After failing to secure a account online, I emailed customer services, they were unhelpful and blunt.... you MUST have a mobile phone.... I do not need or own a mobile phone I am computer savvy and use a PC for all my services and transactions since 1985. Before your precious cell phones existed. A secure fire wall protects me on my PC, nothing protects your data on a cell phone and the airwaves. As the advertised interest rate was the best available I eventually decided to obtain a "smart phone" (even though it was mainly useless to me (deaf)) and try to invest a $250,000 parcel with this so called bank for a couple of years..... Again this was a BIG fail as online services failed on 2 occasions to recognise my CORRECT data of licence and medicare values . I at this point paused the input and this was yesterday. Today I am writing this review in hope that enough people will read it to GET THE WARNING... stay away from this institution, do NOT believe in the false ratings of CANSTAR they have to be on their payroll..... It is too obvious that they want your details to try to hack your original bank accounts or worse.... your identity... - Be warned. They will not be getting my investment.
This bank is discriminatory against anyone who chooses not to own a mobile phone or is deaf as myself and cannot use a mobile phone. I find it unacceptable as email and a landline (wife) options are open to present codes for identification and are used (email) for past decade by my current banks. I would not be even bothering commenting on this so called bank if it were not for the interest rate being offered at this time.
Make wondering whether their Term Deposit rates are a scam after all. Their advertised rates are the highest I could find - but their a glitch - you can't open one. This level of incompetence, or misleading advertising really frustrates me.
Best rates! But, what's the trickery with interest "paid at maturity" on a 3 year term deposit? Later in the text it says I can select monthly, yearly etc. payout. Are you seriously trying to trick customers out of Compound Interest? and if so, are you then misrepresenting the interest rate? Maybe it's time to review your offers and write some clear product details.
I have tried on several occasions to open a term deposit given their excellent rates. Their online system continually puts me in a loop and I can't finish my application. Customer service are very patient while you go through the whole process with them holding on the line, then when you end up in the loop again they say , oh yes we have been having some online issues lately, i will need to put a service request into our it area and someone will give you a call. The first time I was told they are really busy and i would need to wait about 4 weeks, the second time they told me it was going to be 1 week, next Thursday. And yes someone will call you, we have your phone number. In the meantime I keep getting emails telling me I havent finished setting up my login.. The system wont let me finish setting up my login. And I still havent heard from the IT unit. If its this hard to get your money into the judo bank imagine how hard it could be to get it back. Unhappy non customer.
I have tried on several occasions to apply for a Term Deposit as Judo bank appears to have the best rates at present. I have attempted to apply on 2 separate occasions in the past 3 weeks, unsuccessfully. I have contacted the bank and on both occasions had assistance from a very patient customer service officer, to be advised they are having online application difficulties and someone from their IT area will be in contact with me. In almost 3 weeks no one phoned, so I tried again. This time interest rates have gone down even further and I still cant open an account. This time I am promised someone from IT will contact me within a week. Maybe its an omen and I should give up.
Total lack of empathy with customers. It seems that unless you fit there preconceived model of an investor, they don't want to know. Sent email explaining my father didn't have the required valid drivers license or passport (hes 104). Were there any other documents I could lodge i.e tax bill etc. Back came the reply needs drivers license or passport.T otally inflexible and unhelpful. Wouldn't recommend this bank to my worst enemy.
Judo Bank has consistently high term deposit rates as well as a loyalty bonus at the end of the term if the initial deposit (or more) is rolled over. Fast service and response online is another plus.
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