Friendly and professional care and advice given when face to face in branch (Launceston). Easy to navigate their online services - in particular when setting up an online term deposit.
I've banked with BOQ specialist bank in Sydney for decades. When they were owned and operated as Investec they were excellent, efficient and responsive to customer requirements. However over the past couple of years they seem to have no management control. Simple maturing fixed deposit transfer requests are ignored or misplaced. The Manager dealing with my accounts for multiple years advised last month he was too busy to handle my account and instead of allocating another relationship manager suggested that I should send future requests to their client service department. Sadly, upon requesting transfer of the next maturing deposit it took several international phone calls and 3 secure messages before anyone paid attention and resolved their internal issues. It seems the bank is in a shambles -
Have been with ING for a while. They started off with very competitive rates for savings accounts however have cut the rates a few times as time goes on, still giving them the edge over other banks but making them slightly less appealing. They don't have a physical store and the wait times can be frustrating when you are on the phone trying to get something sorted so I normally just use the 'contact us' on the app and send an email query. The card is great to have for rebates when travelling as any fees you get charged will be credited back. Overall a good bank.
I have been banking with this bank for more than 20 years and wouldn't change it. It has competitive rates and they take good care of customers.
We have had a term deposit for many years. It has always been easy to re invest with this bank and customer service at my branch is exceptional. Obviously the interest rate is a little disappointing and I’d like to see some reward for reinvesting multiple times and also for the amoun of investment. Eg the more I put in my term deposit, the higher I’d like the rate to be. This is the case to some extent, but doesn’t go far enough in my opinion.
Commonwealth Bank is reliable, and setup is straightforward for most accounts. However the interest rates are not that competitive.
I like ING for term deposits because they always have the highest interest rate and are so secure and it is easy to use their online service. They are always up to date and advise of any changes.
I have found the level of personal service fantastic! They have never failed to contact me regarding either a concern with my account or offering advice, which benefits me not the bank. They offer a level of service to country areas that the bigger banks are neglecting and they encourage face to face banking - even in these times. Their products are comparable to other banks, however their link to the local community gives you a level of confidence that they are certainly interested in you as an individual.
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