Very good at convincing you they are going to cover everything when you have to buy, not so much at keeping up to their promises. They are an insurance company... and with that I said everything!
Whilst the original cover failed to cover me properly for a rental care ERI claim, they eventually paid up after they were forced to by the ACCC - five years later. SO a win I think?
My phone was shattered when I was overseas and when I came back to Sydney I made a claim. It was so quick and easy and I received the full claim made without any hassle. Very impressed, would definitely get travel insurance with Allianz again.
Complimentary cover with my credit card when I paid for my European holiday. Cover specifically states you will not be covered if you travel against government advice. So I cancelled a holiday as advised or recommended by smart traveller. To be told they will not cover my cancellation costs for my holiday. They to re-evaluate there product and disclosure or terms and conditions.
Allianz were very helpful when I asked the questions surrounding the coverage of the travel insurance I purchased last year. Helpful and good coverage at a decent price.
Had insurance for broadway tickets in June. They canceled the show and closed the city, denied my claim because fear of travel and pandemics were not covered by their insurance. After reading the fine print it turns out nothing was covered. Should have saved the $50. Would not even refund my cost for the insurance let alone the $637 for the show. Very disappointed that Ticketmaster would allow them on their site. This is only the second time in my life I felt compelled to write a bad review. Their customer service was appalling. I warn any and all of my friends and family to read the fine print and see for themselves why Allianz is not for them.
I had to get a doctor for two of my children who got sick while we were travelling. The doctor they arranged was fabulous and they had an australian doctor on the phone checkingnthe medications being prescribed were legal here. They contafted us again later to see how the children were and flew us to singapore fornan early flight home.
Quick and easy process. Good value for a family of five. One member had a preexisting health issue, which was not covered so we had to pay a bit extra for the premium, but this was still lower than other quotes received.
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