Please stay away from this scam travel company. They will find any stupid reason to cancel your claim, just any stupid reason which is even not related to travel insurance. Please avoid.
I am a nib Heath member and thought it would be better to choose no for travel insurance. How disappointing, I was put on hold 45 minutes or more. What a shame. Very poor service, would never recommend them to anyone.
I had my luggage and valuables stolen in the train at Barcelona. Made a claim in accordance with their instructions and submitted all required documentation which took a very long time. They required further information and/or documentation until they come across one which you cannot produce, at which point they refuse assess your claim and do not pay you. They took an average of 10 working days to reply to each of my emails (which is the maximum time requirement for them to reply to you). In my case, they are now refusing to assess my claim as I cannot submit my train ticket which was inside the stolen luggage. This is ridiculous. I cannot stress enough for any potential customers to avoid World Nomads at all costs. It is very easy to pay for the travel insurance with World Nomads as is the process to make a claim because their website is very easy to use. However, the claim process takes a very long time, and in the end, if you are not frustrated into giving up the claim, they always find a way to not settle the claim and do not pay out. If this is not an example of a scam, I don't know what is. Please read the other reviews very carefully - most of the good reviews on World Nomads is in regards to how easy it is for you to use their website to pay and make a claim, not getting your claim paid out.
Policies say coverage for delays and flight cancellations are covered. We lost $1300 due to a flight delay to an expensive resort on Lord Howe Island for a week. Put in a claim and claim was "declined" on the basis that the cancellation was due to "mechanical breakdown". What a joke.
It is easy to get a reasonable cost quote online with no hidden conditions from this travel insurer. You can speak with a friendly and helpful representative when needed for your concerns, questions. I have had no trouble with a claim and the claim was settled promptly. Like any travel insurance one should read the comprehensive PDF which is forwarded with your certificate of insurance or available before you buy.
Unlike other insurers you can include all family members, whereas many only allow for 2 adults and then dependants. We are 2 adults, 2 independents (over 21 and/or working full time) and 2 dependants. I like that insure&go allow my family of 6 to be insured together on one policy.
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