricity
Overall
7.0 /10
Price
Bill clarity
Customer service
Green Friendly
84 reviews

Recent Powerdirect electricity reviews

  • Powerdirect Electricity

    Overall rating   4 / 10
    All as bad as each other

    January 8th, 2021. Correspondence saying good news your electricity rate is decreasing, you should see a saving of over $200 for the next 12 month period based on past usage. July 14th, 2021. Correspondence saying your electricity rate is increasing due to energy rate reviews in Victoria, we estimate you'll pay $38 more over the first 12 months after the rate takes effect. So apparently we customers aren't worth fighting for. Of course the public knows what is going on. The massive power failures and prolonged blackouts in the Dandenong region means the suppliers put prices up because they have to pay out GSL penalties and they won't take a hit, they just pass it on to all Victorians as an 'unavoidable price change'. All this on top of a virtue signalling state government who have destroyed base load production to put in inefficient expensive renewables. The energy watch boards are a joke, the energy compare are irrelevant only giving options showing a lower amount by discount, not base rate, so one company is as bad as another as I found with appalling service from Red Energy and Lumo.

    Price
    3 / 10
    Bill clarity
    8 / 10
    Customer service
    6 / 10
    Less
    Simon, Victoria, reviewed 10 days ago
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  • Powerdirect Electricity

    Overall rating   6 / 10
    TIME TO SHOP AROUND

    I THINK ILL SHOP AROUND AGAIN - PRICE GOING UP MIGHT GET A BETTER DEAL.

    Price
    7 / 10
    Bill clarity
    10 / 10
    Customer service
    8 / 10
    Less
    Sue, New South Wales, reviewed 16 days ago
    More Powerdirect electricity customer reviews
  • Powerdirect Electricity

    Overall rating   8 / 10
    HAPPY WITH THIS ONE

    Better buy back on solar tariffs than the previous provider.

    Price
    7 / 10
    Bill clarity
    10 / 10
    Customer service
    8 / 10
    Less
    Sue, New South Wales, reviewed 19 days ago
    More Powerdirect electricity customer reviews
  • Powerdirect Electricity

    Overall rating   7 / 10
    Query cost with solar panels

    Difficult to given I now have solar panels.

    Bill clarity
    10 / 10
    Customer service
    9 / 10
    Green Friendly
    7 / 10
    Less
    Christine, Victoria, reviewed 19 days ago
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  • Powerdirect Electricity

    Overall rating   10 / 10
    THEY ARE THE BEST WHERE I LIVE

    Power direct is the best I have ever had there prices are very good and there discounts are great they also have a good solar tariff.

    Price
    10 / 10
    Bill clarity
    10 / 10
    Customer service
    10 / 10
    Green Friendly
    10 / 10
    Less
    Jann, Victoria, reviewed 19 days ago
    More Powerdirect electricity customer reviews
  • Mozo may receive a payment from financial providers listed on the site. Customer reviews are in no way affected by any commercial relationships Mozo has with providers. Reviewers may receive a voucher from Mozo in exchange for their review. Vouchers are given to all reviewers who meet our review guidelines regardless of the sentiment of their reviews.

    Compare Powerdirect

    In a competitive energy market, it’s a good idea to regularly compare electricity providers to see who’s offering the best deal. Start your comparison by looking at the plans and packages offered by Powerdirect and some of the other electricity providers in your area. 

    Compare energy

    Find energy plans available in your area in just seconds.