Allianz (and their agents Crawford & Co.) beware, wouldn't recommend them at all. Been in home for 48yrs, no problems in all that time with insurance companies. Claimed in march 2021 Allianz, they jettisoned us over to Crawford & Co. After 4 months of getting the run around, stonewalling, dealing with Crawfords from Sydney, Perth, Darwin, Wollongong we are told that we aren't covered under the Product Disclosure Statement. People left Crawfords and no one took up our case, only when WE constantly tried to contact them did we get any return advice. Email was the only way we would get any reply. We had a small claim of ceiling damage due to rain water coming through the roof. Huge one off storm in Newcastle in March of 2021 caused this. They said they would paint the inside, but we would have to hire a building contractor and pay for that ourselves! to fix where the rain water may have come in from outside. It came through our air.con.vent and ran down to the low side of the house. Crawford even offered us a cash payment to get rid of us?! not sure why when they said we weren't covered. Not sure how that works, we give $500 excess and they give us a bit back to paint the ceiling?! Very dodgy. My advice DO NOT INSURE WITH ALLIANZ because they will flip it over to CRAWFORD & CO. and their job is to find any loophole they can to not accept or recommend Allianz accept your claim. We are aged 71, 72 and aged pensioners, if we could pay for a building contractor we wouldn't need insurance?!
More Allianz home insurance customer reviewsA good company to be with. Customer service and claims handling are done exceptionally well.
More Allianz car insurance customer reviewsIt is so difficult to contact them. You have to spend more than one hour waiting. They do not provide a reference number so you will have to call them several times to make a follow up. It took more than two months for a refund to be resolved. And they do not have an easy system to make complaints.
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