Desperately trying to ACTIVATE our replacement Master Card - Followed the instructions on the LETTER from Bankwest!! Utterly incompetent, wasted almost half an hour trying to follow THEIR instructions on THEIR letter containing OUR card!! Using THEIR webpage, I could NOT locate even the menu items as LISTED in their letter!!?? Utterly incompetent!!! The Instructions THEY provided COULD NOT be followed????? Eventually had to phone and wait 22 minutes to speak to an "Adviser" who kept referring me the the letter THEY had sent!!?? So frustrated and angry at their repeating instructions THAT could NOT work, I tried to help them to understand, eventually raising my voice due to their complete incompetence . . . . . . THEY hung up on ME!! Rang back . . . . . . . another 27 minutes waiting for them to answer the phone, constantly told to direct my inquiry to their WEBSITE!! Again tried to explain WHY I could NOT follow the instructions on THEIR letter to me!!! They again repeated the instructions on THEIR letter . . . . . . I'm sure YOU get it!! Desperately asked to speak to their manager to try and explain THEIR instructions on THIER letter Could Not be Followed!! THEY refused!! Again, NO WAY OF MAKING THEM understand . . . . . . Raised my VOICE again in complete frustration . . . . . . THEY hung up again . . . . After a cup of coffee, reading THIER letter repeatedly and trying to understand what THEY had done???? I took a big breath and rang again!! THIS time I am told, "You have a business Card" I said YES, it says THAT on the top of YOUR letter, again I am threatened that if I raise MY voice THEY will hang up!!???? THAT doesn't WORK on a business card!!!! Are You Serious?????????? Well over two hours to do a job that ANY other bank can do in the time it took BANKWEST to just answer the Phone!!??? DO NOT USE BANKWEST!! RUN!! RUN LIKE YOU ARE OF FIRE!!!!
Bankwest is an easy to deal with and reliable bank. I use Bankwest for my general savings account and they have already been readily available to sort out any issues. They are also quick to notify of any suspicious activity and check in to make sure that everything is in order.
The branches disappeared with no warning. But excellent phone service. I was hacked a few years ago and they were very quick to block my account then retrieve the money later.
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