humm90 Mastercard

Applied for card. Received message that application was accepted and I had to enter pin to approve. Entered pin and received Humm90 system error message. For the next 4 weeks I contacted Humm90 help desk 3-4 times a week. Over 10 hours spent on the phone. I received conflicting information, wrong information and had to explain what happened multiple times. Finally received call yesterday to say they had discontinued the product and could not help me. Their customer service is appalling - I will never use again.

This card is extremely unaffordable. It is not well explained by the customer service staff and the repayments after the interest free period have sent me into hardship. They have refused to waive interest during this period. Do not get one.

Be careful they will demand money off you even when you’ve paid your whole account and closed your account. Hassle a lot, not very helpful, lack in knowledge. Don’t recommend and would never use again, ever ever ever ever.

It's a scam. I saw there offer of $49 annual fee for first year and $300 cash back. So, I signed up with them last week and now they have charged me $99 annual fee instead of $49. When I called them to get it corrected, they said your application did not come through the right link, so the promotion does not apply. The cashback also does not apply. The worst part is that the promotion is still being advertised, so they have the opportunity to correct themselves. Extremely poor customer service. Stay away!

Absolutely disgusting with how they treat their customers! I now have apparently two credit cards with them, which was news to me as i only ever signed up for one, I only signed documents for one, I have only repaid one, however on my credit file, there are two! I repaid the credit in full roughly 1.5 months ago and immediately requested the account to be closed, I had already cut up the card so it was the next logical step. From what I can see so far, the account is still open! How is it, the company can open accounts against your name straight away but have such a hard time closing them again? This is despite me talking to I think a call centre, sounded more like a childcare centre, and paying all future interest for the following month, just to be sure it would be closed and not held up for any reason. How is the Australian Gov allowing such companies to continue doing business like this? I'm in the middle of trying to get a mortgage for a home and now I look like a liar to the lender, all because a 'professional' company is conducting itself an awful lot like a financial predator. Definitely would not recommend this company or its products to anyone in any position.