I was recently with CUA as I was extremely hopeful that it would be a good bank to deal with, but after a week I left and was charged $20 after 5 days being with them. I was first told I'd receive a certain rate over the phone by a saleswoman, so it took me a day to transfer everything into CUA. Then the next day I spoke to another person and they had no records that I spoke to someone, even though I presented screenshots of my mobile that I spoke to someone there - they didn't believe me. Then they said they had to investigate and both phone service person, online and a bank manager told me they'd get back to me the next day. After 2 days of calling, leaving messages. A 2nd person got back to me but it was too late, I received a better rate from another bank and then decided to leave after 4 days of being run around. I was unfortunately charged $20 for being with them under 5 days.
A holistic banking experience that is smooth and seamless, Timely and accurate financial transactions that are effortless. Dealing with ANZ provides flexibility, convenience and ease, Smart apps and web tools making online assistance a breeze. Totally transparent with banking terms and terminology, Term deposits are managed efficiently and excellently. Reaching out to me in a timely manner upon request, Taking time to provide financial advice that are the best! Though choosing between banking options can be daunting, ANZ is always patient with information that's 100% enlightening. On-time transaction updates available through secure web presence, Instilling confidence in the technology's integrity, privacy and resilience. Cares for me as a customer with my banking and financial needs, Supporting my financial wellbeing with sound replies and speed!
I like St George Bank because it takes special care of its members. The term deposit rate offered was very competitive compared to the big 4. The pros is that their customer service is excellent and i honestly do not have any negative points about this bank.
ATMs often out of order, branch staff try to guide me to use ATMs when trying to conduct personal banking and allow me to use teller staff when I insist!
I made two attempts to open a term deposit on-line with this lot. First attempt was slow as the flotilla of intrusive questions had me searching for various documents. I was logged out on the 7th page of the questions with the software claiming that there "...was no activity for an extended period...". None of my input was saved! I gritted my teeth and restarted and I was really quick this time. On the 7th page the moronic software again claimed that there was "...no activity for an extended period...", and logged me off. This was absolute nonsense. Never again. I logged on to Judo Bank and invested my money there without a problem in just a few minutes.
Best rates! But, what's the trickery with interest "paid at maturity" on a 3 year term deposit? Later in the text it says I can select monthly, yearly etc. payout. Are you seriously trying to trick customers out of Compound Interest? and if so, are you then misrepresenting the interest rate? Maybe it's time to review your offers and write some clear product details.
When they visit a branch people do not want to be kept waiting in line for so long. For god's sake put another staff member on. It's not all about profits, there is service which this bank seems to be lacking. I recently went to a branch and they had people waiting out the door, two tellers on all other staff were in group talking. Not a good look.
I have tried on several occasions to apply for a Term Deposit as Judo bank appears to have the best rates at present. I have attempted to apply on 2 separate occasions in the past 3 weeks, unsuccessfully. I have contacted the bank and on both occasions had assistance from a very patient customer service officer, to be advised they are having online application difficulties and someone from their IT area will be in contact with me. In almost 3 weeks no one phoned, so I tried again. This time interest rates have gone down even further and I still cant open an account. This time I am promised someone from IT will contact me within a week. Maybe its an omen and I should give up.
I've been with this bank since I was a child. I've had home loans and long term deposits with them as well. I trust this bank but I wish they would give better deals for their long term customers like myself.
I have an account with Rural bank, Adelaide. I've never come across such great customer service with other banks. Their response time is excellent and they see to any queries quickly and efficiently. No bank can match their customer service
Rabobank is a bank working with farmers for all our benefits. Highest offering term deposit interest rate at the time of my investment. Desperately need banks to keep higher for self funded retirees.
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