Absolutely terrible service. Can’t even guarantee their work! I booked a car I was interested in buying for a pre-purchase mechanical inspection and a cost of $249. Had to wait quite a while to get it inspected. When the mechanic finally inspected it the vehicle he ticked almost everything (including Air Con and Aux Drive belts) as green on the final report. I purchased the vehicle thinking that the mechanic actually did his job and went over the vehicle. Next few days I start hearing a squeal coming from the drive belt. Take it to another mechanic who says it needs a drive belt replacement as the belt is cracked, stretched and old. Even take pictures and get a report. Call up RACQ and ask “What the Hell’ after sending them all the evidence. Basically get told by the shitty senior customer relations rep that because I don’t have photographic evidence and sound recordings from the exact day of the mechanical inspection (I wasn’t even there as I sent them to the sellers house as they are mobile mechanics) that they couldn’t guarantee their work, there was nothing they would do and that somehow it was my fault. Yeah sure, like a drive belt just becomes cracked, old and stretched over night. I told them in no uncertain terms that I wanted my vehicle re-inspected because now I had purchased a car which could potentially have a bunch of other stuff wrong with it seeing as the initial inspection didn’t seem to have been done very well. Got told tough luck and not going to happen. I have been a loyal customer for over 5 years however I have now moved my insurance away from these guys after being treated like trash. I would advise all to do then same. Oh and if any RACQ reps are reading this and before you try and lie and say “You cant find a record of me being a member” or some other BS my old policy number was 51883267PG and the number of the crappy pre-inspection report is 6315054. Shame RACQ!
Slow with claims but the rest is fair.
Very good over the phone when making changes to contents cover.
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