I have had 2 accounts with ING for over a decade and I have been pleased with their customer service. Never had to wait too long on the phone whenever I have rung. They have always been patient and understanding when I have had an issue. Every problem has been sorted out without any issue and they even stated suggesting all their fee free accounts once they found out I am a disabled pensioner (I never had to bring this up).
ING has always been quick and easy to contact if there has been a problem. We have never had a problem that wasn't solved quickly. Their customer service is always exceptional. The interest rate is competitive and it is easy to activate the bonus interest. The lack of a physical branch is the only real draw back. Occasionally we get a cheque or want to deposit cash, so we need to maintain an account at a separate bank.
Terrible Mobile app and internet banking isn't much better. No Osko Pay. However they have the best interest rate available especially for under 25's.
It's good. I like the quality of service and the accessibility.
There is no ANZ bank in my council area. I have to travel at least 35 to 50 minutes to get to a bank. ANZ stopped providing services at Aust Post Offices. This disadvantages a majority of older residents in rural towns and find it very difficult to get to a ANZ bank. The only reason a lot of elderly people have not changed banks is it too difficult for them.
Access to funds at call and better interest rate than most term deposits, but you have to be able to deposit $1000+ every month and also have an ING orange everyday account, where you do 5 transactions every month to get bonus interest.
Pros - security a larger bank provides, and are now passing on the interest rate cuts. Reasonable customer service. Cons - sometimes is a lack of trust, and have to constantly keep checking that I'm not being surcharged for using other ATM's and that the interests rates are being amended.
I love the high interest rate they give to under 25s which really encourages us to save. However, internet banking is very poor compared to other banks.
Very good account, competitive interest rate. Online banking not very user friendly and efficient.
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Bonus rate when at least $20 is deposited each month and five Visa Debit transactions are made each month using linked Everyday or Glide transaction accounts.
Grow your balance by $200 or more and make no more than one withdrawal in the month.
Account balance must increase each month
Bonus rate for the first 4 months from account opening
No withdrawals in the month. Bonus rate for first 4 months, reverting to 0.15% bonus rate after*
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