My recent encounter with Green Tick Travel Insurance has left me deeply disappointed and frustrated. Despite purchasing top cover, including 24-hour medical assistance, the company has not only failed to pay our claim over two months after the event but has also shown a complete lack of assistance during our time of need. This review aims to shed light on the abysmal service provided by Green Tick Travel Insurance, cautioning potential customers to think twice before entrusting their travel safety to this company. Unfulfilled Promises: One of the main reasons we chose Green Tick Travel Insurance was their promise of comprehensive coverage and round-the-clock medical assistance. However, when I found myself in a dire situation, their response was far from what we expected. I required timely medical assistance, needing to access urgent services, including a medical evacuation. We had requested preauthorisation and, it became evident that their claims of providing assistance were nothing more than empty words. Could not get a timely response and therefore had to pay significant costs upfront for potentially lifesaving treatments. We were fortunate to have access to a credit card and funds via family back in Australia to cover up front costs. Lack of Payment:To add insult to injury, Green Tick Travel Insurance has not yet paid out our claim, despite the fact that we held what we believed to be top cover. Their lack of transparency and failure to pay out our claim in a timely manner is not only disheartening but also raises serious questions about their integrity as an insurance provider. It is clear that their commitment to their customers’ well-being is nothing more than a façade. We have since been asked to fill out form after form and answer not applicable questions. Unhelpful Customer Service:When we finally managed to reach their customer service department, we were met with unhelpful and dismissive attitudes. Instead of addressing our concerns and providing the assistance we desperately needed, they seem more interested in deflecting blame and avoiding responsibility and have since stopped replaying to emails and despite numerous requests have not returned out calls. This complete disregard for customer satisfaction is utterly unacceptable and reflects a lack of professionalism on their part. Conclusion:My experience with Green Tick Travel Insurance has been nothing short of a nightmare. Their failure to fulfill their promises, refusal to pay our claim, and unhelpful customer service have left me with a bitter taste in my mouth. I strongly advise potential customers to steer clear of this company and explore other options for their travel insurance needs. Green Tick Travel Insurance has proven itself to be unreliable, unworthy of our hard-earned money and untrustworthy to take care of travel insurance needs.
More Tick Travel Insurance travel insurance customer reviewsTo anyone looking for travel insurance this year I would recommend against @InsureandGoAU as they DO NOT cover cancellation by airline (with a top tier insurance policy) even though their website claims they do
More InsureandGo travel insurance customer reviewsWe had a genuine claim for my wife’s breast cancer knocked back and not one call to explain why ??? Very poor communication and service !! Would NOT recommend !
More 1Cover travel insurance customer reviewsBEWARE: If your situation isn't on the list, it's not covered My recent travel experience with World Nomad Travel Insurance has left me feeling utterly frustrated and disappointed. Due to unforeseen circumstances at Beijing airport, I had to spend an extra $3,000 rerouting my flights. I checked with World Nomads and they said it shouldn't be a problem to claim this. However, later, I was told this situation wasn't covered in the set of specific situations you can claim for with World Nomads Insurance. I was genuinely shocked that this kind of situation was not covered by insurance, but World Nomads has a very specific set of situations and if your situation does not fall into that it is not covered. The Situation: I had planned a trip from Madrid to Melbourne with a three-day layover in Beijing, having researched extensively the complex visa-free transit regulations in China. Upon arriving in Beijing, I was detained at the airport for three hours and informed that I needed to rebook my flights because my original itinerary involved a layover in Guangzhou, which is not permitted under the 144 temporary transit visa I was applying for. This unexpected development was not mentioned in the 144 visa information online, and even the New Zealand diplomats I consulted before my trip were unaware of this rule. The Consequences: As a result of this unforeseen complication, I had no choice but to book new flights with Air China since my original carrier, China Southern, did not offer direct flights from Beijing to Australia. This necessitated a re-routing of my travel plans with a stopover in Sydney instead of Melbourne. Additionally, I had to cancel my non-refundable tickets with China Southern. Challenges in Communication: Being in China, I was unable to use essential communication tools like Google and WhatsApp. Thankfully, a friend, assisted me in booking new flights and contacting both China Southern and World Nomads to explore my options. She was told by World Nomads that it should be fine for me to rebook my flights and then claim the money back afterwards. Conclusion: While I understand that visa regulations can be complex and ever-changing, it was incredibly frustrating to encounter such a significant obstacle due to inadequate information and communication. World Nomads could improve its service by providing more comprehensive travel advisories or assistance in situations where customers encounter unforeseen circumstances beyond their control. I was genuinely shocked this kind of situation was not covered by insurance, but World Nomads have a particular set of situations and if your situation does not fall into that it is not covered. I appreciate the support I received from my friend and her quick thinking in assisting me during this stressful situation. However, I am left with an unexpected financial burden due to additional expenses and the lack of clarity surrounding my travel arrangements. In light of my experience, I encourage travellers to thoroughly research and consider the potential pitfalls of visa regulations when planning their trips. Additionally, I hope World Nomads takes steps to provide clearer and more updated information to help their customers navigate such complex situations in the future. I am extremely disappointed and out of pocket as this is exactly the type of situation I would expect insurance to cover - and why I buy expensive insurance in the first place! Annie
More World Nomads travel insurance customer reviewsThank you I know insurance very importent to us so i'm happy .
