The bank is still failing in customer service. Generic responses to enquiries and no consideration for individual circumstances.
I've been trying to set up a Term Deposit for two weeks. They can't seem to get it happening. We can't get to a branch, emails seem too difficult for them, they get lost. I've called many times to get it set up but no luck. Can't believe it.
Investing my money in a safe and secure way is my number one priority. A Term Deposit was the obvious choice. The bank I chose is the one that I have been dealing with for a number of years. They always obtain the best interest rate for me and will remind me when the term that I selected previously is nearly due. I don't need to book an appointment to see the clerk and the staff are always very friendly and helpful.
I love ING! I have never had a problem with them. The term deposit is super convenient for me and they had really competitive interest rates.
This bank provided the highest rate possible for the length of time I wanted it to and it gives a very good return so I was happy. Just like everything, read the paperwork and make sure you understand it fully as bank jargon can be tricky to comprehend at times.
I have term deposits with the bank and at maturity they can always match the current interest rates with other banks and always make the customer happy.
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