Good price and good coverage. I never claim so I don’t know about claim handling.
More 1Cover travel insurance customer reviewsThis doesn’t even deserve one star, pathetic excuse of a company. If you would prefer to throw your hard earned money down the drain go for it when purchasing this fraud of an “insurance”. The irony is they call themselves “cover more” when in fact they don’t cover SQUAT!!!! They don’t get back to you when sending emails, when on the phone they find any way possible not to cover you for things that you were told they would cover, they are SCAMMERS!! They do not provide any assistance but they’ll happily tell you lies when purchasing from them. I paid a premium for top coverage and they did absolutely NOTHING!!!!! Extremely expensive policy that didn’t do anything for me and was a waste of money. I will be sure to tell everyone to NEVER EVER EVER buy from this mob owned insurance company!!!!!
More Flight Centre travel insurance customer reviewsPurchased international travel, had to cancel for life threatening medical, was not till December. They refuse to reimburse the full deposit. I will not recommend this Company at all. This insurance was part of the ANZ credit card !
More Allianz travel insurance customer reviewsI found the travel insurance policy which I purchased with Tick to be a total waste of money. My luggage was recently lost by the airline whilst travelling. I had originally purchased the most premium of Tick's insurance policies, however when I contacted their claims department, the only items that they told me that they are prepared to reimburse me for is for essential clothes and toiletries. The stipulation was that all non-English receipts need to be officially translated. The thing is that I can buy some basic clothing for less than €100 Euros but will spend 3 times as much in getting all invoices translated. So basically it will cost me more money to lodge a claim. I will also not be reimbursed for the laptop which I kept in my suitcase. I am therefore cutting my losses and will cut short my trip and return early as it's simply going to be too expensive to both holiday and replace my lost items. By the way, Tick will not cover the cost associated with my change of ticket request. Despite having top cover and being insured for delayed baggage, personal belongings, and cutting my trip short, Tick have simply broken all the rules and not interested in looking at looking at my claim. I will not use Tick again and I don't recommend them. Please avoid at all costs. The Tick brand has no value and seems to be a complete scam
More Tick Travel Insurance travel insurance customer reviewsUnbelievably poor and incompetent service. Had my policy with Qantas and tried to extend whilst overseas with plenty of lead time. Despite numerous emails no response from them after the initial yes and fee quote. Tried calling for several days unable to get through then the same routine of questions, on hold , transfer and dropout. Finally got through after 5 days to be told cannot extend as had expired. They acknowledged they had received my emails and had no response as to why no reply from them. then told to buy new policy, on hold transferred and quoted double the initial cover price for half the number of days. What's disgrace their once proud company has become with lazy incompetent and heartless staff who only know to constantly repeat the same lines. Never again with Qantas for anything
More Qantas travel insurance customer reviewsI just took out Fast Cover travel insurance for my son and had forgotten to add in another country and an extra day. Extremely pleasant and helpful. Amended things and within minutes I had the revised quote. Very happy with their service thus far. Website is clear and easy to understand.
More Fast Cover travel insurance customer reviewsMy father in law passed away in Germany 5 days prior to my flight back to Australia. Tick insurance rejected my claim for cancelled airfares - which I had to cancel for obvious reasons - due to the death being in Germany, not Australia. This feels like a loophole they are using to avoid a very legitimate claim. I shouldn't be surprised, I guess, but this is not what I would have hoped for with the top level of cover and is certainly not what I needed at this time.
More Tick Travel Insurance travel insurance customer reviewsJust don’t make a claim. They will make it as difficult as is humanly possible leaving you with the opinion they did everything they could to get out of paying anything.
More InsureandGo travel insurance customer reviewsI would recommend HCF as they allow your choice of repairer, which was a big factor in my insurance search. They also allow you to pay your insurance in monthly instalments and a great price.
More HCF travel insurance customer reviewsSouthern Cross has a dedicated hotline where you can easily be attended to by reps who clearly advise you of the requirements for filing claims. I just find however that their premiums tend to be more expensive than the rest. Perhaps this is to compensate for the frequent competitions they run.
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